Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 538 de 1001 opiniones" "
10 - Excelente
538
Puntuación de 8, es decir, Bueno. Basada en 335 de 1001 opiniones" "
8 - Bueno
335
Puntuación de 6, es decir, Aceptable. Basada en 78 de 1001 opiniones" "
6 - Aceptable
78
Puntuación de 4, es decir, Malo. Basada en 31 de 1001 opiniones" "
4 - Malo
31
Puntuación de 2, es decir, Terrible. Basada en 19 de 1001 opiniones" "
2 - Terrible
19
9.0/10
Limpieza
8.8/10
Servicio y personal
8.8/10
Servicios
8.6/10
Condiciones de la propiedad
8.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Jose David
8 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jose David
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office, el 13 nov. 2023
Dear DavidThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Warm Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
sergio g
Viaje familiar
1 sept. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy contento
Todo está muy limpio y muy bien ubicado
sergio g
Se hospedó 1 noche en agosto de 2020
Respuesta de Karina Foisy, Guest Services Manager, el 2 sept. 2020
Thank you for your feedback from your recent stay with us at Sun Peaks Grand Hotel. We are happy to hear you had an enjoyable stay with us. We hope to welcome you again should your travels bring you back to Sun Peaks!
8/10 Bueno
luis
8 ago. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena ubicación
Muy bien situado, en un entorno precioso y con múltiples actividades.
luis
8/10 Bueno
Lisa
Viaje en grupo
14 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room too warm, no option to change it.
F
Lisa
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
Jensina
11 may. 2024
Le gustó: Limpieza
Jensina
Se hospedó 2 noches en abril de 2024
10/10 Excelente
elaine
Viaje en pareja
10 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel with a great bar we loved our stay..parking is expensive at $33 a night
elaine
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Office, el 12 may. 2024
Dear ElaineThank you for sharing your wonderful feedback with us! We're thrilled to hear that you had such a fantastic experience during your stay at Sun Peaks Grand Hotel and Conference Centre. Your perfect scores and kind words regarding various aspects of your stay, from the accommodations to the dining experience, are truly appreciated.We're especially glad to hear that our team members, including the Mantles team, provided exemplary service. We'll be sure to pass along your recognition to them.Please be advised that we offer packages on our website that include parking for your next visit and we look forward to welcoming you back to Sun Peaks Grand soon.Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
NEIL A
Viaje en pareja
9 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very welcoming. Beautiful and comfortable room. Great amenities. We were there in the early spring and there were still lots of dining options and things to do.
NEIL A
Respuesta de Front Office, el 12 may. 2024
Dear NeilaThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments.We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
Manfred and Linda
9 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were the only ones in the hot tub and pool. Quite
Manfred and Linda
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Office, el 12 may. 2024
Dear Mr. Brandon,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future.Warm Regards,Sun Peaks Grand Hotel & Conference Centre
2/10 Terrible
Lloyd
Viaje en pareja
9 may. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
The staff at check in were incredibly rude. We were locked out from the parking garage, they hit us with parking fees that were not advertised and there is literally no one else on property and they tried to say they didn’t have a clean room available. Very disappointed. Won’t be returning.
Lloyd
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Office, el 9 may. 2024
Dear Mr. FischerUpon reading your review, it is obvious on this particular occasion we did not uphold the usual standard for which we are known, and wish to offer a sincere apology for the shortfalls you encountered during your stay with us. The parking rates are well posted within the amenities description on Expedia as well as on our own website and confirmation email you received. We provide heated, underground gated parking with direct access to the hotel and elevators to and from your guest room. We also offer Valet parking and EV charging at additional fees. Alternatively, you can park in a Sun Peaks Resort parking lot in the resort. There is still a parking fee, while less than the hotel parking, it is a surface gravel lot approximately 1.5km from the hotel. We offer packages on our website that include parking for your next visit Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. It would certainly not be my wish to offer justification or find excuses – only to offer once again a sincere apology. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
Kayley
Viaje familiar, Viaje familiar con niños
6 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay beautiful and perfect location!
Kayley
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office, el 9 may. 2024
Dear Kayley,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Warm Regards,Sun Peaks Grand & Conference Centre
10/10 Excelente
Birinder
28 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Birinder
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 29 abr. 2024
Dear BirinderDear ,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
6/10 Aceptable
Brenda
Viaje en pareja, Viaje familiar, Viaje familiar con niños
21 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
This property is older with beautiful wood detail. The outside pool is lovely.
Brenda
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 29 abr. 2024
Dear BrendaThank you for taking the time to share your comments from your stay with us. We truly appreciate your feedback and will share your comments with our team.Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. Hope you will give us another chance to impress you. We look forward to welcoming you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
Jason
19 abr. 2024
Jason
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 29 abr. 2024
Dear JasonDear Jason,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
Tess
15 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tess
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 18 abr. 2024
Dear Tess,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
Robert
15 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Robert
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 18 abr. 2024
Dear Robert,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Warm regards,Sun Peaks Grand & Conference Centre
10/10 Excelente
Mike
Viaje familiar
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location for all outdoor sports, great setting and facilities. Thoroughly enjoyed our stay at Sun Peaks Grand, nothing was too much problem for any staff members, friendly faces wherever we went. Definitely recommend Morrisseys bar for food and drinks.
