Beach/ocean view
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Reviews of Mantra Twin Towns

4 out of 5
Mantra Twin Towns
Corner Griffith & Wharf Street, Tweed Heads, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 1002 reviews" "
Rating 8 - Good. 333 out of 1002 reviews" "
Rating 6 - Okay. 99 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lovely and very clean. There was a good range of restaurants and bars downstairs as part of the complex, as well as free basement parking. The hotel was also close to the other amenities in the resort. Look out for the free entertainment and it's worth getting a membership card at the start of your stay, to qualify for various discounts on drinks and meals.
Stayed 6 nights in Apr 2024
Response from Natasha on 29 Apr 2024
Thank you for your 5* review

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Natasha on 29 Apr 2024
Thank you for your 5* review

6/10 Okay

maralyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had a studio room in the Harbour side complex. The room was very small, i would have thought that for the price we paid, it would have been better set up.
Stayed 2 nights in Apr 2024
Response from Natasha on 29 Apr 2024
Thank you for providing feedback on your stay.We hope you will visit again perhaps in one of our spacious apartments

6/10 Okay

gerald

Traveled with partner
Disliked: Cleanliness
Property was not the same as pictures diplayed
Stayed 6 nights in Apr 2024
Response from Natasha on 29 Apr 2024
Thank you for your feedback, we will review our online images to ensure they are correct

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you organised for me was good standard For my budget and thanks for looking after your customers 🙏.
Stayed 3 nights in Apr 2024
Response from Gordon Sharman on 16 Apr 2024
Thanks Adrian, We appreciate your feedback and for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

8/10 Good

william

Stayed 2 nights in Apr 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location for walkability to beach and lots of dining & shopping options. The time zone literally splits the property right in half, so your phone will often catch signals from one zone or the other. My room felt extremely old & dated and in need of renovation. If you're in the South tower it's a very long walk to the lobby/entry. There are no nice general public spaces to go other than the pool & restaurant. Close to airport is good. My room was billed as having a view, but it was only if you look far to one side you could see part of the harbor - but otherwise it was all ugly alleyways and rooftops, including loud garbage truck noise. Overall I would recommend paying more to get a better building - Mantra was not worth the cost savings.
Stayed 2 nights in Mar 2024
Response from Natasha on 2 Apr 2024
Thank you for providing feedback on your stay, we hope to have the opportunity to serve you better in the future

8/10 Good

Lorraine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Natasha on 2 Apr 2024
Thank you for your 5* Review

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times and like to come back.
Stayed 4 nights in Mar 2024
Response from Natasha on 2 Apr 2024
Thank you for your 5* Review

8/10 Good

rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 3 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

8/10 Good

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Beverly, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the beach and area.
Stayed 7 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your review

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Jason

Stayed 2 nights in Feb 2024
Response from Natasha on 2 Apr 2024
Thank you for your 5* Review

10/10 Excellent

Emmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Justin, Bassendean

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

6/10 Okay

Natascha

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very outdated, very poor aircon in the rooms, dirty carpets, and very limited amenities in the rooms in terms of towels, tissues, bins etc. I would not stay here again.
Stayed 2 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your review, we will investigate the issues raised and work with the owners to refurb.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness
Housekeeping Not great. No refreshed milk and bed making very average !!!
Stayed 2 nights in Feb 2024
Response from Natasha on 7 Mar 2024
thank you for sharing your concerns, we will raise these with the room attendants and provide more training to ensure our rooms are delivered to our Mantra Standard

8/10 Good

Kaye

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice and we received a service every day. The view over the south side was great.
Stayed 3 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

8/10 Good

Robyn

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, very clean, excellent counter staff and nice and quite
Stayed 1 night in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

6/10 Okay

Lee

The mantra was average here.
Stayed 1 night in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Elaine

Stayed 10 nights in Jan 2024
Response from Natasha on 2 Apr 2024
Thank you for your 5* Review

8/10 Good

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

6/10 Okay

Fiona

We had no water one day and no information about what was happening or why was filtered to guests - the queue at reception indicated many guests were impacted. An announcement of some sort should have been made given water supply is an essential service and guests should have been offered a complimentary breakfast or some sort of compensation. We will think twice before booking here again due to the lack of communication.
Stayed 2 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thankyou for your feedback, we will take your feedback into consideration as we review our emergency response processes

8/10 Good

Suzanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Away from the hustle and bustle of the tourist areas. Close to restaurants and shows. Close to shops. All in walking distance
Stayed 4 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

8/10 Good

Matthew, Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel on the QLD/NSW border. Loved the pool in particular. Rooms very neat & clean
Stayed 2 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean beautiful view
Stayed 1 night in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very pleasant and the amenities and location was great. It was less desirable that we had 2 single beds pushed together to make our one bed and the right side of the bed closest to the window was saggy and not flat which caused my partner discomfort. I also reported to front desk that the vending machine inbetween reception and the tower we stayed at, took my $3.50 and did not give me my product, she advised a manager would ring me and I didn’t receive a call. Everything else was good
Stayed 5 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your feedback, we will investigate the saggy bed and work to have it replaced, I'm sorry to hear our manager did not call you regarding the vending machine.We hope to welcome you back again

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spot and great access to everything we wanted.
Stayed 8 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

6/10 Okay

Kim

Water was cold when having a shower and the bed - mattress was uneven and uncomfortable to sleep on.
Stayed 1 night in Jan 2024
Response from Natasha on 7 Mar 2024
I'm sorry to hear your stay was not comfortable, we will investigate your mattress and hot water issue

10/10 Excellent

Robyn Edmunds

Stayed 3 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful bedroom with a view of the ocean. Well located. Good structure. Restaurants inside. Clean.
Stayed 4 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Robyn

Stayed 2 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

2/10 Terrible

Alison

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff including the manager were rude, arrogant , and treated us as they did another customer like trash. The whole place , especially the rooms were so poorly cleaned that if we had of had the extra money we would have forfeited our $289 plus $200 bond and stay elsewhere. We paid $200 bond but they said would be returned in about 3 days. It’s only been 2 days so we will see.
Stayed 1 night in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for providing feedback on your stay, I'm sorry to hear you did not feel welcomed at our hotel, we will work with our team to ensure all guests are treated well and investigate the housekeeping issues you raised.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

8/10 Good

Julianne

Stayed 3 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

David

Traveled with family
Liked: Amenities
The service from Edwina at check in was very much appreciated
Stayed 1 night in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* reviewwe will pass your kind words onto Edwina

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a great location to walk to the shopping centre and over the inside bridge to Twin Towns .We enjoyed using all the facilities e.g. mini golf, indoor and outdoor pools & spa and especially the buffet breakfast presented so well each morning.
Stayed 2 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

2/10 Terrible

Amit

They asked me for a security deposit and said that i would get it back automatically when i check out. I have still not got it back after 8 days. Will give 4 stars only after i get my money back. Thanks.
Stayed 1 night in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your review

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was confusing but I walked around and sorted it out
Stayed 5 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Sofia

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

8/10 Good

Stacey

Traveled with family and small children
We loved our stay here and will definitely return
Stayed 5 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

8/10 Good

Beverly, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023