Habitación individual Deluxe, 1 cama King size, para no fumadores | Vista desde la habitación

Opiniones de DoubleTree by Hilton Tulsa Downtown

4 out of 5

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 451 de 1007 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 264 de 1007 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 144 de 1007 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 86 de 1007 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 62 de 1007 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Maribel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Que m atendieron con amabilidad
Se hospedó 2 noches en marzo de 2023
Respuesta de Charles D-General Manager, el 14 mar. 2023
Gracias por tomarse el tiempo para proporcionar comentarios sobre su reciente visita. Esperamos verte en un futuro cercano.

4/10 Malo

Diana, Ciudad de México

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Las instalaciones del hotel están muy viejas...
El único beneficio es que veo de mi estancia es la cercanía al punto de mi visita, sin embargo las instalaciones están descuidadas y sucias desde el exterior.

10/10 Excelente

Neely

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very nice, had great staff as well. We will be back.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lanette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and spacious room
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de JNR, el 3 may. 2024
Thank you for your review Thomas. We appreciate your time and hope that you will come back to see us again.

10/10 Excelente

Jana

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to convention center, 15min from airport. Quiet, friendly service!
Se hospedó 3 noches en abril de 2024
Respuesta de Charles D-General Manager, el 29 abr. 2024
Jana, thank you for taking the time to provide feedback on your recent visit. We are excited to learn we exceeded your expectations and look forward to seeing you in the near future.

6/10 Aceptable

Lauren

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only thing I did not like about the property is we had to pay 25.00 for parking. They said it would be taken out of my 50.00 they take out at check in when I left, however I was charged twice for my parking and no one could fix it. So I paid 50.00 for one night of parking.
Se hospedó 1 noche en marzo de 2024
Respuesta de Charles D-General Manager, el 26 abr. 2024
I am disappointed to learn about your parking experience while at our hotel and for that I do apologize. We will work with our team to review our process and correct the issue.

10/10 Excelente

Frank

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was excellent. The property outside was a little drab.
Se hospedó 1 noche en abril de 2024
Respuesta de Charles D-General Manager, el 22 abr. 2024
Thank you for taking the time to tell us about your experience. We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.

4/10 Malo

Whitney

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Air conditioning did not work properly. Room was hot the entire stay. Market service was incredibly slow and attendant made it very known that she did not want to serve people. Took multiple attempts to get towels for the pool. Only one lamp in room worked. Was overcharged at end of stay and never received my emailed receipt.
Se hospedó 2 noches en abril de 2024
Respuesta de Charles D-General Manager, el 19 abr. 2024
Thank you for taking the time to share your feedback on your stay. We are certainly disappointed to learn that we did not meet your expectation and for that I do apologize. I will be meeting with our Engineering and Food and Beverage teams to discuss the opportunities you shared so that we can correct these issues.

2/10 Terrible

Tiffany

Viaje de negocios, Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Mold in the shower, knob broke off of our shower, a/c was not working. Staff was no help with any of the issues.
Se hospedó 1 noche en abril de 2024
Respuesta de JNR, el 13 abr. 2024
Dear Tiffany,On behalf of the team we wish to apologize for the challenges you experienced during your stay. We value every guest experience and am very surprised that the team did not appear solution oriented to you. Thank you for sharing for this will allow us to work with the team and demonstrate the importance of empathy and attitude.

10/10 Excelente

Chelcie

Se hospedó 1 noche en abril de 2024
Respuesta de Charles D-General Manager, el 1 may. 2024
Thank you for taking the time to rate your stay. We are happy you enjoyed your stay and look forward to seeing you again in the near future.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Charles D-General Manager, el 11 abr. 2024
Thank you for taking the time to share your experience. We are happy to see we exceeded your expectations and look forward to seeing you in the near future.

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Charles, el 3 abr. 2024
We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.

10/10 Excelente

Jeanie

Viaje familiar
Lauren checked me in and she was super helpful and so very sweet.
Se hospedó 1 noche en marzo de 2024
Respuesta de Charles D-General Manager, el 3 abr. 2024
We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future. We will let Lauren know that you mentioned the service she provided.

