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Opiniones de Atura Blacktown

4 out of 5
Atura Blacktown
32 Cricketers Arms Road, Prospect, NSW

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 539 de 936 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 297 de 936 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 56 de 936 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 30 de 936 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 936 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Shun

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good to sit outside beside the swimming pool.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

John

Viaje de negocios
Le gustó: Servicios
Retro look room lovely
Se hospedó 5 noches en abril de 2024

8/10 Bueno

Natarsha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staycay for my family when heading to Calmsley Hill farm, and checked out the Blacktown markets next door. The room setup worked well for our family, albeit a bit dark. It ticked all the boxes for what we were looking for, and we enjoyed the free pool table and pool area was nice to hang out in. It was a bit disappointing the restaurant wasn't open for dinner either night we stayed (which also impacted room service selection) as we'd planned a night in. Staff were generally very friendly and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de The team at Atura Blacktown, el 24 abr. 2024
Hi Natarsha,Thank you for taking the time to leave a review. We are delighted to hear that you and your family enjoyed your stay. Our restaurant is open every day for breakfast and dinner. We hope to see you again soon.

6/10 Aceptable

Rona

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Didn't like the leak in the ceiling.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management, Atura Blacktown, el 1 abr. 2024
Hi Rona,It appears that your booking was actually cancelled on our system and therefore you physically did not stay in our hotel. However, it is concerning to hear of a possible leak in one of our rooms, if you did stay under another name or booking, can you please advise, as we will need to follow up on our end if there is a leak in one of the rooms. Thank you

10/10 Excelente

Leilani Vailea

Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
Love this place especially the swimming pool 👌
Se hospedó 1 noche en marzo de 2024
Respuesta de The team at Atura Blacktown, el 1 abr. 2024
Hi Leilani,Thank you for your review. We are delighted to hear that you enjoyed Atura Blacktown and hope to welcome you back again soon.

6/10 Aceptable

Robert

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice decor and facilities. The check in was lack lustre with no enthusiasm. Breakfast was crowded and the waiting items being coffee, and toast were together causing congestion.
Se hospedó 1 noche en marzo de 2024
Respuesta de The team at Atura Blacktown, el 1 abr. 2024
Hi Robert,Thank you for taking the time to write a review. We are always looking for ways to improve and appreciate your feedback.

8/10 Bueno

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall, we enjoyed our stay. It was clean and the people were helpful. We haven’t been to NSW before so didn’t quite understand the traffic… wish there was public transport closer. We found it a bit odd that they did not service lunch, only breakfast and dinner.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 10 mar. 2024
Hi Diane,Thank you for your feedback, great to hear you liked your stay, we hope to have you back again!

10/10 Excelente

Carol

Great service
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 25 feb. 2024
Hi Carol,Many thanks for your positive review, we would be delighted to see you again!

6/10 Aceptable

Vince

Le gustó: Limpieza y condiciones de la propiedad
Nice enough place, clean and tidy. Just not worth the $499.00 price gouge for one night in Sydney. Price so high because of concerts on the same night as our visit.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 25 feb. 2024
Hi Vince,Thank you for your feedback, we are happy to hear you found our hotel nice place to stay! Our usual rates are not as high as last weekend but as you have mentioned, the concerts impacted the price.

4/10 Malo

Samuel

Viaje familiar
The room wasn’t particularly clean. The minibar wasn’t restocked and there was trash in the room when we checked in. Staff was friendly but it’s self check in and self check out. Would have expected more for the price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 25 feb. 2024
Hi Samuel,Thank you for taking your time to provide your feedback, we are certainly taking it into consideration. You are always welcome to chat to our friendly team about restocking the mini bar if needed. They are also here to assist with check in and check out, the self serve kiosks are optional.

2/10 Terrible

Ken

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unbelievably tiny room with uncomfortable mattresses
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 24 feb. 2024
Hi Ken,We are really sorry our rooms did not match the expectations. Nevertheless, thank you for talking your time to provide your feedback, we are certainly going to take it on board.

