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Opiniones de The Robert Towns

4 out of 5
The Robert Towns
261 Stanley Street, Townsville, QLD

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 181 de 713 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 272 de 713 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 136 de 713 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 72 de 713 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 52 de 713 opiniones" "

7.6/10

Limpieza

8.0/10

Servicio y personal

6.4/10

Servicios

6.8/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Graham

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not a bad place to stay. very good service also i will like to thank Jes for her services.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Satunya

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Nathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was easy no fuss place to stay
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Glenn

Le gustó: Limpieza y condiciones de la propiedad
A great little motel. My challenge is that they knew how many people were staying but only had half the blankets in the room. The staff were good when I dealt with them. I hope it was a slight hiccup in service
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

PAUL, Helensvale

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Central location Power showers cold AC and good deep pool
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Craig

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lee

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Neat, tidy and comfy.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Holly

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
It is super close to the city. Has outdated bathroom and a shower from 1960. The bed was comfy. The staff were nice. It’s not worth $400 a night
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Peter

Le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024

10/10 Excelente

belinda

Le gustó: Limpieza, servicio y personal, servicios
Staff are great
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Rowena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
As a repeat customer, I was pleasantly surprised by the large upstairs room which was clean and quiet. The staff were responsive and had convenient options for my late check in/early check out needs.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Kari

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Sharon

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Nice cheap economic hotel. Nice pool a bit deceptive say 1.1 meter deep when maybe 1.5 and 2 m mark maybe 3 metres but great deep pool. Easy walk to town except for the extreme heat
Se hospedó 2 noches en diciembre de 2023
Respuesta de Trevor, el 10 ene. 2024
Hi Kevin.Glad you enjoyed the property, especially the pool, not much i can do about the heat though. Just a note on the pool- there is a second depth marker on the next pole down indicating 2.1mtrs.

10/10 Excelente

Debra

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Very convenient with the kids
Se hospedó 4 noches en diciembre de 2023
Respuesta de Trevor, el 10 ene. 2024
Hi Debra.Glad to hear you enjoyed the property. Please, come again

10/10 Excelente

Nair

Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Timothy, Bracknell

Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Ingrid

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ingrid Austria
Geht so…. Lage gut, Sauberkeit noch enorme Luft nach oben. Office nur ab und an besetzt.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Megan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Janice

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
Awesome location. Walkable to shops and eateries. Parking can be a little tight sometimes. Friendly staff. But internet is really bad, its weak and doesnt really work. Only about 5 channels of tv. I didnt use the pool. Comfortable beds. Limited milk, just basic coffee sachets. No biscuits. Could be a bit more generous with welcome pack.
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Brian

Le gustó: Servicio y personal
Se hospedó 4 noches en noviembre de 2023

4/10 Malo

Blair

Viaje de negocios, Viaje familiar
No le gustó: Condiciones de la propiedad
I was initially impressed when seeing the images in the website, I little shocked that the apartments were not as seemed in the photos Clean, however tired, curtains looked as though made with felt by a child and included the holes in them, certainly not impressed and they felt and looked dirty. No manager on site at nite to me is a big thing especially when there is trouble or rowdy behaviour at the complex This is a big must sorry won’t be back
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trevor, el 23 nov. 2023
HI Blair. Sorry we didnt meet your expectations on this visit. We are currently going through room by room and washing/replacing the curtains.Just to clarify- reception is open between 9am and 8pm, however i do live on site and am available 24/7 should our after-hours call team deem it necessary to wake me up throughout the night, simply just a phone call to our normal number for noise complaints or other major issues.

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relaxing Getaway
Booking in process efficient, staff helpful and friendly, repairs to a dripping shower tap repaired to satisfaction both for my time and convenience. Geographically placed so it was a pleasurable walk to the Mall, where there is an abundance of delightful coffee places and some shopping. Quiet and safe to stay
Se hospedó 6 noches en octubre de 2023
Respuesta de Trevor, el 12 nov. 2023
Hi Christine.Thank you for the review and i an so glad you enjoyed your stay (dripping tap excluded). We are certainly well located with most things within walking distance. Hope to be able to welcome you again

8/10 Bueno

Charles Thomas

Viaje en pareja
Le gustó: Servicios
Our room was clean and beds comfortable. Easy access to town
Se hospedó 3 noches en noviembre de 2023
Respuesta de Trevor, el 12 nov. 2023
Hi Charles.Thank you for your review and i am glad you enjoyed your stay. We hope to be able to welcome you again in the future.

8/10 Bueno

Kim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Value for money
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trevor, el 12 nov. 2023
Hi Kim.Thank you for your review. Our revenue team certainly aim to keep us as an affordable option in Townsville.

