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Opiniones de Wyndham Tulsa

3.5 out of 5
Wyndham Tulsa
10918 E 41st St, Tulsa, OK

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 187 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 258 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 228 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 183 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 145 de 1001 opiniones" "

6.8/10

Limpieza

7.0/10

Servicio y personal

6.0/10

Servicios

6.2/10

Condiciones de la propiedad

Opiniones

4/10 Malo

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No limpiaron el cuarto ni un día y no dejaban tallas ni sábanas limpias 😡😡😡👎👎👎👎
Se hospedó 3 noches en noviembre de 2019
Respuesta de Jacquee, el 25 nov. 2019
Thank you for your feedback. We're sorry your room didn't get housekeeping services one day. We will work on that!

4/10 Malo

PATRICIA

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

OLGA, houston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente, mis hijos disfrutaron el area de ninos de la alberca

8/10 Bueno

yessenia, Bentonville

Le gustó: Limpieza y servicio y personal
Bueno
Me gusto mucho la picina para ninos, mi hija se divertio mucho .

4/10 Malo

Cliente verificado

Se hospedó 2 noches en marzo de 2020
Respuesta de Jacquee, el 23 mar. 2020
We are sorry to hear that your stay wasn’t perfect. We hope you will return so that we can make things better.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
The elevators were broke and we had to wait for 20 mins to get to our room or to get down from our room as it was overcrowded and limited to one slow elevator for the whole hotel, our AC was broke in our room when we called the front desk for fix or a fan they said they would call back and never did, I was also charged an unauthorized 107.33 by the hotel that I am still waiting on return. Not happy!
Se hospedó 1 noche en marzo de 2020
Respuesta de Ebony, el 15 mar. 2020
Hello, first let me offer my sincerest apologies. Our guest happiness as well as comfort is a TOP priority here at the Wyndham Tulsa. Please contact us with your name so that we can look in into the issues you stated and together resolve them

8/10 Bueno

Tasha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was good our check in was not they didn’t get my reservation from hotels.com but they matched the price there were a couple features of the pool that didn’t work but the kids still loved it my only real complaint is They didn’t have an included breakfast
Se hospedó 1 noche en marzo de 2020
Respuesta de Jacquee, el 15 mar. 2020
Thank you for your feedback. We are sorry that you had issues getting checked in, but glad we were able to match the price for you! We just finished renovating the pool and are working on the last couple things to have it up and running 100%. We do offer room packages with breakfast included, just so you know for your next stay. We hope to see you again soon!

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
Had a pool for the kids------ extremely over crowded and very loud in pool area. Probably won't go back
Se hospedó 1 noche en marzo de 2020
Respuesta de Jacquee, el 14 mar. 2020
We are sorry you didn’t enjoy the pool. It is a great place for the kids to let off steam before returning to the room. It was closed all last month for renovations, so the kids are getting great use out of it right now! We hope you will return at a time that’s less crowded for you!

8/10 Bueno

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First room had bugs and then you gave me a different one which was fine.
Se hospedó 5 noches en febrero de 2020
Respuesta de Ebony , el 1 mar. 2020
I sincerely apologize for any inconvenience this may have caused you while staying with us. We are at your service if any need arises.

4/10 Malo

Ashley, Valliant

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Booked this hotel for use of pool facilities for my sons 6th birthday. Arrived at hotel staff was friendly and check in was easy. Went to elevator to go up to the rooms and seen the pool facilities were undergoing renovation. Got up to the room and the beds were like rocks. Have stayed in this hotel before and the beds weren’t bad however in this particular room they were horrible. Decided to book elsewhere we were in the room long enough to book another hotel. The room was clean however and it is understandable things need renovation just wish I would have known that prior to booking.
Se hospedó 2 noches en febrero de 2020
Respuesta de Jacquee, el 25 feb. 2020
We are sorry to hear that you arrived without knowing that the pool was closed for renovations. It is posted on the websites and the staff is telling everyone as they call to make reservations, but that didn’t help you with your stay. The pool will be reopened in March and we hope you will return then to see how great it looks! We are also working on renovating all the rooms so you will much more comfortable on your next trip! We look forward to seeing you!

