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Opiniones de Hotel Romance & Family Suites

4 out of 5
Hotel Romance & Family Suites
St Konstantin And Helena Resort, Varna

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 44 de 96 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 35 de 96 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 96 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 96 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 96 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Schwarzes Meer Konstatin+Elena
Hotel Romance Familie Konstatin+Elena
Se hospedó 7 noches en septiembre de 2023

8/10 Bueno

valentin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Modern building, nice garden, close to shopping and restaurants
Se hospedó 5 noches en junio de 2023

8/10 Bueno

Sabine

Se hospedó 8 noches en marzo de 2023

10/10 Excelente

andreas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022

6/10 Aceptable

Fadi

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
Staff were ok but freindly ,they want to charge for everything, house keeping finish 2:00 pm and if yiu want to clean your room after that there is no chance ,They also were charging for the coffe tablet in the room so what is the point to put a coffe machine in a suite and charge for the tablet ? No welcoming dring to Gold memeber .
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Albena, Denville

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Albena, Denville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had one of the family suits. I was surprised how big, spacious and modern it was. We loved it! The property is beautiful and very clean. Flowers, koi fish pond beatiful, pool. Just amazing. The staff was very kind and attentive.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Tiptop. Gutes Frühstück. Zu Fuss zu Dentaprime eine knappe Viertelstunde. Hotel eher ältlich aber sehr sauber.
Se hospedó 11 noches en mayo de 2021

10/10 Excelente

andreas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Se hospedó 7 noches en octubre de 2019

10/10 Excelente

andreas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019
Respuesta de admin, el 2 ene. 2020
Dear Guest, Thank you for your high score. Looking forward to welcome you back in the future. With best wishes, "Romance Splendid" team

10/10 Excelente

roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de admin, el 8 oct. 2019
Dear Guest, Thank you for your top score. We will be happy to see you here again in the future. Best regards: "Romance Splendid" team

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Das Zimmer !!! Spa Bereich ... jeden Tag war für uns eine Überraschung in Zimmer :))) Zimmermädchen Maria -Super
Se hospedó 7 noches en septiembre de 2019
Respuesta de admin, el 18 sept. 2019
Dear Guest, Thank you for taking the time out to give us a review! We are so pleased you were happy with the hotel and our staff! We hope to welcome you back in the future. Kind regards, "Romance Splendid"

10/10 Excelente

Tina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome
Se hospedó 2 noches en agosto de 2019
Respuesta de admin, el 9 sept. 2019
Dear Tina, We would like to thank you for your perfect comment. Looking forward to welcome you in the future. Best regards: "Romance Splendid" team

10/10 Excelente

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Everything was simply awesome . The beds where not as comfortable . Overall it was awesome
Se hospedó 2 noches en agosto de 2019
Respuesta de admin, el 29 ago. 2019
Dear Tina, Thank you for your kind feedback. Welcome back. Best regards: "Romance Splendid" team

10/10 Excelente

Cinzia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2019
Respuesta de admin, el 16 ago. 2019
Dear Guest, Thank you for your top score. Looking forward to welcome you again. Kind regards: "Romance Splendid" team

8/10 Bueno

Cliente verificado

Se hospedó 7 noches en agosto de 2019
Respuesta de admin, el 12 ago. 2019
Dear Guest, Thank you for your score.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel near a moderate beach.mmmmmmmmmmmmmmmmmmmmmm
Se hospedó 3 noches en septiembre de 2018
Respuesta de splendid, el 25 sept. 2018
Thank you for choosing our hotel. Looking forward to welcome you again. Kind regards: "Romance Splendid" team

8/10 Bueno

Mke&Di, UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel in a quiet location.
Close to the local buses for easy access to Varna, Varna airport and Golden Sands. Close to a supermarket and a short walk to the beach and the centre of St Constantine & Helena. A choice of restaurants and bars are within walking distance.
Se hospedó 7 noches en septiembre de 2018
Respuesta de splendid, el 17 sept. 2018
Dear Mke&Di, Thank you for the excellent review and the high score. We are very pleased to learn that you left with positive impression from our facilities and services. Looking forward to welcome you again! Best regards: "Romance Splendid" team

8/10 Bueno

Cliente verificado

+ Pool + Frühstück + Freundlichkeit + sehr großes Zimmer + bequemes Bett - kein Safe - Teppichboden im Zimmer - Beim Duschen wurde der ganze Fußboden nass, weil das Wasser trotz Vorhang vom Wannenrand floss
Se hospedó 3 noches en agosto de 2018
Respuesta de splendid, el 5 sept. 2018
Thank you for staying with us and for the high score. We are sorry that not all of our services surpassed your expectations, but we will consider your comments and will be happy to welcome you again! Kind regards: "Romance Splendid" team

