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Opiniones de Residence Inn by Marriott O'Fallon

3 out of 5
Residence Inn by Marriott O'Fallon
101 Progress Point Ct., O'Fallon, MO

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 196 de 365 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 81 de 365 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 44 de 365 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 365 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 365 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Ashley Newell , el 30 abr. 2024
I wanted to express our sincere gratitude for your recent 5-star review of your stay at Residence Inn O'Fallon. Your kind words about feeling at home and having a perfect stay mean a lot to us. We are thrilled to hear that we could provide you with a comfortable experience. Should your travels bring you back to the O'Fallon area, we would be honored to host you again at our hotel. Thank you once again for choosing Residence Inn O'Fallon and for sharing your positive feedback.

10/10 Excelente

Angie, Bloomington

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff here provided truly exceptional customer service to my family! We would definitely stay here again!
Se hospedó 2 noches en marzo de 2024
Respuesta de Ashley Newell , el 1 abr. 2024
Dear Angie, I’m delighted to hear that the staff went above and beyond to provide exceptional customer service during your stay! Their dedication to ensuring a positive experience for your family is commendable. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another enjoyable stay!

10/10 Excelente

Latoya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Spacious rooms!
Se hospedó 1 noche en marzo de 2024
Respuesta de Ashley Newell , el 20 mar. 2024
Dear Latoya, Thank you so much for taking the time to write a review. We are delighted to hear that you found the room spacious during your stay. Your feedback is greatly appreciated, and we are thrilled that you enjoyed your time with us. If your travels bring you back to the area, we would be more than happy to welcome you again. Please do not hesitate to reach out if you need any assistance in the future.

4/10 Malo

Julie

Le gustó: Servicio y personal
No le gustó: Limpieza
Respuesta de Ashley Newell , el 1 mar. 2024
Julie,We sincerely apologize for not meeting your expectations during your recent stay at Residence Inn O'Fallon. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. Should your travels bring you back to the area, we would be delighted to have the opportunity to make it right and ensure a more enjoyable stay for you. Your satisfaction is our top priority, and we appreciate your understanding.

2/10 Terrible

Julie

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
When we first arrived to the room, we noticed dirty dishes on the counter. The front desk woman was very helpful and came to remove them and check the rest of the room. Upon entering the bathroom, we noticed urine on the floor near the toilet. Again, the front desk woman was very friendly, I requested to move rooms but none were available, so she cleaned the entire bathroom. Went to make the pull out couch bed (this was prearranged), no sheets/blankets were available; so I called once again. The nice woman brought some down. I pulled out the bed to notice food crumbs and trash under the mattress and folded within the mattress. Needless to say, my son slept on top of the regular couch with sheets covering everything. I’m very confident this was not a cleaned room when we checked in. We stayed one night and checked out the next day without staying for the 2nd night. Staff are very nice, pool was warm and clean, breakfast was delicious and exceeded expectations, but the room was dirty and aged.
Respuesta de Ashley Newell , el 26 feb. 2024
Dear Julie, Thank you for bringing your recent experience to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Rest assured, we have addressed this with our housekeeping team to ensure such oversights do not happen again. We are glad to hear that you found our staff friendly, enjoyed the pool, and were pleased with the breakfast. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable stay for all our guests. We hope you will consider giving us another chance in the future.

2/10 Terrible

Crystal

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Faciilty needs updating/repairs. Our room was disgusting. Trash can was missed, bathtub had lots of little hairs and dirty shower curtain. Floor hadn't been vacuumed, smudges on furntiure that wasn't wiped down, dishes in cabinets were dirty. Thankfully the one thing clean was the sheets. Very expensive stay for the worst room I've ever had. My guess is they don't have anyone checking rooms after they are cleaned. I would not stay here again and would have left but we had to be at the hospital next door very early the next day.
Se hospedó 1 noche en enero de 2024
Respuesta de Ashley Newell , el 12 feb. 2024
Dear Crystal, Thank you for taking the time to write a review. I want to offer a sincere apology for falling short of providing you with an excellent stay. We strive to make every guest's experience memorable and have used your feedback to improve our services. Your review has been shared with our staff, and we are taking steps to ensure this does not happen again. We hope to have the opportunity to welcome you back in the future. Thank you,Ashley Newell

10/10 Excelente

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Ashley Newell , el 1 feb. 2024
Dear Raymond,Thank you so much for taking the time to write a review. We are thrilled to hear that you had an excellent stay at the Residence Inn O'Fallon. Your kind words mean a lot to us. If your travels bring you back to the O'Fallon area, we would be delighted to welcome you back to our hotel. Once again, thank you for your feedback. We truly appreciate it.