Mike
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 18 abr. 2024
Dear MikeThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments.We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
Shelley
Viaje en pareja
13 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We missed skiing by one day, but the hotel was wonderfully quiet and very few people, hot tub was wonderful, staff very helpful
Shelley
Se hospedó 3 noches en abril de 2024
Respuesta de Front Office, el 18 abr. 2024
Dear Shelley,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments.We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
Rajeev
9 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very well maintained, elegant and inviting!!
Rajeev
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Rajeev,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
8/10 Bueno
Mick
Viaje en grupo
8 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Very inconvenientl and expensive parking
Mick
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear MickThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We will take into consideration your feedback regarding the parking fee. Also, on our website, we have special rates which include a parking fee.We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Warm Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
Lindsay
7 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lindsay
Se hospedó 4 noches en abril de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Lindsay,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you.We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
8/10 Bueno
Carol
Viaje familiar
7 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a pleasant weekend.
Carol
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear CarolThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We look forward to welcoming you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
2/10 Terrible
Melissa
Viaje familiar
7 abr. 2024
No le gustó: Servicio y personal
Not allowed to use facility pool due to other guests breaking rules - instead of just asking those creating disturbance to leave, they did not allow any guests to use the pool that had nothing to do with the situation- and this was the reason we booked this hotel , to have something fun to do one a me night stay
Melissa
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear MelissaUpon reading your review, it is obvious on this particular occasion we did not uphold the usual standard for which we are known and wish to offer a sincere apology for the shortfalls you encountered during your stay with us. The pool has been closed 2 hours earlier due to a maintenance issue. The issue is the quality of the water. Unfortunately, we had a lot of uncooperative guests who overcrowded hot tubs, spilled drinks in the water and on the pool deck, and drank in the pool area. Braking of rules results in chemical imbalance, which is a health hazard.This is certainly not the image we wish to portray and I would like to apologize for the level of service you received. Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. It would certainly not be my wish to offer justification or find excuses – only to offer once again a sincere apology. Best Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
Douglas
Viaje familiar
7 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent experience all around
Douglas
Se hospedó 4 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Douglas,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
10/10 Excelente
Gregory
6 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Activities!
Gregory
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Gregory,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
Mira
Viaje familiar con niños
4 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best part about this property is the pool!
Mira
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Mira,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
8/10 Bueno
Perry
4 abr. 2024
Le gustó: Limpieza y servicio y personal
Nice
Perry
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear PerryThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We will work hard to make sure we can score 5/5 next time.Hope you will give us another chance to impress you.We look forward to welcoming you back to Sun Peaks Grand in the future! Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
Diana
3 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Diana
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Diana,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
Ryan
Viaje familiar con niños
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice family stay over Easter long weekend. Perfect location for ski in / ski out, great rooms and hotel amenities including the indoor/outdoor pool and ski concierge.
Ryan
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Ryan,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
10/10 Excelente
Juan
Viaje en grupo, Viaje familiar
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is more easier to find restaurants and go to the ski resort . But it should be including the parking fee.
Juan
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear JuanThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We will take into consideration your feedback regarding the parking fee. Also, on our website, we have special rates which include a parking fee.We look forward to welcoming you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
8/10 Bueno
Zafar, Vancouver
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel in a great location.
Zafar
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Zafar,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
??
29 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
??
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Guest,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
8/10 Bueno
Margaret
Viaje familiar
28 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay at this place with the outdoor hot tub is a great plus. Good for family with kids.
Margaret
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Margaret,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. . We will work hard to make sure we can score 10/10 next time.Hope you will give us another chance to impress you.Warm Regards,Sun Peaks Grand Hotel & Conference Centre
6/10 Aceptable
Meryem
28 mar. 2024
Meryem
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 18 abr. 2024
Dear MeryemThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it help us in our efforts to offer each guest a unique resort experience. We noticed that some of the scores on your survey were low. This is certainly not the image we wish to portray and I would like to apologize for the level of service you received. We appreciate your time and hope that you will choose to stay with us again should your travels bring you back to Sun Peaks. Best Regards,Sun Peaks Grand Hotel & Conference Centre
8/10 Bueno
Yanshan
27 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Yanshan
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear YanshanThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We look forward to welcoming you back to Sun Peaks Grand in the future! Sun Peaks Grand Hotel & Conference Centre.
