You booked an economy room instead of a standard or superior room, so you already knew that it was smaller than the others. The price was appropriate for the start week of the Biennale, therefore lower than those of the larger hotels located in the S. Marco area.Reservaste una habitación económica en lugar de una habitación estándar o superior, por lo que ya sabías que era más pequeña que las demás. El precio era apropiado para la semana de inicio de la Bienal y, por lo tanto, más bajo que el de los hoteles más grandes ubicados en el área de S. Marco.

Grazie.

You have booked a double room, therefore for two people; three of you arrived. In my opinion, the problem is not being rude or kind: the problem is respecting the rules or not. There were three of you who wanted to enter and that wasn't possible: we tried to explain it to you in every way, if you understood it as rude in my opinion it's because you didn't understand the rules well. I therefore thank you for allowing me to remind the other guests too: three people cannot fit in double rooms.