10/10 Excelente

Kathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay again, just avoid breakfast
Convenient me located , felt safe, quiet. Good service. Lobby was nice and clean, well lit. Pool and hot tub were good. Room was clean, cozy. BathTub looked like it had seen better days but was clean. Breakfast was not worth staying for, was microwaved and runny. I got to say that the free breakfast was the worst part of the stay but that said, I would return and stay with them. They are pet friendly.
Se hospedó 1 noche en enero de 2024
Respuesta de Ashley Newell , el 9 ene. 2024
Dear Kathy, Dear Kathy,Thank you so much for choosing the Residence Inn O'Fallon. We are thrilled to hear that you enjoyed your stay, despite our shortcomings with breakfast. Your feedback is valuable to us, and we will use it as a learning opportunity to improve our services. We sincerely appreciate you taking the time to share your review. We hope to have the opportunity to welcome you back to our hotel if you are ever in the O'Fallon area again.

10/10 Excelente

Sean

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Ashley Newell , el 9 ene. 2024
Dear Sean,Thank you so much for taking the time to submit a review. We are thrilled to hear that you had an excellent stay at Residence Inn O'Fallon. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we are delighted that we could meet your expectations. If you find yourself in the O'Fallon area again, we would be honored to welcome you back to our hotel. Please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable

8/10 Bueno

Chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall we enjoyed our stay.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ashley Newell , el 3 ene. 2024
Dear Chris, Thank you so much for choosing the Residence Inn O'Fallon. We appreciate you taking the time out of your day to write a review. We are thrilled to hear that you enjoyed your stay at the Residence Inn and we hope to see you again if you are ever in the area.Your feedback is valuable to us, and we are delighted that you had a positive experience. We look forward to welcoming you back and providing you with another enjoyable stay.Sincerely, Ashley Newell

10/10 Excelente

Joseph

Se hospedó 1 noche en diciembre de 2023
Respuesta de Ashley Newell , el 3 ene. 2024
Dear Joseph,Thank you so much for taking the time to write a review. We are thrilled to hear that you had an excellent stay at the Residence Inn O'Fallon. Your feedback means a lot to us, and we are delighted that you enjoyed your time with us. We hope to have the pleasure of welcoming you back if you are ever in the area again. Please don't hesitate to reach out if there's anything else we can do for you. Thank you once again for choosing Residence Inn O'Fallon.

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ashley , el 15 dic. 2023
Dear Justin,We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their hotel experience. We are thrilled we were able to provide you with a five-star experience. We really appreciate your comments regarding cleanliness. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We hope to be able to host you again if you are ever in the O'Fallon Missouri area.

8/10 Bueno

Radford

Se hospedó 1 noche en diciembre de 2023
Respuesta de Ashley , el 15 dic. 2023
Dear Radford,Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

8/10 Bueno

Nadine

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
Loved the area and design of the room but needed some upkeep.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ashley , el 15 dic. 2023
Dear Nadine, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

10/10 Excelente

Brandon

Viaje familiar
Good. Not perfect. But good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ashley , el 15 dic. 2023
Dear Brandon, We are so sorry that we fell short of your stay being perfect. We strive to always make sure that everyone's stay is perfect and excellent. We appreciate you taking the time to give us your feedback. We hope you enjoyed your visit and welcome you back whenever you are in the O'Fallon Missouri area.

8/10 Bueno

JoCarol

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location. Very nice staff. Older property but kept well. Lots of remodeling being done which is always nice to see
Se hospedó 5 noches en octubre de 2023
Respuesta de Ashley, el 30 oct. 2023
Dear JoCarol, Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.

2/10 Terrible

Kimberley

Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley, el 30 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of no hot water is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the upper management team to ensure the necessary guidelines are in place. We are so sorry that you experienced these issues. We hope to see you again if you are ever in the O'Fallon area.

10/10 Excelente

Raymond

Le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2023
Respuesta de Ashley, el 10 oct. 2023
Dear Raymond, Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

8/10 Bueno

Rick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked ghe convenient access to the interstate. Property is showing its age.
Se hospedó 6 noches en septiembre de 2023
Respuesta de Ashley, el 6 oct. 2023
Dear Rick,Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays five stars!