4/10 Malo

Stephanie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not good!
The first room we were given it took 5 flushes to flush the toilet and one if the bathroom lights was burned out. I called down to ask for a light bulb and 30 minutes went down to the desk to ask for one and was told engineering had to change it. After telling them about the toilet they offered another room. The second room was not very clean. The bathmat was wadded up beside the toilet and the bathroom and room floor did not appear to be swept. Lastly the air conditioner did not get cool until sometime in the middle of the night. Overall it was not a good hotel experience.
Se hospedó 1 noche en febrero de 2020
Respuesta de Jacquee, el 23 feb. 2020
We are sorry to hear about your stay and apologize for the inconvenience of having to move rooms. We are in the midst of a huge renovation and the rooms are a top priority! We want everything about your stay to be perfect and your feedback will help us get there! We look forward to seeing you again

2/10 Terrible

Ronald

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Worst ever
way over priced, rooms not clean and way out of date, key card didn't work, Toilet seat was so wrong and nasty looking
Se hospedó 1 noche en febrero de 2020
Respuesta de Jacquee, el 23 feb. 2020
We are sorry to hear you didn’t enjoy your stay. We are in the midst of a huge renovation and the rooms and key readers are a top priority! We hope you will return soon and see all that has been improved!

4/10 Malo

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was very accommodating and helpful, and the breakfast was good however we had some issues... The pool was being renovated, which we would have known if we had read the fine print while booking, the room was not very clean, microwaves cord wasnt even long enough to be plugged in, and blowdryer was actually sticky
Se hospedó 1 noche en febrero de 2020
Respuesta de neli Lopez ,Front desk Supervisor , el 15 feb. 2020
first I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case we fell at the time, you were staying with us, Please don't let this experience keep you from coming back I will make sure your next stay is 100%,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Se hospedó 1 noche en enero de 2020
Respuesta de Jacquee, el 20 ene. 2020
Thank you for your feedback

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
More positives than negatives
Check in was easy, the staff was pleasant. Overall the hotel was clean and nice. The buffet breakfast was set up nice with a good variety of food. The younger kids loved the indoor pool! They had small slides and the water was shallow. The nightly rate that we got was a good price. The only negative thing was when you got off the elevator there was a musty smell. When we opened the room door, there was a smell in there too. Once in the room for a little while, you didn’t notice it as much.
Se hospedó 3 noches en enero de 2020
Respuesta de Jacquee, el 20 ene. 2020
Thank you for your feedback. We are glad you enjoyed your stay! We are beginning a huge renovation this month on the hotel so your next trip should be perfect!

2/10 Terrible

PERRY

Viaje de negocios
No le gustó: Servicio y personal
Room keys would not work. Was a long way from the desk and had to go back several times. Finally had to get maintenance up there, and then management to be able to get into the room. This happened more than once. Also, stayed 2 nights and purchased breakfast with the room rate. Had to go back to the desk both times because they said we did not receive the breakfast with the room. I had the receipt showing my room came with breakfast.
Se hospedó 1 noche en enero de 2020
Respuesta de Jacquee, el 20 ene. 2020
We are sorry you encountered so many issues during your stay. We will address areas these at the next managers meeting. Thank you for letting us know!

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Microwave did not work, ran out of towels, toilet paper, room was not cleaned, didn’t have hot water for a whole day, kids pool is supposed to be “heated” it was cold, this place needs a lot of remodeling. The lady at the front desk at night seemed pissed of i asked her a question about my account. The only good thing about this hotel is a lady named Kayla. She was very helpful she needs to work at a resort that will appreciate her. Not this dump. Stay away from this place
Se hospedó 3 noches en enero de 2020
Respuesta de Jacquee, el 20 ene. 2020
Thank you for your feedback! We are glad you liked Kayla! We are beginning a huge renovation this month and hope you return to see all the “new”, including maintenance, policies, and staffing procedures.

6/10 Aceptable

Stephen

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Ok not great
Major key issues, Heat would not get hot, no extra blankets
Se hospedó 3 noches en enero de 2020
Respuesta de Jacquee, el 20 ene. 2020
Thank you for your feedback. We are beginning a huge renovation this month and your next stay with will find you warm and key issue free!!!

