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Opiniones de Quality Inn & Suites Owasso US-169

2.5 out of 5
Quality Inn & Suites Owasso US-169
7653 North Owasso Expressway, Owasso, OK

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 120 de 430 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 140 de 430 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 84 de 430 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 47 de 430 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 430 opiniones" "

7.6/10

Limpieza

8.0/10

Servicio y personal

6.0/10

Servicios

7.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jimy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Experience Team, el 29 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Owasso US-169. We are quite pleased to hear that you had a good overall impression of your stay.

10/10 Excelente

Lisandro A

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien esta bien ubicado, y muy buena la atencion, muy limpio
Se hospedó 7 noches en marzo de 2020
Respuesta de Hotel Manager, el 24 mar. 2020
Hello Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

2/10 Terrible

Cherish

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
There was flood in my room and my little started getting bitten by bugs. Not a good stay.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Experience Team, el 7 may. 2024
We're sincerely sorry for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Please know that your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much improved experience in the future.

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very conveniently located to a couple of venues important to my trip.
Se hospedó 3 noches en mayo de 2024
Respuesta de Regards,Customer Care Team, el 6 may. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excelente

Mavis

Le gustó: Limpieza y servicio y personal
Se hospedó 7 noches en abril de 2024
Respuesta de Guest Experience Team, el 24 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Owasso US-169. We are quite pleased to hear that you had a good overall impression of your stay.

8/10 Bueno

william

Se hospedó 3 noches en abril de 2024
Respuesta de Guest Experience Team, el 7 may. 2024
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 Bueno

Liz

Viaje en grupo, Viaje con mascota
Le gustó: Limpieza y servicio y personal
It's reasonably priced. It's not new or updated but clean. Staff was very friendly and helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Experience Team, el 8 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Owasso US-169. We are quite pleased to hear that you had a good overall impression of your stay.

10/10 Excelente

MAI

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place for R&R at the end of the day
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Experience Team, el 8 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Owasso US-169. We are quite pleased to hear that you had a good overall impression of your stay.

8/10 Bueno

Ashley

Nice
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Experience Team, el 4 abr. 2024
Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us four stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.

4/10 Malo

Frank

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Rooms need to be updated, fridge did not work there was no body soap, pillow and bed very uncomfortable.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Care Team, el 7 mar. 2024
Hi Frank,We apologize for the issues you encountered with the room amenities, including the non-functional fridge, lack of body soap, and discomfort with the pillow and bed. We understand how important these elements are to a comfortable stay. We are taking immediate action to address these concerns by initiating a room-by-room inspection to ensure all appliances are in working order and amenities are fully stocked. Additionally, we're reviewing our bedding options to provide a more comfortable sleeping experience. Your feedback is crucial to us in making these improvements, and we're committed to enhancing the quality of your stay. Thank you for bringing this to our attention, and we hope to welcome you back in the future to a much-improved experience.Best Regards, Guest Experience Team

4/10 Malo

Lawrence

Viaje en pareja
They gave us a different room than what I ordered. There was no microwave I had to complain at the front desk. They did bring one the second day. The ice machine did not have any ice
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 16 feb. 2024
Hi Lawrence,We're sincerely sorry for the inconveniences you experienced during your stay. It's unacceptable that you were provided with a different room than you ordered and had to request a microwave. Additionally, the lack of ice in the ice machine is not up to our usual standards, and we apologize for the inconvenience. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Please know that your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much improved experience in the future. Best Regards, Guest Experience Team

10/10 Excelente

Ida

Viaje de negocios
Le gustó: Servicios
Got bitten by bedbugs
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Experience Team, el 8 feb. 2024
Hi Ida,We're truly sorry to hear about your experience with bedbugs during your stay. Please accept our sincere apologies for any inconvenience this may have caused. The comfort and well-being of our guests are of utmost importance to us, and we take reports of this nature very seriously. Our team is actively addressing the situation to ensure that it's thoroughly resolved, including implementing rigorous pest control measures and conducting thorough inspections of all our rooms. We appreciate your feedback and thank you for bringing this matter to our attention. We request you give us another chance to host you successfully!Best Regards, Guest Experience Team

