Lago

Opiniones de K NAJ Community Cenote residence

K NAJ Community Cenote residence
Residencial K-NAJ Community, 77770 San P, Tulum, QROO

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 19 de 26 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 3 de 26 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 26 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 26 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 26 opiniones" "

9.2/10

Limpieza

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jordi

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Estancia tranquila en Tulum en la naturaleza. Alojamientos de lujo y bien equipados.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Geovanny

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Muy buen lugar para relajarse y alejarse de lo cotidiano, mi pareja y no volveremos pronto!!
Se hospedó 1 noche en abril de 2024
Respuesta de Geovanny , el 12 abr. 2024
Hola, gracias por compartirnos un poco de tu experiencia, es un verdadero placer que disfrutaron de la estancia con nosotros. Esperamos con emoción tu siguiente visita, nos vemos pronto

10/10 Excelente

José Alejandro

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Es hermosa, todo es perfecto y súper romántico😍 el servicio es muy bueno☺️
Respuesta de José Alejandro , el 16 mar. 2024
Gracias por tu bella reseña, José Alejandro. Es muy satisfactorio saber que disfrutaste de tu estancia con nosotros. Esperamos recibirte pronto en tu siguiente visita

10/10 Excelente

JUAN MANUEL GARCIA

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Juan Manuel , el 3 mar. 2024
Hola, Juan Manuel. Gracias por tu valiosa reseña, es un placer saber que disfrutaste de tu estadía y cumplimos con tus expectativas. Esperamos muy emocionados tu siguiente visita

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Nos encanta este lugar!
Un muy lindo lugar para descansar y gozar de la naturaleza, el cenote es lo máximo, se los recomiendo mucho.
Se hospedó 2 noches en diciembre de 2023
Respuesta de K NAJ Community, el 18 ene. 2024
Hola Anonymous,Muchas gracias por tu reseña de K NAJ Community. Nos alegra mucho saber que disfrutaste de tu estancia.Estamos complacidos de saber que apreciaste la belleza natural del lugar y el cenote privado. K NAJ Community está ubicado en una zona tranquila y pintoresca, rodeada de naturaleza. El cenote privado es una de las principales atracciones del complejo, y es un lugar ideal para relajarse y disfrutar de la naturaleza.

10/10 Excelente

Nikol

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Absolutely gorgeous magical property, peaceful, quiet, crystal clear blue cenote w bats, the home was fully equipped (blender coffee pot, fridge) bring your own foods. The most magical little pup is around d please feed him he will look out for you. Enjoy this jungle paradise stay
Se hospedó 1 noche en abril de 2024
Respuesta de Nikol, el 10 may. 2024
How happy it makes us to know that you enjoyed your stay with us and that the concept was key to providing you with an unforgettable experience. We especially appreciate your nice review, rest assured that it motivates us to continue putting our best effort into the service we provide for all our guests. We look forward to your next visit with great excitement.

10/10 Excelente

Godfrey

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Safe, Quiet property. Perfect for people who love privacy with peace and quiet
Se hospedó 5 noches en marzo de 2024
Respuesta de Godfrey, el 12 abr. 2024
Hello, we are truly committed to providing tranquility and comfort to our guests to create unforgettable experiences and it is very satisfying to know that with you we have achieved it.We hope to see you soon!

10/10 Excelente

zepharion

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was nice and safe we had a good time and enjiyed the privacy
Se hospedó 4 noches en marzo de 2024
Respuesta de Zepharion , el 28 mar. 2024
Hello!It is a real pleasure to know that your stay with us has been pleasant and we managed to meet your expectations. Rest assured that we will continue to strive to always provide you with the best experiences. Thank you for your nice contributionSee you soon

10/10 Excelente

Jose

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
This property is really nice. It’s about a 15 minute drive from all of the best Tulum has to offer. The team here did a great job accommodating to us. Would recommend. I also recommend you rent a vehicle if you’re staying at this location, since everything is a drive. The cenote is gorgeous
Se hospedó 3 noches en febrero de 2024
Respuesta de Jose , el 3 mar. 2024
Hello, thank you very much for such a beautiful review, we are very happy to know that your stay was so satisfactory and we value the recognition that you mention towards the collaborators who are part of the K Naj Community team. We are truly committed to providing unforgettable experiences. We look forward to seeing you soon on your next visit.SincerelyK Naj Community

8/10 Bueno

Rory, Winnipeg

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful house and the cenote was incredible. The beds were okay, but small.
Se hospedó 3 noches en febrero de 2024
Respuesta de Rory , el 3 mar. 2024
Hello, it is a pleasure to know that you enjoyed the accommodation and the amenities that make it up, we work hard to always provide the best service to all our guests, for a more satisfactory experience, we recommend that you always view the characteristics of the accommodations, rooms, or if you have questions, feel free to contact us to clear up any response or inconvenience in this regard. We greatly appreciate your visit and we hope to have you with us again.Sincerely,K Naj Community

