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Opiniones de Oaks The Entrance Waterfront Suites

4 out of 5
Oaks The Entrance Waterfront Suites
89 The Entrance Road, The Entrance, NSW

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 743 de 2177 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 812 de 2177 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 362 de 2177 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 167 de 2177 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 93 de 2177 opiniones" "

8.0/10

Limpieza

8.0/10

Servicio y personal

7.0/10

Servicios

7.4/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

daniel

Le gustó: Limpieza y servicio y personal
We enjoyed a lot the experience
We enjoyed a lot the experience in this apartment. The price was a little high, but its a high quality place. The swimming pool was wonderful and the jacuzzi for free use. We were 3 nights and we would repeat again.

10/10 Excelente

Christopher

Le gustó: Limpieza y condiciones de la propiedad
We were in a loft. It was very spacious with a great view of the lake.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Stacey

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Absolute fantastic hotel really enjoyed our stay we will definitely be back the staff are all so friendly as well only complaint is the carpark it's so narrow and hard to get in and out
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management, el 14 may. 2024
Dear Stacey,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location with views of the lake. Staff were friendly and eager to please.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Gonny

Le gustó: Limpieza y condiciones de la propiedad
I have stayed at the Oaks the Entrance for over 30 years off and on, at least 6 or 7 times per year, weve gone through their upgrades and renovations at vareous times, we cannot find fault with them, we love going there, and yesterday i received a complimentory bottle of wine with some cheese and crackers..first time ever which was a great surprise for me..thank you to the staff at the Oaks the Entance...
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Hollie

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Mal

Viaje en pareja
Room decor was a bit tired, no daily servicing and insufficient cleaning materials to cover the stay Nice location on the waterfront
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Management, el 18 abr. 2024
Dear Mal,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management.

10/10 Excelente

Raj

Viaje en pareja
Le gustó: Limpieza y servicios
Absolutely fantastic customer care and support.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management., el 18 abr. 2024
Dear Raj,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 Bueno

Ryan

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great atmosphere
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Alana

Viaje en pareja
Over all stay was ok. Place definitely needs some maintenance. Loved the location and that it was so close to everything.
Respuesta de Hotel Management, el 7 mar. 2024
Dear Alana,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management.

4/10 Malo

Matthew

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Peter

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Wonderful greeting and informative staff member on where to dine
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 7 mar. 2024
Dear Peter,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 Bueno

Garry

Le gustó: Limpieza
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Sarah

Viaje en pareja
Great shower pressure in 1980s retro feeling apartment. Unfortunate that our view was a dirty rooftop of the shop and living beside us. Bedroom area was good.loged the sliding doors. Check in was a lengthy process only one person on front desk and 4 people waiting. Parked in council cark park as Oaks carpark was additional $20. The stay was comfortable.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Glenn

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Eirinn

Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Michele

The hotel needs some maintenance it's a bit worn out, especially around the pool!
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Ruby

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Terry

Le gustó: Limpieza y condiciones de la propiedad
Recommend this hotel I will be returning soon Excellent
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Tiarne

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Injae

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Jason

Le gustó: Limpieza
Great location & the view from ocean view room was excellent. Rooms could natbe do with an update, but not too bad for the price.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Aleksandar

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Very good thanks
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Diane

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
The property is in need of a refurbishment. Chair fabric fraying. Tape used on outdoor furniture. Not enough outdoor seating near pool. Gym was terrible, carpet looked damp. Carpets were uneven and bubbling up. Pool was full, loud music,smoking and alcohol consumption in the pool. Our air-conditioning unit had cigarette smoke coming into our room from the next door room. The location and view was great.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

ranin

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Nice places near water and kids playground
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Saif

Viaje familiar
No le gustó: Condiciones de la propiedad
The lifts smell very bad The room needs to be renovated. It’s very old.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Carol

Le gustó: Limpieza y servicios
Despite the varied reviews of this property I found my studio with water views very adequate, clean and stocked as listed. The hotel overall is dated and needs upgrading, but I was very happy with my room. The woman at check-in was very pleasant and helpful regarding parking. The only problem was slamming doors.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Sireli

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Best of the best.
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, and roomy. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Sheridan

Se hospedó 4 noches en enero de 2024

8/10 Bueno

Jacinto

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Management, el 16 ene. 2024
Dear Jacinto,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 Excelente

Jasmina

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Shout out to Tessa at the front desk for her amazing professionalism and excellent customer service skills. She is a credit to your establishment.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management, el 16 ene. 2024
Dear Jasmina,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 Bueno

robert

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Hotel Management, el 16 ene. 2024
Dear Robert,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

4/10 Malo

Omar

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Winsome

Viaje familiar
Great location, just across from the beach.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Won Hwa

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 16 ene. 2024
Dear Won Hwa,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 Excelente

NICHOLAS

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

yuri

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Jackie

Viaje familiar con niños
No le gustó: Servicios
Spent majority of the day waiting for the lift, it’s inconvenient when u have children with you and you wait 15 minutes each time you want to go up or down the lift.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

osamu

Viaje de negocios
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Can’t use wifi at all this is so disappointed
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Management, el 27 nov. 2023
Dear Osamu,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

2/10 Terrible

Sarah, St Helens Park

No le gustó: Servicios y condiciones de la propiedad
This property would have been beautiful 30 years ago. The room itself was run down, we were put in a 2 bedroom room even though we only requested a single room which we initially thought was great however one of the rooms was being renovated and was a construction site with no carpet, glue on the floor and a water leak(puddle on the concrete) that smelt like mould. The sofa bed was broken and had a sign on it not be be unfolded as it was broken and the tv didn’t work at all. The pool is very run down, tiles coming up around the pool and in the pool itself. The hotel is in a prime location, with a park out the front and overlooking the water. And the staff were so lovely. It’s just a shame the room was such a letdown. We attempted to call the hotel numerous times after leaving however they never answered the phone and when requesting for a callback online no one called you back.
Respuesta de Hotel Management, el 13 nov. 2023
Dear Sarah,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

4/10 Malo

Corey

Viaje familiar
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 13 nov. 2023
Dear Corey,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

8/10 Bueno

Angelica

Viaje en pareja
Le gustó: Servicios
Another good stay at The Oaks, our go to for The Entrance. Great location, reasonably quiet and comfortable rooms. Nothing fancy, a bit shabby in part, but always a satisfactory stay.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 17 oct. 2023
Dear Angelica,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

10/10 Excelente

Ian

Viaje en pareja
Le gustó: Limpieza
A little out dated.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 23 oct. 2023
Dear Ian,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

6/10 Aceptable

Nichole

Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 13 nov. 2023
Dear Nichole,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 Bueno

Jacqueline

Nice view from the balcony. Very central location. The pool area and water was cold so we couldn’t enjoy sitting there. Seemed to get very windy as it’s situated on level 2. All of the shops and restaurants underneath were closed on a Monday so I’d suggest staying here another night.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 13 oct. 2023
Dear Jacqueline,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 Excelente

Xiaofan

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
we loved the area, nice and clean, playground just outside the building, easy and good for our kids.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 13 oct. 2023
Dear Xiaofan,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 Bueno

Gary

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was fine
Se hospedó 5 noches en octubre de 2023
Respuesta de Hotel Management, el 13 oct. 2023
Dear Gary,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 Excelente

Jocelyn

Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 30 oct. 2023
Dear Jocelyn,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

6/10 Aceptable

Brett

Viaje familiar
This property needs an upgrade
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 8 oct. 2023
Dear Brett,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management