10/10 Excelente

Ben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de The team at Atura Blacktown, el 21 feb. 2024
Hi,Thank you for taking the time to leave us a review. We hope you enjoyed your stay!

10/10 Excelente

Mereoni

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will surely re visit
Se hospedó 3 noches en febrero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Mereoni,Thank you for taking the time to review your stay. We are happy to hear that you will re-visit.

6/10 Aceptable

Megan

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal y servicios
Very understaffed but the customer service was still good. Room - we booked as a family of four and were only given 3 pillows & 3 towels. The sofa bed (which we had our kids on) was very uncomfortable and caved in the middle making it impossible for the kids to sleep on a side each. Pool - The water had black fragments all through it. Thought it might be cleaned by morning but it was still the same the next day. Being under staffed we struggled to get pool towels both days. Food - Food was great, service was slow. The biggest issue was the sofa bed. Everything else was ok and would be better I’m Sure when they have more staff on.
Se hospedó 1 noche en febrero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Megan,Thank you for taking the time to review your stay. We value your feedback and appreciate you bringing this to our attention. Despite this, we hope you will stay with us again in future.

8/10 Bueno

Melina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Melina,Thank you for your 4 out of 5 review.

8/10 Bueno

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A great place!
Awesome place! Funky and a great location….. only Complaint was the sofa bed mattress should be more comfy for the kids!
Se hospedó 1 noche en febrero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Anthony,Thank you for taking the time to review your stay. We understand that not everyone will find the sofa bed comfortable, we have rollway beds as an alternative.

10/10 Excelente

Timothy

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great room, perfect location. Reception staff were excellent, food was great. Highly recommended, good chance I would stay there again.
Se hospedó 4 noches en enero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Timothy,Thank you for taking the time to leave us a review. We are happy to hear you found the reception staff excellent and would highly recommend the hotel. We do hope to welcome you back!

8/10 Bueno

Braden

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to get to
Se hospedó 1 noche en enero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Braden,Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Excelente

srinivas

Se hospedó 1 noche en enero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Srinivas,Thank you for leaving us with a 10/10 review. We hope to welcome you back again soon!

8/10 Bueno

Nick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The only issue was the app that needed to be installed wanted access to my photos and videos and access to nearby devices
Se hospedó 1 noche en enero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Nick,Thank you for taking the time to leave us with a review. It is concerning to hear that the app was requesting to have access to your photos and videos. We will investigate further as we were unaware of this. We thank you for bringing this to our attention.

10/10 Excelente

Nikky

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothi g to complain about, absolutely lovely stay!!!! Lovely staff and very clean and fresh!!
Se hospedó 1 noche en enero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Nikky,Thank you for leaving us a review. We are happy to hear that you had a lovely stay. We hope to welcome you back in the near future.

10/10 Excelente

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Jonathan,Thank you for leaving us a 5/5 review. We hope to see you again soon!

10/10 Excelente

Ahimanyu

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 24 feb. 2024
Hi Ahimanyu, Thank you for your feedback, we're delighted to hear you enjoyed your stay with us!

6/10 Aceptable

Trudy

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The pool, bar and restaurant area are great. Seems a bit like a resort which was nice. There was also a kid's room which was great. Unfortunately the restaurant service was very slow and not overly friendly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Trudy,Thank you for taking the time to leave us a review. We are glad to hear you enjoyed the pool, bar and restaurant and hope to see you again soon!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 3 noches en diciembre de 2023
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi,Thank you for taking the time to review your stay!

8/10 Bueno

Malika

Le gustó: Servicio y personal y condiciones de la propiedad
It was nice place and have a very nice staff. But I was not happy with cleaning.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi Malika,Thank you for taking the time to review the hotel. We are glad to hear you were happy with the hotel and staff. We apologise if the cleanliness was not up to our usual standard.

10/10 Excelente

Md Faisal Ibne, Melbourne

Le gustó: Servicio y personal
Kids friendly with multiple kids facilities; e.g., Kids play room, Games and 1.5 m pool
Se hospedó 2 noches en diciembre de 2023
Respuesta de The team at Atura Blacktown, el 14 feb. 2024
Hi,Thank you for taking the time to review the hotel. We hope to see you again soon!

