Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 149 de 1000 opiniones" "
10 - Excelente
149
Puntuación de 8, es decir, Bueno. Basada en 375 de 1000 opiniones" "
8 - Bueno
375
Puntuación de 6, es decir, Aceptable. Basada en 265 de 1000 opiniones" "
6 - Aceptable
265
Puntuación de 4, es decir, Malo. Basada en 127 de 1000 opiniones" "
4 - Malo
127
Puntuación de 2, es decir, Terrible. Basada en 84 de 1000 opiniones" "
2 - Terrible
84
6.8/10
Limpieza
7.4/10
Servicio y personal
6.4/10
Servicios
6.2/10
Condiciones de la propiedad
8.0/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Andy
9 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice visit!
Andy
Se hospedó 2 noches en marzo de 2024
Respuesta de Mary Rose, el 15 may. 2024
Dear Andy,Thank you for sharing your feedback. We are happy to know we were able to provide you an enjoyable experience during your stay. We can't wait to have you back!
10/10 Excelente
Leo
6 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well appointed room and great service!
Leo
Se hospedó 1 noche en abril de 2024
Respuesta de Mary Rose, el 9 may. 2024
Dear Leo,Thank you for the fantastic rating and wonderful feedback. We can't wait to have you back.Have a lovely day!
8/10 Bueno
TAKAHIRO
Viaje familiar
2 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dear Takahiro,Thank you for taking time to share your valuable feedback. We take seriously the concerns your have brought to our attention. Rest assured that these were shared with the appropriate hotel team to ensure these are properly addressed and corrected moving forward.We deeply apologize for the inconvenience you have experienced during your stay due to these issues.We hope to have the chance to better serve you in the future.Yours,
10/10 Excelente
Leo
26 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great front desk customer service! And nice rooms!
Leo
Se hospedó 1 noche en abril de 2024
Respuesta de Mary Rose, el 9 may. 2024
Dear Leo,We appreciate your positive feedback and great rating for our service and rooms. We look forward to hosting your future stays.Have a fantastic day!
4/10 Malo
Julie, Saipan
Viaje familiar
15 abr. 2024
Le gustó: Limpieza y servicio y personal
For a newly renovated hotel, I was disappointed in my stay. The walls were very thin. I could hear the people next to me talking, including when the man sneezed. Very thin walls.
They replaced the darkening shades with sheer blinds. It's a hot, tropical island. Darkening shades make more sense and were much more efficient.
The pool was also nice!
There were no chairs for the balcony. There was also no privacy divider between you and your neighbor on the balcony.
On a positive note, the bathroom has been nicely remodeled! They finally changed the door to a solid door so you have privacy to do your business.
Julie
Se hospedó 4 noches en abril de 2024
Respuesta de Mary Rose, el 9 may. 2024
Dear Julie,Thank you for your feedback.We regret that your experience with us was less than ideal due to noise issues and concerns on amenities/facilities.For this, we offer our deepest apologies.Please know this will be addressed with appropriate members of our team so may improve for the future.Yours,
6/10 Aceptable
Masa
Viaje familiar
23 mar. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Staff are very nice and friendly, and room is good enough, seems to be renovated recently. Problem is, room key at the door is broken every day, need to go to reception every time…
Masa
Se hospedó 4 noches en marzo de 2024
Respuesta de Mary Rose, el 28 mar. 2024
Dear Masa,Thank you for taking time to share your hotel experience. We are glad to know that our staff and room conditions met your expectations.We have an active effort to correct your concerns on the door locks and we can't wait to host your future stays.Yours,
10/10 Excelente
Chelsea
16 mar. 2024
Chelsea
Se hospedó 1 noche en marzo de 2024
Respuesta de Mary Rose, el 18 mar. 2024
Dear Chelsea,Thank you for the fantastic rating! We are happy to know that we have met your expectations.Have a wonderful day!
6/10 Aceptable
TAEHWAN
23 feb. 2024
Le gustó: Limpieza y servicio y personal
도로변에 인접해 있어 차 소리가 너무커서 첫 날은 거의 잠을 잘 수 없었습니다. 할 수 없이 귀마개를 구입해 사용할 수 밖에 없었습니다. 이용시 참고하세요.
TAEHWAN
Se hospedó 2 noches en febrero de 2024
Respuesta de Mary Rose, el 23 feb. 2024
Dear Taehwan,Thank you for sharing your feedback.We regret that external noise has impacted your first night of stay. Rest assured that your constructive observation will be taken into consideration in the action plans that will address this issue.Have a fantastic day!
