Exterior
Ver disponibilidad

Opiniones de WoodSpring Suites Topeka

2.5 out of 5
WoodSpring Suites Topeka
1801 SW Westport Road, Topeka, KS

Opiniones

5.4
Puntuación de 10, es decir, Excelente. Basada en 72 de 503 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 88 de 503 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 106 de 503 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 79 de 503 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 158 de 503 opiniones" "

6.0/10

Limpieza

6.2/10

Servicio y personal

4.6/10

Servicios

5.6/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Julia

Yo pretendía salir temprano de la habitación para reiniciar mi viaje y tuve que esperar hasta las nueve de la mañana para que me atendieran sobre un depósito de 100 dólares que te obligan a dejar en garantía de no hacer destrozos en la habitación la persona que me atendió me dijo que me mandss as ría un mensaje de texto para informarme de la devolución de mi dinero ( el depósito de 100 dólares y hasta la fecha no lo he recibido
Se hospedó 1 noche en enero de 2024
Respuesta de Jamie P, el 23 ene. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Miguel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Jamie P, el 7 abr. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en marzo de 2019
Respuesta de Gregory S, Guest Relations Manager, el 27 mar. 2019
Thank you so much for posting a review of our property. It's great to hear that you had a good stay. We definitely hope to do better and will work every day to make that happen. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 Aceptable

Tytiba

Viaje familiar
Thanks no face towels or soap
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

jacob

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible stay
Se hospedó 1 noche en abril de 2024
Respuesta de Jamie P, el 30 abr. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 Malo

john

Viaje de negocios
No le gustó: Limpieza y servicios
No maid service iwas there a week no garbage pick up for a week maintenance was poor never stay there again
Se hospedó 7 noches en abril de 2024
Respuesta de Jamie P, el 30 abr. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Aceptable

Tia

Viaje familiar
It's a little inconvenient if you check in late. The phone that is supposed to be used to call the front desk attendant is well... different. I called the 800 number so they could get a hold of the lady. She was clearly asleep which is fine at 11PM, but the whole 20 minutes waiting for her to come downstairs was a little much but I understand
Se hospedó 1 noche en marzo de 2024
Respuesta de Jamie P, el 31 mar. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios
The room is clean, and has a full refrigerator and stove.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jamie P, el 21 mar. 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 Aceptable

Bridget, Pratt

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The room was very dated. It looked like someone had tried to pry open the door to the room at some point.Once I was inside there was a gap between the door and the door frame. I could see the hallway from inside my room with the door closed. I had to keep the bathroom fan on all night, when it was off it kept making a loud clunking noise. The heater/ac was very noisy and also made a clunking noise when it turned off and on. I could hear conversations from other rooms, there’s not a lot of insulation between rooms. There was trash in the wastebasket from the previous guests.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jamie P, el 4 mar. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excelente

Sandra, Topeka

Staff was very helpful and rooms was very clean would definitely recommend the deposit was a little high but it was worth it to have a nice place to stay and they have kitchens in the rooms so that’s always a plus
Se hospedó 2 noches en febrero de 2024
Respuesta de Jamie P, el 4 mar. 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Jamie P, el 19 feb. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Alejandra

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Avoid at all costs!
Horrible place to stay. Booked an 8 night stay but stayed only 1 night. Thats how bad it was. Was refused any type of refund by hotel. DO NOT RECOMMEND! You get what you paid for. P.S. thanks hotel.com for trying to get me a refund. Grateful for you 25.00 dollar credit to my account.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Jamie P, el 23 ene. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Adrianna

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely DISGUSTING hotel and manager Steve Allen. My husbands room was dirty! Dirty bed with used sheets, PEE IN THE TOILET, towels on the floor, trash not taken out! Clearly a dirty and used room yet the manger refuses to give a refund for it. He just wants to take the money and screw over people. He was extremely rude and unprofessional when I spoke with him and when I contacted Expedia about it and they called him he also hung up the phone on them. DO NOT STAY HERE!!! Whatever his response will be to this review just know that I already called them 3 times about it and they still refuse the refund. SICK PEOPLE! DO NOT DO NOT DO NOT STAY HERE!!! Read the reviews! This hotel is dirty!!!
Respuesta de Jamie P, el 23 ene. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Kelsie

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Electricity went out
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jamie P, el 26 dic. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Christopher

Se hospedó 2 noches en diciembre de 2023
Respuesta de Jamie P, el 11 dic. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Bueno

Stephen

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Whole place reeked of cigarette smoke, and - no joke - the bedspread had been tagged, like a grafitti tag on the wall.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jamie P, el 7 dic. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excelente

Ann.