4/10 Malo

henry, breckenridge

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The property managers did not provide any information on any of the requirements such as possession of the keys when occupant was off property but there was always some security or person there to open the exterior doors just to get inside the property. Other than that very uncooperating manager and was more Cuban style of property management such as limiting privacy and possession of entrance key.
Se hospedó 3 noches en febrero de 2024
Respuesta de Henry , el 3 mar. 2024
Hello, we are really sorry for not having met your expectations regarding the service provided, we are pleased to mention that the entire team that makes up Knaj Community is always in the best position to support guests with any questions or situations that arise during their stay, and to the resolution of the problems, if not, you can also contact the contacts provided to you during the reservation process. Our priority is the comfort and tranquility of our guests, we regret the inconvenience and we hope you will give us a second opportunity to show the improvements.SincerelyK Naj Community

6/10 Aceptable

Jessica

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The property is beautiful and quiet once you get to it, but you have to go down a dirt road with garbage on both sides, past some very sketchy looking places to access it. The gates are locked from the inside at all times so you have to go find an attendant to open them any time you want to go somewhere. The house was beautiful but the spiral staircase was barely wide enough to use, and the kitchen is upstairs. The instant hot water system only produces hot water for about 5 minutes at a time so showers were very uncomfortable. The staff were very friendly.
Se hospedó 3 noches en febrero de 2024
Respuesta de Jessica, el 3 mar. 2024
Hello, thank you very much for the trust in sharing your experience with us, it is really nice to know that the facilities and amenities were to your liking, however, rest assured that your contributions will be taken into account, since one of our priorities is the continuous improvement in all areas of the service we provide to create unforgettable experiences for guestsK Naj Community appreciates your visit and hopes to see you soon

10/10 Excelente

Liza

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
I am so glad we chose to stay at K NAJ. It is off the beaten path but we had rented a car for our trip to Tulum so we could drive to cenotes and different beaches and restaurants. The Tulum Hotel Zone is a little too busy/loud/boujee for us and K Naj provided the quiet, private jungle experience we preferred this time around. We loved that it has its very own cenote and that it was very close to Sac Actun, Tankah, and Dos Ojos cenotes (to name a few). Easy drive to town-about 20 minutes to Tulum beaches. There’s always going to be “things”, anywhere you stay. The water pressure could be better but I have really thick hair and had no problem washing and rinsing it. The mattresses and pillows were comfortable; the A/C’s worked and cooled off the rooms quickly; there was enough dishware and cookware for the two of us; Yadaira and the staff were so kind and accommodating. Overall, we had a lovely stay - we would definitely come back and we recommend it.
Respuesta de Liza, el 3 mar. 2024
Hello, thank you for your excellent recommendation, we are pleased to know that you enjoyed your stay and that you liked the accommodation. Likewise, we highly value the recognition you provide regarding the service received from the collaborators who are part of K Naj Community. Our priority is to create the best experiences for guests and what a joy that you were no exception. We look forward to your soon visit with great excitement.SincerelyK Naj Community

10/10 Excelente

Colton

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Yajaira and the rest of the staff were wonderful. We had a small problem with the stove but they moved us to a much nicer unit next door while they fixed the issue. The cenote on the property was absolutely stunning as well!
Se hospedó 3 noches en enero de 2024
Respuesta de Colton, el 3 mar. 2024
Hello, what a pleasure to know that your stay was to your complete satisfaction, in addition to providing a prompt and effective solution to the problem. Remember that the entire K Naj Community team is always ready to support and resolve any questions from our guests to create unforgettable experiences. We look forward to seeing you very soon on your next visit.SincerelyK Naj Community

10/10 Excelente

alessandra

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Respuesta de Alessandra , el 3 mar. 2024
Hola, Alessandra. Gracias por tu visita, esperamos la estancia haya sido de tu total agrado, te esperamos muy emocionados para tu siguiente visita.

10/10 Excelente

Peta

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The place look exactly as pictures... beautiful. the cenote is beautiful. The host is great and guard was very helpful. i enjoyed my stay and i will be back.
Se hospedó 1 noche en enero de 2024
Respuesta de Peta, el 3 mar. 2024
Hello, what a joy to know that we met your expectations in every way. We greatly value the recognition you give to each of the collaborators who are part of the K Naj Community and together they create unforgettable experiences for our guests. We hope to visit us very soonSincerelyK Naj Community