2/10 Terrible

Steven

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Short staff hotels hurt customer experience
The hotel called us about 2 hours before our arrival to tell us our room was not available. They then kept us on hold for 30 minutes and we had to call back. Once we called back they said everything was fine and they had mistaken a flooded room for ours. Then when we arrived the refrigerator was not cleaned and had food from the previous person. The room smelled because one of the food items was an open package of meat in the freezer. There was also small pellets of something on the bathroom floor. When I brought this to hotel staffs attention she had no cleaning staff available to help for the rest of the night. So she came up with a small bag and took the items. She still didn’t clean the fridge but she did provide an air freshener.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley, el 10 oct. 2023
Steven, Thank you for choosing the Residence Inn by Marriott O'Fallon. I am sorry you experienced a problems during your stay. I hate to hear that. Exceeding your expectations is our number one priority therefore I am very sorry we let you down. I hope you will give us another chance next time when you are in the area.

10/10 Excelente

Ariel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was actually better than I thought it would be
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley, el 10 oct. 2023
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O'Fallon Missouri area.

8/10 Bueno

Louis

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Todd, el 24 ago. 2023
Thank you for your review of your recent stay with us. We are happy to see you enjoyed your stay overall, and look forward to being able to host you again soon!

6/10 Aceptable

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No linen bag for dirty clothes. Be nice to have. Trash can in bathroom itself.
Se hospedó 1 noche en julio de 2023
Respuesta de Todd, el 24 ago. 2023
Thank you for your review of your stay with the hotel in July. We apologize for not meeting your expectations and thank you for the feedback you provided so we can work on improving. We hope to have the opportunity to host you again.

2/10 Terrible

Ashlee

Se hospedó 6 noches en junio de 2023
Respuesta de Todd, el 24 ago. 2023
Thank you for your review of your stay with the hotel in July. We apologize for not meeting your expectations and would welcome any feedback you can provide on your stay. We hope to have the opportunity to host you again.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 4 noches en julio de 2023
Respuesta de Todd, el 24 ago. 2023
Thank you for your review of your stay with the hotel in July. We apologize for not meeting your expectations and would welcome any feedback you can provide on your stay. We hope to have the opportunity to host you again.

10/10 Excelente

Pavel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Todd , el 24 ago. 2023
Thank you for your review of your stay with the hotel in July. We are happy to see you had a great stay and look forward to you returning soon!

10/10 Excelente

MAREK

Se hospedó 2 noches en junio de 2023

6/10 Aceptable

Caryn

Le gustó: Limpieza
Wouldn’t stay again…nice area but not the hotel.
This hotel is need of some upgrades and customer service. At check in, once we found someone in the back office, we were told that if there were any issues to contact the front desk but they could only do so much due to management all walking out the same day. That did not leave me feeling very sure about the hotel. Once in the room there was no phone to contact the front office, the blow dryer didn’t work and the bathroom light took forever to come on. We made due with the hotel but will not be returning. There are much better options nearby.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Shohei

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en mayo de 2023

10/10 Excelente

AKINORI

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you! I would like to have changed meals for breakfast.
Se hospedó 17 noches en mayo de 2023

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff. Very clean room. Nice warm breakfast with lots of variety.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Tyson

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hope she is a fan of basketball.
We stayed there due to a basketball tournament. After playing all day we return to the hotel to wash uniforms due to how late it was and the washers being occupied we could not wash until the following morning. We were able to do the washing machines but upon drying, they were occupied, so Stacy in linen services or housekeeping, stepped up and let us use the facility dryers to dry our team uniforms so we could be at a game on time. Can’t thank her enough..
Se hospedó 2 noches en mayo de 2023
Respuesta de Rachel Shaw- Director of Sales , el 22 may. 2023
XXXX, thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing Stacy as a great staff member. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. I will be sure to let her know that her hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.

6/10 Aceptable

Mattie

Viaje familiar
Le gustó: Servicio y personal
My room did not look like the photos of the room I chose. Also, I was given a handicapped accessible room and I didn’t request that so the heights of counters and extra pieces in the bathroom made things feel awkward.
Se hospedó 3 noches en abril de 2023
Respuesta de Rachel Shaw , el 2 may. 2023
Dear Mattie,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.Thank you again for you feedback and for staying with us.

