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Opiniones de Hyatt Vacation Club at Northstar Lodge, Lake Tahoe

4.5 out of 5
Hyatt Vacation Club at Northstar Lodge, Lake Tahoe
970 Northstar Drive, Truckee, CA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 564 de 859 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 153 de 859 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 77 de 859 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 859 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 859 opiniones" "

9.4/10

Limpieza

8.6/10

Servicio y personal

8.6/10

Servicios

9.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

WILLIAM

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Juana , el 15 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Daniel

Viaje familiar
Tido genial
Se hospedó 5 noches en febrero de 2022
Respuesta de Juana Meza, el 11 mar. 2022
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Jose

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Es un hotel impresionante que tiene todas las comunidades y parqueos bajo techo para cubrir el vehículo de la nieve
Se hospedó 1 noche en diciembre de 2021
Respuesta de Juana Meza, el 15 dic. 2021
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Las instalaciones y el lugar están increíbles 👌
Se hospedó 3 noches en junio de 2021
Respuesta de Juana Meza, el 29 jun. 2021
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Jesus Alberto

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Perfecto!!
Exelente servicio, un establecimiento muy confortable en óptimas condiciones, las personas muy atentas y serviciales. Extraordinaria opción para disfrutar con la familia!!
Se hospedó 3 noches en diciembre de 2020
Respuesta de Rhiannon, el 29 dic. 2020
Thank you very much for your feedback! We're so happy to hear that you enjoyed your experience with us, and greatly appreciate you taking the time to share this with Welk Resorts. We hope to welcome you back again in the future for another relaxing visit in our beautiful location!

4/10 Malo

Christian Rogelio

Le gustó: Limpieza
Se hospedó 3 noches en diciembre de 2020
Respuesta de Rhiannon, el 17 dic. 2020
Thank you for staying with us. We appreciate your feedback!

10/10 Excelente

Lilian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel fabuloso para vaciones en familia
con unas instalaciones muy bonitas esta a 25 metros de la villa donde esta la pista de patinaje y algunas tiendas y restaurantes, las instalaciones son muy modernas y muy confortables, la cocina y los baños bastantes completos lo unico malo es que no hacen la limpieza de la habitacion

10/10 Excelente

Amelia

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Excellent
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Michael

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Had the place to ourselves
Se hospedó 1 noche en abril de 2024
Respuesta de Juana , el 28 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Eric

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Beautiful time the week after they closed the mountain for skiing. Very quiet!
Se hospedó 3 noches en abril de 2024
Respuesta de Juana , el 19 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Carlos

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
We are not the skiing type but that didn’t stop us from enjoying our stay. Place is high class with plenty of things to do for kids moms and dads. Proximity to Truckee and Tahoe makes anything else you might want to do easy as well.
Se hospedó 2 noches en abril de 2024
Respuesta de Juana , el 14 abr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Eduardo

Le gustó: Limpieza y condiciones de la propiedad
Great for skiing. Ski in and ski out option with gondola right behind the property great ski valet service. One Front desk staff member could use some polishing up on customer care
Se hospedó 4 noches en marzo de 2024
Respuesta de Juana , el 5 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Serena

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Staff friendly and helpful! Lots of room in the rooms.
Se hospedó 1 noche en marzo de 2024
Respuesta de Juana , el 5 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Laura

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great for families and fun for kids. Spacious rooms. We wanted to ice skate but it was closed; the only negative.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ryan, el 22 mar. 2024
Thank you, Laura, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Daniil

Le gustó: Limpieza, servicios, condiciones de la propiedad
Located at walking distance from Northstar Village.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ryan, el 15 mar. 2024
Thank you, Daniil, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Patrick Lee, Tyler

Se hospedó 4 noches en marzo de 2024
Respuesta de Juana , el 5 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Peter

Le gustó: Limpieza, servicios, condiciones de la propiedad
Staff was amazing - especially at check in.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ryan, el 14 mar. 2024
Thank you, Peter, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Ryan, el 2 feb. 2024
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excelente