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
Very mediocre facility; way overpriced. Decor is outdated and heat/air doesn’t work properly.
Se hospedó 1 noche en enero de 2020
Respuesta de Jacquee, el 19 ene. 2020
We are sorry to hear you didn’t enjoy your stay. We are beginning a huge renovation this month and we do hope you will return to see all that we’ve accomplished!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in time is 3pm but it was after 4pm before rooms were ready, & no offer of any accommodation. This put us behind because we had somewhere to be. The breakfast buffet was disappointing.
Se hospedó 1 noche en enero de 2020
Respuesta de Jacquee, el 19 ene. 2020
Thank you for your feedback. We apologize for the delay in getting all the rooms ready and hope it didn’t inconvenience you too much. I’m sorry you didn’t enjoy breakfast. We will address these issues and hope that you will return soon so you can see how much we’ve improved!

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disappointed
There was so much moisture inside on the curtains it was starting to mold. Along with the ceiling in the bathroom. And anytime we left and came back we had to get our key re scanned. This included midnight after the races every single night. And nothing was offered for the inconvience. We were told each time it was fixed. each night we would get to the 7th floor all the way to the end of the hall and neither key would work.
Se hospedó 6 noches en diciembre de 2019
Respuesta de Jacquee, el 7 ene. 2020
Thank you for your feedback. We are currently in a huge renovation of the hotel -including the rooms and the locks to make your next stay better. We hope you will return soon so see all we’ve accomplished!

6/10 Aceptable

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tv remote battery cover broken , bulb in lamp out, illegals only cleaned room 1 time in 4 days and no speak english
Se hospedó 4 noches en enero de 2020
Respuesta de Jacquee, el 7 ene. 2020
Thank you for your feedback. We will look into your reservation to get the room number to fix the broken cover and bulb. I’m not sure why housekeeping didn’t get your room spruced up during your stay but that will be addressed. We hope you will return soon so you can see all the improvements coming with our renovation.

8/10 Bueno

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Front desk was helpful when needed. Had no problems and easy to find hotel
Se hospedó 3 noches en enero de 2020
Respuesta de Jacquee, el 6 ene. 2020
So glad to hear you had a great stay, we hope you will return soon! Thank you for your feedback!

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never Again! Avoid this Dump!
Management is a joke. Screwed up my credit card by charging the full amount, then refunded it, and then charging it again. Oh, and the refund wouldn’t get back to my card for “5-10” business days. Very dismissive and condescending. I understand the ‘not responsible’ for items left in room.... but, I’ve worked at a 20+ cabin resort and have worked to get objects back to guests. This hotel? If you leave it, it’s gone! I left a $60 headlamp, not a big deal and wouldn’t seem to be something housekeeping would steal. Either they have a dishonest housekeeping staff, or management doesn’t take guest experience seriously. I’m betting on the latter. I left numerous messages for management to call me regarding the credit card fiasco and my headlamp. They would never return my call. The only way I could talk to them is if I used a different phone and caught them picking up the line-they apparently used their caller id and wouldn’t answer my phone number, calling several times in a row until the call dropped. I have stayed at this hotel numerous times because of its water park. I will never stay at this facility again. Some rooms are cleaner than others. This was our worst stay-mildew smell, dirty sheets, just funky as all get out. My daughter may be upset that I won’t book here again (stay in Tulsa one weekend a month with my daughter). But, it would take an act of goodwill from corporate to change my mind. Namely, I just want my headlamp back after dealing with such terrible people.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Jacquee, el 7 ene. 2020
I would like to apologize for all of the issues you experienced during your stay. We are undergoing a huge revamp of the hotel right now, including staffing and rooms. I hope you will consider staying with us again to see all we have accomplished.

4/10 Malo

chelsea

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
waste of money!
fire alarm went off late at night due to an employee burning something in the kitchen, way past the kitchen being closed. our room keys had to be reset multiple times and even once came up to our room and it wasn’t locked, “water park” was a joke. it’s a kiddie pool with a slide, water is cloudy, smells bad, and overall dirty, guy that checked us in didn’t even know if i paid for a single bed room and double bed. hotels.com states has free breakfast, it’s $12 per person. overall not an enjoyable experience. will not stay here again
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jacquee, el 7 ene. 2020
Thank you for your feedback. We do apologize for the alarm going off. That’s never fun. We are currently undergoing a huge renovation which includes staffing and rooms. E hope the next time you’re in Tulsa you’ll come stay with us and see all we’ve accomplished!