6/10 Aceptable

Tara

No le gustó: Limpieza y condiciones de la propiedad
Where to begin....I wanted to give this place 5 stars so bad because it is absolutely gorgeous. We are very easy people to please as we travel lots and we never complain but we have never experienced something like this. Let me just list out some things: Pros - breathtaking view - Private cenote - Private pool - the home we booked had a problem with it so they put us in a different one, no extra charge (glad they weren't all booked because then we would have been out of luck I guess!) However we booked the one we did because it had a larger bed so very disappointed we had a much smaller bed. - the sounds of the birds was so peaceful - affordable - AC works great Cons -they advertise that hairdryers are in the bathroom but they don't have hairdryers -only two of the three bathrooms had been cleaned for us -only one hand towel for one bathroom given and only soap in two of the 3 -only one of the three bedrooms were made up -the beds are far too small for two people to sleep comfortably -we requested they makeup one more bed so we could sleep separately and be comfortable and they wouldn't do that (that's like staying at a hotel with two beds in a room but they only make up one of them because there's only two of you!) -beds and pillows are really hard -the dish sponge at the sink was well past it's use... Very dirty... Which caused many fruit flies in the kitchen. We didn't like using it to clean dishes -no dish soap to wash dishes -no tea towels to dry dishes or paper to
Se hospedó 2 noches en enero de 2024
Respuesta de K NAJ Community, el 18 ene. 2024
Hola Tara,Agradecemos enormemente tu valoración sobre K NAJ Community, aunque lamentamos profundamente leer los inconvenientes que experimentaste durante tu estancia. Entendemos completamente tu frustración y decepción, especialmente considerando la belleza del lugar y tu intención inicial de otorgar una puntuación máxima.Valoramos mucho tu perspectiva y te pedimos sinceras disculpas por las carencias que mencionas

8/10 Bueno

Marcello

Se hospedó 10 noches en enero de 2024
Respuesta de K NAJ Community, el 14 ene. 2024
Hola Marcello,Muchas gracias por tu reseña de K NAJ Community. Nos alegra mucho saber que disfrutaste de tu estancia en general.Estamos complacidos de saber que apreciaste la ubicación del complejo, la limpieza y la comodidad de las habitaciones. También nos alegra saber que recomendarías K NAJ Community a otros.

10/10 Excelente

Christoph

Se hospedó 4 noches en diciembre de 2023
Respuesta de K NAJ Community, el 14 ene. 2024
Hola Christoph,Muchas gracias por tu reseña de K NAJ Community. Nos alegra mucho saber que disfrutaste de tu estancia al máximo.Estamos complacidos de saber que apreciaste la ubicación del complejo, la limpieza y la comodidad de las habitaciones. También nos alegra saber que recomendarías K NAJ Community a otros.

10/10 Excelente

Heather

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de K NAJ Community, el 14 ene. 2024
Hola Heather,Muchas gracias por tu reseña de K NAJ Community. Nos alegra mucho saber que disfrutaste de tu estancia.Estamos complacidos de saber que apreciaste la ubicación del complejo, la limpieza y la comodidad de las habitaciones. También nos alegra saber que recomendarías K NAJ Community a otros.

8/10 Bueno

Maegan

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Jahida was an excellent host. She will communicate with her phone for translation if you do not speak Spanish. House was clean. Functions of the house are different than in America, but you are in the jungle of Mexico so some Americans would consider it more like glamping. One house had little hot water for a shower. The other house had hot water, but little shower pressure. Plumbing is different in Mexico, so be prepared if you are used to America luxury. The houses are decorated nicely. The cenote is awesome and its nice to have it to yourself! The location is great inbetween Akumal and Tulum. You will have to open the big gates yourself because the guy isn't always there to do it. Overall, Jahida made it feel like home with her welcoming personality. It's a great place to stay if your looking for adventure and not so much comfortable lounging.
Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

Judy

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Loved the staff that took care of us and communicated along the way. Yahaira made sure to communicate me with a taxi to help us get from Tulum to the home which is about 20 min away. Me gusto mucho el lugar !!💓
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Anthony

Le gustó: Limpieza
Se hospedó 6 noches en septiembre de 2023
Respuesta de K-NAJ Community, el 8 oct. 2023
¡Hola Anthony!¡Muchas gracias por tu reseña! Nos alegramos de que hayas disfrutado de algunos aspectos de tu estancia en K-NAJ Community Tulum.Nos gustaría saber más sobre tu experiencia para poder mejorar. ¿Hay algo en particular que te gustaría que cambiáramos?¡Saludos!El equipo de K-NAJ Community Tulum

10/10 Excelente

IAN

Le gustó: Limpieza y condiciones de la propiedad
I had a great experience at this Place. I will recommend it.
Se hospedó 2 noches en octubre de 2023
Respuesta de K-NAJ Community, el 8 oct. 2023
¡Hola Ian!¡Muchas gracias por tu amable reseña! Nos alegra mucho que hayas disfrutado de tu experiencia en K-NAJ Community Tulum. Tu recomendación significa mucho para nosotros, y esperamos verte pronto de nuevo.¡Saludos!