4/10 Malo

Mathieu, Montreal, QC

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Family friendly and calm property allowing for a relaxing stay. However, staff neglected to clean the room on one occasion even if a reminder was sent to front-desk.. twice. This would have been fine if it wasn't for the fact that the bath tub was leaking on the floor of the bathroom after each use even with curtains properly placed, which required drying the floor with multiple towels. Shower head was not properly fixed and kept falling, as well as hair dryer. In summary, bathroom needs a lot of renovation love; the constant pools of water on the floor must have created a moldy environment which I wasn't keen on investigating further...
Se hospedó 3 noches en agosto de 2018
Respuesta de splendid, el 17 sept. 2018
Dear Mathieu, Thank you for choosing our hotel. We are sorry that not all of our services surpassed your expectations, but we will consider your remarks and will be happy to welcome you again! Kind regards: "Romance Splendid" team

8/10 Bueno

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
all ok
Se hospedó 1 noche en agosto de 2018
Respuesta de splendid, el 22 ago. 2018
Dear Diana, Thank you for the positive feedback and the high score. We are very pleased that you have enjoyed your stay and our level of service surpassed your expectations. Looking forward to welcome you again! Best regards: "Romance Splendid" team

6/10 Aceptable

laura, paris

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Vieillot
Chambre vieillotte, tout est à refaire pour valoir 4 étoiles!!!
Se hospedó 3 noches en agosto de 2018
Respuesta de splendid, el 18 ago. 2018
Chère Laura, Nous vous remercions de que vous étiez notre hôte! Nous prendrons en compte vos commentaires constructifs qui nous aideront à améliorer notre travail et à fournir un service de meilleure qualité à nos clients. Bienvenue!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It is a nice hotel, near to the beach.
We felt very good in this hotel. Next time we are in Bulgaria, we will book it again.
Se hospedó 6 noches en mayo de 2018
Respuesta de splendid, el 18 jul. 2018
Thank you for the excellent feedback and the top score. We are pleased that you left with positive impression from our services. We will consider you remarks and will be happy to welcome you again! Best regards: "Romance Splendid" team

8/10 Bueno

Duhan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice Hotel and clean and friendly staff
Se hospedó 2 noches en mayo de 2018
Respuesta de splendid, el 12 jun. 2018
Dear Duhan, Thank you for the positive comments and the high score. It is our pleasure to read that our facilities and service meet your expectations. Welcome back! Kind regards: "Boutique Splendid" team

8/10 Bueno

JB, London

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Nice hotel near the beach
Completely underwhelmed by the welcome we received on arrival both at reception and the restaurant (kept waiting, no apology, no smile), but we received a free upgrade to a lovely suite which was a nice surprise and very clean and comfortable. Kettle and small range of tea in room. The pool is also clean and spacious with plenty of lounge beds. The gym needs a bit of maintenance and was small and hot, but was adequate. Breakfast buffet was same every day, fruit was apples, spam instead of bacon, nice range of cold meats and cheeses, 3 cereals, 3 or 4 types of eggs, yogurt, cottage cheese. If you ask to borrow an iron, you get handed the iron and board over the counter at reception!! It was also hard to get service at the bar. The beach is a short walk away and is quite nice with a shower, as is a supermarket, various restaurants, and a mini golf to be avoided (frustrating, impossible, and not fun --par 3 is highly ambitious -- my scores were 8+-- and if you lose the ball in the dark expect an irate employee to demand 10 lev from you.) There is a market to walk through with a wide range of goods. The Bay is a great restaurant nearby (again the staff are not friendly but the food is excellent). The Butterfly House is a charming little outing where you can hold butterflies, see unusual and really large butterflies and caterpillars.
Se hospedó 4 noches en julio de 2017
Respuesta de romance, el 5 ago. 2017
Thank you for the kind words and high score.The feedback from our guests is important to us and we are grateful for receiving both impressions and remarks. We regret that not of all our services met your expectations. We have taken into consideration Your remarks to work on the issues You mentioned in order to improve our guests experience. Looking forward to welcoming you again! Best regards: "Romance Splendid" team

8/10 Bueno

Cool

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Eine gutes Hotel mit gutem Hotelteam.
Ich war bei einer Untersuchung in der Dentaprimeklinck daher keine Zeit den feinkörnigen Sandstreifen in Goldstrand und Naturpark zu erreichen mit seinem Wohlfühleffekt .
Respuesta de romance, el 25 may. 2017
Thank you for being our guest! Your feedback is important to us. We will be glad if we have the chance to welcome you here again! Best regards: "Romance Splendid" team

10/10 Excelente

Will

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was very hepful and they all knew english. Resterant had very good food and a buffett the day I rrived. Good breakfest. Very clean hotel.
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

10/10 Excelente

Paul George

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relaxing stay
Very clean luxury hotel
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Cosy
Great overall facilities and service but substandard breakfast variety and quality. This has been a disadvantage for a few years now and it is high time for management to take action!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thank you for being our guest! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

6/10 Aceptable

Rena, London

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dentaprime client
this hotel has been recommended by Dentaprime as a hotel who knows the requirements and needs of a dental patient. Unfortunately, this is not so. The dental appointments can start as early as 7:00 am but breakfast is not available before 7:30 am. There is also no room service for breakfast. Also, the most disappointing for me was that there is no coffee making facility in the room. Upon asking, I have been told that I would have to come downstairs to the bar and ask for my morning coffee. At extra charge of course and only consisting of a mini espresso, as the night shift did not know how to use that machine. So, if you come as a dentaprime customer, maybe you are better off booking an apartment,