8/10 Bueno

Darian

Le gustó: Limpieza y servicio y personal
Decent stay
Beds were too hard and the floors were hard wood. Overall easy stay. Felt nice to relax and unwind.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jacquee, el 30 dic. 2019
Thank you for your feedback! We are so glad you could relax and unwind. We are sorry you didn’t like the beds. We will begin a renovation in January and hope you come back to see all that we have improved!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It has a welcoming main entrance, restaurant/bar, attractive water park, the elevators smell wonderful. The only negative was our bathroom deposit tank was faulty and we had to be pressing on handle to make sure the plug caught on to avoid hearing the spray of water filling the tank. Other than that the staff was courteous and were very accommodating.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Jacquee, el 28 dic. 2019
Thank you for your feedback. We would be happy to replace that faulty toilet piece. If we knew what room you were in that would be helpful but if you don’t reply we will find it! We are so glad you were welcomed in with the lobby and enjoyed the restaurant and Leapin’ Louie’s Lagoon. We will begin a huge renovation in January and hope you will return to see how much better it will be for your next stay! Happy New Year!

8/10 Bueno

Debbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was a Christmas present for the little one’s in our family. We get together & call it “Cousin Time” they loved Leaping Loui’s! We made a wonderful memory for them! The only thing we were disappointed in was that the hot tub was not working for adults.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jacquee, el 26 dic. 2019
Thank you for your feedback. Sorry the hot tub was not operational during your stay. We are beginning a huge renovation in January and making lots of improvements on the property. We hope you will return soon to enjoy the hotel and all of its amenities! If you would like to email pics with Louie the frog your child could be featured on our page! We hope you are having a very Merry Christmas for Cousin Time!

2/10 Terrible

A

No le gustó: Servicio y personal y condiciones de la propiedad
The room was really cold, the heater didn't work properly. Also, the water in the shower was only lukewarm.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jacquee, el 21 dic. 2019
Thank you for your feedback. We are sorry that your heater and water wasn't up to keeping you warm. We are about to begin a huge renovation in January. We do hope you will come back for your next visit to see all we have accomplished.

6/10 Aceptable

David

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Was ok
Outside of hotel nice, inside hotel room wasnt extremely clean, beds were uncomfortable, noise from ventilation, tiny bathroom, never changed toilet paper when empty, didnt replace shampoo when used, seemed like just made bed, that's it. Child thought she had bed bugs, I saw 1 thing suspicious, but couldn't confirm otherwise .
Se hospedó 4 noches en diciembre de 2019
Respuesta de Jacquee, el 15 dic. 2019
Thank you for your feedback. We apologize for the service you received while here. We know there are things to improve, and we will begin a HUGE renovations on the hotel next month! We would like to check the room if you could please give us the room number you were staying in or email us with your last name and reservation. We hope you come back soon to see all we've accomplished and improved!

2/10 Terrible

Cliente verificado

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jacquee, el 15 dic. 2019
Thank you for your feedback

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
Weekend Review
We had a pleasant stay on our weekend trip. I was worried because after we book here we read some really bad reviews. But I’m happy to say our visit was pleasant. Things that would agree with bad reviews there is a bad smell to hall carpet. Thankful our room was not carpeted. Also we where advised to reactive our key every time we when out of hotel to ensure it worked. Good location and comfortable stay.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Jacquee, el 11 dic. 2019
Thank you for the feedback! We are glad that you enjoyed your stay and hope to see you back again soon. We are always trying to improve and it's feedback like yours that help us!

6/10 Aceptable

Michael

Viaje familiar
Le gustó: Servicio y personal
It was decent kinda outdated in bathroom it seemed clean just older. Front desk people were very helpful for us though we booked the wrong date and they assisted us in getting it fixed
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jacquee, el 9 dic. 2019
Thank you for your feedback. We are so glad the front desk could accommodate you in getting the right dates. We hope you will come back and see all the things we are working on to improve your next stay!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jacquee, el 9 dic. 2019
Thank you for the great feedback!

6/10 Aceptable

Chris

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Warm pool for kids but needs some work
You could tell that the hotel was at one time a really nice place, but it had become run down. The staff was nice and as helpful as could be, I believe. The kids pool was really warm which was great, but many of the features did not work at all and the floor of the pool was in disrepair and rough. Our room was clean and looked good, but the heater never really blew warm air or changed the temp in the room. There was also a loud, weird clicking noise in the room when we turned on the bathroom light.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Jacquee, el 2 dic. 2019
Thank you for your feedback. We are glad the kids liked the pool! I'll look up your reservation to find your room number and look into lights and heater. We are always making improvements and hope you come back soon to see all we've accomplished!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jacquee, el 2 dic. 2019
Thank you for your feedback. We are always improving and hope you come back doin to ar all we've done!

4/10 Malo

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jacquee, el 2 dic. 2019
Thank you for your feedback. Wtw always making improvements and hope you come back again soon.

2/10 Terrible

Joel

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019
Respuesta de Jacquee, el 2 dic. 2019
Thank you for your feedback. We are always making improvements and hope you come back soon to see all we've accomplished

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
hotel is outdated. rooms feel like luigis mansion. the only thing this hotel has going is the kids pool indoors.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jacquee, el 2 dic. 2019
Thank you for your feedback. We are always making improvements and hope you will come back to see all we've accomplished. The kids pool is great and happy you liked it!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Weekend getaway
Checked in with no problem. When we walked toward our room we noticed water on the carpet outside the room next door. After a few minutes in our room we noticed a smell of “mildew”. We tried to use a can spray to no avail. We requested another room and that was granted. However, that room had not been cleaned at all. Beds were not made and trash everywhere. Hoping to get my credit card deposit returned.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jacquee, el 26 nov. 2019
We're sorry you didn't enjoy your stay. We will need you name to look into the issues.

2/10 Terrible

Kellie

Se hospedó 1 noche en noviembre de 2019

4/10 Malo

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jacquee, el 25 nov. 2019
Thank you for your feedback. We are always making improvements and hope you will come back soon to see all we have accomplished.

2/10 Terrible

Daniel

Viaje familiar
No le gustó: Servicio y personal y comodidad de las habitaciones
Awful
Apparently the key cards deactivate when you leave the building and you’ll have to go to the front desk each time to reactivate. Also our A/C did not work and when we called the front desk about getting a new room they said they could but couldn’t guarantee it would work any better. We told them to refund us the stay and went to a different hotel.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Jacquee, el 19 nov. 2019
Thank you for your feedback. I am sorry you felt the need to leave. Key cards can deactivate if they are near your phone but they definitely are not deactivated by leaving the building. We will have maintenance look into the AC. We address always making improvements on the hotel and we hope you come back and let us show you hope much better we can be.

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like? Nothing Nothing more to say so no more characters
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jacquee, el 26 nov. 2019
Thank you for your feedback. We are sorry to hear you didn't enjoy your stay. We're always making improvements and hope you will return soon to see all we have accomplished.

2/10 Terrible

Cassie

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Jacquee, el 19 nov. 2019
We are sorry to hear you didn't enjoy your stay. We hope you come back and let us show you how much we have improved.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2019
Respuesta de Jacquee, el 18 nov. 2019
Thank toy for your feedback! We hope to see you again soon!

4/10 Malo

Kevin

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Housekeeping failures
My previous stays have all been fine, which is why I went back. This time, things changed. Housekeeping wasn't even close when I arrived at 9:30 pm to having reserved rooms cleaned so people could be checked in. One woman had been waiting since 7pm. Since I was wanting a king room instead of a double, I got a room after just an hour wait. Then, due to maintenance issues with the door, I ended up with multiple trips back to the desk (with luggage) trying to get room cards to work. Finally, just before midnight, I finally was set in a different room. During this time, the lobby filled up with people waiting to get into a room before emptying out. Then, over the 4 nights, house keeping only did my room 1 day. And my room key had to be renewed every night at the desk.
Se hospedó 4 noches en noviembre de 2019
Respuesta de Jacquee, el 19 nov. 2019
We are sorry to hear about the issues you had while you stayed with us. We had unexpected guests show up and we did our best to get everyone a room as quickly as possible. We hope you will return soon and give us another chance at making this the best hotel stay yet.

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kids loved the indoor swimming pool! The staff were excellent as well. Stayed in a lot of hotels and this one exceeded expectations.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jacquee, el 15 nov. 2019
Thank you for your feedback. We are so glad you had a great stay and the kids loved Leapin' Louie's Lagoon! We hope to see you again soon!

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Condiciones de la propiedad
This motel has lost most of its glamor. It is in need of some serious renevation
Se hospedó 2 noches en noviembre de 2019
Respuesta de Jacquee, el 12 nov. 2019
Thank you for your feedback. We are always working on improvements and hope you come back soon to see what we've accomplished!

8/10 Bueno

Derek

Se hospedó 1 noche en noviembre de 2019