Teondrick

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
I loved my stay!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Ryan, el 23 ene. 2024
Thank you, Teondrick, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bueno

Nadia

Le gustó: Limpieza y condiciones de la propiedad
Good
Respuesta de Ryan, el 7 feb. 2024
Nadia, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ryan, el 18 dic. 2023
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excelente

gabrielagab

Viaje familiar
Beautiful location
Se hospedó 3 noches en noviembre de 2023
Respuesta de Juana , el 4 dic. 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Helen

Le gustó: Limpieza y comodidad de las habitaciones
Took a while to get hot water for showers Walls are thin, could hear next door children
Se hospedó 3 noches en noviembre de 2023
Respuesta de Juana , el 3 dic. 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

William

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Modern and recently updated. Clean units and well equipped. Disliked that front desk tried to signed me up for a vacation club open house and sell other promotion package right after checking in after driving 5 hours.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Juana , el 4 dic. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

marion

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very convenient. Free parking, coffeeshops and dining are very accessble, you can just walk in the village or drive 30mins in truckee downtown. Friendly staff too. This is my second time here and will come back for more
Se hospedó 2 noches en noviembre de 2023
Respuesta de Juana , el 29 nov. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
One night stay. Beautiful property.
Pros: beautiful property, close to shops & small restaurants. Beautiful in the winter season. Cons: check out at 10am and didn’t allow for late check out even if our stay was off season (11/10) and barely any cars in the parking lot, $20 additional car parking, will talk you into signing up for vacation rental sales, small parking spaces. We stayed in a 2 bedroom unit, nice space, beautiful bathroom suite. Kitchen stocked with dining sets, pots & pans, etc. They’ve got the basics covered.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ryan, el 14 nov. 2023
Thank you for your detailed feedback! We're delighted to hear you enjoyed the beautiful property, proximity to shops and restaurants, and the overall space and amenities in your 2-bedroom unit. We appreciate your comments about the check-out time, parking, and the additional services offered. Your feedback is valuable, and we'll take it into consideration to enhance our guests' experience. If there's anything else you'd like to share, feel free to let us know.

10/10 Excelente

Gilda M

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Juana , el 12 nov. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Sarah

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Juana , el 7 nov. 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Barbara

Viaje en grupo
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
This property is Beautiful and the room was very nice. However, I am disabled and using a Walker now. I requested a room for disabled and the walk to the room was Horrific for me. We were on the 3rd floor and were Not told about underground parking. I had to walk So Far then to The Very last room at the end of the Hall. The room temp was 76* and we called the front desk for help. We were told that an engineer had to set our thermostat properly, and if we couldn’t wait, they would fix it in the morning. We waited, the “engineer” came to our room and set it to 68*. This Hotel Néeds to take care of Simple requests without arguing or threatening that if we leave, our room temp will continue to climb until the morning, when the “engineer” could set our Thermostat. We found out that a person was to accompany us to the room and show us how to set the complex thermostat and other feature’s. Bad Service, zero attention to my current status of disability. Rude front desk staff. We later found out that the parking garage, that is Not marked clearly, would have saved me any extremely painfully very long walk to our room. An extremely early checkout time of 10am!!?
Se hospedó 1 noche en noviembre de 2023
Respuesta de Juana , el 5 nov. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Hearthy

Se hospedó 1 noche en noviembre de 2023
Respuesta de Juana , el 4 nov. 2023
Thank you for staying with us, we appreciate your feedback.

4/10 Malo

Cliente verificado

Se hospedó 1 noche en octubre de 2023
Respuesta de Ryan, el 23 oct. 2023
We noticed you didn't include any specific comments in your review. We value your feedback, and if you have any concerns or suggestions, please share them with us so we can improve and ensure a better experience in the future. Your input is important to us, and we strive to provide the best possible service.

