Thank you, Sonia, for your review. We loved having you as our guest.

Thank you Esperanza. We look forward to welcoming you again. The Dona Emilia team

Patricia, la habitación estaba caliente (a 23º la primera noche), solo hay que escribir que venias con un bebe muy pequeño de meses y lo sentimos mucho que el bebe ha sentido frio, si nos hubieras solicitado en el mismo momento que ha sentido frio hubieramos aumentado la calefación en ese mismo momento! En el dia seguiente cuando nos has dicho que el beb ha pasado frio, lo hemos aumentado la calefación de seguida, y no hemos cobrado un extra, porque cómo dice nuestros termos y condiciones se cobra por calefacción extra! Pienso que los demás dias han pasado bien pues hemos puesto la calefacción a tope (28º las 3 noches restantes)! De verdad lo sentimos mucho y tenemos pena que despues de todo nuestro esfuerzo para que podais estar a gusto lo han comentado por aquí que hacia frío en la habitación, pues da una idea equivocada de nuestras instalaciones y de nuestros servicios! Siempre buscamos que nuestros huespedes se sintan a gusto y muy bien recibidos! Gracias por lo demás comentario. Seran siempre bien venidas!

Thank you so much for your review :)

Hello Andrew and thank you for your great review. We hope that you will visit our charming city again soon.Rami

Dear Diana, it was a pleasure having you at Dona Emilia. I hope that you will visit again soon.

Hello and thank you for your wonderful review. It was a pleasure welcoming you and we hope that you will visit our city again.

Hello Katalin It was a pleasure having you as a guest. Thank you so much for your high score and we look forward to welcome you again. Rami

Thank you Daniel, it was a pleasure having you as our guest.

Thank you so much! You will be always very welcome!

We are really sorry that your stay did not go as expected, but we also have all of our information explained on the channel where you made your reservation. I remind you that was sent to you our correct address after you booking confirmation and that all of our guests always come directly to us without any problem. To reaffirm that we are not a hotel, we are a guest house and yes we do not serve breakfast we offer all the necessary ingredients for your to it yourself which includes: yoghurts, butter, fresh cheese, juices, cow's milk, vegetable milk, raw eggs for make to your liking, fruit, cake, compote, peanut butter, honey, corn flacks, muesli, different types of tea, coffee, cocoa, yellow sugar and bread. If all this was not enough, please tell us what we should add to the breakfast? As we are a guesthouse you only need to put your dishes in the dishwasher. As you say in your comment you preferred another type of decoration for your accommodation, did you not even look at the pictures of our ad? As for the heating, the room was at 25 degrees if you wished to have more than that, than you could request. Also in the suite you stay you had several light points from the bed to the bathroom you just need to turn it on the switches! We are really disappointed with your comment because we do everything in our power to help and please our guests and when the comments are not fair we see ourselves in the obligation to clarify to others to not be misunderstood! You can also look to our other coments we have and you can see that normaly they are very positive and fair!

Thank you so much for your review :)

Thank you so much for your review :)

Thank you so much for your review :)

Thank you so much for your review :) It was a pleasure to have you in our guesthouse! You are always welcome!

Thank you so much for your review, was a pleasure to host you! All the best for you*

Thank you so much for your review, then we understand that we are in the correct direction of how we desire our guests feel! Was a pleasure to host you and you will be always very welcome to our guesthouse. We wish all the best for you*

Thank you so much for your feedback, is truely a nice feeling to read your words they are a prove that we are in a good direction. I wish you all the best! With love Rute&Nuno Dona Emília Guesthouse Viana do Castelo

Agradecemos a sua avaliação. Foi um prazer receber-vos na nossa casa! Voltem sempre!