8/10 Bueno
William
21 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value for Tumon area
This is our third stay at this hotel and we have always had a pleasant experience. The hotel is a value for the Tumon area. The pool is nice and never crowded. The hot tub isn’t “hot” except during the middle if the day when everything is hot, but quiet cold as the sun goes down.
William
Se hospedó 2 noches en febrero de 2024
Respuesta de Mary Rose, el 21 feb. 2024
Dear William,Thank you for taking time to share with us your hotel experience. We are glad to know that we're able to provide a great value for your accommodation needs.We regret that we fell short on your expectations about our hot tub. We have shared your feedback with the engineering department so your concerns will be addressed and corrected moving forward.Thank you once again for valuable observations. Have a wonderful day!
10/10 Excelente
Jennifer
Viaje familiar
19 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was hoping that the pool was open late.
Jennifer
Se hospedó 1 noche en febrero de 2024
Respuesta de Mary Rose, el 19 feb. 2024
Dear Jennifer,Thank you the fantastic rating! We are glad to know that we were able to meet your expectations.We can't wait to have you back.Have a wonderful day!
8/10 Bueno
NAKANO
18 feb. 2024
NAKANO
Se hospedó 2 noches en febrero de 2024
Respuesta de Mary Rose, el 28 mar. 2024
Dear Nakano,Thank you for sharing your rating with us. I would love to hear more from you on what we can improve so next time we will host your stay, we can be better at providing you the highest quality service that you deserve.Yours,
8/10 Bueno
SYSTEM
Viaje familiar
12 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel for families
The hotel's location, view, friendliness of the staff, hotel condition, etc. are all good overall. However, there was a problem with the shower water not draining well, but this is a very small problem that will not be a problem if you take care of it.
SYSTEM
Se hospedó 8 noches en febrero de 2024
Respuesta de Mary Rose, el 12 feb. 2024
Dear SYSTEM,Thank you for taking time to share with us your wonderful review about staff service and our facility.We also appreciate your constructive criticism about the shower drain and rest assured that this has been shared with our maintenance team so it can be properly addressed and corrected moving forward.Thank you once again for your valued feedback. Have a great day!
10/10 Excelente
Misato
8 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
便利な場所にあってショッピングも食事も楽しめた!
Misato
Se hospedó 3 noches en enero de 2024
Respuesta de Mary Rose, el 9 feb. 2024
Dear Misato,Thank you for the fantastic rating! We are happy to know we've met your expectations.We're looking forward to the opportunity of hosting your stay again.Have a wonderful day!Yours,
8/10 Bueno
Kayce
7 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios
Clean and spacious.
Kayce
Se hospedó 1 noche en febrero de 2024
Respuesta de Mary Rose, el 7 feb. 2024
Dear Kayce,Thank you for taking the time to share your feedback. We are glad to know that we were able to meet your expectations.Have a wonderful day!
10/10 Excelente
Yong ae
Viaje en grupo
5 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
일단 직원분들이 친절하시고, 음료수도 공짜로 주셨어요.
수영장은 이뻐요.
Yong ae
Se hospedó 1 noche en febrero de 2024
Respuesta de Mary Rose, el 5 feb. 2024
Dear Yong ae,Thank you for the perfect 10 rating! We are glad to know we have met your expectations.Have a fantastic day!
10/10 Excelente
Jaynor
5 feb. 2024
Le gustó: Servicio y personal
Jaynor
Respuesta de Mary Rose, el 6 feb. 2024
Dear Jaynor,Thank you for the fantastic rating! We care about the satisfaction of our guests.Have a lovely day!
8/10 Bueno
Australiz
4 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Australiz
Se hospedó 6 noches en enero de 2024
Respuesta de Mary Rose, el 5 feb. 2024
Dear Australiz,Thank you for the good rating.Have a fantastic day!
10/10 Excelente
Janet
3 feb. 2024
Janet
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mary Rose, el 5 feb. 2024
Dear Janet,Thank you for your high rating. We are happy to know that we have met your expectations.We look forward to hosting your future stays.Have a great day!
6/10 Aceptable
Masafumi
30 ene. 2024
Masafumi
Se hospedó 1 noche en enero de 2024
Respuesta de Mary Rose, el 5 feb. 2024
Dear Masafumi,Thank you for taking time to share your feedback and rating. Have a wonderful day!
