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Opiniones de La Quinta Inn & Suites by Wyndham Tyler - University Area

2.5 out of 5

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 631 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 215 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 78 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 1001 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Eva

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Needed darker curtains to sleep well
Se hospedó 1 noche en abril de 2024
Respuesta de Chris GM, el 23 abr. 2024
Thank you for staying with us at the La Quinta, Tyler University Area. Each room does have a set of black out curtains that are found closest to the window behind the other sets.

10/10 Excelente

edward

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bueno
Se hospedó 1 noche en octubre de 2021
Respuesta de RB, el 30 oct. 2021
Gracias.

8/10 Bueno

Daniel O.

Cerca de University of Texas
Deberían mejorar el servicio de habitaciones,. Varios días tuvimos que solicitar toallas y shampú en la recepción al llegar por la tarde. El desayuno es escaso en variedad, básicamente pan y wafles. Había gran cantidad de perros alojados en el mismo piso que nosotros y tendrían que informar si los animales se alojan solo en ciertas habitaciones, porque hay muchas personas alérgicas. Es básicamente un hotel auto-ser ice.
Se hospedó 8 noches en agosto de 2018
Respuesta de RB, el 9 sept. 2018
I appreciate you taking the time to tell us about your experience at La Quinta Tyler - University Area. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Rebecca, Huntsville

Great
Se hospedó 2 noches en mayo de 2024
Respuesta de Chris GM, el 16 may. 2024
Thank you, greatly appreciated!

10/10 Excelente

Betty

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was so nice
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris GM, el 11 may. 2024
Thank you, we appreciate you staying at the La Quinta, Tyler University Area.

10/10 Excelente

Marissa, Flagstaff

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was good. Updated property with good amenities. Pool was closed though, that was a disappointment, especially at the start of summer weather.
Se hospedó 4 noches en abril de 2024
Respuesta de Chris GM, el 6 may. 2024
Thank you for staying at the La Quinta, Tyler University Area. We are sorry about the pool. We are waiting on some parts and then the pool should be up and going.

6/10 Aceptable

Kelechi

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza y servicios
Nice
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris GM, el 6 may. 2024
Thank you.

6/10 Aceptable

Beth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed on a Saturday - loud maintenance being done in the evening - could be heard for a few hours that evening.
Se hospedó 1 noche en abril de 2024
Respuesta de Chris GM, el 16 abr. 2024
Thank you for staying at the La Quinta, Tyler University Area. We are sorry about the noise of the maintenance. We are doing our best to mitigate the impact on our guest. We will continue to work hard to improve and provide quality service for our guests.

10/10 Excelente

Jackie

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Chris GM, el 17 abr. 2024
Thank you for staying at the La Quinta, Tyler University Area. We hope to see you again.

10/10 Excelente

Jackie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It smelled so good inside the hotel and felt very clean. I am glad I chose that hotel for 2 separate nights for our road trip on the way to and from our destination. Would recommend!
Se hospedó 1 noche en abril de 2024
Respuesta de Chris GM, el 16 abr. 2024
Thank you, greatly appreciated! We were pleased that you enjoyed your time with us. We hope to see you again.

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Chris GM, el 17 abr. 2024
Thank you, greatly appreciated. We hope to see you again!

6/10 Aceptable

Tiffany

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
If it weren’t for the cleaning lady that banged on the door repeatedly at 9:30am , this location would be given 5 stars. If checkout is at 11am. NO STAFF should be knocking on guests doors before then. It’s rude and makes guests feel rushed
Se hospedó 1 noche en abril de 2024
Respuesta de Chris GM, el 12 abr. 2024
Thank you for staying with us at the La Quinta, Tyler University Area. We would like to apologize for the housekeeping staff waking you up. The staff is not supposed to check rooms that have not checked out yet until after 11AM. We will work with our housekeeping staff to keep this from happening in the future.

10/10 Excelente

Tania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Chris GM, el 11 abr. 2024
Thank you, greatly appreciated.

8/10 Bueno

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We’ve stayed at this La Quinta many times and have always enjoyed our stay. During this stay however, we did not recieve housekeeping service during a 4 night stay. Not sure why, we spoke to management and they kept assuring us we would receive service but never did.
Se hospedó 3 noches en marzo de 2024
Respuesta de Chris GM, el 4 abr. 2024
Hello, thank you for staying with us at the La Quinta, Tyler University Area. I looked into the issue and have talked with the head of housekeeping about your 3-night stay. We are sorry if you did not receive the level of housekeeping that you should have. Our records indicate the room received a light tough refresh on the 31st as is normal. There was a do not disturb sign indicated on the next day. We want all of our guest to feel like they are receiving a high level of service, and we will work to better provide that in the future.

