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Reviews of Courtyard by Marriott Springfield

3 out of 5
Courtyard by Marriott Springfield
3462 Freedom Drive, Springfield, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 512 reviews" "
Rating 8 - Good. 156 out of 512 reviews" "
Rating 6 - Okay. 43 out of 512 reviews" "
Rating 4 - Poor. 11 out of 512 reviews" "
Rating 2 - Terrible. 11 out of 512 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Traveled with family
Good
Stayed 1 night in May 2024

8/10 Good

Richard A, Evansville

Liked: Cleanliness, staff & service
aging property
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Nice. Well kept. Competent and polite staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Courtyard Marriott was a nice stay. We enjoyed the pool and the bistro had good selection of food.
Stayed 1 night in Mar 2024

10/10 Excellent

Lorene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Ashlyn

Liked: Staff & service
Disliked: Cleanliness
No food expensive with nothing to offer horrible fees
Stayed 1 night in Feb 2024

8/10 Good

Dwight

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Camryn

Stayed 3 nights in Feb 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EASY PARKING COMFY BEDS
Stayed 1 night in Feb 2024

8/10 Good

JULIE

Stayed 1 night in Feb 2024

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for short stay
A very nice hotel near the interstate and Target. The 'restaurant' is misleading, it is at most counter service and limited menu. No coffee or water in the lobby and no breakfast options. They serve Starbucks- but it does not taste like Starbucks and I found the restaurant staff to be unhelpful. The rooms were nice and the pool- is saltwater and not too cold. I was hoping for housekeeping to remove dirty towels and garbage, but no such luck.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and the front desk was attentive and inviting. The room was wonderful. Will definitely be staying again.
Stayed 1 night in Nov 2023

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early around 1:30pm and was allowed an early check-in.
Stayed 1 night in Nov 2023

10/10 Excellent

TODD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, hope you like trains
Nice place with modern updates. Spacious rooms and comfy beds. Items of note... the breakfast and coffee must be purchased at the bistro and if you're a light sleeper, the train traffic late at night and throughout the early morning might wake you
Stayed 1 night in Oct 2023

4/10 Poor

Dawn

Liked: Room comfort
Disliked: Cleanliness
Disgusted and disappointed
I’ve never had a problem at this hotel before but this time I pulled back the sheets and saw a few stains on the bed sheet. I called to the front desk and asked for another sheet. They brought it to me. After that I started looking at the other bedding and found what looked like dried blood on what was the comforter what is between the flat sheet and the decorative piece. I have always wondered if they changed these between guests because I never see them in the cart for housekeeping. I took a picture and my husband and I took everything off and ask for a new set of everything. Because we changed everything I felt better about staying there that night. I wish I wasn’t the one having to do that though. So do they change that bedding after each guest?
Stayed 2 nights in Oct 2023

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice quiet stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Wasn’t able to use the balcony we had due to construction plans.
Stayed 1 night in Sep 2023

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

william

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
'upon check in we were told no room ready for you. have a seat. Also we sast for half hour waiting while 5 other couples were welcome and got in right away. Upon going to the room on first floor which we were told we paid for a room with balcony on second floor.They said that is expedias problem not theirs. Take it up with them. Enetered the room to go to bgathroom and there was a huge black bug crawling around in bathroom. Then the chair in room had old candy and dirt in seat, the other furniture was stained and dirty.l Floor was not clean. Got a housekeeper to clean out the chair and vaccuum somewhat! She said fresh cleaned room yet couldn't find a vaccuumn close by. Breakfast you pay for and is not chreap Milk for cereal was warm. It was not a great place to stay. I'm not booking on Expedia who rated it 5 star again. Will question booking at a mariott Bonvoy facility either. In morning upon check out more sightings of bus! NOT GOOOD PEOPLE!!!!!
Stayed 1 night in Aug 2023

8/10 Good

Beth, Mendon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Katharine

Stayed 1 night in Aug 2023

10/10 Excellent

Lorrie, Hamden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkably helpful and friendly service
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
Stayed 1 night in Jul 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to a storm in the area our previous hotel was without power . luckily we ran accross this hotel with openings . Staff was very helpful and friendly rooms were clean and relaxing. All ammenities were up and running . If i had to complain about anything it would be the hot sauna was down. A+ rating , when in the area i will stay here again .
Stayed 1 night in Jul 2023

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Jill

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was SO nice and accommodating. I was a little taken back by the exterior when we pulled up but was pleasantly surprised at how nice the rooms were. Would book it again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Curtis

Stayed 5 nights in Jun 2023

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent visit to Springfield at this hotel. Worked out perfectly and was clean and comfortable!
Stayed 2 nights in Jun 2023

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Even with the power outage that occurred while I was there, the staff was wonderful and so helpful. I would stay there again. Debra
Stayed 2 nights in May 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. We stay here every time we are in Springfield. Always a friendly staff.
Stayed 1 night in May 2023

10/10 Excellent

megan

Traveled with family and small children
Liked: Cleanliness, staff & service
pool and outdoor patio area
Stayed 1 night in May 2023

8/10 Good

Kacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Ryan

Stayed 1 night in May 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Not real busy so it was quiet.
Stayed 1 night in May 2023

4/10 Poor

colin

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel felt old and on poor condition. TVs in rooms didn’t work.
Stayed 2 nights in Apr 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Roberta

Stayed 1 night in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our overnight experience! Great place to stay.
Stayed 1 night in Feb 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exterior will turn you off. Don’t judge a book by its cover though. Rooms were newly remodeled and very nice.
Stayed 1 night in Feb 2023