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Opiniones de Red Roof Inn Tallahassee - University

2 out of 5
Red Roof Inn Tallahassee - University
2930 Hospitality St, I-10 At Us 27, Exit #199, Tallahassee, FL

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 248 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 229 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 199 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 151 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 177 de 1004 opiniones" "

6.6/10

Limpieza

7.6/10

Servicio y personal

6.0/10

Servicios

6.4/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yansiel

Se hospedó 1 noche en septiembre de 2023
Respuesta de Chevanese RediResponse Specialist, el 18 oct. 2023
Hello Yansiel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tallahassee - University and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Bueno

Lilian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estadia en Red Roof confortable.
En general todo estaba bien, limpio y prolijo. Las camas comodas, las almohadas un poco finitas pero bien, falto un juego de toallas ya que éramos tres, pero se solucionó. Tenia microondas, un refrigerador con freezer. En general muy confortable. No tiene desayuno. Cobran $50 de depósito que lo devuelen cuando se sale del hotel.
Se hospedó 1 noche en marzo de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 26 mar. 2023
Hello Lilian,I appreciate your 8/10 scoring following your recent stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. It was a reward reading everything was clean and neat, you enjoyed the comfortability of our beds and you had all the amenities needed. Our apologies for the lack of breakfast. However there are restaurants in close proximity to the property. Comments like yours are an encouragement to us as we strive to continuously provide good services to all our guests.Thank you again for your review and we hope to house you again soon.Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Luz

Se hospedó 3 noches en marzo de 2023
Respuesta de Abigail RediResponse, el 16 mar. 2023
Hello Luz,Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn Tallahassee- University. We're very sorry you were unhappy with your experience that prompted a 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!SincerelyAbigailRediResponse

2/10 Terrible

Luz

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Red roof muy malo
El servicio pésimo dice en su página que servicio de aseo diario a la habitación y no es así, la manager muy grosera no se hospeden allí
Se hospedó 1 noche en marzo de 2023
Respuesta de Xao RediResponse Specialist, el 11 mar. 2023
Gracias por tomarse el tiempo para dejar su evaluación, Luz. El equipo y yo en el Red Roof Inn Tallahassee-University nos decepcionó ver su puntuación de 2/10. Usted indicó que el servicio fue pésimo y que su encuentro con nuestro personal fue menos que ideal, lo que afectó su experiencia. Por favor, acepte nuestras más sinceras disculpas por las molestias ocasionadas. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción.Gracias nuevamente por compartir su evaluación y le deseo todo lo mejor en sus futuros viajes.Muy atentamente,Xao RediResponse Specialist

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
En la habitacion habia cucarachas.
Se hospedó 1 noche en febrero de 2023
Respuesta de Samantha RediResponse Specialist, el 15 feb. 2023
Querido José,Le agradezco que comparta sus comentarios después de su estadía en el Red Roof Inn Tallahassee-University. El personal y yo estábamos encantados cuando vimos su puntaje de 10/10 después de su estadía. Sin embargo, indicó que las plagas que describió haber visto en su habitación obstaculizaron su experiencia. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad en busca de plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe ser y en un esfuerzo por abordar sus inquietudes. Gracias a sus comentarios, podemos seguir trabajando en mejorar la calidad de nuestros servicios para brindar a nuestros huéspedes una experiencia excepcional.En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en el futuro.Atentamente,samanthaEspecialista en RediResponse

8/10 Bueno

Ricardo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023
Respuesta de Dannielle Rediresponse Specialist, el 11 ene. 2023
Hello Ricardo,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

10/10 Excelente

Osmin

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exelente servicio
Respuesta de Sharma RediResponse Specialist, el 5 ene. 2023
Estimado Osmin,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN TALLAHASSEE - UNIVERSITY, lo que provocó su puntaje de 5/5. Agradecemos sinceramente sus comentarios y nos alegra saber que tuvo una gran experiencia con nosotros, especialmente con respecto a nuestro excelente servicio. Nos esforzamos por brindar a los huéspedes todas las comodidades del hogar, por lo que nos complace haberlo logrado con su visita.Gracias de nuevo por sus amables palabras. El personal y yo nos encantaría brindarle otra estadía cómoda en el futuro. ¡Feliz año nuevo!Sincerely,SharmaRediResponse Specialist

10/10 Excelente

Luz

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Servicio de excelencia
Las recepcionistas geniales y demás servicio. es Un Lugar muy agradable. Legue antes de tiempo y me buscaron un acomodo y precio razonable. Gracias por su hospitalidad , fue excelente. Eso lo hace un lugar especial y valioso.
Se hospedó 2 noches en septiembre de 2022

6/10 Aceptable

Arturo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Habitación con excesivo olor a cannabis, y gancho de seguridad de puerta quebrado, sin toallas de baño, afortunadamente la señorita de resección muy amable y nos cambió de habitación y todo se resolvio
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Iván

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable
Muy bueno!
Se hospedó 1 noche en noviembre de 2021
Respuesta de GM, el 28 nov. 2021
Thank you for the wonderful feedback and we hope you come and visit our property again in the near future.

10/10 Excelente

Yanelis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Rafael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy limpio el lugar
Se hospedó 1 noche en mayo de 2021
Respuesta de GM, el 5 jun. 2021
Thank you for the wonderful feedback it motivates us to continue to work hard for all our guest and continue to improve and hope to earn a perfect score from you the next time you are in town.

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Sucia la habitación
Se hospedó 1 noche en mayo de 2021
Respuesta de GM, el 5 jun. 2021
Thank you for your feedback, we have work to do earn your trust back and we will make all the efforts necessary. We hope to see you again the near future.

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal y servicios
Te exigen un depósito de 100$ que no está establecido al hacer la reservado y si lo haces con débito te lo devuelven en 2 días hábiles
Se hospedó 1 noche en abril de 2021
Respuesta de GM, el 1 may. 2021
Thank you for the feedback.

10/10 Excelente

Oswaldo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de Niecey, el 6 mar. 2021
10 That's Great.. Thank you for being the best part of Red Roof Inn.. Hope to see you soon

10/10 Excelente

Cliente verificado

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Aman los perros No m gusto q esta un poco descuidado
Se hospedó 1 noche en enero de 2021
Respuesta de NIECEY, el 22 ene. 2021
YES WE ARE PET FRIENDLY

10/10 Excelente

Yandi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel esta super limpio y una exelente atencion en general
Se hospedó 1 noche en agosto de 2020

2/10 Terrible

Cosme

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mala opcion
El Hotel esta muy viejo, sucio y en mal estado, ibamos en un viaje a Disney dos familias y por error reservamos ahi, francamente no nos quedamos en hotel esa noche, tuvimos que reservar en otro hotel y perdimos esa noche reservada.
Se hospedó 1 noche en marzo de 2020
Respuesta de Chaquita , el 19 mar. 2020
Thank you for taking the time out to complete our guest satisfaction survey. I would like to apologize for any issues you encountered during your stay. I can assure you corrective measures will be taken to ensure this issue does not occur in the near future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de Chaquita , el 26 feb. 2020
Thank you

6/10 Aceptable

José, Guadalajara Jalisco mexico

Pues la habitación bonita pero encontré una cucaracha
Se hospedó 1 noche en diciembre de 2019
Respuesta de Chaquita , el 26 feb. 2020
Thank you for taking the time out to complete our guest satisfaction survey. I would like to apologize for any issues that was encountered and also assure you that these issues will be addressed and corrective measures will be taken to ensure this issue does not occur in the future.

4/10 Malo

Cliente verificado

Viaje en grupo, Viaje familiar
No le gustó: Limpieza y servicio y personal
Me cobraron doble vez las habitaciones y no me resolvieron nada
Se hospedó 1 noche en noviembre de 2019
Respuesta de Chaquita , el 29 dic. 2019
Thank you for taking the time out to complete our guest satisfaction survey. I can assure you corrective measures will be taken to ensure this issue does not occur in the future

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en noviembre de 2019
Respuesta de Dave, el 27 nov. 2019
Thank you

10/10 Excelente

Ivan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelent
Se hospedó 1 noche en julio de 2019
Respuesta de Divyesh, el 8 ago. 2019
Thank you for taking the time out to complete our guest survey. I appreciate your comment regarding your recent stay at the Red Roof Inn Tallahassee University. I will make sure to share your comment with the rest of the team.. Feedback from our guest is always welcome as we strive to continuously improve the quality of our services... thank you again for sharing your experience. We look forward to seeing you I for future travels...

6/10 Aceptable

Hector

Le gustó: Servicio y personal
No le gustó: Limpieza
Buena ubicación, mi calificación baja es por la limpieza deben mejorar mucho
Se hospedó 1 noche en julio de 2019
Respuesta de Divyesh, el 11 jul. 2019
Thank you for you feedback we will take into account your comments and pay more attention on the details so that we can earn you business again in the future.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Cuarto sucio, las facilidades muy deterioradas, el personal fue de primera, olor a cigarrillos.
Se hospedó 1 noche en abril de 2019
Respuesta de alvin, el 23 abr. 2019
thank you for your feedback we do apologize for any concerns that you may have had at our location

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
In my room, I found scratches. They dont recognize my reservation. They dont help me to solve the problem
Se hospedó 1 noche en noviembre de 2018
Respuesta de alvin, el 29 nov. 2018
Scratches? Thank you for writing a review and we apologize for any concerns you shared

2/10 Terrible

Georisca

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
It's a motel! I had a terrible stay here. I stayed here because my home lost power due to a tornado. The sheets were dingy with cigarette burns in them. Around 1am someone walked into my room where me and my kids were laying... I was petrified. Other hotels were sold out, so we was stuck in this place.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Mary, Ridgecrest

TV didn’t work, small toilet, not very clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sashauna RediResponse Specialist, el 18 may. 2024
Dear Mary,Thank you for taking the time to tell us about your stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of cleanliness, the size of the toilet not to your liking and the TV not working is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.However, I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excelente

Ann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Linton RediResponse Specialist, el 13 may. 2024
Hello Ann, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Lissette

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Sashauna RediResponse Specialist, el 8 may. 2024
Hello Lissette,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Laurie

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Se hospedó 2 noches en mayo de 2024
Respuesta de Linton RediResponse Specialist, el 7 may. 2024
Hello Laurie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Michael, WESTON

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Three rooms explored all had dirty sheets.
Se hospedó 1 noche en mayo de 2024
Respuesta de Linton RediResponse Specialist, el 7 may. 2024
Hello Michael,Thank you for telling us about your recent visit at RED ROOF INN TALLAHASSEE - UNIVERSITY. It was saddening to read that the uncleanliness of the sheets in the rooms you explored hindered your stay. Please know your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.It would be our pleasure to have you stay with us again in the future, so we can show you our positive strides taken to enhance your experience with us.Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Malo

Annette

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When i arrived, it appeared that was one woman who was actually efficient in assisting customers. It tookover 30 minutes to get signed in and get my keycards. The room had a musty/ mildew smell. The sheets were stained, tub was dirty.
Se hospedó 1 noche en mayo de 2024
Respuesta de Linton RediResponse Specialist, el 6 may. 2024
Hello Annette,Thank you for telling us about your recent visit at RED ROOF INN TALLAHASSEE - UNIVERSITY. I was disappointed to read that your check-in experience was not ideal, that the uncleanliness of your room and the foul odor hindered your ability to enjoy your stay. Please know your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

10/10 Excelente

Phillip

Viaje de negocios
Le gustó: Limpieza y servicios
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Sashauna RediResponse Specialist, el 1 may. 2024
Dear Phillip,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Nancy

Se hospedó 2 noches en abril de 2024
Respuesta de Linton RediResponse Specialist, el 15 may. 2024
Hello Nancy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 Bueno

robert

Ok of a property but could improve if at least they would provide rooms with coffee makers and breakfast area . Replacing the gel soap dispensers with sope bars would be a good idea as those dispensers hardly put out enough sope in one stroke to even wash your face, several pumps are necessary in able to have sufficient for body wash.
Se hospedó 1 noche en abril de 2024
Respuesta de Sashauna RediResponse Specialist, el 22 abr. 2024
Dear Robert,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. I'm so glad we earned your 4/5 score. However, your feedback is important to Red Roof and we’ll take your comments about the replacement of the gel soaps and the upgrade of the rooms into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Mudassar, Sialkot