10/10 Excelente
Dean
29 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice rooms
Dean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mary Rose, el 30 ene. 2024
Dear Dean,Thank you for the positive feedback from you. We are happy to hear that we've met your expectations. Have a fantastic day!
6/10 Aceptable
Christian
Viaje en pareja
25 ene. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza
Desk Service is a great and welcoming but there needs proper cleaning prior and during the stay. The floors were dusty and the room wad not serviced when needed to be.
Christian
Se hospedó 2 noches en enero de 2024
Respuesta de Mary Rose, el 30 ene. 2024
Dear Christian,Thank you for taking time to share your feedback with us. We have shared with the Housekeeping team the cleanliness concerns you have brought to our attention so this can be properly addressed and corrected moving forward. We hope to be given another chance to host your future stay so you can see the redoubled efforts to better our service and facilities.
10/10 Excelente
Jessica
29 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jessica
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mary, el 30 ene. 2024
Dear Jessica,Thank you for the fantastic rating!Have a great day!
10/10 Excelente
Kamyl
29 dic. 2023
Kamyl
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mary Rose, el 30 ene. 2024
Dear Kamyl,Thank you for the high score you gave us.Have a wonderful day!
10/10 Excelente
Tonja
Viaje familiar
18 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice get away
Always friendly staff, clean, updated rooms, quiet with wonderful out door balcony lounge and pool.
Tonja
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mary Rose, el 30 ene. 2024
Dear Tonja,Thank you for your positive feedback.We hope to have you back soon.Have a fantastic day!
10/10 Excelente
??
Viaje familiar
18 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
w직접 식사만들어 먹을수 있는곳을 선택했는데 모든게 잘 갖추어져 있었어요
??
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mary Rose, el 30 ene. 2024
Thank you for your high rating. Have a wonderful day!
6/10 Aceptable
Marivic
8 dic. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Newly renovated hotel. However during my stay, the elevators were not working as well as the blinds in my room. But perhaps the frustrating part of this stay is that it always takes forever to check in!! I’ve stayed here many times already and I always have the same issue checking in - too long!!
Marivic
Respuesta de Mary Rose, el 12 feb. 2024
Dear Marivic,Thank you for your valued feedback. We are sorry to hear about your unpleasant hotel experience. Your concerns have been shared with the appropriate department so they can be addressed and corrected. We hope to given another chance to host your stay so you can see the efforts taken to better our service and facilities.Have a wonderful day!
6/10 Aceptable
Barbara, Shelbyville
Viaje familiar
5 dic. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Elevator made tremendous noises.
Staff were always kind and helpful.
Bar and pool are nice.
Building is old. It's apparent they are trying to make it look better.
Would stay again, close to lots of stff.
Barbara
Se hospedó 4 noches en diciembre de 2023
Respuesta de Mary Rose, el 30 ene. 2024
Dear Barbara,Thank you for taking time to share your feedback. Your concern about the elevator noise has been shared with our engineering team so this can be properly addressed.Have a great day!
8/10 Bueno
Takuro, Pohnpei
Viaje de negocios
21 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good.
Takuro
Se hospedó 1 noche en noviembre de 2023
6/10 Aceptable
Marivic
7 nov. 2023
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
Front desk staff slow to check guest(s) in. During one stay, one of the two elevators were down and it took forever to get to the room and back.
Updated rooms but bare minimum amenities in the room. I found hair in the bathroom floor and in the shower (not mine).
Marivic
Se hospedó 1 noche en septiembre de 2023
8/10 Bueno
Jeffrey
17 oct. 2023
A adorable stay with some slight deficiencies.
Hotel room was very clean. The bathroom had large towel and hand towels. The blinds are nice but don’t stop light from coming into the room due to having two blinds rather than one large blind. The walls/door that join the rooms are thin so you can hear your neighbor talking on the phone if they are loud. The hotel is close to the beach and amenities.
Jeffrey
Se hospedó 4 noches en octubre de 2023
8/10 Bueno
Victoria, Dededo
Viaje familiar con niños
16 oct. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The check-in process was quick & easy. Staff are friendly & accommodating. The only issues was a very noisy, rude neighbor which they had removed from the hotel and the room had not been dusted in a while. You could see the build up all around the edges of the room, on the lamp, shelves, well everywhere. Overall, for an overnight stay it was pretty pleasant.
Victoria
Se hospedó 1 noche en octubre de 2023
6/10 Aceptable
Gloriette
Viaje en pareja
9 oct. 2023
The only thing i liked was the lights in the garage that indicate wether the space was avail. or not haha their rooms are nice.