4/10 Malo

Michael

Viaje familiar
Le gustó: Servicio y personal
Breakfast was limited, gravy for biscuits and gravy was inedible. Checked into our room late afternoon, went to our event and when we returned our room was rented out a second time and our keys wouldn't work. We met the other renters in the lobby trying to straighten out the mixup.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 5 feb. 2024
Hi Michael,We apologize for the inconveniences you experienced during your stay. It's disheartening to hear about the issues with the breakfast and the mix-up with your room. Such incidents are certainly not reflective of the high standards we strive to maintain. We understand the importance of a seamless and enjoyable stay, and we're sorry for falling short of those expectations. Your feedback is crucial, and we'll thoroughly investigate and address these matters to prevent similar occurrences in the future. If there's anything specific you'd like to share or any other concerns you have, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to make amends on your next visit.Best Regards, Guest Experience Team

10/10 Excelente

Natalie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 19 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team, el 30 dic. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excelente

Randall

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient and friendly staff
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team, el 30 dic. 2023
Hi Randall,Thank you for your positive feedback! We're delighted to hear that you found our hotel convenient and our staff friendly. If there's anything specific you loved or any additional suggestions you may have, feel free to share. We look forward to providing you with another pleasant experience during your next visit!Best Regards, Guest Experience Team

10/10 Excelente

william

Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Care Team, el 20 dic. 2023
Hi william,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Guest Experience Team

8/10 Bueno

shawn

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 23 nov. 2023
Dear Shawn, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards, Guest Experience Team

8/10 Bueno

Sonja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a good place to stay although the property next door was run down and looked unsafe it was there sister property and I would never recommend it to anyone. Why drug activity outside the property and it was dirty and ran down.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Care Team, el 15 nov. 2023
Hi Sonja,I'm glad to hear that you had a positive experience during your stay with us. I'm truly sorry to learn about the challenges you noticed at our sister property nearby. We take your feedback seriously and will communicate these concerns to the appropriate teams to ensure steps are taken to address any issues regarding safety and cleanliness. Your recommendation means a lot, and we hope to have the opportunity to provide you with an even better experience should you choose to stay with us again in the future.Best Regards, Guest Experience Team

6/10 Aceptable

Kraig

Le gustó: Limpieza y servicio y personal
Room was clean, staff was friendly but continental breakfast was non existent.
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 3 nov. 2023
Hi Kraig,We're glad to hear that you found your room clean and the staff friendly during your stay. However, we apologize for the disappointment you experienced with the continental breakfast. Your feedback is valuable, and we will work to ensure a more satisfactory breakfast experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide an improved stay on your next visit.Best Regards, Guest Experience Team

2/10 Terrible

Tou

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Not appealing. Smelled like marijuana. Room wasn't clean. Tub was peeling. Fixtures were placed to hold things up. Air conditioner cover was hanging off the wall.
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Care Team, el 30 oct. 2023
Hi Tou,We apologize for the subpar experience you had during your stay. Your feedback is essential, and we take these concerns seriously. We will address the issues you mentioned regarding cleanliness and property conditions promptly to ensure a more appealing and comfortable environment for our guests. Your satisfaction is important to us, and we hope you will consider giving us another chance to provide a more satisfactory experience in the future. Best Regards, Guest Experience Team

8/10 Bueno

Dorothy

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I thought that staff was very nice. We stayed a week and was able to see the comings and goings of regular customers. We had one room where there were problems with key, so we were moved to another immediately. I was with my mom who need bottom floor due to age and they accommodated quickly. The beds were comfortable, and the staff was attentive to our needs as necessary. About 7pm or so oil rig and other workers come into the motel, and it becomes louder and more drink beer. All were very nice and polite; however, I could say that it might through others off. It does have a Braum's in parking area which was a short walk.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Customer Care Team, el 19 sept. 2023
Dear Dorothy,Thank you for taking the time to share your feedback about your week-long stay with us. We're pleased to hear that you found our staff very accommodating and attentive to your needs, particularly when you needed a room on the ground floor for your mom. It's great to know that the beds were comfortable and that you had a positive experience overall. We appreciate your understanding about the presence of oil rig and other workers in the evenings. We understand that this may have a different atmosphere, but we're glad to hear that everyone was polite and respectful. Having a Braum's nearby for added convenience is certainly a plus, and we hope it enhanced your stay. If you have any further comments or if there's anything specific you'd like to share or request for future stays, please don't hesitate to let us know. We look forward to welcoming you back on your next visit.Best Regards, Guest Experience Team

