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Opiniones de Upper Ross Hotel

2.5 out of 5
Upper Ross Hotel
1209 Riverway Drive, Rasmussen, QLD

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 3 de 28 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 8 de 28 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 28 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 28 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 28 opiniones" "

7.2/10

Limpieza

7.0/10

Servicio y personal

6.6/10

Servicios

6.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Neil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Upper Ross Hotel, el 24 feb. 2024
Thank you Neil for the great review, we hope you have a great weekend and stay safe.Pauline ReynoldsVenue manage

8/10 Bueno

Hayden

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were good and very helpful and room was modern and clean.
Se hospedó 3 noches en enero de 2024
Respuesta de Upper Ross Hotel, el 24 feb. 2024
Thank you Hayden for the great review, we hope you have a great weekend and stay safe.Pauline ReynoldsVenue manage

8/10 Bueno

Daryl

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Manager looked after us very well. Thank you for ensuring a comfortable stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de ., el 2 oct. 2023
Hello Tracy thank you for the wonderful review, we hope you have a great week.Pauline ReynoldsVenue manager.

10/10 Excelente

Alberta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Se hospedó 6 noches en agosto de 2023
Respuesta de ., el 2 oct. 2023
Hello Alberta,Thank you for the wonderful review, we hope you have an awesome week.Pauline ReynoldsVenue manager.

2/10 Terrible

Jesse

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

BETTY

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
Se hospedó 1 noche en enero de 2023

2/10 Terrible

Warren

Se hospedó 9 noches en julio de 2022

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was a great place to stay close to public transport minutes away from shops
Se hospedó 3 noches en julio de 2022

2/10 Terrible

Antonia

Se hospedó 1 noche en marzo de 2022

4/10 Malo

Ian

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
You get what you pay for
Se hospedó 1 noche en enero de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en julio de 2019

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios
One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
Se hospedó 2 noches en julio de 2019

8/10 Bueno

Geoff, Narangba

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
Se hospedó 2 noches en mayo de 2019
Respuesta de Elycia, el 24 may. 2019
Hi Geoff, Sorry for the delay in responding to your review. Thank you for bringing these issues to my attention, and for taking the time to give us some feedback. I do apologize for any inconvenience this has caused you. I would like to hear more about your experience so we can ensure things like this do not happen in the future. I would like to discuss these issue with you so please contact us at the hotel and I will be happy to talk. Thanks again for your feedback Geoff. Kind regards, Elycia (venue manager)

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en marzo de 2019

6/10 Aceptable

Damian, Brisbane

Le gustó: Comodidad de las habitaciones
Nice cheap hotel but the security bond is a pain
Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
Se hospedó 1 noche en agosto de 2018

8/10 Bueno

EVELYN

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Cheap accomodation
The motel was closeby wheremy friends partyis being held.
Se hospedó 1 noche en noviembre de 2017

2/10 Terrible

Tiny, Australia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
Se hospedó 1 noche en junio de 2017

2/10 Terrible

Tiny, Aus

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
It's all about them Jack.
I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
Se hospedó 1 noche en julio de 2017

4/10 Malo

Steve , w

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Shared bathroom and expensive
The room was average, no ensuite, expensive , they call it a motel but I'd describe it as a backpackers, had to leave a $100 key deposit and they had a computer problem and held the deposit as they didn't think I'd paid. I had to return 3 days later to collect the deposit once they'd sorted themselves out. I arrived it still took almost 30min to get the deposit back as nobody knew what was going on. Very poor experience.
Se hospedó 1 noche en junio de 2017

2/10 Terrible

J, Cairns

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible
Not what is stated on your site, you stated that breakfast is included and it didn't. Not happy about the fact that we had to go elsewhere to get breakfast when it said breakfast was included and that was the only reason we booked this place. Not happy to recommend this place to anyone. Not happy with the room either, was uncomfortable and only had a double bed not even a queen bed and was for 2 ppl? Will not be staying here again and I suggest you take it off your site

8/10 Bueno

Caitlin, Mt isa

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
You'll need $100 for a key deposit and the rooms are available for $70 a night you find out once you're there. Clean and neat rooms.

6/10 Aceptable

Happy, Sydney

Le gustó: Servicio y personal
Nice hotel
Nice hotel, at a very good price and even with shared amenities very clean. Staff were friendly and very helpful.

2/10 Terrible

sports travelle, C

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Accounting
Had a bad experience with dealing with the check in and charging system at the hotel. Paid for the booking on Wotif - has to pay 100$ key bond !!!! - and then got charged twice = $352 on my credit card !- which they refused to accept responsibility for until 2 weeks later. it is all fixed now.

8/10 Bueno

Shelly, Cairns

Le gustó: Limpieza y servicio y personal
Cheap, clean & tidy accommodation
We stayed 2 nights, the room was clean & quiet, & we never had any issues with sharing the toilet & shower facilities. The staff were friendly & helpful. We got to enjoy a meal in the tavern which was fantastic also. I would definitely recommend this hotel to friends & family the next time they're travelling to Townsville.

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Staff were great right throughout but it felt like staying in a hospital unfortunately