Sala de estar en el lobby

Opiniones de Holiday Inn Express Hotel & Suites Tacoma Downtown, an IHG Hotel

2.5 out of 5

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 582 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 262 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 84 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 35 de 1001 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfecto
Se hospedó 1 noche en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 18 mar. 2024
Gracias,

8/10 Bueno

Ignacio

Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Service Supervisor, el 20 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

10/10 Excelente

CATALINA

Viaje familiar
Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Service Supervisor, el 28 ago. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TacomaDowntown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand to improve the guest experience. We hope that you will give usthe opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Ronald, Baton Rouge

Se hospedó 1 noche en abril de 2023
Respuesta de Guest Service Supervisor, el 24 may. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about yourexperience at Holiday Inn Express TACOMA DOWNTOWN.I would like to start by apologizing to you for not meeting your expectations. We strive to make eachstay as pleasant and comfortable as possible, and we will use your comments to coach our team in orderto provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay wasan exception.

10/10 Excelente

Norlan

Se hospedó 1 noche en marzo de 2023
Respuesta de Guest Service Representative, el 26 mar. 2023
Thank you for choosing Holiday Inn Express at Tacoma Downtown.

4/10 Malo

Manuel

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
El hotel estaba full ya que se estaba presentado una competencia de gimnasia cerca de las instalaciones, los ascensores uno estaba dañado y era un caos tomar uno para poder bajar o subir, el desayuno era hasta las 10 los fines de semana y a las 9 :30 ya no había nada de comer y no hacían reposición lo mismo me pasó el lunes bajamos a comer y no había sino leche y cereal. Muy mala la atención en él área
Se hospedó 2 noches en febrero de 2023
Respuesta de Guest Service Representative, el 21 feb. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA DOWNTOWN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Jorge

Se hospedó 2 noches en febrero de 2022
Respuesta de Guest Service Representative, el 1 mar. 2022
Dear Jorge, on behalf of our hotel Holiday Inn Express at Downtown Tacoma, we would like to thank you for choosing us to stay here on your holiday trip. We really hope that we were able to fulfill all your requests and requirements made prior and during your stay and that you enjoyed your stay here. Again, thank you for choosing Holiday Inn Express.

8/10 Bueno

Zaely Rosalina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Yandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2020
Respuesta de Dulce Alonso , el 6 oct. 2020
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en febrero de 2020

2/10 Terrible

Tonino

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Under construction which began before 8am. Staff unapologetic when i called about the noise. I was told i was lucky that it didnt begin earlier. I also recieved no prior notiification about the construction at check in either.
Se hospedó 1 noche en abril de 2024
Respuesta de Jose Maldonado, el 30 abr. 2024
Thank you for sharing feedback about your experience. I was the one who was at the desk when you were cursing and being extremely disrespectful. I am thankful you apologized after realizing the error of your ways.We do have notices about the renovation posted on Expedia, at the front desk, and throughout the hotel. Expedia also sent you a message reminding you about the renovation we are undergoing after you booked.

2/10 Terrible

Kelly

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
It was not made clear that this property was undergoing major renovations until AFTER I paid for a non refundable room. The hotel was filthy and the room had damaged doors, dirty carpeting and threadbare sheets. Booking through Expedia made it impossible to fix the reservation issue. I will always book directly with any hotels in the future. I am disappointed in Expedia and IHG.
Se hospedó 1 noche en abril de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 21 abr. 2024
Hello Kelly I'm very sorry you are unhappy with your stay. We do have the construction and closures listed on the information page. Unfortunately where Expedia lists is a bit farther down the page.

10/10 Excelente

Amanda

Se hospedó 1 noche en abril de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 10 abr. 2024
Thank you for your wonderful review.

10/10 Excelente

Lewis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
GREAT HOTEL! There were signs saying please pardon our renovations and excuse the renovation noise. We were not inconvenienced by either! Super friendly front desk staff. The building/rooms were super clean and updated. The Breakfast buffet was very good! The next time I am in Tacoma I will book the Holiday Inn Express again!
Se hospedó 1 noche en abril de 2024
Respuesta de Lucia Lemus, el 8 abr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Bueno

Martin L. Brown

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice hotel, but they were doing remodeling of the 4th and 5th floors. Noisy during the day.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 10 abr. 2024
Thank you for your review, Unfortunately we do have remodeling currently but it will be work the noise soon.

10/10 Excelente

Claudia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Recommendations do not paid parking within the hotel is $50. 00 per day stead park out side is free and plenty of parking. The hotel is going true remodeling so is a lot of construction 🚧 noise. Other then that is clean and nice.
Se hospedó 5 noches en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 5 abr. 2024
Hello Claudia, We are happy to hear you enjoyed your stay. Though there must have been a misunderstanding with the parking fee. It's 15 plus tax so approx. 17 after taxes.

10/10 Excelente

Alan, Harrison

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking garage too low in height.
Se hospedó 1 noche en abril de 2024
Respuesta de Lucia Lemus, el 4 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

C.

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good customer service!
Se hospedó 1 noche en marzo de 2024
Respuesta de Lucia Lemus, el 1 abr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Bart

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The area has lots to do
Se hospedó 5 noches en marzo de 2024
Respuesta de Lucia Lemus, el 1 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

C.

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good - no complaints
Se hospedó 4 noches en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 31 mar. 2024
Thank you for the nice comment.