2/10 Terrible

Amanda

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This place is disgusting!!
It was a horrible stay! Toilets didn't flush properly, the showers didn't drain, the ACs didn't work properly, ice machines didn't work in 107 degree weather. The ground was covered is cigerettes and people where living there. I should of never made this reservation. Which i will be calling Choice hotels and complaining. We want a REFUND!
Se hospedó 3 noches en agosto de 2023
Respuesta de Customer Care Team, el 28 ago. 2023
Hi Amanda,Thank you for sharing your feedback with us. We're deeply sorry to hear about the various issues you encountered during your stay. Your comfort and safety are of utmost importance, and we apologize for falling short of your expectations in terms of the functionality of amenities, cleanliness, and overall environment. We take your comments seriously and will address these concerns with our team to ensure improvements are made. Your experience does not reflect the standards we strive for, and we hope you might consider giving us another chance to provide you with a more satisfactory stay in the future.Best Regards, Guest Experience Team

2/10 Terrible

Amanda

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Toilets don't flush, showers dpnt drain, AC doesnt work, the ground is covered in cigarettes and not clean. People are living there and its an unsafe environment.
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 28 ago. 2023
Hi Amanda,We apologize for the inconvenience and disappointment you experienced during your stay. It's concerning to hear about the issues you encountered with the toilets, showers, AC, cleanliness, and overall environment. Your comfort and safety are our top priorities, and we're sorry that we fell short of providing a satisfactory experience. Your feedback will be taken seriously, and we'll work diligently to address these concerns to enhance the quality of our facilities and services. We appreciate your candid comments and hope you might consider giving us another opportunity to provide you with a better stay in the future.Best Regards, Guest Experience Team

2/10 Terrible

reginald

Viaje en pareja
No le gustó: Servicios
Room smelled moldy, beds were old and barely on track. Free breakfast was cereal without milk, bagel without cheese and 3 mini muffins that had been bit into. Worst stay I’ve ever had. Very upset
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 25 ago. 2023
Hi reginald,We sincerely apologize for the disappointing experience you had during your recent stay. Your feedback regarding the room condition, bedding, and breakfast is deeply concerning, and we take your comments seriously. This is certainly not the standard we strive to uphold, and we are taking immediate steps to rectify these issues to ensure a better guest experience moving forward. We appreciate your honesty in sharing your concerns, as it helps us identify areas for improvement. Your satisfaction is important to us, and we hope to have another opportunity to provide you with the quality stay you deserve.Best Regards, Guest Experience Team

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
The hotel served its purpose. Cheap and a place to sleep. The hotel needs a lot of updates.
Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Care Team, el 22 ago. 2023
Dear Guest,Thanks for taking the time to share your thoughts with us. It sounds like you found what you needed – an affordable spot to catch some Zs. We totally get where you're coming from with the updates – it's like giving a place a fresh coat of paint or a new pair of shoes. Your input helps us pinpoint where we can step up our game. We'd love to have you back and show you the improvements we've made. Until then, safe travels and happy adventures!Best Regards, Guest Experience Team

6/10 Aceptable

Kay

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Dead crickets in the bathroom
Respuesta de Customer Care Team, el 22 ago. 2023
Hi Kay,Thanks for reaching out and sharing your experience with us. We're sorry to hear about the unexpected visitors in your bathroom. That's definitely not the kind of surprise we aim for. Our team is committed to ensuring a clean and comfortable environment for our guests, so we'll be addressing this promptly to make sure it doesn't happen again. We appreciate your feedback and hope you'll give us another chance to provide you with a much more enjoyable stay in the future.Best Regards, Guest Experience Team

10/10 Excelente

Larry

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 16 ago. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Holly

Le gustó: Limpieza
Se hospedó 9 noches en agosto de 2023
Respuesta de Customer Care Team, el 14 ago. 2023
Dear Holly,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Guest Experience Team

