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Opiniones de Best Western Plus Burnaby Hotel

2.5 out of 5
Best Western Plus Burnaby Hotel
5411 Kingsway, Burnaby, BC

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 510 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 371 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 77 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 1000 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

WALTER FRANK

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All was very good, the breakfast personal was fantastic. Thanks a lot.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ankit, el 7 nov. 2023
Hi Walter,We're thrilled to hear that you had a very good experience and that our breakfast team made a fantastic impression. Thank you for taking the time to share your appreciation. We look forward to your next visit.Best regards,Ankit K.Front Office Manager

10/10 Excelente

Karla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you
Se hospedó 1 noche en octubre de 2023
Respuesta de Ankit, el 17 oct. 2023
Hi Karla,Thank you for the perfect rating! If you have any feedback or suggestions for further improvement, please let us know. We hope to see you again soon.Best regards,Ankit K.Front Office Manager

8/10 Bueno

veronica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Solo elnolor a gato es asfixiante
Se hospedó 1 noche en agosto de 2023
Respuesta de Ankit, el 25 ago. 2023
Hi Veronica,We apologize for any inconvenience you experienced with regards to the smell. Please know that we take guest feedback seriously and we will address this issue to ensure a more pleasant experience for all of our guests. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. Thank you for bringing this to our attention.Best Regards,Ankit K.Front Office Manager

8/10 Bueno

Roberto Antonio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Los cuartos son accesibles y para los que vienen en carro son comodos cerca de las habitaciones.
Se hospedó 3 noches en agosto de 2023
Respuesta de Ankit, el 17 ago. 2023
Hi Roberto,We appreciate your review! It's great to hear that our accessible rooms and convenient parking made your stay comfortable. If you have any further suggestions or comments to improve our services, feel free to share. We look forward to hosting you again in the future!Best Regards,Ankit K.Front Office Manager

10/10 Excelente

Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fácil para desplazarte dentro de la propiedad, rico el desayuno, excelente atención del personal!!
Se hospedó 5 noches en septiembre de 2022

8/10 Bueno

LILIA CONCEPCION

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Renovar colchones
Se hospedó 7 noches en julio de 2022

8/10 Bueno

LILI CONCEPCION

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Renovar colchones
Se hospedó 1 noche en julio de 2022

10/10 Excelente

ALEJANDRO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 8 noches en diciembre de 2019
Respuesta de Andrea, el 3 mar. 2020
Dear Alejandro, Dear Greenwood, Thank you for taking the time to rate your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I hope you were able to take advantage of and enjoy our hotel's various amenities and facilities on this visit. Thank you again for your rating, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

10/10 Excelente

Marcos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Andrea, el 7 oct. 2019
Dear Marcos, Thank you for taking the time to rate your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I hope you were able to take advantage of and enjoy our hotel's various amenities and facilities on this visit. Thank you again for your rating, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy correcto. Habitaciones amplias y con todo lo necesario
Se hospedó 2 noches en agosto de 2019
Respuesta de Andrea, el 21 ago. 2019
Dear Valued Guest, Thank you for taking the time to share your feedback and comments with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted to hear that you found the rooms to be spacious and well-equipped with everything you need. Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and we look forward to your next visit. Kind regards, Andrea

8/10 Bueno

Hector

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Aventura en Vancouver
Los cuartos del hotel eran espaciosos. Un poco outdated pero bien. Limpio. La sección donde estábamos no tenía elevador. Personal del hotel eran amables. Desayuno común. El area era céntrica.
Se hospedó 5 noches en mayo de 2019
Respuesta de Andrea, el 11 jun. 2019
Dear Hector, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall. I am delighted to hear that you enjoyed the clean and spacious rooms, and that you were also able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast and our property's central and convenient location to shopping, dining, and transit options in Burnaby. You will be pleased to also know that we are gradually updating each guest room to ensure that they look modern. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2019
Respuesta de Andrea, el 4 jun. 2019
Dear Valued Guest, Thank you for taking the time to rate your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I hope you were able to take advantage of and enjoy our hotel's various amenities and offerings on this visit. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

8/10 Bueno

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast was excellent and staff very helpful
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Hayden

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was quite and very easy to get checked in.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A good affordable hotel. Nothing fancy but clean and organized. The breakfast is excellent with lots of options. The area is a bit gritty and noisy for a country folk like me.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff! Very nice clean property
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Brent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Chi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
T
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Travis, Edmonton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Dyan

