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Opiniones de SureStay Plus Hotel by Best Western St Marys Cumberland

3 out of 5

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 310 de 798 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 288 de 798 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 108 de 798 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 58 de 798 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 798 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

7.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

R Susan

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en julio de 2019
Respuesta de Melissa, General Manager, el 17 jul. 2019
Thank you for giving us such high marks. We do appreciate it very much. Please consider staying with us again.

10/10 Excelente

Andres

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Melissa, General Manager, el 22 jun. 2019
Thank you for giving us an outstanding rating! We do appreciate your business. Please come back to stay with us again!

8/10 Bueno

Leonado Rudy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena
Buena
Se hospedó 1 noche en febrero de 2018

4/10 Malo

Eduardo

Le gustó: Servicio y personal
No le gustó: Limpieza
No volveria
Buena ubicacion y desayuno. Habitacion y estado general del hotel muy malo. Necesita renovarse.

10/10 Excelente

Sheri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Should have asked for a room downstairs. I have a neck injury and it was hard to take my luggage up the stairs…
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Angie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The walls in the bathroom could have been improved/ repaired. Otherwise the room was good. The area with the stairs wasn’t that nice but since it’s really outside I guess that’s to be expected. Our stay was good. The staff I can in contact with were very nice and helpful.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Kevin

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bathrooms are dated. Could use some modernization
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mae

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent week, would stay again and recommend to others. Got more than expected for the price. Staff was very friendly and eager to assist.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Bill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Na
Se hospedó 1 noche en abril de 2024
Respuesta de Melissa Braun - General Manager, el 25 abr. 2024
Thank you, Bill! We are happy to see you had a great stay here with us. Please come back again soon!

8/10 Bueno

Kevin

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Did not care for the flooring. Seemed like it was always damp. The staff was very helpful. I would stay there again
Se hospedó 2 noches en abril de 2024
Respuesta de Melissa Braun - General Manager, el 16 abr. 2024
Thank you, Kevin, for the great feedback you provided. We hope to see you again soon.

8/10 Bueno

cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well maintained and clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Melissa Braun - General Manager, el 19 abr. 2024
Thank you, Ms.Cynthia. We all work hard to make a great impression. Please come back again soon.

10/10 Excelente

dee

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Melissa Braun - General Manager, el 16 abr. 2024
Thank you, Dee. We appreciate you giving us such a great rating here.

8/10 Bueno

Jeff

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Suited my needs during my trip. Breakfast was great. Only complaint was a dog barking one night.
Se hospedó 3 noches en febrero de 2024
Respuesta de Melissa Braun - General Manager, el 26 mar. 2024
Hi Jeff. We are all glad you enjoyed your stay here with us. We hope you will be coming back again soon.

4/10 Malo

David

Viaje en grupo
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Floor and sink counter top not clean. Service desk staffer was not very helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Melissa Braun - General Manager, el 26 mar. 2024
Hello David. Thank you for the feedback from your stay here with us. I would like to have an opportunity to speak with you regarding this. Please feel free to contact me directly at your convenience.

10/10 Excelente

Erin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Melissa Braun - General Manager, el 14 mar. 2024
Thank you Erin for the great rating you gave us! Please come back again soon.

10/10 Excelente

Martha E., Buffalo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful place to stay! The rooms are on the back of the building away from the road so are quiet. Our room was lovely. Breakfast was self serve but plentiful and delicious!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Mila, el 26 feb. 2024
Thank you for taking you time and leaving us a review. We appreciate the opportunity to learn how we can become better. We glad that you enjoyed your stay and hope that you will come back to us again soon.

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Melissa Braun - General Manager, el 26 feb. 2024
Thank you, Steve, for giving us a great rating from your stay here with us. We always strive to provide a superior experience for our guests. Please come back again soon.

8/10 Bueno

Cheryl

Se hospedó 1 noche en febrero de 2024
Respuesta de Melissa Braun - General Manager, el 26 mar. 2024
Thank you, Cheryl, for taking the time to give us a great review. We are glad to see you enjoyed your stay with us and hope you come back again soon.

8/10 Bueno

Rosemarie

Le gustó: Servicio y personal y condiciones de la propiedad
Pretty landscaping and gazebos
Se hospedó 1 noche en febrero de 2024
Respuesta de Mila, el 24 feb. 2024
Thank you for taking your time and leaving us a review. We appreciate the opportunity to learn how we can become better. We glad that you enjoyed your stay and hope that you will come back again soon.

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a motel, exterior doors, walkways and stairs. Walls are extremely thin (you can hear tvs and conversations). If you use it as a motel (sleep and shower) it is great. This is not a vacation stay location.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mila, el 19 feb. 2024
Thank you for taking your time and leaving us a review. We appreciate the opportunity to learn how we can become better. Our property was recently renovated and we are constantly working on making our guests comfortable and safe.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice property
Nice staff, good breakfast, clean and comfortable. Convenient to dining.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mila, el 15 feb. 2024
Hello and thank you for leaving us a review. We appreciate the opportunity to learn how we can become better. We are glad that you enjoyed your stay and hope you will come back to us again.