10/10 Excelente

Asad

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de The team at Atura Blacktown, el 17 nov. 2023
Hi Michael,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

10/10 Excelente

Phil, Noosaville

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Stephen

Se hospedó 1 noche en noviembre de 2023
Respuesta de The team at Atura Blacktown, el 17 nov. 2023
Hi Stephen,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

10/10 Excelente

Alison

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great time
Great experience. Would have been good if more child friendly movies were on at the drive ins.
Se hospedó 7 noches en octubre de 2023
Respuesta de The team at Atura Blacktown, el 24 oct. 2023
Hi Alison,Thank you for taking the time to review your stay. We hope to welcome you back again in the near future.

10/10 Excelente

Kirsty

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great hotel
Se hospedó 2 noches en octubre de 2023
Respuesta de The team at Atura Blacktown, el 24 oct. 2023
Hi Kirsty,Thank you for taking the time to review your stay. We are happy to hear your comments in regards to the hotel being great. We hope to welcome you back again in the near future.

10/10 Excelente

Kristen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed on a Sunday night, so it was very quiet. Room was ready at 2pm, I realised I had forgotten to pack some pretty important hygiene items and they had a little store downstairs with a few essentials. Lifesaver. There's a cute historic pub next door that is worth a look. The bed was REALLY comfortable and tough to get out of in the morning. Check in and check out were the easiest I've ever experienced. I'd stay again but it's a pretty specific location. Be careful of the kangaroos at dusk and dawn.
Se hospedó 1 noche en octubre de 2023
Respuesta de The team at Atura Blacktown, el 24 oct. 2023
Hi Kristen,Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and found the bed comfortable. We hope to welcome you back again in the near future.

10/10 Excelente

Cory

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything about our stay was fantastic !! the venue awesome, facilities awesome, all the staff that i dealt with were fantastic !! beds comfy, amenities great. this is an A site and ill definitely be back
Se hospedó 3 noches en octubre de 2023
Respuesta de The team at Atura Blacktown, el 24 oct. 2023
Hi Cory,Thank you for your review. We are happy to hear you were satisfied with your stay and hotel. We hope to see you again soon.

6/10 Aceptable

Hatem

Viaje familiar
Le gustó: Servicio y personal y servicios
Sofa beds need better mattress
Se hospedó 1 noche en octubre de 2023
Respuesta de The team at Atura Blacktown, el 19 oct. 2023
Hi Hatem,Thank you for your review. We appreciate your feedback regarding the sofa bed. We hope to welcome you back again soon!

8/10 Bueno

Scott

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Self checkin ☹️
Great place to stay - the only negative, and a big one for me, was self check in/out. The staff are there to oversee self service, why not just do it in a personal manner? Back to my regular hotel.
Se hospedó 2 noches en octubre de 2023
Respuesta de The team at Atura Blacktown, el 19 oct. 2023
Hi Scott,Thank you for your review. We want to ensure we are still delivering good customer service while guests are using the kiosk, however we do appreciate your feedback. We are disappointed that you will not be back.

8/10 Bueno

Ahmed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very helpful and accommodating staff, good value for money.
Se hospedó 1 noche en octubre de 2023
Respuesta de The team at Atura Blacktown, el 19 oct. 2023
Hi Ahmed,Thank you for your review. We are happy to hear you found the staff accommodating and the hotel good value for money. We look forward to welcoming you back.

8/10 Bueno

Anna

Se hospedó 1 noche en octubre de 2023
Respuesta de The team at Atura Blacktown, el 19 oct. 2023
Hi Anna,Thank you for your review. We hope to welcome you back again soon!

10/10 Excelente

Steve

Se hospedó 1 noche en septiembre de 2023
Respuesta de The team at Atura Blacktown, el 19 oct. 2023
Hi Steve,Thank you for your review. We hope to see you again soon!