2/10 Terrible

Patricia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Charles D-General Manager, el 31 mar. 2024
Thank you for taking the time to rate your stay with us. I am disappointed that we did not meet your expectations and for that I do apologize. We would love the opportunity to learn more about your experience so that we can take corrective action to improve our guest experience.

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect to attend the BassMaster Classic 2024
Se hospedó 3 noches en marzo de 2024
Respuesta de Charles D-General Manager, el 25 mar. 2024
Thank you for taking the time to let us know about your stay. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

8/10 Bueno

Kay

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean property. Staff sounded like automated robots. Shuttle not always available,yet two major events were happening in the neighborhood.
Se hospedó 2 noches en marzo de 2024
Respuesta de Charles D-General Manager, el 15 mar. 2024
Thank you for taking the time to tell us about your experience. We are disappointed that we did not meet your expectations and for that I do apologize. We will take your comments and will review them with our team to take corrective actions.

6/10 Aceptable

Sarianne

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Everything was wonderful except housekeeping did not provide enough towels or coffee and creamers. Barely had enough toilet tissue. The rest of staff and restaurant were wonderful but a cup of coffee and towel for each guest should have been available.
Se hospedó 3 noches en marzo de 2024
Respuesta de Charles D-General Manager, el 14 mar. 2024
Thank you for taking the time to share your feedback on your recent visit. We are disappointed to learn that we did not meet your expectations and for that I do apologize. We will be reviewing your comments with our housekeeping team to review our standards in our rooms.

2/10 Terrible

GLEN

Viaje familiar
No le gustó: Servicio y personal y servicios
Waitress at restaurant super unfriendly Rude Impatient
Se hospedó 3 noches en marzo de 2024
Respuesta de Charles D-General Manager, el 12 mar. 2024
We are disappointed to hear about your experience. We the comments we receive very seriously and will be addressing our food and beverage team in regards to this issue.

10/10 Excelente

melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Charles D-General Manager, el 12 mar. 2024
Thank you for taking the time to rate your experience. We are happy to see we exceeded your expectations and look forward to seeing you in the near future.

8/10 Bueno

Teresa

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice facility & nice staff. The parking cost certainly needs to be pointed out & explained better. I was charged $40 for one night of parking. This is unacceptable. The lot apparently is owned by a separate entity & the hotel could do nothing about the charge. “If” there was some way that they could have validated the ticket before you leave the garage (that’s when you have to pay to get out) they never said anything about that and certainly should
Se hospedó 1 noche en marzo de 2024
Respuesta de Charles D-General Manager, el 9 mar. 2024
Teresa, thank you for taking the time to share your feedback about the parking situation and apologize for any inconvenience. We will be reviewing the parking process with our team members to ensure it is communicated properly. There is discounted parking for hotel guests, the room key will be activated for in and out privileges.

2/10 Terrible

Sarah

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible customer service, bathrooms were tiny and old.
Se hospedó 1 noche en febrero de 2024
Respuesta de Charles D-General Manager, el 8 mar. 2024
Thank you for taking the time to share your feedback. We are disappointed to learn that we did not meet your expectations and for that I do apologize. We will be reviewing your feedback with our team to ensure we take corrective action to improve the guest experience.

8/10 Bueno

Becky

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Charles D-General Manager, el 8 mar. 2024
Thank you for taking the time to rate your experience. We look forward to your next visit with us.

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The parking garage was tough for a big SUV, but otherwise a great hotel!
Se hospedó 1 noche en febrero de 2024
Respuesta de Charles D-General Manager, el 2 mar. 2024
Thank you for taking the time to rate our hotel. We are excited to see we exceeded your expectations and look forward to seeing you in the near future. On your next visit please ask the Front Desk about our oversized parking.

10/10 Excelente

Tiffani

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was awesome stay was awesome
Se hospedó 1 noche en febrero de 2024
Respuesta de Charles D-General Manager, el 26 feb. 2024
Thank you for taking the time to rate your stay. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

10/10 Excelente

Jody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Charles D-General Manager, el 26 feb. 2024
Thank you for taking the time to rate your stay. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

6/10 Aceptable

Donna

Le gustó: Limpieza y servicio y personal
for the price of the room i was expecting more
Se hospedó 1 noche en febrero de 2024
Respuesta de Charles D-General Manager, el 22 feb. 2024
Thank you for taking the time to provide feedback on our recent visit. We would love the opportunity to hear more on how we could of exceeded your expectations.