Le gustó: Limpieza y condiciones de la propiedad
Great
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jamie P, el 7 dic. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The worse hotel I got a non smoking room and it smelled horrible can’t even sleep good bathroom door didn’t even close or lock.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jamie P, el 17 nov. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Josiah

Se hospedó 2 noches en noviembre de 2023
Respuesta de Jamie P, el 16 nov. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 Malo

Shannon

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Expedia showed 2 beds; entire property is limited one double bed. Period. No rollaway, no couches. Desk clerk took 25 minutes to check us in, despite prepaid two-days reservation. After one day, desk clerk voided our keys. Time-consuming to get that resolved. This may be a good extended-stay hotel for some, but definitely not for someone who's had surgery at an out-of-town hospital and needs rest before traveling home.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jamie P, el 6 nov. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Bueno

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
There seems to be a lot of smokers in the motel. The odor of cigarette smoke would fill the 2nd floor hallway occasionally, especially in the evenings.
Se hospedó 2 noches en octubre de 2023
Respuesta de Jamie P, el 30 oct. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Susan

Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie P, el 17 nov. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excelente

Destainy

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay. Staff is very kind rooms clean comes with the kitchen and very convenient and I would definitely come back here if I needed to.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Jamie P, el 30 oct. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Sean

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
REFUND PLEASE!
I arrived around 7:30 or 8 pm and the office was closed. I had to use a phone on the wall and then wait 15 minutes for someone to come help me. When I got to my room, there was drunk guy laying on the hallway floor, my TV did not work, and it was musty. I went down and checked out. there has been NO REFUND ISSUED BY HOTELS.COM because they can't reach the hotel. I may never use Hotels.com again, let alone stay at Woodspring.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie P, el 30 oct. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Jon

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Noisy. Not family friendly.
Very noisy. People were hanging out in the hall from midnight till 4am. Shouting, slamming doors, playing music. No one works at the hotel during the night to address any issues. When I went to check out after not sleeping, I get told by a long term guest the office doesn’t open until 10:30am. I know it was an old, very minimal hotel. Did not expect the party all night in the hallway.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jamie P, el 2 oct. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Cathy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
WORST experience EVER!
We did not stay here! We booked this hotel online and when we arrived at 2am, we were told by the night manager, Cheryl, that she had no rooms available. I told her we had a reservation, and she literally said "What do you want me to do - I have no rooms" and slammed the door in our face. We had been driving for hours from Chicago to St. Louis and then through Topeka on our way to Denver. Due to this, we had to keep driving for another 1-1/2 hours to find a hotel in Salina, KS. As we were walking away, a man in the parking lot said he had just checked the hotel availability and there were still rooms. He said that "Cheryl" had recently been brought back after being fired for this same reason previously. Honestly it was a blessing in disguise! This hotel is FILTHY and run down, and I am thankful we did not have to stay here. There was a group of very sketchy people in the parking lot as we walked in and I did not feel safe.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jamie P, el 2 oct. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Richard

4 had been slept the toilet was disgusting and there was shaving scum in the sink
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jamie P, el 2 oct. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excelente

Carlos

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jamie P, el 14 sept. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excelente

Elias

Se hospedó 1 noche en septiembre de 2023
Respuesta de Jamie P, el 25 sept. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

4/10 Malo

Gary

Viaje familiar
No le gustó: Servicio y personal y servicios
Did not like after riding motorcycle in blistering heat there was no staff at the office desk to check us in, door locked and no access to a cool lounge or waiting area. This was around 3pm and it was 2 hours before we were able to check in. Rediculous, then the toilet in the room plugged and the staff member that was at the desk was much less than helpful saying she would try to round up a plunger and never did nor did she offer to call up maintainance staff to assist with the restricted plumbing.....not a place I will stay at again. Room was clean and bed was comfortable and the a/c did work.
Se hospedó 3 noches en agosto de 2023
Respuesta de Jamie P, el 22 ago. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excelente