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed mattress was broken, pillows were broken and smelly, no amenities at all in bath, towels were worn out and need to be replaced.
Se hospedó 1 noche en abril de 2024
Respuesta de Linton Rediresponse Specialist, el 22 abr. 2024
Dear Mudassar,Thank you for telling us about your recent visit at RED ROOF INN TALLAHASSEE - UNIVERSITY. It's disappointing to read that the issue with the mattress, the pillows and lack of amenities in the bath hindered your experience. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Aceptable

joseph

Viaje en pareja
No le gustó: Servicios
The shower knob was very difficult to turn and I was afraid it was going to break. The paint on the ceiling was peeling off and the bed and pillows were hard as a rock. Room was clean and perfect for a quick rest on a long road trip.
Se hospedó 1 noche en abril de 2024
Respuesta de Sashauna RediResponse Specialist, el 12 abr. 2024
Dear Joseph,Thank you for taking the time to tell us about your stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. I was thrilled to see you were pleased with the cleanliness of the room and it was perfect for your rest stop. We appreciate your 3/5 score. However, it's truly disheartening to see you highlight that you had difficulty turning the shower knob, the peeling paint and the discomfort you encountered from the bed which hindered your stay. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Aceptable

Anthony, Miami Gardens

Se hospedó 1 noche en abril de 2024
Respuesta de Olivia RediResponse Specialist , el 8 abr. 2024
Hello Anthony, The staff at the Red Roof Inn Tallahassee - University and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Karlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything
Se hospedó 1 noche en abril de 2024
Respuesta de Sashauna RediResponse Specialist, el 6 abr. 2024
Dear Karlos,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Malo

Felipe

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty!!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 27 mar. 2024
Dear Felipe,Thank you for your review of our Red Roof Inn Tallahassee - University. We are saddened to see that your stay was less than satisfactory as issues you described with the uncleanliness of your room is unacceptable. Should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will use your feedback to ensure that no guest has this experience in the future.It is always our goal to give you a 5-star experience and I apologize for failing to do so. We wish you the best in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Malo

Felipe

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty!!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 27 mar. 2024
Dear Felipe,Thank you for your review of our Red Roof Inn Tallahassee - University. We are saddened to see that your stay was less than satisfactory as issues you described with the uncleanliness of your room is unacceptable. Should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will use your feedback to ensure that no guest has this experience in the future.It is always our goal to give you a 5-star experience and I apologize for failing to do so. We wish you the best in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Malo

CARLOS

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Linton RediResponse Specialist , el 1 mar. 2024
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

8/10 Bueno

L Blake

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night stay in Tallahassee
The air conditioning unit turned off all by itself in the middle of the night, and although it was fairly comfortable outside, we like to sleep in a cool room, and we both woke up sweating, and had to throw the covers off. Otherwise, it was good, except that the hot water didn’t get hot enough. We could still take a shower, but it was not the normal adjustable high heat.
Se hospedó 1 noche en febrero de 2024
Respuesta de Oshane RediResponse Specialist, el 18 feb. 2024
Dear Blake, Thank you for taking the time to tell us about your experience at the RED ROOF INN TALLAHASSEE - UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you highlighted with the air condition. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 Terrible

Tanika

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Roaches all in the room and cover seem dirty and you can see under the door to the outside
Se hospedó 1 noche en febrero de 2024
Respuesta de Linton Rediresponse Specialist, el 15 feb. 2024
Dear Tanika,Thank you for telling us about your recent experience at RED ROOF INN TALLAHASSEE - UNIVERSITY. I was saddened to read that the uncleanliness concerns mentioned and the insects you reported hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Red Roof Management

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en enero de 2024
Respuesta de Linton RediResponse Specialist , el 4 feb. 2024
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

4/10 Malo

Theron

Se hospedó 2 noches en enero de 2024
Respuesta de Sashauna RediResponse Specialist, el 21 mar. 2024
Hello Theron,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY and I appreciate your 2/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mediocre
I got put next to some loud people who were banging and loud all night. I tried to call the office 3 times to see if I could get a room change, no response. On top of all of that, the sheets/covers were dirty and the ceiling was peeling and looked like it was about to fall in. Also, it was under 30 degrees and the heater in my room didn’t work I also couldn’t get in contact with them to get me room switched.
Ceiling peeling
AC UNIT THAT DOESN’T WORK
Se hospedó 1 noche en enero de 2024
Respuesta de Sashauna RediResponse Specialist, el 18 ene. 2024
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Tallahassee - University. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. However, the situation you described regarding the noise disturbance you encountered, the dirty sheets and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Linton RediResponse Specialist , el 10 ene. 2024
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

10/10 Excelente

Michela

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024