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Opiniones de Holiday Inn Express Toronto East - Scarborough, an IHG Hotel

2.5 out of 5
Holiday Inn Express Toronto East - Scarborough, an IHG Hotel
50 Estate Dr, Toronto, ON

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 300 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 445 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 173 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1000 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

Opiniones

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2019
Respuesta de Nelson, el 21 oct. 2019
Dear Guest, Thank you for choosing to stay with us and we look forward to your future visits.

10/10 Excelente

Oscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2019
Respuesta de Nelson, el 26 ago. 2019
Dear Guest, Your excellent rating has made us proud and thank you for staying with us, we look forward to your future visits.

8/10 Bueno

Joan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2019
Respuesta de Nelson, el 11 mar. 2019
Dear Guest, Thank you for choosing to stay with us, we look forward to your next visit.

10/10 Excelente

Joan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2019
Respuesta de Nelson, el 5 mar. 2019
Dear Guest, Your rating is sincerely appreciated and we look forward to your next visit.

8/10 Bueno

Jose Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en agosto de 2018
Respuesta de Nelson, el 5 sept. 2018
Dear Guest, Thank for choosing to stay with us, your business is appreciated and we look forward to your next visit.

10/10 Excelente

Gladys

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien
el hotel bonito,las habitaciones grandes,limpias,en recepcion solo hablan ingles o frances, su ubicacion es alejada del aeropuerto,por lo demas todo bien
Se hospedó 3 noches en junio de 2018
Respuesta de Nelson, el 3 jul. 2018
Dear Guest, Thank you for the 5 Star Rating and for your positive feedback, we look forward to your next visit.

8/10 Bueno

Henry

Hotel en caso de emergencia
Un hotel común y corriente, nada especial. Está un poco escondido, sin nada que hacer en los alrededores a menos que andes en auto. Recomendado solo si tiene que hacer algo específico en la zona, no de vacaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Viaje de negocios
Excelente para un viaje Express de negocios, muy buena ubicación y excelente para descansar
Respuesta de Nelson, el 1 jun. 2017
Dear Guest, Thank you for the 5 Star rating and for choosing to stay with us on our business trip. We look forward to welcoming you back.

8/10 Bueno

Fabián Jaramillo, Quito

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Muy buena ubicación
Mi estadía fue confortable, la ubicación es muy buena para realizar múltiples actividades, tanto en Scarborough como en Toronto, está cerca de la avenida 401 que conecta con todo. El hotel es antiguo pero bien mantenido, es funcional, diseñado para dormir cómodamente y desayunar rápidamente, nada más. El valor es acorde a lo que se obtiene.

10/10 Excelente

Samuel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Express staff, el 18 ago. 2020
Thank you ,your feedback very important to our staff.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Devi, Oakville

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The property was decent for the price. The room was clean and staff was friendly. They are renovating.
Se hospedó 1 noche en marzo de 2020
Respuesta de Nelson, el 16 mar. 2020
Dear Guest, Thank you for the positive review and for choosing to stay with us, your business is appreciated and we look forward to your next visit.

8/10 Bueno

Fred, Pinehurst NC

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Convenient location next to restaurants, freeway and shopping
Se hospedó 3 noches en febrero de 2020
Respuesta de Nelson, el 4 mar. 2020
Dear Guest, Thank you for your positive review and for choosing to stay with us, we look forward to your next visit.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We liked the breakfast but were disappointed it didn't have a hot tub or pool.
Se hospedó 1 noche en febrero de 2020
Respuesta de Nelson, el 24 feb. 2020
Dear Guest, Thank you for choosing to stay with us and for your feedback, we are currently renovating and will be installing a indoor pool. your business is appreciated and we look forward to your next visit.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2020
Respuesta de Nelson, el 24 feb. 2020
Dear Guest, Thank you for choosing to stay with us and for the positive rating, your business is appreciated and we look forward to your next visit.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
I did not like the room , clean but old needed updating . I hated the tv. Bathtub was not good , will not be going there anymore
Se hospedó 1 noche en febrero de 2020
Respuesta de Nelson, el 20 feb. 2020
Dear Guest, Thank you for your feedback and are aware we are dated and are currently undergoing renovations, we sincerely hope you will give us another opportunity to serve you.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de Nelson, el 20 feb. 2020
Dear Guest, Thank you for choosing to stay with us, we look forward to your next visit.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de Nelson, el 18 feb. 2020
Dear Guest, Thank you for the excellent rating, we look forward to your future visits.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2020
Respuesta de Nelson, el 13 feb. 2020
Dear Guest, Thank you for choosing to stay us, your business is appreciated and we look forward to your next visit.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Absolutely unprofessional morning staff. Rooms are comfortable. Beware of rooms with bed bugs.
Se hospedó 1 noche en febrero de 2020
Respuesta de Nelson, el 10 feb. 2020
Dear Guest, Please accept or apologies as we often receive raving reviews for service, and your concern has been addressed with our associates. We have a reputable pest control company that takes care of our property and I can assure you that we have had no bed bug issues that have been brought to our attention. We sincerely hope you will give us another opportunity to serve you again.

