Dear Dr. Doger,Thank you for having stayed with us and for taking the time to leave your feedback.We always appreciate the guests' comments because it gives us the possibility to improve and deliver high level services to the people who decide to stay with us, but these have to corrispond to reality.There was indeed some dust on the floor in one of the rooms at your arrival; we immediately apologized and sent the maid to clean it up. As a compensation we offered the cleaning of your apartment during the stay, a service which is not included (and you refused it).When you reported the shower leak a member of our maintenance team came to the apartment to fix it, but you didn't allow him to enter. Poor location? The apartments are located on Giudecca island and the guests staying there are well aware of the position. Why make the reservation and then complain about the location? It is a clear and transparent information.We are not happy to respond this way, but we can't tolerate misleading information.In any case we take note of the mentioned points and we'll try to be more specific and clear in providing the information to avoid any kind of misunderstanding.Best regards