10/10 Excelente

Rosa

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Dale

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Summa

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Quite disappointing really, couldn't check in early & our room wasn't even ready 1 hour after check in time. Room looked nothing alike the one we booked online. Definitely would never stay there again
Se hospedó 1 noche en octubre de 2023
Respuesta de Trevor, el 12 nov. 2023
Hi Summa.Sorry to hear we werent able to meet your expectations on this occasion. We hope that next time you visit we can certainly prove that this is an unusual result

6/10 Aceptable

George

Viaje en grupo
Le gustó: Servicios
No le gustó: Servicio y personal
No towel in the room. Dirty blanket in the cupboard. Girl at reception wasn't friendly.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Danny John

Le gustó: Servicio y personal y condiciones de la propiedad
👌
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Reported a hammering issue in the HW tap, hoping in is addressed from a maintenance point of view
Se hospedó 1 noche en octubre de 2023
Respuesta de Trevor, el 12 nov. 2023
Hi Ronald.thank you for your review and also for bringing the issue with water hammering to our attention. We have had plumbers attend site since and hope that this issue has been resolved.

8/10 Bueno

Tammy

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en septiembre de 2023

4/10 Malo

Ivonne

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very disappointed with the visit. The room, beds, and everything in the room are old. Totally not as described or shown as in the website. It was very noisy too. Will not visit again.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Trevor

Rooms needed cleaning properly
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Lynene Maren

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean but needs a bit of an upgrade in some areas.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Kelly

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Clean and easy parking
Se hospedó 1 noche en agosto de 2023
Respuesta de The Robert Towns, el 10 sept. 2023
Hi Kelly.Thanks for the positive review, i will let our housekeeping team know

10/10 Excelente

Fionnuala

Se hospedó 2 noches en agosto de 2023
Respuesta de Robert Towns Team, el 4 sept. 2023
Hi Fionnuala.Thank you for the wonderful review

8/10 Bueno

Stephen

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Judd

Se hospedó 2 noches en agosto de 2023
Respuesta de The Robert Towns, el 13 sept. 2023
Thanks for the positive review. Look forward to having you back again

4/10 Malo

Mel

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Shower was dirty and the drain was blocked. There was Mould growing in the grout of the shower and the screens were growing with soap scum. The bed was terrible. The mattress was not even flat anymore and was dipping in the middle. Would not stay there again
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris , el 27 ago. 2023
Hi Mel,Sorry to hear that you did not enjoy your stay with us, I will have housekeeping look into the issues you have mentioned, we are always trying to update our rooms and will look further into your complaint.Regards

6/10 Aceptable

Jenny

Viaje familiar
Le gustó: Servicio y personal
Just a little old and noisy plumbing.
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris , el 27 ago. 2023
Hi Jenny,Thank you for your review.Sorry to hear the plumbing bothered you, We try and keep her looking and sounding grand where we can!Regards

10/10 Excelente

Graham

Se hospedó 1 noche en agosto de 2023
Respuesta de Robert Towns Team, el 2 sept. 2023
Thanks for the positive 5 star review

2/10 Terrible

David

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place a neglected mess. Online photos are not an accurate reflection of this place. Noise from other guests and the noisy plumbing kept us awake include showers at 4am in the morning! Dark rooms from only block out curtains, no privacy if opened. One curtain was nailed to the door frame! Dirty ledges and filthy shower screen. Stained basin. Restaurant closed during COVID and has never opened Saw a member of staff once when we checked in but never again. I could go on but frankly the place is not worth the effort!
Se hospedó 2 noches en agosto de 2023
Respuesta de Chris , el 17 ago. 2023
Hi David,Sorry to hear that you did not enjoy your stay.We are always looking to make updates to the hotel and will take your notations onboard.

8/10 Bueno

Brad

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris , el 17 ago. 2023
Thank you Brad,I'm happy to hear you have enjoyed your stay.

6/10 Aceptable

GEOFFREY

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
We loved the parking and location. Nice pool area also. We were very glad there was a spare single bed because there’s no way two of us could have slept in the bouncy castle that was the queen bed. Guys it’s time to update the mattresses, the tv’s (we couldn’t even read the remote buttons) and the shower screens are a disgrace. The room was dark because the only curtain we could open that would still allow privacy was screwed to the walk. Perhaps put up some sheer curtains so that the main drapes can be opened whilst retaining some privacy.
Se hospedó 3 noches en julio de 2023
Respuesta de Chris , el 17 ago. 2023
Hi Geoffrey,We are happy to hear that you enjoyed the location of Robert Towns.We are looking into many updates in the coming weeks.Hopefully we tick some of the boxes that you have mentioned.Regards Chris

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
Helpful staff, easy parking, and restaurants walkable
Se hospedó 1 noche en agosto de 2023
Respuesta de Leo Oliveira, el 5 ago. 2023
Thank you for taking time to give us a review Michael! it was great to have you with us this Friday night. Hope you have a great weekend. Cheers, Leo Oliveira

4/10 Malo

Tracey

Se hospedó 1 noche en agosto de 2023
Respuesta de Leo Oliveira, el 4 ago. 2023
I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention at your check-out and be sure that will do our best to satisfy you better in your next stay with us.Have a great weekend Tracey. Regards, Leo Oliveira