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Opiniones de Coastlands Umhlanga Hotel and Convention Centre

4 out of 5
Coastlands Umhlanga Hotel and Convention Centre
329 Umhlanga Rocks Drive, Umhlanga, KwaZulu-Natal

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 147 de 303 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 101 de 303 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 303 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 303 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 303 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Karen

Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Narendra

Se hospedó 5 noches en enero de 2024

10/10 Excelente

Isaac

Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Luyanda

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Past its glory days
This hotel is a bit tired and in need of an upgrade. The carpet in the bedroom was dusty, the bed was a bit hard and the service was terrible. While the parking is free, you have to get your parking ticket validated at Reception - I had to go back a few times as this was not done correctly. The hotel does not justify it's 4 star rating
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

j

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Gugulethu

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Kugan

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Logambal

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Clarissa

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Good view but terrible service
The room was amazing. Spacious, with beautiful views and a huge bathroom. Absolutely loved the room. The service however was awful. The rude staff at the front desk, are just not helpful at all. The waiters at the breakfast area dont pay attention to when they needed. The host is even worse to approach. The breakfast also had no meat options for the omelet. If pork is not an option,atleast offer chicken
Se hospedó 2 noches en noviembre de 2022

8/10 Bueno

Visvanath

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beaware the fine print
Got what we paid for. Negatives were not being aware of an additional tray charge which is added on to bill for in room service or the fact that our booking did not include the cost of parkimg which was pretty excessive. For these reasons alone will not be going back.
Se hospedó 1 noche en abril de 2022

6/10 Aceptable

Ashish

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Horrendous with no safety or covid protocol.
Hotel had no mask wearing mandate People entering the lifts with No masks. Smokers are allowed to smoke without any implications whatsoever. We had to have our room changed. No security with entry. You could enter through the basement and go to any floor. What an absolute joke. At best, a 2 star experience. Charged for parking, but entrance to the Hotel parking was open from Friday to Sunday. My 6th trip here and my last. This made me not want to go out again.
Se hospedó 2 noches en febrero de 2022
Respuesta de Marketing Department, el 15 mar. 2022
Thank you for your valuable feedback. We have escalated your comments to management for urgent attention.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Marketing Department, el 15 mar. 2022
Thank you for staying at Coastlands Umhlanga Hotel and for your 8/10 score. We look forward to welcome you again soon.

10/10 Excelente

Gerald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2021
Respuesta de Marketing Manager , el 14 ene. 2022
Thank you for staying at out hotel. We value your feedback.

8/10 Bueno

George

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
the original room allocated, 805 there was a problem with the bedding cleanliness. however, this was rectified the same evening. the lady on duty 26/12/2021 @ 22:00 was extremely helpful and efficient. unfortunately i cannot remember her name, but she needs a pat on the back.
Se hospedó 4 noches en diciembre de 2021
Respuesta de Marketing Manager, el 14 ene. 2022
Thank you for staying at out hotel. We value your feedback.

10/10 Excelente

Juanita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021
Respuesta de Marketing Manager, el 14 ene. 2022
Thank you for staying at out hotel. We value your feedback.

10/10 Excelente

Phindile

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021

4/10 Malo

John

Le gustó: Limpieza y condiciones de la propiedad
Disappointed with wifi
Se hospedó 1 noche en octubre de 2021
Respuesta de Group Marketing an Sales Manager, el 25 oct. 2021
Thank you for your feedback. We apologise for the inconvenience as our wi-fi malfunctioned as a result of a connectivity provider's breakdown as a result of load shedding. We look forward to welcome you again for future stays.

10/10 Excelente

Thamsanqa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Marketing Team, el 6 jul. 2021
Thank you for staying at Coastlands Umhlanga Hotel and for your recent review. We are pleased that you rated us 8 out of 10 and we look forward to welcome you again in the near future.

10/10 Excelente

Luzuko

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2021
Respuesta de Marketing Manager, Coastlands Hotels and Resorts, el 8 jun. 2021
Thank you for staying at our hotel and for your 10 / 10 review. We look forward to welcome you again soon.

10/10 Excelente

Schalk

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2021
Respuesta de Marketing and Sales Manager, el 31 may. 2021
Thank you fo choosing Coastlands Umhlanga Hotel. We value your feedback and thank you for your 10/10 rating. Please visit us again.

8/10 Bueno

Aidan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de Marketing Manager, el 31 may. 2021
Thank you fo choosing Coastlands Umhlanga Hotel. We value your feedback and thank you for your 7/10 rating. Please visit us again.

10/10 Excelente

Khanyisani

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel was clean, the staff was friendly according to me everything was good
Se hospedó 1 noche en marzo de 2021
Respuesta de Group Marketing and Sales Manager, el 12 mar. 2021
Thank you for staying at our hotel and for your valuable feedback. We are pleased to see that you had an overall pleasant experience and that you enjoyed the cleanliness of our facilities and the friendly service which we offered you. We look forward to welcome you again soon.

8/10 Bueno

musawenkosi

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Sink in one of the rooms was leaking and we found it disturbing that one of the managers was shouting at a elderly waiter in front of us. It was not a pleasant site to see and left us feeling uncomfortable
Se hospedó 2 noches en marzo de 2021
Respuesta de Group Marketing and Sales Manager, el 12 mar. 2021
Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience experienced. We have escalated your comments to our directors for attention. We look forward to welcome you again soon.

8/10 Bueno

Thembani

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Management, Coastlands Umhlanga Hotel., el 15 feb. 2021
Thank you for staying at our hotel in January and for your valuable feedback and rating. We look forward to welcome you again soon.

6/10 Aceptable

Ziyaad

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Coastlands Umhlanga
Was dissapointed in the housekeeping as underneath the bed was dirt from previous guest. Breakfast was not good but understandably COVID19 restrictions applied. Dinner ordered grilled prawns via room service. Prawns where NOT fresh, No veg in savoury rice as described. Overall a 5 outa 10 stay.
Breakfast yogurt, No choice
Breakfast bakes, hideous
Se hospedó 1 noche en enero de 2021
Respuesta de Marketing and Sales Manager, el 20 ene. 2021
Thank you for staying at our hotel. We value your feedback. We apologise for the inconvenience and we have escalated your comments to senior management of our hotel for urgent attention.

6/10 Aceptable

Vinodh

No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2020
Respuesta de Management, el 10 nov. 2020
Thank you for staying at our hotel in October. We apologise for the delay in getting back to you. We look forward to welcome you again soon.

10/10 Excelente

Vickash

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de Andre-B Van Wyk (Group Marketing & Sales Manager), el 1 oct. 2020
Thank you for staying at our hotel and for your valuable feedback. We are pleased that you had a pleasant and memorable experience and we thank you for your 10/10 score. We look forward to welcome you again soon.

8/10 Bueno

Siduduzo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel, very clean and great comfort .
Se hospedó 1 noche en julio de 2020
Respuesta de Andre-B (Group Marketing and Sales Manager), el 11 ago. 2020
Thank you for your valuable feedback and positive comment. We are pleased that you had a memorable experience and we look forward to welcome you again in the near future

10/10 Excelente

Felicia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All boxes ticked. Thank you for your hospitality.
I felt like I was in a five star hotel, the friendliest staff ever, everything else was as amazing. They did not make their dining area feel awkward. They made sure that i don't miss the buffet. Everything felt like there was no pandemic, even though they adhering to the covid rules but they still made me feel safe and comfortable.
Se hospedó 1 noche en julio de 2020
Respuesta de Andre-B Van Wyk (Group Marketing and Sales Manager, el 3 ago. 2020
Thank you for staying at our hotel and for your valuable feedback. We are pleased that you were impressed by our service and facilities and we look forward to welcome you again soon.

10/10 Excelente

Machita

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2020

2/10 Terrible

Ricardo

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Poor room condition
Went to coastlands for my honeymoon and had so many problems with the room. The room telephone wasnt even working for me to call reception and complain. Had to use my cell to call them and only to have the maintenance guy come and disturb me on my honeymoon night wanting to do maintenance at 11pm at night
Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Mohamed Salim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Holiday
Wss comfortable and staff friendly. Willl recommend.
Se hospedó 4 noches en febrero de 2020

6/10 Aceptable

Zana

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2020

6/10 Aceptable

Fatima I

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Abdool

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
very good, stay clear of the top floor as the functions are noisy. I was surprised to pay for parking at R60 p/day as it was included in our previous stay.
Se hospedó 7 noches en diciembre de 2019

4/10 Malo

Richard

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
lie after lie from the management terrible
Booked 2 rooms requested inter connecting rooms 9 months prior. Was given an upgrade with an inter connecting room which was taken away in ten minutes to be told after seeing 2 other rooms which were not suitable that the booking did not show the request for an inter connecting room as they advised our initial room had been booked in the time they showed us the other rooms. Basically it was lie after lie form the general manager as the lady at reception gave us originally the inter con ting room and he advised this was not shown on the booking. My wife and I eventually had to sleep with 1 child each as they were only 6 and 8 after changing from different rooms for 2 hours .
Se hospedó 1 noche en diciembre de 2019

6/10 Aceptable

kirsten

Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

JAKES

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Dewald

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My home away from home
I stay at Coastlands often due to the quality of the service, the cleanliness and of course the price that is not too high.
Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Mohammed

Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Belinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable clean room and food was delicious at the Buffet Dinner and Breakfast at the Saffron Restaurant.
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for 9 night so it was important that we had all the comforts of home. Coastlands provides that and even more. The bed was comfortable. Staff was always pleasant. The breakfast range varied every day which made it enjoyable. The hotel is only a short walk to Gateway shopping mall and is located in a very safe area.
Se hospedó 7 noches en octubre de 2019

10/10 Excelente

Debra Ann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very enjoyable overnight stay. Lovely big and spotless room with sea views. Pleasant breakfast with very good service. Would recommend.
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Complete

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't use hotels.com
Facility is wonderful, have stayed there many times. Please do not use Hotels.com, they have a habit of confirming hotels, taking your money, then telling you the hotel is full, and do not refund you!
Se hospedó 1 noche en octubre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Usually a nice hotel, with excellent service. The rooms look a bit worn and tired. It is time to spruce up or upgrade the rooms. Lighting in the rooms could definitely be better.
Se hospedó 1 noche en octubre de 2019
Respuesta de Management, el 31 oct. 2019
Thank you for staying at Coastlands Umhlanga Hotel. We value your feedback and look forward to welcome you again soon.

8/10 Bueno

Theo

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de Management, el 31 oct. 2019
Thank you for staying at Coastlands Umhlanga Hotel. We value your feedback and look forward to welcome you again soon.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Management, el 31 oct. 2019
Thank you for staying at Coastlands Umhlanga Hotel. We value your feedback and look forward to welcome you again soon.