Sandra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The laundry room was awful. Most of the washing machines weren't working. Also, i put my money in the dryer and it ran for an hour, and didn't dry my clothes.
Se hospedó 7 noches en julio de 2023
Respuesta de Jamie P, el 8 ago. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excelente

Jodi

Se hospedó 2 noches en julio de 2023
Respuesta de Jamie P, el 8 ago. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Brad

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Condition of the room was bad. Shower had bad water pressure because the shut off valve was leaking bad. Bed had springs poking up it had no padding on it. Worse place I have ever stayed at!!!
Se hospedó 1 noche en julio de 2023
Respuesta de Jamie P, el 31 jul. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Andrea

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Jamie P, el 20 jul. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Okay
I enjoyed kitchen
Se hospedó 1 noche en julio de 2023
Respuesta de Jamie P, el 9 jul. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Melissa

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First there was no one to check us in the hotel. We had to wait over 30 mins for someone to show up to let us in. After we finally got keys We went to get stuff out of the car and someone told us that we should not stay there as it was a known drug hotel. We got on the elevator which smelled like pot. The hallways smelled even worse and if you can believe it the room was worse than that. One of the people in my party has asthma and was struggling to breathe worse than the rest of us.. We went downstairs to request a cancellation and the lady was gone. We packed our things and went to find another place to stay. This was the worst possible experience. We didn’t feel safe there, I would have felt safer in my car.
Se hospedó 1 noche en julio de 2023
Respuesta de Jamie P, el 9 jul. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Bueno

Brenda

Se hospedó 7 noches en junio de 2023
Respuesta de Jamie P, el 20 jul. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Donnie

Se hospedó 3 noches en junio de 2023
Respuesta de Jamie P, el 21 jun. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Linda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Asked for two NON smoking rooms confirmed with staff before stay but not honored. Not accommodating for early check in never saw a room.
Se hospedó 1 noche en junio de 2023
Respuesta de Jamie P, el 18 jun. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 Malo

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Found a bedbug sent picture of bedbug to Gm
Se hospedó 2 noches en junio de 2023
Respuesta de Jamie P, el 13 jun. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Bueno

Brenda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in flexibility was convenient.
Se hospedó 1 noche en junio de 2023
Respuesta de Jamie P, el 12 jun. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

8/10 Bueno

Britain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2023
Respuesta de Jamie P, el 7 jun. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

8/10 Bueno

Michael

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Not very impressed
Se hospedó 1 noche en junio de 2023
Respuesta de Jamie P, el 5 jun. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town

2/10 Terrible

Lynelle

Se hospedó 3 noches en mayo de 2023
Respuesta de Jamie P, el 21 jun. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Aceptable

Michael

Le gustó: Limpieza y condiciones de la propiedad
Nothing special, your typical 2☆ maybe 3 hotel. Close to shopping and plenty of dining options
Se hospedó 7 noches en mayo de 2023
Respuesta de Jamie P, el 28 may. 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.

6/10 Aceptable

Helen, Eagle River

Se hospedó 1 noche en mayo de 2023
Respuesta de Jamie P, el 13 jun. 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Mario

Se hospedó 3 noches en mayo de 2023
Respuesta de Jamie P, el 7 jun. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town

2/10 Terrible

Brenda

Viaje en grupo
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
My room didnt was bare no sheets on beds, no towels or tp,room smelled of old smoke, then wanted me to make my own beds up by giving me a pile of sheets
Se hospedó 1 noche en mayo de 2023
Respuesta de Jamie P, el 15 may. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

RACHEL

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Jamie P, el 15 may. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Bueno

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The rooms could use some updates. It doesn't seem like they have done so for some time like other woodSpring Suites have.
Se hospedó 1 noche en mayo de 2023
Respuesta de Jamie P, el 15 may. 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.