6/10 Aceptable

Janet

Viaje familiar
The room was average, beds weren’t updated as recently as the room renovation. The decor was pretty good but grout in bathroom needed cleaning. Breakfast was good.
Se hospedó 3 noches en febrero de 2024
Respuesta de Mila, el 15 feb. 2024
Thank you for taking your time and rating our property. We appreciate the opportunity to learn how we can become better. We do have housekeeping on site and gusts can always request services.

10/10 Excelente

Samech

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was nice especially if you staying an extended amount of time
Se hospedó 2 noches en febrero de 2024
Respuesta de Mila, el 15 feb. 2024
Thank you for taking your time and leaving us a review. We are glad that you enjoyed our property and hope that you will come back to us again, so we have an opportunity to exceed your expectations.

8/10 Bueno

Nancy

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice hotel...but
Nice clean comfortable room. When I checked in I requested a room on the 2nd floor. I was told the hotel was sold out. There were not many occupied rooms at all and the people above our room were noisy until 2am. Disappointed as to not accommodating my request when clearly we could have been put in an upstairs room
Se hospedó 1 noche en febrero de 2024
Respuesta de Mila, el 15 feb. 2024
Thank you for taking your time and leaving us feedback. The room type that you had under your reservation were sold out. Guests can always ask front desk for an upgrade for an additional charge.

10/10 Excelente

roy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Mila, el 15 feb. 2024
Thank you for taking your time and leaving us a review. We appreciate the opportunity to learn how we can become better. We hope that you will come back to us again, so we have an opportunity to exceed your expectations.

10/10 Excelente

thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A very pleasant stay. Rooms were clean and comfortable. The area was quiet. The staff was very welcoming. The breakfast was was thorough for a continental breakfast. Will certainly stay on our next trip to Cumberland Island .
Se hospedó 1 noche en enero de 2024
Respuesta de Melissa Braun - General Manager, el 2 feb. 2024
Thank you very much, Thomas, for taking the time to give us such a great rating from your stay here with us. We do appreciate it and hope you will be able to come back for another visit again sometime soon.Take care.

2/10 Terrible

Joseph

Viaje en grupo
No le gustó: Limpieza y servicio y personal
Did not stay people were sleeping in the room I was assigned. Expect a full refund. WILL NOT GO BACK.
Se hospedó 1 noche en enero de 2024
Respuesta de Melissa Braun - General Manager, el 29 ene. 2024
Good day Mr. Joseph. On behalf of everyone here, I would like to apologize for the error that was made during your check-in process. I can assure you that it is a very uncommon event. I would also invite you to contact me directly if you wish to discuss this further. We do hope in the future you would give us another chance to deliver a superior guest experience to you. Thank you for your time.

10/10 Excelente

Devin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room i reserved was just as advertised with the large jucuzzi area. Beautiful lighting and luxury setting for the room, im coming beach
Se hospedó 2 noches en enero de 2024
Respuesta de Melissa Braun - General Manager, el 19 ene. 2024
Hello Devin.Thank you for giving us such a great review from your stay here with us. We are excited to see you had a great time and that you will be returning! We look forward to seeing you soon.

10/10 Excelente

Robert

Se hospedó 2 noches en enero de 2024
Respuesta de Melissa Braun - General Manager, el 15 ene. 2024
Thank you, Robert, for taking the time to give us a great rating here. We are glad that you enjoyed your stay and hope you will be back again.

10/10 Excelente

Mike

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay & will come again!
Thoroughly pleased with our stay. Beds were very comfortable and the night we stayed the hotel was quiet & peaceful. Complimentary breakfast was good & coffee was great! Overall a 5 out of 5 from us!
Se hospedó 1 noche en enero de 2024
Respuesta de Melissa Braun - General Manager, el 15 ene. 2024
Thank you very much Mike! We all appreciate the compliments and the great review you have given us.We hope you will be able to return again soon.Thank you again.

10/10 Excelente

mildred

Se hospedó 1 noche en enero de 2024
Respuesta de Melissa Braun - General Manager, el 9 ene. 2024
Thank you, Mildred! We appreciate your business and are glad to see you had a great stay here with us. Please come back again soon.

8/10 Bueno

Alberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In general we can recommend this hotel. Good service, very good breakfast - better than many hotels in its category - and excellent maintenance of its areas and external infrastructure. We stayed three nights but we did not receive a visit from those who maintain the room. Additionally, the hair dryer didn't work, and the tab plug prevented the water from draining. The Tab thing was solved.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Melissa Braun - General Manager, el 9 ene. 2024
Thank you, Alberto, for taking the time to give us such a great review. We do appreciate your business and hope you will be able to return again soon.

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were friendly and accommodating. Rooms were clean. Complimentary breakfast options were decent.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Melissa Braun - General Manager, el 9 ene. 2024
Thank you, Christopher, for giving us such a great rating. We are glad to see you enjoyed your stay with us. Please come back again.

10/10 Excelente

KIM

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great worker and delicious breakfast !
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mila, el 1 ene. 2024
Thank you for taking your time and leaving us a review. We appreciate the feedback you provided and glad that you had a great experience in our property. We hope you will come back to us again.

