Muchas gracias Alan!!

Muchas gracias Carlos!

Dear Mrs Dawn,Thank you for taking the time to share your experience at Hotel Residence Esplanade in Viareggio.We apologize if the room did not meet your expectations. We strive to provide accurate descriptions and picture of our rooms.You asked to change room for personal problem after 3 hours from the check in, but we were fully booked and we couldn’t make any change, we are sorry about that. We would like to clarify that there are no construction works either within the hotel premises or in the immediate vicinity. Your feedback is important to us, and we are committed to making improvements based on your comments. We hope you would consider giving us another opportunity to provide you with a more satisfying experience in the future.

We're thrilled to hear that you had an amazing experience at our hotel! Thank you for taking the time to share your positive feedback. We're delighted that you enjoyed our delicious breakfast and brunch, found our location to be perfect, and appreciated the assistance from our staff. Your 5-star rating means a lot to us, and we hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

Thank you for your kind words! We're delighted to hear that you had a great experience with our staff and enjoyed our convenient location. It's also wonderful to know that you liked our breakfast. We aim to provide a comfortable and enjoyable stay for all our guests, and your feedback is much appreciated. If you ever find yourself in the area again, we would love to welcome you back for another great stay.

Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be nice. We appreciate your suggestion regarding renovating the hotel, as we are always looking for ways to improve our guests' experience.We want to assure you that we take all feedback seriously and we will take your comments into consideration as we continue to make improvements to our property. We are committed to providing our guests with a comfortable and enjoyable stay, and we will strive to exceed your expectations in the future.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.Best regards,Pasquale PatrunoHotel Residence Esplanade

Dear Mr. Silvio,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations and we apologize for any inconvenience you may have encountered.We take all feedback seriously and we would like to assure you that we have taken note of your comments regarding the room condition. We have strict procedures in place to ensure that all our rooms are clean and well-maintained, and we will investigate the matter further to ensure that our standards are being met.Regarding the refund, we would like to clarify that our cancellation policy is stated clearly on our website and booking confirmation. We understand that your plans may have changed, but unfortunately, we are unable to offer a refund for cancellations made outside the cancellation period. However, we would be happy to offer you a credit for a future stay as a gesture of goodwill.Once again, we apologize for any inconvenience you may have experienced and we hope to have the opportunity to welcome you back in the future.Best regards, Pasquale PatrunoHotel Residence Esplanade

Great to hear that you had a wonderful experience at our hotel! Thank you for taking the time to share your positive feedback with us and other travelers.We are thrilled to hear that you enjoyed our clean and spacious rooms, as well as our convenient location near the beach and scenic shopping street. We are also delighted to hear that you had a great dining experience at our restaurant and that our chef took the time to greet you and ensure that you were enjoying your meals.We take pride in providing excellent service and we are glad to hear that our staff were friendly and accommodating during your stay. It's always rewarding to hear that our guests had a great experience and we appreciate your kind words.We hope to have the pleasure of welcoming you back to our hotel in the future, perhaps during the summer season when you can enjoy all the great amenities the area has to offer. Thank you again for choosing to stay with us and for sharing your positive experience.Best regards,Pasquale PatrunoHotel Residence Esplanade

Grazie per aver scelto di soggiornare presso il nostro hotel e per aver condiviso la tua esperienza positiva. Siamo felici di sapere che hai apprezzato la posizione dell'hotel, la dimensione della camera, l'arredamento e la pulizia. Il nostro personale cerca sempre di fornire un'esperienza piacevole ai nostri ospiti, quindi siamo felici di sapere che siamo stati disponibili e gentili con te. Siamo anche felici di sapere che hai trovato il parcheggio in loco conveniente e la colazione deliziosa. Grazie ancora per la tua recensione e speriamo di darti il benvenuto nuovamente in futuro.

Merci beaucoup d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que vous avez apprécié votre chambre spacieuse et confortable ainsi que notre emplacement près de la mer et de la plage. Nous sommes également heureux que vous ayez aimé notre petit déjeuner buffet avec une variété de choix sucrés. Nous espérons vous revoir bientôt lors de votre prochain voyage dans la région.