4/10 Malo

Veronica

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The hotel is very old and was undergoing renovations. The air was musty and lots of dust too. Not worth the price.
Se hospedó 3 noches en enero de 2020
Respuesta de Nelson, el 7 feb. 2020
Dear Guest, We regret any inconvenience you may have experienced due to our renovations. We are competitively priced and hope you will give us another opportunity to serve you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de Nelson, el 4 feb. 2020
Dear Guest, Thank you for your positive rating and for staying with us, we look forward to your next visit.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Did not wind up staying at this establishment as the staff were rude and unaccomodating. Would not recommend this hotel to anyone even if it was the last possible option.
Se hospedó 1 noche en febrero de 2020
Respuesta de Nelson, el 4 feb. 2020
Dear Guest, We truly regret your disappointment. More insight would have given us an opportunity to rectify and coach our associates. We hope you will reconsider and give us another opportunity to serve you.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location near major highways. Recently updated lobby, standard rooms, very good complimentary breakfast. Sufficient heating on ground floor level and very friendly staff made this a great stay!
Se hospedó 1 noche en enero de 2020
Respuesta de Nelson, el 3 feb. 2020
Dear Guest, Your excellent rating and your review has made us proud, we look forward to welcoming you back.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, just off the highway. Easy to get to and free parking is a great addition. Free breakfast is fresh and plentiful. I have recommended this hotel on a number of occasions. Rooms are quite large and very clean.
Se hospedó 1 noche en enero de 2020
Respuesta de Nelson, el 3 feb. 2020
Dear Guest, Thank you for your positive review and the excellent rating, your business is appreciated and we look forward to your next visit.

10/10 Excelente

Walter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2020
Respuesta de Nelson, el 31 ene. 2020
Dear Guest, Thank you for the excellent rating and for choosing to stay with us, we look forward to welcoming you back.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en enero de 2020
Respuesta de Nelson, el 23 ene. 2020
Dear Guest, Thank you for the excellent rating and for choosing to stay we us, we look forward to your next visit.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en enero de 2020
Respuesta de Nelson, el 23 ene. 2020
Dear Guest, Thank you for choosing to stay with us, we look forward to your Future Visits.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Location location location nice lobby setup , fast check in
Se hospedó 1 noche en enero de 2020
Respuesta de Nelson, el 13 ene. 2020
Dear Guest, Thank you for your positive review and for choosing to stay with us, we look forward to your future visits.

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en enero de 2020
Respuesta de Nelson, el 13 ene. 2020
Dear Guest, Thank you for choosing to stay with us, more insight would have given us an opportunity to earn better rating. We are undergoing renovations and we hope you will give us another opportunity to serve you.

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en diciembre de 2019
Respuesta de Nelson, el 2 ene. 2020
Dear Guest, Thank for the excellent rating and we look forward to your future visits.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great quiet place. Please add herbal teas to breakfast. Lovely place.
Se hospedó 1 noche en diciembre de 2019
Respuesta de HP, el 23 dic. 2019
Dear Guest, Thank you for the excellent rating and for staying with us, your business is appreciated and we look forward to your next visit.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are friendly and accommodating! The location is ok. 😊
Se hospedó 1 noche en diciembre de 2019
Respuesta de HP, el 23 dic. 2019
Dear Guest, Thank you for the excellent rating and for staying with us, your business is appreciated and we look forward to your next visit.

6/10 Aceptable

Coach, Montréal

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Plusieurs années que je fréquente cet hôtel , aucune flexibilité pour un départ tardif sous prétexte qu’il n’y a pas de personnel pour le ménage en après midi, mais quand j’ai proposé de payer un extra (85$), ils ont dis pas de problème jusqu’à 15h. « Cheap »
Se hospedó 3 noches en diciembre de 2019
Respuesta de HP, el 23 dic. 2019
Dear Guest, Late check-outs are based on availability and cant be guaranteed. As we already had several requests for late check-outs and early check-ins on the day, we were not able to accommodate for the late check-outs for that day. We appreciate your business and hope you give us another opportunity to serve you.

6/10 Aceptable

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I liked the staff mostly, the hotel needs upgrades better cleaned and better gym.
Se hospedó 5 noches en diciembre de 2019
Respuesta de Nelson, el 18 dic. 2019
Dear Guest, Thank you for complementing our associates and for staying with us, we are currently renovating and hope you will give us another opportunity to serve you.