6/10 Aceptable

Vivienne

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Lucia Lemus, el 29 mar. 2024
Thanks for staying with us. We appreciate your feedback! we hope we see you again..

8/10 Bueno

Shelley Glee

Se hospedó 4 noches en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 19 abr. 2024
Thank you for the nice review.

4/10 Malo

Lilik

No le gustó: Condiciones de la propiedad
Not satisfaction
Se hospedó 4 noches en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 31 mar. 2024
We are very sorry to hear your stay did not meet your expectations.

8/10 Bueno

Roselia

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was downtown Tacoma
Se hospedó 1 noche en marzo de 2024
Respuesta de Lucia Lemus, el 26 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Terri

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location for conventions; easy on/off freeway access. Staff was friendly and helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 23 mar. 2024
We are overjoyed to hear you had a lovely time staying with us, and that you found our location convenient for your stay.

8/10 Bueno

Lisa, Attleboro

Se hospedó 3 noches en marzo de 2024
Respuesta de Lucia Lemus, el 8 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

LISA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was such a nice stay. Bed was comfy. Staff was very friendly. Parking was secure so I had no worries about my vehicle.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 18 mar. 2024
We are over joyed to hear you had a great stay with us, and that parking left you feeling secure and confident.

10/10 Excelente

Kevin, Tumwater

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ideal for Tacoma dome and downtown Tacoma.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 18 mar. 2024
Thank you for the lovely review.

8/10 Bueno

Dora, Denver

Just checked in with great gals. Made my day!
Se hospedó 1 noche en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 18 mar. 2024
We are ecstatic to hear you enjoyed your check in and our staff. Thank you for the wonderful comments I'll pass them along to the ladies.

6/10 Aceptable

David

No le gustó: Servicio y personal y servicios
Didn’t offer a late checkout and construction started inside the building at 7am. I should expect to be warned of specific conditions. Poor communication on their part.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 9 mar. 2024
Hello, I'm very sorry we did not have late check outs available for your stay, unfortunately there are a limited quantity daily. I'm looking into why our Renovation notice is no longer active for Expedia, Thank you for bringing it to our attention. I apologize construction noise was a problem they should not start that early and I will address it with our crew. We hope you will give us another change to meet and exceed your expectations after our construction has completed.

8/10 Bueno

Megan

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
I would have rated it higher, but they were under construction in areas.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 8 mar. 2024
Thank you for your review.

8/10 Bueno

Stefannie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice, but no hot tub
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucia Lemus, el 4 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Calvin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice Motel. Easy checkin, clean and good value. Parking and brkfast included. Convenient location to Tacoma downtown and local EQC casino
Se hospedó 1 noche en febrero de 2024
Respuesta de Nichole Thurston - Guest Services Manager, el 2 mar. 2024
Thank you for the wonderful review! We are overjoyed to hear you had a great stay and an easy check in.

10/10 Excelente

john

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to walk to areas to det a drink or something to eat
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucia Lemus, el 26 feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

6/10 Aceptable

Nancy

Le gustó: Limpieza y condiciones de la propiedad
Property was clean and quiet did the job. It’s under construction so there is some inconveniences but nothing to horrible. The night clerk seemed to be on the phone and was annoyed that I interrupted her to ask about a place to eat. The hair dryer in the room sounded d like a rock crusher when started, got hot and smelled bad and did nothing but smell bad and was very loud. It should be replaced it’s actually a fire hazard
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucia Lemus, el 26 feb. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Aceptable

Hector Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Lucia Lemus, el 26 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Gary

Se hospedó 1 noche en febrero de 2024
Respuesta de Lucia Lemus, el 20 mar. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Gabriel

Le gustó: Servicio y personal
Dont trust Expedia with certain amenities. We specifically chose this Hotel because of a pool and continental breakfast. They no longer have a pool. Really put a drag on our plans with our kids. Ive learned I need to call and verify moving forward. Hotel and staff were great otherwise.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucia Lemus, el 20 feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very enjoyable stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucia Lemus, el 20 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Cassy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy walk to the convention center! Great breakfast. Pool was closed and garage elevator was dirty
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucia Lemus, el 20 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Ronald

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
10/10 amazing great staff. Jackie and the night front desk staff were top notch with customer service! I am new to the area and had lots of questions and they were very helpful. The room itself was very clean, bed comfortable, and the room was spacious with nice furniture.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucia Lemus, el 11 feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Bueno

Hope

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice area in Tacoma to walk around especially for seeing the glass bridge and museum, as well as UW.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucia Lemus, el 20 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Justine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Lucia Lemus, el 8 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

JIMMY

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay if you’re attending an event at the tocoma dome
Se hospedó 3 noches en febrero de 2024
Respuesta de Lucia Lemus, el 7 feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Bueno

Samantha

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en febrero de 2024
Respuesta de Lucia Lemus, el 7 feb. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Auzha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Lucia Lemus, el 7 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Cathal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Lucia Lemus, el 29 ene. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Cassie

Se hospedó 1 noche en enero de 2024
Respuesta de Lucia Lemus, el 20 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Ezra

Se hospedó 1 noche en enero de 2024
Respuesta de Lucia Lemus, el 20 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Kathleen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very conveniently located near Museums and nice restaurants.
Se hospedó 3 noches en enero de 2024
Respuesta de Lucia Lemus, el 29 ene. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.