Gloriette
Se hospedó 3 noches en julio de 2023
10/10 Excelente
Amber
Viaje en pareja
1 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice room and hotel! Only downside was the black out drapes wasnt installed correctly, so the sun was stilĺ shining in. Also the stand up shower was slippery, so be careful. There is no shower curtain so the water was going next to the toilet. It's ok. I loved the room and would stay here again. Also I miss Delmonico restaurant. I didn’t get a chance to check out the pool and bar, which looked awesome for cocktail hour. Staff was friendly.
Amber
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mary Rose, el 2 oct. 2023
Dear Amber,Thank you for taking time to share your hotel experience with us. Your feedback is valuable and will be shared with the appropriate team to ensure your concerns are properly addressed and corrected moving forward.We can't wait to have you back so you'll see the redoubled efforts to better our facilities and services.Yours,
6/10 Aceptable
JIHEON
Viaje de negocios
26 sept. 2023
JIHEON
Se hospedó 3 noches en septiembre de 2023
10/10 Excelente
Dion
5 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly & location was convenient
Dion
Se hospedó 1 noche en agosto de 2023
10/10 Excelente
Jacqueline
3 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I enjoyed my stay..my only issue was..housekeeping was not on daily basis...although i leave the "maKe up room" card..the wind blows it to the ground..but out of 4 days of stay..room was cleaned only once...
Jacqueline
Se hospedó 4 noches en agosto de 2023
8/10 Bueno
Janelle
3 sept. 2023
Janelle
Se hospedó 1 noche en septiembre de 2023
8/10 Bueno
TERRY
2 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Professional staff and friendly, clean and newly renovated rooms. Close and walking distance to restaurants and shopping. Nice view of down Tumon.
TERRY
Se hospedó 2 noches en agosto de 2023
10/10 Excelente
Hiroko
Viaje familiar
24 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
CHI YONG
Se hospedó 4 noches en junio de 2023
Respuesta de Mary Rose, el 1 jul. 2023
Dear Chi Yong,Thank you for taking time to share with us your feedback.We look forward to the opportunity to host your stay again in the near future/
6/10 Aceptable
Sherileen
26 jun. 2023
Le gustó: Limpieza y condiciones de la propiedad
The area was nice and clean. At night, you can hear cars passing by. During the day, I heard construction going on which was somewhat bothersome. I was also confused about the checkout time. When I extended my checkout time, I thought I was told it was 6 p.m. but around 5 p.m. when I returned to my hotel room, it was clean and I couldn't find my other bags. It was a good thing I saw the room attendant with my bags and that was how I was able to retrieve them.
Sherileen
Se hospedó 1 noche en junio de 2023
Respuesta de Mary Rose, el 1 jul. 2023
Dear Sherileen,Thank you for sharing with us your hotel experience. An action plan has been set in place to ensure that the concerns you have brought to our attention are properly addressed and corrected moving forward. We appreciate your valuable feedback.
10/10 Excelente
Vincent
23 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
AWESOME
Vincent
Se hospedó 2 noches en junio de 2023
Respuesta de Mary Rose, el 1 jul. 2023
Thank you Vince for this positive feedback. Have a fantastic day!
8/10 Bueno
Peter
21 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was ready to check in to
Peter
Se hospedó 1 noche en mayo de 2023
Respuesta de Mary Rose, el 21 jun. 2023
Dear Peter,Thank you for your positive feedback.We can't wait to host your future stays with us.have a fantastic day!
2/10 Terrible
Dale
5 jun. 2023
Dale
Se hospedó 5 noches en mayo de 2023
Respuesta de Mary Rose, el 8 jun. 2023
Dear Dale,Thank you for taking time to share your hotel experience. We are disheartened to know we failed to meet your expectations, but we will also use this opportunity to re-train our staff and ensure that moving forward, we can exceed guest expectations.Have a great day!
2/10 Terrible
Raymond
31 may. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Raymond
Respuesta de Mary Rose, el 8 jun. 2023
Dear Raymond, Hafa Adai!Based on your rating, it appears that we missed out an opportunity to provide you an amazing hotel experience. We will share this with our team so we can work in improving our service.
10/10 Excelente
Elorde, Lake havasu city
Viaje familiar
24 may. 2023
Clean rooms
Elorde
Se hospedó 2 noches en mayo de 2023
Respuesta de Mary Rose, el 27 may. 2023
Dear Elorde,Thank you for this great rating! We are happy to know our team was able to meet your expectations.Have a fantastic day!