8/10 Bueno

tina

Viaje en pareja
Rooms not cleaned during stay. Rooms are worn, stained couch and scuffed up furniture. Bathroom could use a refresh.
Se hospedó 3 noches en octubre de 2023
Respuesta de Juana , el 20 oct. 2023
Thank you for staying with us, we appreciate your feedback

6/10 Aceptable

Nancy

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Ryan, el 20 oct. 2023
Hi Nancy, thank you for taking the time to leave a review. We'd love to hear more about your stay and any feedback you might have. Your input helps us improve our services, so please feel free to share more details about your experience. We're here to listen and make your next stay even better.

10/10 Excelente

Angela

Viaje en pareja
It was absolutely beautiful. I was amazed at the size of the room. Front desk & concierge was very friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de Juana , el 20 oct. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

mike

Le gustó: Limpieza y condiciones de la propiedad
Good
Se hospedó 1 noche en octubre de 2023
Respuesta de Juana , el 8 oct. 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excelente

Kirk

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The Northstar Village is laid out to serve people of all interests. Our stay was quiet and peaceful. We're recommending the Hyatt Vacation Club at Northstar Lodge to our closest family and friends.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Juana , el 3 oct. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

PEDRO

Se hospedó 2 noches en septiembre de 2023
Respuesta de Juana , el 16 oct. 2023
Thank you for staying with us we appreciate your feedback

10/10 Excelente

Yair

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Just a great place to stay
Se hospedó 1 noche en septiembre de 2023
Respuesta de Juana , el 25 sept. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Malgorzata

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Hyatt Vacation club is a amazing place to relax. I was there for a week with my family members and we had great time. Apartment was spacious, beds were comfortable and staff was friendly. Underground parking is a bonus and the area is walkable to the stores, restaurants, gondola and theater. It is about close to Truckee and Lake Tahoe area. Can't wait to visit again.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Juana , el 23 sept. 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excelente

Arowyn, Brentwood

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Kat our check in agent was amazing. We had a late check in but. She was so sweet about it and what can on me really do if your room isn’t ready. So we went to eat and by the time we were done our room was ready. Again thank you Kat you were amazing. Room was very clean! And anything we requested was accommodated by staff asap. We even requested robes and slippers. Within ten minutes they had arrived. Was a great experience for my family..thank you to all staff and we will be having many more family vacations here.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Juana , el 18 sept. 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Aceptable

Antoine

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
quite and naturey
Se hospedó 3 noches en septiembre de 2023
Respuesta de Juana , el 15 sept. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Gregory

Se hospedó 1 noche en septiembre de 2023
Respuesta de Juana , el 6 oct. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Off season quiet and solitude. Close to hiking, but dining options were limited in the village because of midweek off season.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Juana , el 15 sept. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

wesley

Se hospedó 5 noches en septiembre de 2023
Respuesta de Juana , el 4 oct. 2023
Thank you for staying with us, we appreciate your feedback

8/10 Bueno

Chulwon

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was wonderful except for the check out time which is 10am.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Juana , el 12 sept. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

greg, Morro bay

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
I'm a retired drug dealer (Pharmacist) and have stayed in some beautiful vacation properties and this is the nicest hotel/condo we've ever been blessed to stay in. We stayed at the Dead Sea Hyatt in Israel and the bedding there and here impressed us at both locations!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Juana , el 8 sept. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Barbara

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Northstar Lodge
Lovely property & location
Se hospedó 1 noche en septiembre de 2023
Respuesta de Juana , el 8 sept. 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Beata

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful property, nice and peaceful. Nice place to relax from everyday busy life.
Se hospedó 6 noches en agosto de 2023
Respuesta de Juana , el 8 sept. 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Amazing stay! Would go back again!
It was a great stay! I love it! We got a good deal for a labor day weekend as we made reservations 5months before the actual date. They gave us free wine. Secured parking lot. Easy access to coffee shop, stores and shops
Se hospedó 3 noches en septiembre de 2023
Respuesta de David, el 6 sept. 2023
Thank you for your review and sharing these great pictures.

6/10 Aceptable

Delbert

Viaje en pareja
Le gustó: Limpieza y servicios
The hot water took awhile to get warm then got boiling hot
Se hospedó 2 noches en agosto de 2023
Respuesta de Juana , el 3 sept. 2023
Thank you for staying with us, we appreciate your feedback