Be aware that Playa de las Americas is not for demanding people looking for the perfect holiday, rather an average and cheap destination accessible for everyone. Me and my family are not coming back to the Tenerife island.
Regarding the hotel, given that it is welcoming a lot of guests, it can't keep up with quality and profit therefore expect mass tourism and average food and services.
Pozitives:
- Hotel lobby (very nice decoration)
- Good entertainment in the evenings
- Good price even if you buy late
- After getting to know Playa de las Americas I realized it was one of the best hotels there, there were really average ones 4* as well
Improvement areas
- Very average food at breakfast, rather 3* quality, although a lot of variety so you could find something to eat even if you are demanding (for those taking dinner at the hotel, quality is still very average for a 4* despite the great variety
- Had dinner & breakfast on the terrace and at least in that area they were understaffed (1-2 waiters for all the tables, there was always a queue for being sat down while tables were available because poor waiters couldn't be faster)