8/10 Bueno

vier-pfoten, Bayern

Le gustó: Limpieza y servicio y personal
Ein schönes und ansprechendes Hotel.
Es waren 5 Tage und Nächte die mit dem Dental-Urlaub verbunden so das meine Gesundheit bei der Klinik lag.
Respuesta de "Romance Splendid" team, el 20 mar. 2017
Herzlichen Dank für Ihren Besuch. Ihre Meinung ist wichtig für uns. Wir hoffen Sie schon bald wieder einmal bei uns begrüßen zu dürfen. Willkommen immer wieder im Hotel!

10/10 Excelente

Maxime

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Freudliche Dient
Herzlichen Dank für Ihren Besuch. Ihre Meinung ist wichtig für uns. Wir hoffen Sie schon bald wieder einmal bei uns begrüßen zu dürfen. Willkommen immer wieder im Hotel!

8/10 Bueno

Georgios, Thessaloniki

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not as good as it seems
Very bad impression to charge the WIFI in the rooms. What kind of all inclusive charges the Internet? It is not all inclusive then! Lack of shampoos in the bathroom. Just one product for both hair and body. Lack of other supplies for bathroom.

10/10 Excelente

Bettina, Osnabrück

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr sehr gutes Hotel
Super Hotel
Herzlichen Dank für Ihren Besuch. Ihre Meinung ist wichtig für uns. Wir hoffen Sie schon bald wieder einmal bei uns begrüßen zu dürfen. Willkommen immer wieder im Hotel!

10/10 Excelente

Andre, Deutschland, Osnabrück

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super Hotel
Toller Service und tolles Hotel
Herzlichen Dank für Ihren Besuch. Ihre Meinung ist wichtig für uns. Wir hoffen Sie schon bald wieder einmal bei uns begrüßen zu dürfen. Willkommen immer wieder im Hotel!

8/10 Bueno

Tanyia, London

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A pleasant hotel.
I stayed here for 4 nights. It is quite close to the beach. It is tucked away with conifers that surround the pool area. There are plenty of sunbeds. The standard of food is good. I would stay here again.
Respuesta de “Romance Splendid” team, el 20 mar. 2017
Thank you for being our guests! Your feedback is important to us! Welcome back!

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Pleasant hotel, good service, clean rooms. Food in the restaurant is good. The staff is friendly, speaking several languages.
Respuesta de “Romance Splendid” team, el 20 mar. 2017
Thank you for being our guests! Your feedback is important to us! Welcome back!

10/10 Excelente

Edna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Weit vom Strand entfernt
Die Elektron. Zimmerschluessel funktionieren selten. Immer ein neues aufladen an der Rezeption erforderlich. Mühsam. Die poolhandtuecher nur gegen Einsatz in cash erhältlich. Ein Einsatz auf Zimmer Nummer wird mal abgelehnt, mal mühsam akzeptiert. Versprochener gratisparklatz ist nur fallweise, und das nur auf der Strasse vorhanden. Frühstück ist 2 Sterne Niveau. Hotel ist für Leistung viel zu teuer. Poolbereich ist recht nett Genügend liegen vorhanden.

10/10 Excelente

Petranka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

10/10 Excelente

Silviya, Londom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel for holiday and relaxing
We are so happy and glad we spent our holiday in that hotel
Respuesta de “Romance Splendid” team, el 20 mar. 2017
Thank you for being our guests! Your feedback is important to us! Welcome back!

10/10 Excelente

graham, Worthing Sussex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
FABULOUS
Fabulous, Fantastic, Relaxing, The Staff are the Most HelpFull of any Hotel you will stay at, this was our Third Visit and we will be staying again Next Year for sure, :)

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Needs remodel. Rooms are very worn. Staff not very helpful.

10/10 Excelente

Velizar, Toronto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel close to the beach
The hotel looks beautiful and the decor throughout is very pleasant. The staff was very friendly and professional. Overall excellent stay and service. I can definitely recommend it as the best hotel at St.Konstantine and Elena.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Hotel and the surrounding area
Nice hotel. Good facilities. A varied range of food at breakfast and dinner on the buffet if only staying for a few days (beware the coffee at breakfast though - we ordered from the bar instead). Just a heads up...the area around the hotel is full of souvenir stalls and there is little to do in the immediate vicinity. Varna is only a 5 leva bus ride away (or 15 leva by taxi).

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value for money
I found the hotel to be good value for money. The staff are helpful and friendly and the spa treatments are excellent. The only negative is that drinks have to be paid for separately for evening meals. At breakfast there is tea, coffee and juice all included. The hotel is in a peaceful, idyllic location with good transport links to Golden Sands resort and Varna city centre. I think the rooms could be updated a little, but they were very clean and comfortable enough.
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones