Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 523 de 756 opiniones" "
10 - Excelente
523
Puntuación de 8, es decir, Bueno. Basada en 183 de 756 opiniones" "
8 - Bueno
183
Puntuación de 6, es decir, Aceptable. Basada en 31 de 756 opiniones" "
6 - Aceptable
31
Puntuación de 4, es decir, Malo. Basada en 12 de 756 opiniones" "
4 - Malo
12
Puntuación de 2, es decir, Terrible. Basada en 7 de 756 opiniones" "
2 - Terrible
7
9.4/10
Limpieza
9.4/10
Servicio y personal
8.8/10
Servicios
9.2/10
Condiciones de la propiedad
8.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Cliente verificado
Viaje en pareja
27 oct. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El trato de Larie fue espectacular! Muy linda nos hizo el check in y nos explicó todo lo que necesitabamos saber! Fue excelente servicio como en pocos hoteles!
Cliente verificado
Se hospedó 1 noche en octubre de 2019
10/10 Excelente
Tiina
7 ago. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cozy hotel with perfect location
Very cozy hotel and lovely breakfast. Perfect location. 10/10.
Tiina
Se hospedó 1 noche en agosto de 2019
8/10 Bueno
Mark
9 may. 2024
Le gustó: Limpieza y servicio y personal
Mark
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
Natasha
Viaje en pareja
6 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bed was really comfortable
Natasha
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
Paul
Viaje en pareja
2 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely beautiful hotel and the staff are amazing. Hotel was centrally based right opposite the theatre. I emailed in advance about us being there for a birthday and we were given a room upgrade!
The bar was lovely, we sat in the terrace as it was warm outside with the heating. Breakfast was amazing!
Definitely recommend staying here.
Paul
Se hospedó 1 noche en mayo de 2024
Respuesta de Jenny , el 4 may. 2024
Dear Paul Thank your lovely review of our hotel. I am so pleased that you enjoyed your stay and hope to welcome you back in the very near future.Kind regards Jenny
10/10 Excelente
Bev
Viaje en pareja
29 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel, excellent location, beautiful room with view of River and Royal Shakespeare Theatre, lovely touches in room, drinks, nibbles, toiletries etc, Staff could not do enough for us, would definitely recommend you stay here!!!
Bev
Se hospedó 1 noche en abril de 2024
Respuesta de Jenny, el 29 abr. 2024
Dear BevThank you for taking the time to review our hotel. I am so pleased you enjoyed your stay and hope to have the opportunity of welcoming you back in the not too distant future.Kind regards Jenny
10/10 Excelente
William
26 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just across from the theatres, a classy hotel with comfortable rooms, good food and great service.
William
Se hospedó 1 noche en abril de 2024
Respuesta de Jenny, el 29 abr. 2024
Dear Paul Thank you for taking the time to review our hotel.I am so pleased you enjoyed your stay with us and hope to welcome you back in the not too distant future.Kind regards Jenny
10/10 Excelente
M.G.
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super service
M.G.
Se hospedó 1 noche en abril de 2024
Respuesta de Jenny, el 29 abr. 2024
Thank you for your lovely review.We hope to welcome you back!Kind regards Jenny
10/10 Excelente
Kiran
Viaje familiar con niños
13 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A lovely hotel in an ideal location. Staff, food, surroundings all excellent. Would highly recommend.
Kiran
Se hospedó 1 noche en abril de 2024
Respuesta de Jenny , el 30 abr. 2024
Dear Kiran Thank you for your lovely review of our hotel.We hope to welcome you back very soon.Kind regards Jenny
4/10 Malo
Alison
6 abr. 2024
The location is great for the RSC Theatre. Unfortunately my room was well below expectation - I don’t know if booking via Expedia even as a VIP guest was the cause. The room was on the ground floor at street level so anyone walking past could look straight in. The bathroom was in poor repair mouldy grout on the bath and damage to the bath itself. There was no dresser or shelving for clothes just hanging wardrobe. All in all a big disappointment.
Alison
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Neil
Viaje en pareja
2 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel in a great location. Friendly and welcoming
Only gripe would be the floorboards around the hotel are incredibly squeaky so noisy inside the room from people walking in the corridors
Neil
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenny , el 9 abr. 2024
Dear Neil Thank you for your great review of our hotel. I do hope we have the opportunity to welcome you back to the Arden soon.Kind regards Jenny
8/10 Bueno
Sai Santhan
Viaje en pareja, Viaje familiar
1 abr. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The property was in a great location and the staff member that helped us checkin was really helpful. The room and bathroom were specious but the bathroom was not in a great condition. We noticed some stains on the sink that weren't cleaned properly, but this was quickly taken care of by the cleaning staff when we notified reception. The bathtub showed severe wear and tear, there were big rust spots, mould patches and the drain would not stay open.
Overall we had a good experience, but the rooms are in need of some renovation and higher cleaning standards.
Sai Santhan
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenny , el 9 abr. 2024
Dear Sai SanthanThank you for taking the time to review our hotel. I do hope we have the opportunity to welcome you back to the Arden soon.Kind regards Jenny
10/10 Excelente
Laura
Viaje familiar
29 mar. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful hotel, wonderful staff, great location! This is my second stay at The Arden, and it was as lovely as the first. The staff even put a Happy Birthday surprise in the room on arrival for my mum, which was much appreciated.
Laura
Se hospedó 2 noches en marzo de 2024
Respuesta de Jenny , el 9 abr. 2024
Dear Laura Thank you for taking the time to review our hotel.I am delighted that you enjoyed your stay with us! I do hope we have the opportunity to welcome you back for a third time!Kind regards Jenny
8/10 Bueno
Andrew
Viaje en pareja
18 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location, friendly staff and comfortable room
Andrew
Se hospedó 3 noches en marzo de 2024
4/10 Malo
Elizabeth
9 mar. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
We have stayed here in the past and been very happy. This time it was a very disappointing experience all around. The property is now very tired (which we could put up with) but also not very clean and the food hugely disappointing. We will definitely look for alternative accommodation and meal options on our next visit.
Elizabeth
8/10 Bueno
Hugh
6 mar. 2024
Hugh
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
Jude
Viaje de negocios
24 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel
Jude
6/10 Aceptable
Michael
Viaje en pareja
18 feb. 2024
No le gustó: Limpieza y condiciones de la propiedad
Very very dusty and rustic.... lots of stains on bed and bed sheets, room service woke me at 9am the one morning, very underwhelmed by this hotel.
Michael
Se hospedó 3 noches en febrero de 2024
8/10 Bueno
Cliente verificado
Viaje familiar
17 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect hotel for our stay
Lovely hotel for our stay. Husband and wife and toddler. The room was a great size to fit our travel cot.
The staff were really lovely and welcoming.
The hotel was also brilliantly located within walking distance of all the town’s main areas.
Cliente verificado
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
Russell
17 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Russell
Se hospedó 1 noche en febrero de 2024
6/10 Aceptable
Cliente verificado
17 feb. 2024
Le gustó: Limpieza y servicio y personal
Average stay
Nice big room and big bathroom with a shower and bath,king size bed (two twin beds pushed together), room was clean but very hot although the heating in the room was off the hotel was very hot which made it uncomfortable and hard to have a good nights sleep this is in febuary so it wasnt because of the weather air con didnt work, had the breakfast which cost £20 pp which is pricey but the food we had was nice no complaints overall i think this hotel is average for the price we paid to stay
Cliente verificado
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Rodrigo
17 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muito conforto e localização privilegiada
Hotel muito bom. Super bem localizado,com estacionamento próprio (o que é raro na região) e restaurante de primeira. Quarto moderno e cama gigante. Deixam algum quitutes e água de graça no frigobar. Ainda tem o bônus de ficar ao lado de um dos mais tradicionais pubs da região. Vale a estadia.
Rodrigo
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Adam
Viaje en pareja
16 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel. With great front of desk staff and luxury touches that go beyond what you'd expect from a 4*.
Excellent location near the waterfront in Stratford, with everything you could want within walking distance.
Breakfast was a little unexciting and I don't think the evening dining options and menu are appealing. At least not in winter.
Would certainly go back and recommend to others.
Adam
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
matthew
14 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
matthew
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Lawrence
Viaje en pareja
12 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice, great location and friendly staff.
Lawrence
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Abi
Viaje familiar
11 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay
A fantastic stay with a lovely welcome. Great location in Stafford-upon-Avon and wonderful staff. Lots of attention to detail.
Abi
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Laura
4 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful hotel, beautiful location, and professional, friendly staff. Very happy with my stay here, and have already booked to come back again!
Laura
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
Alastair
4 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Alastair
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Oscar
3 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel, the chocolates and rose petals were an excellent option to have...
Oscar
Se hospedó 1 noche en febrero de 2024
8/10 Bueno
Stephen
29 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stephen
Se hospedó 2 noches en enero de 2024
10/10 Excelente
Cliente verificado
Viaje familiar
12 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel and staff
Great hotel in a great location, with perfect service.
Minor areas for improvement would be breakfast. It felt like it was served on a budget with half a black pudding, a tiny hash brown and a continental breakfast that looked like half the options were missing.
Cliente verificado
Se hospedó 1 noche en enero de 2024
10/10 Excelente
Nicki
8 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nicki
Se hospedó 2 noches en enero de 2024
10/10 Excelente
Gary
Viaje familiar
31 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is situated in a great location, within walking distance of the shops & theatres.
Gary
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jack Ray, el 2 ene. 2024
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Paul
29 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Arden
Had a great time in Stratford, hotel was lovely so we’re staff, only had one gripe it’s an old building and the room we stayed in was by the staircase and it was very noisy and squeaky would stay again but choose a different room.
Paul
Se hospedó 2 noches en diciembre de 2023
8/10 Bueno
Peter
20 dic. 2023
Le gustó: Limpieza y servicio y personal
Peter
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jack Ray , el 26 dic. 2023
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Matthew
5 dic. 2023
Matthew
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jack Ray , el 26 dic. 2023
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Elaine
3 dic. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Lovely hotel in perfect location
Elaine
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jack Ray , el 6 dic. 2023
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
8/10 Bueno
Louise
1 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sadly free bottle of wine on ice in room which was nice touch but it was very sweet German wine so couldn’t drink it 🤔
Service and location lovely
Louise
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jack Ray , el 6 dic. 2023
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your feedback on the wine. Had you let our reception team know, I'm sure we could have sourced another bottle to match your tastes, though we can certainly do so next time!Kind regards, Jack Ray - Reception Manager
10/10 Excelente
Steven
Viaje en pareja
25 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We’ve stayed here many times as it was an SLH hotel.
It’s a wonderful hotel in the centre of Stratford, perfect for the RSC, however the rooms are starting to look a little tired, it could do we a refresh.
Steven
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jack Ray , el 16 dic. 2023
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Mi young
17 nov. 2023
Mi young
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jack Ray - Reception Manager, el 19 nov. 2023
Dear Mi Young,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards
8/10 Bueno
Jane
Viaje en pareja
12 nov. 2023
Le gustó: Limpieza y servicio y personal
Upgraded room was not so good. The room smelt damp due to a leak in the bathroom, the bed was uncomfortable, the tv did not get all the channels and the people in the next room were noisy, waking us up at 6am with their tv blaring. The lady on reception however was very apologetic and helpfull so found us another room, which althoug smaller,was much better. The breakfast on the first morning was ok but on the second morning my husband was served cold scrambled eggs which he had to send back. All in all it was a pleasant stay in a nice hotel in a good location with very pleasant staff, but all those stairs!
Jane
Se hospedó 3 noches en noviembre de 2023
Respuesta de Jack Ray - Reception Manager, el 19 nov. 2023
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and apologise for the 1st night you stayed being less than relaxing due to the leak in your bathroom, the bed and the noise from a neighbouring room. I'm glad my colleague on reception was able to find you a better room to help you get some well deserved rest and I'll be sure to pass on your feedback to the rest of the management team. Kind regards,
8/10 Bueno
Andrew
2 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Andrew
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jack Ray , el 5 nov. 2023
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Andrea
1 nov. 2023
Andrea
Se hospedó 1 noche en octubre de 2023
Respuesta de Jack Ray , el 5 nov. 2023
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards, Jack Ray - Reception Manager
10/10 Excelente
Debra
30 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved staying here at the Arden Hotel. Staff were so friendly, great location and super nice room!
Debra
Se hospedó 2 noches en octubre de 2023
Respuesta de Jack Ray , el 3 nov. 2023
Dear Debra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Lilly
Viaje en pareja
28 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such an amazing hotel. Was upgraded to the Maple room when we arrived which is so lovely. The Maple room has a view of the RSC and an amazing king sized bed!
Lilly
Se hospedó 1 noche en octubre de 2023
Respuesta de Jack Ray , el 3 nov. 2023
Dear Lily,Thank you for the great review of our hotel! We're thrilled to hear you enjoyed your complimentary upgrade to the Maple room and had such an amazing time at the Arden Hotel. We'll certainly look forward to having you stay with us again!Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Jason
26 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Live this place. Amazing staff, great location, lovely rooms.
Jason
Se hospedó 1 noche en octubre de 2023
Respuesta de Jack Ray , el 3 nov. 2023
Dear Jason,Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Rebecca
Viaje en pareja
22 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dry lovely stay
Rebecca
Se hospedó 1 noche en octubre de 2023
Respuesta de Jack Ray , el 3 nov. 2023
Dear Rebecca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
2/10 Terrible
Thales
15 oct. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thales
Se hospedó 1 noche en octubre de 2023
Respuesta de Jack Ray , el 3 nov. 2023
Dear Mr & Mrs Thales,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Wayne
14 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean and comfortable. I hope to stay again sometime!
Wayne
Se hospedó 1 noche en octubre de 2023
Respuesta de Jack Ray , el 3 nov. 2023
Dear Wayne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excelente
Cliente verificado
8 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient location and enjoyable stay
Excellent location, close to restaurants and directly across the Royal Shakespeare theater. The staff was friendly and helpful. Breakfast included continental items and an made to order plate. Both the food and service were good.
We enjoyed our stay. Thank you Arden!
Cliente verificado
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jack Ray , el 3 nov. 2023
Good Evening, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, found all our staff helpful and enjoyed your meals! We look forward to welcoming you back to the Arden!Kind Regards, Jack Ray - Reception Manager