10/10 Excelente

Brandon

It was fine
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 11 ago. 2023
Hi Brandon,Thank you for taking the time to share your feedback. We're glad to hear that your stay was satisfactory. If you have any specific suggestions or areas where we could improve, please feel free to let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.Best Regards, Guest Experience Team

8/10 Bueno

Douglas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was pretty good. No one ever brought new towels or took out the garbage. Refrigerator was not very cold.
Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Care Team, el 11 ago. 2023
Hi Douglas,Thank you for taking the time to provide your feedback. We're glad to know that you found the room to be comfortable. We apologize for the inconvenience you experienced with the towels, garbage, and refrigerator. Your comments help us improve, and we'll work on ensuring prompt towel and garbage service. As for the refrigerator, we'll look into its cooling performance to make sure it meets the standard. We appreciate your insights, and if you choose to stay with us again, we'll strive to provide a more seamless experience!Best Regards, Guest Experience Team

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Care Team, el 9 ago. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Calm and easy
The stay was nice, friendly and poilite
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 26 jul. 2023
Dear Matthew, we are delighted to hear that you had a nice stay at our hotel and that our staff was friendly and polite during your visit. Your positive feedback means a lot to us, as we strive to provide excellent customer service and a welcoming environment for all our guests. Our team works hard to ensure that every guest feels comfortable and well taken care of, and it's rewarding to know that their efforts made a positive impact on your stay. If there are any specific aspects of your stay that stood out or any team members who went above and beyond to assist you, we would love to hear more about it. Your kind words will motivate us to continue providing exceptional service to all our guests. We genuinely appreciate your feedback and for choosing our hotel for your stay. Should you plan to visit the area again or have any future accommodation needs, don't hesitate to reach out to us directly. We look forward to the opportunity of hosting you again in the future and ensuring you have another wonderful experience with us. Thank you once again for your kind words, and we hope to welcome you back soon!Best Regards, Guest Experience Team

6/10 Aceptable

Isabella

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 20 jul. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

DeAnn

Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 2 ago. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Malo

CLAYTON

No le gustó: Limpieza y condiciones de la propiedad
Hotel charged us $20.00 over what was quoted on hotels.com. Charged us for housekeeping but they never came in the room, trash was never taken out and we had to ask for clean towels multiple times. Staff was friendly & helpful but there was a creepy, shirtless guy hanging around the lobby & pool and even saw him cleaning it & dumping trash. Looked like he was helping his girlfriend/wife that worked there but was very odd. Pool was dirty and handrails are coming out of the ground, not safe. When I asked about the overcharge, they said I would get refunded $20, but have not received it. Definitely won’t be staying here in the future.
Se hospedó 5 noches en julio de 2023
Respuesta de Customer Care Team, el 14 jul. 2023
Hi CLAYTON,We apologize for the issues you experienced during your stay. We regret any overcharge and inconvenience caused. We apologize for lapses in housekeeping, the presence of an odd individual, and cleanliness issues with the pool and handrails. Refunds are being processed, and we appreciate your patience. We request you give us another chance to provide you with a more improved experience!Best Regards, Guest Experience Team

10/10 Excelente

Natalie

Se hospedó 2 noches en julio de 2023
Respuesta de Customer Care Team, el 1 ago. 2023
Hi Natalie ,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Guest Experience Team

6/10 Aceptable

Jay

Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 13 jul. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I enjoyed a nice long hot bath. Just what i needed to relax today.
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 11 jul. 2023
Dear Michael,We're glad to hear that you enjoyed a relaxing bath during your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority. It's great to know that you were able to unwind and take some time for yourself. If there's anything else we can do to make your stay even more pleasant, please let us know. We look forward to welcoming you back in the future!Best Regards, Guest Experience Team

8/10 Bueno

Nikki

Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 1 ago. 2023
Hi Nikki,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Guest Experience Team

