Dear Amy,Thank you for taking the time to share your experience. We are disappointed to hear that you did not have the stay you were looking for. We appreciate your valuable feedback regarding the dining options, and this will be shared with our culinary team for review.Kind regards,Charlie YoungGeneral Manager

Dear Malcolm,Thank you for sharing your experience. We are glad that you had an enjoyable stay, and we look forward to welcoming you back in the future.Kind regards,Charlie YoungGeneral Manager

Dear MichelleWe very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains.It is always a pleasure to receive positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for choosing to stay with us and we look forward to warmly welcoming you back to the resort and Blue Mountains again in the near future.Sincerely

Dear PeterWe very much appreciate you taking the time to complete our guest satisfaction survey regarding your recent stay with us at the Fairmont Resort, Blue Mountains MGallery by Sofitel. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our staff service. It is our absolute focus to ensure each one of our guests feels warmly welcomed from the moment of arrival and throughout their stay. Our onsite team here are focused on genuine and sincere service. Thank you for allowing me to share your compliments, our team appreciate knowing their efforts make such a positive impact on our guests experience.We look forward to warmly welcoming you back to the resort again soon.Best Regards

Dear Jane,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us, and the staff will be delighted to receive your positive comments. We understand your comments regarding the guest rooms, and there is major room refurbishment plans due to commence shortly. We are sure there will be significant improvements when this is completed.We hope we will have the opportunity to welcome you back to the resort in the future.Kind regards,Charlie YoungGeneral Manager

Dear Elizabeth,Thank you for taking the time to send through feedback on your recent stay. I am sorry that we did not meet your expectations. We will certainly take this feedback on board and thank you for taking the time to send this through.Kind Regards,Fairmont Resort Blue Mountains

We appreciate you leaving a positive review of your recent stay, and we hope to welcome you back to the resort in the future.Kind regards,Charlie YoungGeneral Manager

Dear Janna,Thanks so much for the great review, hope to see you again soon!Kind Regards,Fairmont Resort Blue Mountains

Dear Tony,Thanks so much for the brilliant review, hope to see you again soon!Kind Regards,Fairmont Resort Blue Mountains

Dear Ian, Thank you for taking the time to review Fairmont Resort Blue Mountains. It is a pleasure to have hosted your stay with us and to see that you found the kids activities we had to offer awesome. We cannot wait to welcome you back soon. Kind regards, Guest Relations Team

Dear Angela,Thank so much for the amazing review, so glad you enjoyed your time with us, and we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

Dear Hanh,Thank so much for the amazing review, and we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

Dear Jason,Thank so much for the great review, we will also pass on your feedback to the team at Leura Golf Club, as they are a separate entity to the resort, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

Dear Susan,Thank you for taking the time to send through feedback on your recent stay. I am sorry that we did not meet your expectations in terms of dining onsite. I will be following up on this with the team to ensure we maintain consistent standards for our guests.Thanks again for the feedback, hope to welcome you back again soon.Kind Regards,Fairmont Resort Blue Mountains

Dear Lorraine,Thank so much for the great review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

Dear Jaye,Thank you for taking the time to send through feedback on your recent stay. I am sorry that we did not meet your expectations in terms of the restaurant onsite. I will be following up on this with the team to ensure we maintain consistent standards for our guests. I will also pass your feedback onto the Leura Golf Club so they can also review.Thanks again for the feedback, hope to welcome you back again soon.Kind Regards,Fairmont Resort Blue Mountains

Dear Tugce,Thank so much for the great review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

Dear Homa,Thank you for taking the time to tell us about your experience at the resort I am so sorry that your experience did not meet your expectations; please allow me to express our humble apologies.I would like to thank you as well for your constructive feedback on possible improvements to the resort in terms of further investment. We do have a detailed plan on this that we are currently executing, and I will keep your feedback on file to ensure our efforts remain guest focused at the resort.With our ongoing improvement and refurbishment plan in mind, I hope we do have the opportunity to welcome you at a future date so we can give you a smoother and more enjoyable experience.Kind Regards,Fairmont Resort Blue Mountains

Dear Sherwin,We apologise that you seem to not have enjoyed your stay with us. If you have any specifics you can share so we can recover this for you, please do reach out directly.Kind Regards,Fairmont Resort Blue Mountains

Dear Sarah,Thank so much for the great review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

Dear Dong,Thank so much for the amazing review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains