6/10 Aceptable
Helena
Viaje familiar
5 jun. 2024
Le gustó: Servicio y personal
Most of the staff were welcoming and helpful. When issues were raised sought to correct immediately.
The grounds were well kept but mostly woodland, not really suitable for older residents to walk around. There are steps leading to reception.
The room and bed were comfortable enough, warm and rooms pretty quiet.
Sadly the woodwork, curtains, decorative pillow and headboard were either dirty or stained. The silicone around the bath was unsightly and needed renewing.
We expected our cups and refreshments to be changed/topped up daily but no maid visited the room, so we ran out of milk and teabags and had to drink from stained cups.
The breakfast was nicely cooked. There were also fresh croissants and small pastries, small packets of cereal, yogurts and fruit. Toast you had to do yourself. Tea or coffee were brought to you.
Our experience of the bar menu did not live up to our expectations but the staff were happy to compensate for this.
All in all a pleasant stay but a little more attention to detail would improve the experience.
Lastly, the lady on reception was lovely, helpful and kind, which made all the difference.
Helena
Se hospedó 2 noches en junio de 2024