Le gustó: Servicio y personal y condiciones de la propiedad
The staff were all very nice and accommodating. I would stay here again for sure!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Carrol

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It appears to be an older property but well maintained and updated.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, easy to find,, near shopping, parking included, breakfast included. Very clean laundry area with ice machine and vending machine for convenience
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Candice

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They had a amazing breakfast. The staff was friendly.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Shravan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to stay near Vancouver but away from the traffic with good access to Capilano Bridge , Surrey, cypress falls
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Mathias

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Solides Hotel, teilweise abgewohnt
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Ching Ko

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Maybe more water bottles if possible. We were given a good amount during our stay.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Antonius Van

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice with alot of restaurants
Se hospedó 8 noches en abril de 2024

10/10 Excelente

KEVIN, KAMLOOPS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Pablo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Joanne

Se hospedó 3 noches en abril de 2024

10/10 Excelente

Nitsan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel staff was very friendly, room was very clean and comfortable
Se hospedó 3 noches en abril de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Dear Nitsan,Thank you for taking the time to share your review. It is wonderful to see that your stay with us has been exceptional overall. We sincerely appreciate your compliment on our clean room and superior level of customer service. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business and we value the opinions of our guests. Sincerely,RositaGuest Service

10/10 Excelente

Lars

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A well run hotel. Better than average breakfast, and friendly, helpful staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Dear Lars,Thank you so very much for taking the time to review. I am delighted to see of what an enjoyable stay you had and It's great to hear that you enjoyed our breakfast and the service provided by our staff. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business, and we value the opinions of our guests. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

10/10 Excelente

Scott

Le gustó: Limpieza
Very nice facility, friendly attentive staff, good breakfasts.
Se hospedó 5 noches en abril de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Dear Scott,Thank you for your excellent feedback! We're thrilled that you were impressed with your stay, especially with our friendly staff, nice facility, and good breakfast. We take great pride in maintaining a high standard of service and we're delighted that we met your expectations. We look forward to welcoming you back for another great stay in the future.Regards,RositaGuest Service

8/10 Bueno

Seyedmehran

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staffs. Convenient checking / check out
Se hospedó 3 noches en abril de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Dear Seyedmegran,Thank you for sharing your positive experience. We’re glad to hear that you found th our staff were freindly and check out and in progress was convenient. We value your insights and will keep them in mind as we strive to enhance our guest experience. We look forward to welcoming you back on your next visit.Sincerely,RositaGuest Service

10/10 Excelente

Scott, Langley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 4 noches en abril de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Dear Scott,Thank you so much for your amazing review about us. We strive to provide the best service for all our valued guests, and we are glad to hear that you had enjoyed stay with us. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business and we value the opinions of our guests. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

8/10 Bueno

Anita

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I am not usually a fan of motels, but this was a good experience. Facility is older but very clean and comfortable. Bathrooms are small but I wasn't there for a spa ecperience. The staff were lovely, especially in the breakfast room and the ladies cleaning rooms. Front desk aren't as friendly ... Very much just get your request taken care without pleasantries. They could work on that a bit ... They a t a bit miserable. Breakfast is good! Overall a great stay in a convenient location. I was pleasantly surprised and would come again.
Se hospedó 2 noches en abril de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Hello, Anita.Thank you for your feedback. We're glad that our central location and the friendliness of our breakfast attendant and room attendant added positively to your stay. However, I am very sorry to hear that our front desk agents are not friendly. We will be using your feedback to implement improvements to ensure we offer a better experience for our guests in the future. We appreciate your understanding of the property's age and are committed to providing a comfortable and enjoyable experience. We look forward to welcoming you back on your next visit.Sincerely,RositaGuest Service

10/10 Excelente

Joyce

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quite, clean, shopping.
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Dear Joyce,Thank you for your feedback. We're glad that our central location and our quite clean room added positively to your stay. We strive to provide a pleasant and comfortable stay for all our guests, and we're delighted we could achieve this for you. We look forward to welcoming you back for another great stay in the near future.Regards,RositaGuest Service