2/10 Terrible
Antonio
Viaje familiar
26 mar. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staffs were not friendly. I am not going to come back this hotel anymore
Antonio
Respuesta de Front Office, el 9 abr. 2024
Dear AntonioIt was a pleasure to have recently a conversation with you. We are happy to hear that our staff was welcoming, and friendly, and the only concern is the price.We strive to provide exceptional service to our guests and clearly, we have fallen short for you on this occasion. Please accept my apologies for these shortcomings. Your feedback will be used to better elevate our service levels.We certainly hope this experience has not placed us in your permanent disfavour and we have the opportunity to welcome you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
6/10 Aceptable
Kaveh
25 mar. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Pool and hot tub are very old and need a major renovation. Pool was very cold.
Rooms were ok. Ice room was also very run down and needs renovation. Elevators are slow and need to be updated.
Overall.... For the price, it's an old hotel and is due for renovation.
Kaveh
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear KavehUpon reading your review, it is obvious on this particular occasion we did not uphold the usual standard for which we are known and wish to offer a sincere apology for the shortfalls you encountered during your stay with us. We will take into consideration your feedback regarding the Hotel facilities and Ice room. I will pass this information on to our senior management team. We will work hard to make sure we can score 10/10 next time.We apologize for the inconvenience caused by the elevator being slow duration your stay. We understand the frustration this may have caused, and we apologize for any inconvenience. Please know that we take your feedback seriously, and we will work diligently to address and rectify these issues to ensure a more comfortable stay for you and our future guests.It would certainly not be my wish to offer justification or find excuses – only to offer once again a sincere apology. Hope you will give us another chance to impress you.Best Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Excelente
Boris
Viaje familiar
25 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great. Would stay there again
Boris
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Boris,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
6/10 Aceptable
Peter
25 mar. 2024
Peter
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 18 abr. 2024
Dear PeterThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it help us in our efforts to offer each guest a unique resort experience. We noticed that some of the scores on your survey were low. This is certainly not the image we wish to portray and I would like to apologize for the level of service you received. We appreciate your time and hope that you will choose to stay with us again should your travels bring you back to Sun Peaks. Best Regards,Sun Peaks Grand Hotel & Conference Centre
8/10 Bueno
Valerie
Viaje familiar
24 mar. 2024
Great for families
Valerie
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear ValerieThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We look forward to welcoming you back to Sun Peaks Grand in the future! Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
Marina
Viaje familiar
24 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best location in Sun Peaks, the pool facing the ski hill was a plus. Very family oriented, we felt welcome.
Marina
Se hospedó 4 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear MarinaThank you for taking the time to share your valuable feedback with us. We are ecstatic that you enjoyed your time with us here at Sun Peaks Grand. We have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.
10/10 Excelente
James
23 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sun peaks is one of the best places to be, friendly staff and nice facilities
James
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear James,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments.We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
8/10 Bueno
Shane
22 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Slowest elevators ever.
Shane
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear ShaneThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We apologize for the inconvenience caused by the elevators during your stay. We understand the frustration this may have caused, and we apologize for any inconvenience. Please know that we take your feedback seriously, and we will work diligently to address and rectify these issues to ensure a more comfortable stay for you and our future guests.We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
Marcia
20 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Marcia
Se hospedó 4 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Marcia,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
10/10 Excelente
Kathleen
Viaje en grupo
19 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's always a peaceful and wonderful stay at the Grand. The staff was so accommodating when we arrived early and allowed us to get settled into our sun peaks getaway. Highly recommend!
Kathleen
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Kathleen,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments.We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
10/10 Excelente
Carla
15 mar. 2024
Carla
Se hospedó 5 noches en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Carla,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Warm Regards,Sun Peaks Grand & Conference Centre
8/10 Bueno
Ron
15 mar. 2024
Le gustó: Limpieza y servicio y personal
Ron
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 18 mar. 2024
Dear RonThank you for taking the time to share your comments from your stay with us. We truly appreciate your positive feedback and will share your comments with our team.Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. We will work hard to make sure we can score 5/5 next time. We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Best Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
Joon
Viaje familiar
15 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fair
Joon
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 18 mar. 2024
Dear JoonThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We look forward to welcoming you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
Terry
14 mar. 2024
Terry
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 9 abr. 2024
Dear Terry,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
8/10 Bueno
Damien
Viaje en grupo
13 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a really nice time staying here, great location, great staff, and would have rated it excellent but 2 of the lifts were not functioning for a couple of days with one of them not functioning the whole time we were there.
Damien
Se hospedó 9 noches en marzo de 2024
Respuesta de Front Office, el 18 mar. 2024
Dear DamienThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We apologize for the inconvenience caused by the elevator being out of order for the duration of your stay. We understand the frustration this may have caused. Please know that we take your feedback seriously, and we will work diligently to address and rectify these issues to ensure a more comfortable stay for you and our future guests.We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments. Hope you will give us another chance to impress you.We look forward to welcoming you back to Sun Peaks Grand in the future! Warm regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Excelente
George
Viaje en pareja
12 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location with heated outdoor pool and large dry sauna. Would definitely stay again!
George
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office, el 18 mar. 2024
Dear George,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Warm Regards,Sun Peaks Grand & Conference Centre