6/10 Aceptable

Rebekah

Viaje familiar, Viaje familiar con niños
No le gustó: Condiciones de la propiedad
Very out dated. Our room didn't seem very clean. Bathroom was ick and the shower could peel skin it was so hard! The pool looked and smelled awful! When we arrived I had a headache so sent my husband to check in and they wouldn't let him check in. I get it but annoying! Best thing about this place was the location. Probably won't stay again.
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 5 jul. 2023
Hi Rebekah,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced due to the outdated appearance of our hotel. We take cleanliness seriously, and we regret that your room did not meet your expectations. We will address these concerns with our housekeeping team to ensure a higher standard of cleanliness moving forward. We apologize for any discomfort you encountered with the bathroom and shower. We will investigate the water pressure issue and make necessary adjustments to ensure a more pleasant experience for our guests. Regarding the pool, we apologize for any disappointment caused by its condition and odor. We will take immediate action to address this matter and ensure the pool area is clean and inviting for our guests. We understand that the check-in process can sometimes be frustrating, and we apologize for any inconvenience caused. We appreciate your understanding and patience in this matter. We are pleased to hear that you found the location of our hotel convenient. However, we regret that you do not plan to stay with us again. We value your feedback and will use it to make necessary improvements to our property. If you have any further concerns or if there is anything we can do to regain your trust, please feel free to reach out to our management team. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future!Best Regards, Guest Experience Team

8/10 Bueno

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Food night for a fair price.
We only stayed one night but it was a good night. The only problem we encountered was the complimentary breakfast setup ... there was not a lot to choose from and the coffee tasted burnt.
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 4 jul. 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you had a good night overall. However, we apologize for the inconvenience you experienced with our complimentary breakfast setup. We understand the importance of having a variety of options available to meet our guests' preferences. We will take your comments into consideration and work on improving the selection for a more satisfying breakfast experience. Additionally, we apologize for the coffee not meeting your expectations, and we will address this issue with our team to ensure the coffee is brewed to perfection in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even better stay!Best Regards, Guest Experience Team

10/10 Excelente

thomas

Se hospedó 2 noches en junio de 2023
Respuesta de Customer Care Team, el 30 jun. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

marcia

Se hospedó 2 noches en junio de 2023
Respuesta de Customer Care Team, el 17 jul. 2023
Hi marcia,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards, Guest Experience Team

2/10 Terrible

Rachel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was rude nasty rooms toilet ran all night
Se hospedó 3 noches en junio de 2023
Respuesta de Customer Care Team, el 29 jun. 2023
Dear Rachel, we apologize for the negative experience you had during your stay. It's disheartening to hear that our staff was rude and that there were issues with the room, including a running toilet. We strive to provide exceptional service and a comfortable environment for our guests, and we regret that we fell short in this instance. Please know that your feedback is important to us, and we will address these issues with our staff and maintenance team to ensure that necessary improvements are made. We appreciate you bringing these matters to our attention, as it helps us identify areas where we can enhance our guests' experience. We value your feedback and would welcome the opportunity to make it right.Best Regards, Guest Experience Team

6/10 Aceptable

paul

Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team, el 17 jul. 2023
Hi paul,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards, Guest Experience Team

10/10 Excelente

Sherry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was really nice our room was comfortable and clean definitely coming back again!!!
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team, el 29 jun. 2023
Dear Sherry, we're thrilled to hear that you had a great experience during your stay with us! Providing excellent customer service and ensuring clean and comfortable accommodations are our top priorities. It's wonderful to know that our staff was friendly and that your room met your expectations.We truly appreciate your kind words and your intention to return. We look forward to welcoming you back on your next visit.Best Regards, Guest Experience Team

8/10 Bueno

Eileen

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property was clean and the staff was polite. Nice area to walk a dog but was at the end of the property. Breakfast selection was good offering both cold and hot food
Se hospedó 2 noches en junio de 2023
Respuesta de Customer Care Team, el 27 jun. 2023
Dear Eileen, we're glad to hear that you found our property clean and our staff polite during your stay. Providing a pleasant and comfortable experience for our guests is important to us. It's great to know that you enjoyed the area for walking your dog and that our breakfast selection met your expectations, offering both cold and hot food options. Thank you for taking the time to share your positive feedback. We appreciate your kind words and hope to have the opportunity to welcome you back in the future for another enjoyable stay.Best Regards, Guest Experience Team

10/10 Excelente

Henrry

Se hospedó 5 noches en junio de 2023
Respuesta de Customer Care Team, el 27 jun. 2023
Dear Henrry, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Guest Experience Team

10/10 Excelente

Ryan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Customer Care Team, el 22 jun. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team