10/10 Excelente

Shawn

Viaje familiar
Le gustó: Condiciones de la propiedad
Very friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Dear Shawn,Thank you very much for reviewing your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to hear that your stay with us has been exceptional, and that you enjoyed the level of service provided by our friendly staff. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business, and we value the opinions of our guests. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Dear Richard,Thank you very much for taking the time to provide us an excellent rating. It is wonderful to see that you had a satisfactory stay with us, and you were able to take advantage of and use our amenities and offerings. Your business is very important to us and we value your feedback. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

10/10 Excelente

ngoc

Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western PLUS Burnaby, el 22 abr. 2024
Dear Ngoc,Thank you for the wonderful rating! If you have any feedback or suggestions for further improvement, please let us know. We hope to see you again soon.Sincerely,RositaGuest Service

6/10 Aceptable

Daryl

Se hospedó 3 noches en marzo de 2024
Respuesta de Best Western PLUS Burnaby, el 8 abr. 2024
Thank you for sharing your rating with us. We value your feedback and would appreciate more details about your stay to help us improve and better meet your expectations. If you have any specific comments or suggestions, please feel free to share them with us. Your input is important, and we hope to have the opportunity to provide you with an even better experience in the future.Regards,RositaGuest Service

10/10 Excelente

Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All staff were friendly, accommodating and very helpful. Room was quiet, modern and very clean. Breakfast provided was excellent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western PLUS Burnaby, el 30 mar. 2024
Thank you for your feedback. We're glad that our clean, quite room and the friendliness of our staff added positively to your stay. It's also great to hear that you enjoyed the quality and selection of our complimentary breakfast. We look forward to welcoming you back on your next visit.Regards,RositaGuest Service

10/10 Excelente

Amandeep

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best stay ! Good staff !
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western PLUS Burnaby, el 27 mar. 2024
Hello, Amandeep. Thank you very much for your great comments! We are so very pleased you enjoyed your stay and that the team took wonderful care of you. We strive to provide the best for our guests. Hope to see you again soon!Sincerely,RositaGuest Service

8/10 Bueno

GAMAL, ROCKVILLE

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is centrally located and a clean place to stay.
Se hospedó 5 noches en marzo de 2024
Respuesta de Best Western PLUS Burnaby, el 27 mar. 2024
Hello, Gamal. Thank you so much for your review and the nice compliment on the clean place and the hotel's wonderful location. We are located 10 minutes away from Metrotown and 30 minutes driving distance to Downtown Vancouver. We are looking forward to another opportunity to welcome you back again.Sincerely,RositaGuest Service

6/10 Aceptable

Vivek

Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western PLUS Burnaby, el 26 mar. 2024
Hello, Vivek. Thank you for your rating. We're committed to providing a great experience for our guests, and it seems we may have areas to improve upon. We would greatly appreciate any specific feedback you could provide to help us enhance our service and facilities. We hope to have the opportunity to offer you a better experience in the future.Sincerely,RositaGuest Service

8/10 Bueno

Gilbert

Le gustó: Condiciones de la propiedad
Easy parking
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western PLUS Burnaby, el 20 mar. 2024
Thank you so very much for taking the time to review. I am delighted to read of what an enjoyable stay you had and glad to read that take advantage of and enjoy service we provide and hotel’s complimentary amenities and offerings such as free parking. Your business is very important to us and we value your feedback. We look forward to welcoming you back in the near future.Sincerely,RositaGuest Service

6/10 Aceptable

Kirby

Viaje de negocios
Le gustó: Servicio y personal
Friendly and efficient staff; old saggy uncomfortable bed and very noisy, seems to be little insulation between rooms.
Se hospedó 8 noches en marzo de 2024
Respuesta de Best Western PLUS Burnaby, el 15 mar. 2024
Thank you very much for review. I am thrilled to see that your stay with us has been exceptional, and that you enjoyed the level of service provided by our staff. We appreciate your comments on the room's condition and will take them into account as we plan for future upgrades. We look forward to welcoming you back and hope to make your next stay even more comfortable.Regards,Rositta

8/10 Bueno

Amanda

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Best Western PLUS Burnaby, el 12 mar. 2024
Hello, Amanda. Thank you very much for your great review! We are so very pleased you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excelente

Courtney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western PLUS Burnaby, el 2 mar. 2024
Thank you very much for taking the time to provide us an excellent rating. It is wonderful to see that you had a satisfactory stay with us, and you were able to take advantage of and use our amenities and offerings. Your business is very important to us and we value your feedback. We look forward to welcoming you back in the near future!Regards,Rosita