8/10 Bueno

Alexis

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris GM, el 26 mar. 2024
Thank you, we hope to see you again.

8/10 Bueno

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and friendly and convenient
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris GM, el 26 mar. 2024
Thank you, we will continue to work hard to improve and provide quality service for our guest.

10/10 Excelente

Jared Blake

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the hospital where my wife was in the ICU.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris GM, el 23 mar. 2024
Thank you, greatly appreciated. We wish you the best.

10/10 Excelente

Russell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stay was very good
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris GM, el 21 mar. 2024
Thank you, greatly appreciated!

6/10 Aceptable

TRACY

Viaje familiar con niños
Le gustó: Servicio y personal
This is my 3rd stay at this location. I have issues with the hotel charging a $150 deposit for third party reservations that is more than the cost of the room. At each visit, I had to show the staff the room issues so I would not be liable for losing my deposit. The Feb. 9th visit, my refund of my deposit was over 5 days. The Feb 16th visit, my husband paid for the deposit of $150 he was charged again on Feb. 17 so that is $300 on his credit card. Only one charge was reversed leaving a balance of $150.I will need a call or email immediately to resolve this matter. Thank you for your prompt attention to this request.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris GM, el 19 mar. 2024
Hello, thank you for staying with us at the La Quinta, Tyler University Area. The incidental charge is required for all third-party prepaid reservations because the third parties will not cover anything past the cost of the room. The normal refund is 3-5 business days. This is the banks processing time, not ours. I have checked the reservation, and the credit card log only shows one deposit charge for this stay. Please contact us so we can help research the second charge.

8/10 Bueno

Eric

Se hospedó 2 noches en marzo de 2024
Respuesta de Chris GM, el 4 abr. 2024
Thank you, greatly appreciated.

10/10 Excelente

Judith, Carthage

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was fine
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris GM, el 11 mar. 2024
Thank you, greatly appreciated!

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, good breakfast, nice staff
Respuesta de Chris GM, el 11 mar. 2024
Thank you, greatly appreciated.

2/10 Terrible

Jaciel

Se hospedó 1 noche en marzo de 2024
Respuesta de Chris GM, el 7 mar. 2024
Thank you for sharing about your stay. We are sorry that your stay did not seem to go well. We would like to invite you to contact us at the hotel where we may better learn what aspects of your stay we could improve on. We will continue to work hard to improve and provide quality service for our guests.

10/10 Excelente

Debora

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Extra clean and the all the staff was awesome
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris GM, el 6 mar. 2024
Thank you, greatly appreciated!

8/10 Bueno

Sadie, El Paso

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris GM, el 24 feb. 2024
Thank you, greatly appreciated. We will continue to work hard to improve and provide quality service for our guest.

6/10 Aceptable

Kimberly

Viaje familiar
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris GM, el 23 feb. 2024
Thank you for sharing regarding your experience. We are sorry if your stay did not meet your expectations. We will continue to work hard to improve and provide quality service for our guest.

6/10 Aceptable

Caleighia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Our shower door didn't close so water got everywhere Everytime you take a shower. It was really noisy the first night, kids were screaming and crying I couldn't go to sleep. But it's usually a good stay
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris GM, el 20 feb. 2024
We are sorry that this stay did not go as well for you. We will have our team check that shower door. We will continue to work hard to improve and provide quality service for our guests,

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tyler
We were just passing through. Looked like a fairly new La Quinta Inn. Very clean & quiet. Close to a lot of restaurants.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, GM, el 19 feb. 2024
Thank you, greatly appreciated!

8/10 Bueno

Tammy

Viaje familiar
Close to UT Tyler
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris, GM, el 19 feb. 2024
Thank you, we hope to see you again!

4/10 Malo

Chris

Viaje familiar
No le gustó: Condiciones de la propiedad
TV was inoperable but room was okay
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, GM, el 19 feb. 2024
Thank you for sharing. We are sorry about the TV's. The hailstorm put everything but Netflix out of commission for a few days, but everything is back up and running again.

10/10 Excelente

Mitchell

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris, GM, el 19 feb. 2024
Thank you, greatly appreciated! Hope to see you again!

10/10 Excelente

Margaret

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient to university
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris GM, el 15 feb. 2024
Thank you, greatly appreciated!

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris GM, el 14 feb. 2024
Thank you, greatly appreciated. We will continue to work hard to improve and provide quality service for our guest.

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is in great shape! Everything is clean and neat and updated.
Se hospedó 3 noches en febrero de 2024
Respuesta de Chris GM, el 12 feb. 2024
Thank you, greatly appreciated!