10/10 Excelente

Shane

Se hospedó 1 noche en septiembre de 2023
Respuesta de The team at Atura Blacktown, el 24 oct. 2023
Hi Shane,Thank you for taking the time to review your stay. We hope to welcome you back again soon.

8/10 Bueno

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Family staycation
Our overall experience was quite good. This is our 2nd time with Atura. Breakfast buffet was delicious. We love the outdoor pool, table tennis and pool. Our only issues were: the toilet seat doesn't fit the toilet bowl. Also our mini fridge was faulty/broken. Wish the pool can have heated water when the weather is cold. Other than that we did love our stay. Will definitely come back again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de The team at Atura Blacktown, el 19 oct. 2023
Hi Diane,Thank you for your review. Thank you for advising us of the toilet seat and mini bar fridge. We are happy you loved you stay and will be back again.

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and super convenient place to stay
Se hospedó 1 noche en septiembre de 2023
Respuesta de The team at Atura Blacktown, el 24 sept. 2023
Hi Sandra,Thank you for taking the time to review our hotel. We are delighted to hear you found the location great and convenient. We hope to welcome you back again soon!

6/10 Aceptable

Douglas

Se hospedó 3 noches en septiembre de 2023
Respuesta de The team at Atura Blacktown, el 19 oct. 2023
Hi Douglas,Thank you for taking the time to review your stay, we hope to see you again soon!

10/10 Excelente

Alexsandra, Prairiewood

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The venue is excellent. The room was convenient for my family with the mini kitchenette, microwave, toaster, kettle and mini fridge. Also loved the design of the room. Pool area fantastic. Staff are very friendly and lovely they chat to. Only negative was not enough pillows. It was a full house over the weekend, therefore they were short on pillows. Fantastic 3 night stay ⭐️
Se hospedó 3 noches en septiembre de 2023
Respuesta de The team at Atura Blacktown, el 23 sept. 2023
Hi Alexsandra,Thank you for taking the time to review our hotel. We are delighted you had a fantastic 3 night stay and hope to see you again soon!

10/10 Excelente

Jesse

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would definitely stay here again! Property was fantastic as were the staff.
Se hospedó 3 noches en agosto de 2023
Respuesta de The team at Atura Blacktown, el 9 sept. 2023
Hi Jesse,Thank you for choosing Atura Blacktown. We hope to welcome you back again soon!

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay. Friendly and helpful staff. Great food.
Se hospedó 2 noches en agosto de 2023
Respuesta de The team at Atura Blacktown, el 9 sept. 2023
Hi Mark,We are happy to hear you found the staff friendly and helpful. We hope to welcome you back again soon!

10/10 Excelente

Taema

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good service and easy to get in the places where we’re going
Se hospedó 2 noches en agosto de 2023
Respuesta de The team at Atura Blacktown, el 23 ago. 2023
Hi Taema,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

4/10 Malo

Rosemary

No le gustó: Servicio y personal y condiciones de la propiedad
The room was nice however what happened when we woke up and went to the car the next morning put a damper on our entire stay. My car window was broken into during the night whilst parked in the hotel parking lot. The hotel staff seemed un-phased by the incident (which clearly states that it is a regular occurrence). They continued with “there’s nothing we can do, you can call the police if you feel like filing a report”. There was a lack of empathy from hotel staff and a sense of lack safety and security throughout the stay.
Se hospedó 2 noches en julio de 2023
Respuesta de The team at Atura Blacktown, el 17 jul. 2023
Hi Rosemary,Thank you for taking the time to review your stay. It is unfortunate to see you have given us a 2 out of 5 rating, due to an incident that happened outside of the hotel. We believe our staff member has communicated, that a police report needs to be filled out for further action. We apologise if you felt there was lack of empathy and security, however we take no responsibility of what occurs in the parking lot. Despite this, we do hope you will return again in the future for a more pleasant stay.

10/10 Excelente

Justin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Always excellent
Se hospedó 1 noche en julio de 2023
Respuesta de The team at Atura Blacktown, el 17 jul. 2023
Hi Justin,Thank you for taking the time to review your stay. We hope to welcome you back again soon!