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en diciembre de 2019
Respuesta de Nelson, el 16 dic. 2019
Dear Guest, Thank you for choosing to stay with us, your business is appreciated and we look forward to your next visit.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2019
Respuesta de Nelson, el 9 dic. 2019
Dear Guest, Thank you for the excellent rating and for staying with us, your business is appreciated and we look forward to your next visit.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, easy check in, beautiful lobby!! Only complaint I had was that the beds were hard. Woke up with a sore back. Otherwise a great place to stay!
Se hospedó 1 noche en diciembre de 2019
Respuesta de Nelson, el 9 dic. 2019
Dear Guest, Thank you for staying with us and for your feedback, we apologize that you founds our beds hard, we are currently under renovations and will be replacing all beds. We hope you will give us another opportunity to serve you.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2019
Respuesta de HP, el 4 dic. 2019
Dear Guest, Please accept our apologies for any inconvenience you incurred during your stay, we are currently renovating and soon will change the look of our property. We sincerely hope you will give us another opportunity to serve you.

2/10 Terrible

Wahidah

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
WORST STAY EVER!
It was the worst stay ever. I thought Holiday Inn is as good as others, but It was just disgusting and I do not know how come it's rated so high. We took pictures of the room and it is just worse than a 1 star motel. The room was so filthy and under the bed, there was so much crap. the bathtub was disgusting. between the tiles were dark and the tub itself was painted with a brush where there was stain or rust. The was was leaking. The breakfast was disgusting. They had heated the turkey sausages in the microwave and they were dry. The pancake machine was making a 3 inch pancake and it was half raw and no taste.
night table
room floor with a cup from long time ago
So much crap under the bed
night table
Se hospedó 1 noche en noviembre de 2019
Respuesta de Nelson, el 25 nov. 2019
Dear Guest, Please accept our sincere apologies for your disappointment. We are currently undergoing extensive renovations and hope you will give us another opportunity to serve you.

8/10 Bueno

Cliente verificado

Se hospedó 7 noches en noviembre de 2019
Respuesta de Nelson, el 25 nov. 2019
Dear Guest, Thank you for choosing to stay with us and for the positive rating, we look forward to your future visits.

8/10 Bueno

Shelley

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019
Respuesta de Nelson, el 25 nov. 2019
Dear Guest, Thank you for choosing to stay with us and for the positive rating, we look forward to your future visits.

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje en pareja
The location was convenient being close to the highway
Se hospedó 1 noche en noviembre de 2019
Respuesta de Nelson, el 22 nov. 2019
Dear Guest, Thank you for choosing to stay with us and for your feedback, we look forward to your next visit.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
concernant le déjeuner continental, les aliments contenus dans les réchauds étaient froids.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Nelson, el 18 nov. 2019
Dear Guest, Thank you for choosing to stay with us and for your feedback, our breakfast attendant has been informed to ensure that they maintain the right temperature. We hope you will us another opportunity to serve you.

10/10 Excelente

Fel, Oakville,Ontario

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff at the desk are very helpful ,the hallways are very clean and the room we are assign is perfect .
Se hospedó 1 noche en noviembre de 2019
Respuesta de Nelson, el 18 nov. 2019
Dear Guest, Thank you for the positive feedback and for the excellent rating, we look forward to welcoming you back.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The water on sink drains very slowly you have to wiggle the plug. Can no longer rent a microwave. Only one microwave on the main lobby for the whole building. Very disappointing.
Se hospedó 7 noches en noviembre de 2019
Respuesta de Nelson, el 20 nov. 2019
Dear Guest, Please accept our apologies for any inconvenience you incurred during your stay, we are currently renovating and soon we will have microwaves in all rooms. We sincerely hope you will give us another opportunity to serve you.

8/10 Bueno

Jill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Nelson, el 18 nov. 2019
Dear Guest, Thank you for the positive rating, we look forward to your next visit

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was freindly, proficient and courteous. Clean common areas and rooms. Exercise room a little dated and not checked regulrly(towels and garbage needed attending)and only microwave available for use was broken and overused.
Se hospedó 3 noches en octubre de 2019
Respuesta de Nelson, el 12 nov. 2019
Dear Guest, Thank you for your feedback and for choosing to stay with us. We will take corrective measures immediately and hope you will give us another opportunity to serve you.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 3 noches en noviembre de 2019
Respuesta de Nelson, el 11 nov. 2019
Dear Guest, Thank you for choosing to stay with us, we look forward to your next visit.

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent free breakfast buffet. Not impressed that the property took a $50 pre-authorization on my credit card in case of incidentals because I booked through a third party. I was there for one night last week and the pre-auth is still on my credit card.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Nelson, el 11 nov. 2019
Dear Guest, We do have to authorize credit cards at check-in for any incidental or damages that would occur, this is released at the the time of check-out. However credit card companies do hold any authorization for up to 5 working days. We hope the above explanation will convince you to give us another opportunity to serve you.