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris GM, el 7 feb. 2024
Thank you, greatly appreciated!

8/10 Bueno

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Chris GM, el 6 feb. 2024
Thank you, greatly appreciated. We will continue to work hard to improve and provide quality service for our guest.

10/10 Excelente

ricky

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room is very nice and really roomy. We were very impressed by its cleanliness, the inviting and refreshing, aroma. I, positively, could go on and on about the this La Quinta! Great job!!
Se hospedó 1 noche en enero de 2024
Respuesta de Chris GM, el 31 ene. 2024
Thank you, greatly appreciated. We were happy to see that you enjoyed your stay. We will continue to work hard to improve and provide quality service for our guests.

8/10 Bueno

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The thermostat was set at 77° when we arrived and no Matt what we set it to, the temperature never changed. At 4:30 am someone's dog was outside yelping and people talking for abouta an hour! We had a very hot and uncomfortable night. Everything else about the hotel was fine.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Trent

Le gustó: Limpieza y servicio y personal
Room had the air conditioner set for cool in January. Heater took a long while to affect any temperature change. TV remote Was only able to turn the TV on and off, nothing more.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris - GM, el 29 ene. 2024
We are sorry about the technical issues in the room. Front Desk should have been able to reprogram the remote for you. We will continue to work hard to improve and provide quality service for our guest.

10/10 Excelente

Manuel, Missouri City

Viaje en pareja
Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Chris - GM, el 23 ene. 2024
Thank you, greatly appreciated!

10/10 Excelente

Sheila

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cold night but warm stay
We came because of the weather. My husband was scheduled for surgery at Christus Mother Francis. Since your hotel is the closest and the reviews were good I booked a night with you so I wouldn't have far to drive if the roads were bad. We were pleasantly surprised at a comfortable stay. Thank you.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris - GM, el 20 ene. 2024
Thank you, greatly appreciated! We hope everything has gone well for you and your family.

6/10 Aceptable

Samantha

Viaje de negocios
The hotel phone in the lobby and my room were broken, so while the staff was friendly, I had trouble getting in touch to have my room key reprogrammed when it didnt work the second night. It was fairly quiet and clean. Very fast wifi.
Se hospedó 2 noches en enero de 2024
Respuesta de Chris - GM, el 20 ene. 2024
Thank you for sharing about your experience. We are sorry about the phones and will get that resolved as soon as possible. We will continue to work hard to improve and provide quality service for our guest.

10/10 Excelente

Doris

Viaje familiar
Everything was good. My only issue was the unavailability of a handicap room even though I requested 1 when I made the reservation. The hotel did attempt to rectify this hiccup by giving us a suite. We were here for back surgery and the patient had difficulty attempting to shower in this room. It would help if ALL rooms had a handicap bar on the side of the entry side of ALL showers in addition to the bar on the opposite end of the shower. Thank you for your hospitality
Se hospedó 2 noches en enero de 2024
Respuesta de Chris - GM, el 19 ene. 2024
Thank you for sharing regarding your experience. We are sorry that Travelocity did not send a request for a accessible room. We're glad the rest of your stay went well. We will continue to work hard to improve and provide quality service for our guest.

10/10 Excelente

Talea

Se hospedó 2 noches en enero de 2024
Respuesta de Chris - GM, el 17 ene. 2024
Thank you, greatly appreciated!

10/10 Excelente

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Chris - GM, el 17 ene. 2024
Thank you, greatly appreciated!

2/10 Terrible

Melvin

Viaje de negocios
No le gustó: Servicio y personal y servicios
The most terrible experience ive had at a hotel. Checked into room and it was not the room I booked. The tv did not work so they put me into another room knowing the tv in that room did not work. Joel the clerk said there was nothing they could do. I told them I was going to check into another hotel in the area. Joel never offered to help me find another hotel in the Tyler area and refused to give me his full name incase I had trouble with my room refund. He said I wanted his last name so I could harrass him. Complete unprofessional. I will never stay at another La Quinta again.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris - GM, el 16 ene. 2024
Hello, we are sorry that your stay did not go well. It is our goal to make all our guest stay as nice as possible and create a culture of service. Most of the time if a TV is not working, it is a matter of setting being changed by previous guest. I'm sorry that the hotel was unable to get this resolved for you. We will address the situation with the front desk staff, to improve the experience for our guest.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Chris - GM, el 12 ene. 2024
Thank you, we will continue to work hard to improve and provide quality service for our guest.

10/10 Excelente

Kristy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Chris - GM, el 12 ene. 2024
Thank you, greatly appreciated!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Chris - GM, el 10 ene. 2024
Thank you, greatly appreciated!