10/10 Excelente

maria

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
have a door and bathroom for each bed
Se hospedó 2 noches en abril de 2023
Respuesta de Rachel Shaw- Director of Sales , el 17 abr. 2023
Maria, Thank you for your feedback regarding your recent stay with us. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 Excelente

Teresa

Se hospedó 2 noches en marzo de 2023
Respuesta de Rachel Shaw- Director of Sales , el 17 abr. 2023
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

4/10 Malo

Phillip

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Room was very dirty with some trash still in the room, hair on the floor, dog food on the floor, dirty curtains, and more. Front office staff was good, but they desperately need a new cleaning staff!
Se hospedó 2 noches en marzo de 2023
Respuesta de Rachel Shaw- Director of Sales , el 20 mar. 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excelente

AKINORI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Complimentary breakfast and coffee very nice!
Se hospedó 16 noches en febrero de 2023
Respuesta de Rachel Shaw- Director of Sales , el 20 mar. 2023
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No worries
Just fine. As expected. No issues.
Se hospedó 1 noche en febrero de 2023
Respuesta de Rachel Shaw- Director of Sales , el 20 feb. 2023
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

6/10 Aceptable

Stacy

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
We checked in around 7 PM on a Saturday night it was snowing out, and I had to meet my husband and my two children, the lady at the front desk did not say a word to us. She just stood there and stared at me until finally I said hi. I’m here to check in. I found that kind of odd how she didn’t say a word to us. The hot tub was broke, which was a bummer cause I was really looking forward to that but the ladies the next morning at breakfast time or super nice.
Se hospedó 1 noche en enero de 2023
Respuesta de Rachel Shaw , el 9 ene. 2023
Thank you for your feedback. We truly apologize for the inconvenience you experienced during your stay with us I hope you will allow us the opportunity to make this right for you in the future. Thank you and have a wonderful day!

10/10 Excelente

Roniece

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love it!
Respuesta de Rachel Shaw , el 9 ene. 2023
Roniece, Thank you for your feedback regarding your recent stay with us. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

8/10 Bueno

Rob

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
There was a very nauseous odor coming from the kitchen sink. It was too late to notify the front desk about the issue and we were already established in our room to move to another. I notified the front desk when we checked out. As long as we weren't in the kitchen, the smell did not bother us and didn't affect our stay
Se hospedó 1 noche en diciembre de 2022
Respuesta de Rachel Shaw - Director of Sales , el 12 dic. 2022
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. I have shared your feedback with our leadership team and housekeeping leaders to ensure this problem gets fixed. We look forward to having the opportunity to serve you again. .

10/10 Excelente

kerry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always clean and friendly staff
Se hospedó 2 noches en diciembre de 2022
Respuesta de Rachel Shaw- Director of Sales and Marketing , el 12 dic. 2022
Kerry,We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really appreciate how helpful and caring the staff was. Thank you
Respuesta de Rachel Shaw- Director of Sales , el 30 nov. 2022
Charles, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

6/10 Aceptable

Karen, Lebanon

Viaje familiar
Le gustó: Limpieza
For the price that I paid, it did not have a fully equipped kitchen. I expect it to have some utensils. We did not have soap or a soap dish in one of the bathrooms. We had five adults, and they did not have bedding for the living room pull out bed. The people at the front desk, we’re not that friendly. We wanted a girl to take pictures of us in front of the fireplace, she said yes, then she took off. And we never could find her again, that evening. The breakfast was very good.
Se hospedó 3 noches en noviembre de 2022
Respuesta de Rachel Shaw- Director of Sales , el 28 nov. 2022
Karen,We appreciate you taking the time to give your feedback. I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our leadership team and housekeeping leaders to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. My hope is the next time you are in the area; you will give us another chance to provide the guest experience we strive to deliver.

2/10 Terrible

Rachel

Se hospedó 2 noches en noviembre de 2022

8/10 Bueno

Jennifer, Palm Bay

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love the room size and having a pack and play. Breakfast was great. Room had some dirty spots on the floor and couch.
Respuesta de Rachel Shaw- Director of Sales , el 7 nov. 2022
Jennifer, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

8/10 Bueno

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Rachel Shaw- Director of Sales , el 19 oct. 2022
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area!

8/10 Bueno

Stacy

Se hospedó 5 noches en julio de 2022

10/10 Excelente

marty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de lhowlett, el 11 jul. 2022
Thank you for the five-star review! We appreciate you letting us know that we met if not exceeded your expectations with the price and value that we provided. We are committed to doing so consistently for all our guests, we thank you for taking the time to let us know that we are the best priced hotel in the area. We hope to see you again soon.

2/10 Terrible

Demarco, Saint Louis

Se hospedó 2 noches en junio de 2022