6/10 Aceptable

Mary

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Hotel is dated and the rooms reflect this. It appears the staff is newer or not trained well as they had difficulties with the basics (e.g., check in process, handling payment through 3rd party booking). Breakfast options are minimal and the coffee machine they have is difficult to use. Would not recommend for cost per night. I would either go to a lower cost hotel knowing what you are getting or spend more for better accommodations.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mila, el 1 ene. 2024
Hello and thank you for leaving us a review. We appreciate the opportunity to learn how we can become better. We apologize for not exceeding your expectations. However, our coffee machine is brand new, and breakfast has variety of options. Fresh bread, bagels, fruits, yogurt as well as cooked eggs and patties, hot/cold cereal, granola bars, fresh waffles are available to our guests. Our front desk personal gets training on a regular basis.

8/10 Bueno

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decent breakfast options, quiet, friendly service good value
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mila, el 27 dic. 2023
Thank you for taking your time and leaving us a review. We glad that you enjoyed your stay and hope you will come back to us again.

4/10 Malo

Amy

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Bed was soft but every movement you could hear the springs squeak so got no sleep. There system wasn't working so they double charged and instead of voiding the second charge they said it will come off in a few days. The room was cold and the only way to get the cold air to stop blowing was to shut the system off, so no heat.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Melissa Braun - General Manager, el 26 dic. 2023
Thank you Amy, for giving us some great feedback from your stay. Upon reading this, I immediately sent our maintenance technician to your room to inspect these issues. I recommend in the future, you contact the front desk immediately to alert them to any issues. If we had been made aware you were having a problem, we certainly would have sent maintenance to assist you, or moved you to a different location. The last thing any hotel wants is the guest to be cold. I hope you will return in the future to give us another opportunity. Thank you again for providing feedback.

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well Worth The Stay
Quiet location. Great service. Clean rooms and property. Easy parking. Nice bar next door with food and music. The beds were comfortable and the HVAC worked and wasn't loud. We would stay here again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mila, el 25 dic. 2023
Thank you for taking your time and leaving us a review. We are glad that you enjoyed your stay with us. We hope you will come back to us again, so we have an opportunity to exceed your expectations.

10/10 Excelente

Brooks

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mila, el 22 dic. 2023
Thank you for taking your time and leaving us a review. We appreciate the opportunity to learn how we can become better. We are happy to hear that you enjoyed your stay with us and hope you will come back again.

10/10 Excelente

Michael, Sarasota

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mila, el 22 dic. 2023
Thank you for taking your time and leaving us a review. We are glad you had a great experience in our property and hope you will come back again.

4/10 Malo

Traci Lynn

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
The room was filthy and had a horrible smell. The bed sheets were stained. The bathroom had hair on the toliet and in the bathtub.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mila, el 18 dic. 2023
Hello and thank you for taking your time and leaving us a review. We appreciate an opportunity to learn how we can become better. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

william

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mila, el 22 dic. 2023
Thank you for leaving us a review. We are glad you enjoyed your stay and hope that you will come back again.

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing stay. Clean, comfortable and economical. Went to see my son. Will definitely return. Staff were sooo very friendly and continental breakfast was definitely amazing
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mila, el 22 dic. 2023
Thank you for taking your time and leaving us a review. We are glad to hear that your stay was enjoyable and hope that you will come back again.

6/10 Aceptable

Durand, Fork Union

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Melissa Braun - General Manager, el 8 dic. 2023
Hi Durand. Thank you for taking the time to leave a rating here for us. It looks like you had a good experience here with us. If you would like to discuss your stay, please do not hesitate to contact me directly.

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Melissa Braun - General Manager, el 29 nov. 2023
Thank you, Kevin, for taking the time to give us this great rating. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Isabel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Place to Stay
Just an amazing Hotel. Close to town and to the Ferry. Very clean and comfortable. Variety of free breakfast
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mila, el 14 nov. 2023
Thank you for choosing our property. We glad you had a great experience in our hotel and hope you will come back again.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mila, el 10 nov. 2023
Thank you for choosing our property. We glad you had a great experience and hope you come back again.

10/10 Excelente

Lindsey

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
We stayed here while visiting our son and the hotel staff was outstanding they were courteous and kept everything looking clean. The room although not super updated they are clean but the pillows need some help.
Se hospedó 3 noches en agosto de 2023
Respuesta de Mila, el 23 oct. 2023
Thank you for staying in our property. We appreciate your feedback and opportunity to learn how we can become better. We glad you had a great experience and hope that you come back again.

10/10 Excelente

Ron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Surprised to see full kitchen and clean
Se hospedó 2 noches en octubre de 2023
Respuesta de Mila, el 17 oct. 2023
We glad you had a great experience staying in our property and hope you will come back again.

10/10 Excelente

Margaret

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
We had a very nice stay
Se hospedó 2 noches en octubre de 2023
Respuesta de Mila - Manager Assistant , el 9 oct. 2023
Thank you for staying in our property. We are glad to hear that your stay was enjoyable and hope you come back again.