6/10 Aceptable

Chris

Viaje familiar
No le gustó: Condiciones de la propiedad
The location was very convenient for our needs while there. The property was mediocre at best, cracks in the parking garage and the gates didn’t want to work as they should to the point of having staff in the parking lot having to radio in to get them lifted, the pool ladder was loose, guests left trash lying around everywhere which was left for long periods of time. Definitely should have checked to make sure the rooms had microwaves, I think we are at a point in time where it is a room standard. It was definitely overpriced for what you actually receive. The card keys were very iffy on when they wanted to work. Hilton could absolutely do better with this location.
Se hospedó 3 noches en febrero de 2024
Respuesta de Charles D-General Manager, el 19 feb. 2024
Thank you for taking the time to provide feedback on your recent visit. We are disappointed to learn that we did not meet your expectations and for that I do apologize. We are working with our team to review your comments and correct the issues you brought to our attention.

6/10 Aceptable

Lona

Viaje en pareja
It was convenient to the bok center up over all not sure I would stay again .
Se hospedó 1 noche en febrero de 2024
Respuesta de Charles D-General Manager, el 19 feb. 2024
Thank you for taking the time to rate your stay with us. We are disappointed that we did not exceed your expectations and look forward to an opportunity to what we could of done to better the experience.

10/10 Excelente

Bryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service
Se hospedó 3 noches en febrero de 2024
Respuesta de Charles D-General Manager, el 15 feb. 2024
Bryan, we are excited to learn we exceeded your expectations and look forward to seeing you in the near future.

10/10 Excelente

lawrence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All great
Se hospedó 1 noche en febrero de 2024
Respuesta de JimR, el 15 feb. 2024
Thank you for your reply. We value every comment but especially appreciate a confirmation that we did what we came to work to do. We hope to see you again.

2/10 Terrible

Richard

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Charles D-General Manager, el 14 feb. 2024
We are certainly disappointed to learn that we did not meet your expectations and for that I do apologize. We look forward to an opportunity to correct the issues to improve the guest experience.

10/10 Excelente

Janine, El Dorado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful remodeled hotel. Will stay again
Se hospedó 1 noche en febrero de 2024
Respuesta de Charles D-General Manager, el 14 feb. 2024
Janine, thank you for taking the time to tell us about your experience. We re happy to hear that you enjoyed your stay. We look forward to seeing you again.

6/10 Aceptable

Linh

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Charles D-General Manager, el 5 feb. 2024
We are disappointed to learn that we did not meet your expectations and for that I do apologize. We would love the opportunity to work on any opportunities to ensure a great experience in the future.

10/10 Excelente

Kathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The parking garage was a little sketch but aren’t they all? This was a very nice and very well run hotel. The staff were all super friendly and super helpful and accommodating and the suite I stayed in was phenomenal.
Se hospedó 1 noche en diciembre de 2023
Respuesta de JimR, el 30 ene. 2024
Thank you Kathy... and yes, parking garages can be a bit unsettling, especially at night. We appreciate and celebrate all positive feedback, and I will happily share yours with our team. Thanks again for taking the time to create this recognition opportunity.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel staff were excellent and the hotel was really nice would stay again
Se hospedó 1 noche en enero de 2024
Respuesta de JimR, el 30 ene. 2024
Thank you James. We try every day to meet or exceed all guest's expectations, and when someone takes the time to let us know we've been successful, take it to our halls to ensure every team member knows. Thank you for sharing these wonderful sentiments.

10/10 Excelente

Garrett

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Need more truck parking
Se hospedó 1 noche en enero de 2024
Respuesta de JimR, el 30 ene. 2024
Thank you for your comment Garrett. We understand how frustrating it can be when your oversized vehicle is not a singular entity. We have actually expanded the number of oversized parking stalls but on certain nights it is just not enough. We apologize for the inconvenience and thank you for your patience.

8/10 Bueno

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Charles D-General Manager, el 23 ene. 2024
Scott,Thank you for taking the time to rate your experience. We are disappointed that we did not exceed your expectations and look forward to another opportunity to do so in the near future.

10/10 Excelente

Charlotte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de JimR, el 21 ene. 2024
Thank you for your response. We are humbled by your kindness and will share your review with every team member. Thank you again for taking the time to let us know about your experience.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Charles D-General Manager, el 19 ene. 2024
Thank you for taking the time to rate your experience at the DoubleTree by Hilton Tulsa Downtown. We look forward to the opportunity to exceed your expectations on your next visit.

8/10 Bueno

Jessica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Charles D-General Manager, el 14 ene. 2024
Jessica, thank you for taking the time to rate your recent experience. We look forward to your next visit so that we can exceed your expectations.

10/10 Excelente

Lindsey

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
The staff was very friendly and helpful. Location is very convenient as located right next to the Cox convention center. Elevators in garage were not working though and facility is a bit dated.
Se hospedó 1 noche en enero de 2024
Respuesta de Charles D-General Manager, el 14 ene. 2024
Lindsey, thank you for taking the time to tell us about your experience. We are excited to learn we exceeded your expectations. Wanted to advise you that the garage elevator has been fixed.

10/10 Excelente

Crystal

Viaje familiar
Le gustó: Servicios
The staff has all been helpful and nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Charles D-General Manager, el 11 ene. 2024
We are excited to see we exceeded your expectations and for that we thank you. We look forward to your next visit.

10/10 Excelente

Courtney

Se hospedó 1 noche en diciembre de 2023
Respuesta de Charles D-General Manager, el 23 ene. 2024
Courtney, thank you for taking the time to rate your experience with us. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

6/10 Aceptable

Heather, Tulsa

Le gustó: Limpieza
This hotel was fine. Nothing special. The garage, however, was very short and difficult to navigate even in a small SUV. Then they charged us $25/night to park in it, which was not made clear when we were advised our room key would get us in and out of the garage. The public can park there for $30. If the parking charge had been more open and obvious, I would have chosen another property. We won’t choose this one again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Charles D-General Manager, el 1 ene. 2024
We are certainly disappointed to learn that we did not meet your expectations and for that I do apologize. We will review your comments with our Front Office team and ensure our signage is appropriate in the garage.

8/10 Bueno

Mindi K, WEATHERFORD

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Very nice hotel with great amenities. Only reasons for lowering the score were 1) our room wasn't cleaned/restocked one of the three days we were there and 2) they wete very short staffed for being booked up so it was very hard to get a blanket for the sleeper sofa at 9pm.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Charles D-General Manager, el 1 ene. 2024
Thank you for your feedback. We will review your comments with our team to take corrective actions to improve the guest expereince.

10/10 Excelente

Dave

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Charles D-General Manager, el 1 ene. 2024
Thank you for your rating. We are excited to learn we exceeded your expectations and look forward to seeing you in the near future.

10/10 Excelente

Eadie

Le gustó: Limpieza y condiciones de la propiedad
Close to my kids
Se hospedó 1 noche en diciembre de 2023
Respuesta de Charles D-General Manager, el 24 dic. 2023
Eadie, we are excited to learn that we exceeded your expectations. Thank you for taking the time to share your feedback with us and look forward to seeing you in the near future.

6/10 Aceptable

Laynie

Le gustó: Limpieza y servicio y personal
Room was nice but water was barely Luke warm making for a horrible shower.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Charles D-General Manager, el 18 dic. 2023
Thank you for taking the time to share rate your experience. I am disappointed to see that we did not meet your expectations and for that I do apologize. I will be meeting with our engineering team to discuss the challenge you brought to our attention.

10/10 Excelente

deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very nice. The hotel overall is very nice, will probably stay here again if we go to another event at the BOK arena. Shuttle bus service to and from saved us money and time. Staff were very friendly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Charles D-General Manager, el 18 dic. 2023
Thank you for taking the time to tell us about your experience. We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.