Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 467 de 895 opiniones" "
10 - Excelente
467
Puntuación de 8, es decir, Bueno. Basada en 280 de 895 opiniones" "
8 - Bueno
280
Puntuación de 6, es decir, Aceptable. Basada en 110 de 895 opiniones" "
6 - Aceptable
110
Puntuación de 4, es decir, Malo. Basada en 28 de 895 opiniones" "
4 - Malo
28
Puntuación de 2, es decir, Terrible. Basada en 10 de 895 opiniones" "
2 - Terrible
10
9.2/10
Limpieza
8.8/10
Servicio y personal
8.6/10
Servicios
8.6/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Brayan Dario
15 oct. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Brayan Dario
Se hospedó 1 noche en octubre de 2019
Respuesta de Sævar, el 22 oct. 2022
Thank you for rating us.
8/10 Bueno
Ricardo, España
Viaje en pareja
6 sept. 2019
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Personal encantador. Entorno muy tranquilo y relajante, además de tener unas fabulosas vistas. La habitación no es demasiado grande, pero suficiente si vas a estar pocos días. Dispone de jacuzzi gratuito. La WiFi funciona bien. El desayuno es bufé, muy variado y con buenos productos. Aparcamiento amplio y gratuito. La limpieza justa, pero suficiente. Calefacción, ducha con agua muy caliente, secador de pelo y hervidor con café gratis. TV plana con canales internacionales. Camas individuales. Cerca de la carretera principal.
Ricardo
Se hospedó 1 noche en septiembre de 2019
Respuesta de Sævar, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
6/10 Aceptable
Cliente verificado
24 jul. 2019
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en julio de 2019
Respuesta de Sævar, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
10/10 Excelente
Andres
14 abr. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Andres
Se hospedó 1 noche en abril de 2019
Respuesta de Sævar, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
10/10 Excelente
Cliente verificado
2 oct. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en octubre de 2017
Respuesta de SS, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
8/10 Bueno
María Jesús
25 abr. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
María Jesús
Respuesta de SS, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
2/10 Terrible
Noelia
28 mar. 2018
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nos quedamos sin hotel a las 22:00h
Nos cancelaron la reserva sin avisar. Llegamos a las 10 de la noche y nos dicen que cancelaron las reservas porq habian intentando cobrar y no había dinero en las tarjetas. No nos llamaron de que no podian hacer el cargo, en ningun sitio ponía que había que pagar antes de las 8 de la tarde, no recibimos ningun aviso. Evidentemente, no damos las tarjetas a todo el mundo, en estos casos usamos tarjetas que vamos recargando, y si sabemos que van a hacer un cargo la recargamos, y si no pagamos al llegar al hotel. Además en recepción nos hablaron con mucha prepotencia. Al final les quedaba una habitación y nos acomodamos 4 personas como pudimos!
Noelia
Respuesta de SS, el 22 oct. 2022
Sad to see your expectations were not met, we hope to welcome you back with a heightened experience.
10/10 Excelente
rose, mex
8 nov. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Experiencia única
El equipo del hotel increíble, todo el personal de primera. Fue de las mejores experiencias de nuestro viaje
rose
Se hospedó 1 noche en noviembre de 2017
Respuesta de SS, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
10/10 Excelente
ale, mexico
3 nov. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best hotel
We had the best experience on a hotel. The persons that work there are AMAZING!
ale
Se hospedó 1 noche en noviembre de 2017
Respuesta de SS, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
8/10 Bueno
Emilio, SPAIN
4 oct. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo recomiendo
Un Hotel muy facil de localizar, limpio y confortable, cuenta con excelentes instalaciones, bar, restaurante, piscina de agua caliente, amplio aparcamiento, buen desayuno... Las habitaciones están muy bien, muy limpias, camas cómodas y el baño muy limpio. Lo único que no me gustó es que la conexión wifi no funcionaba en la habitación (si en el restaurante y el aparcamiento).
Emilio
Se hospedó 1 noche en septiembre de 2017
Respuesta de SS, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
10/10 Excelente
Cliente verificado
24 abr. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cliente verificado
Respuesta de SS, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
8/10 Bueno
Maria Elena, Valladolid
22 nov. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Repetiría sin dudarlo
Habitación muy espaciosa, muy limpia, hotel tranquilo y acogedor. Buen desayuno.
Maria Elena
Respuesta de SS, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
10/10 Excelente
Cliente verificado
15 abr. 2012
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy buen hotel
Muy buen hotel
Cliente verificado
Respuesta de SS, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
8/10 Bueno
Cliente verificado
30 jun. 2011
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Respuesta de SS, el 22 oct. 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.
10/10 Excelente
Matt
Viaje en pareja
11 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel Katla was clean, comfortable, and well staffed. The breakfast was very good, with lots of options. Staff were friendly and helpful. The setting is beautiful.
Matt
Se hospedó 1 noche en abril de 2024
Respuesta de Justyna, el 11 abr. 2024
Dear Matt, We are delighted that your stay was successful and you enjoyed our breakfast which helped you positively starts the day. We are looing forward for your next visit in the future! Kind regards, Hotel Katla
6/10 Aceptable
Sdeepthi
8 abr. 2024
It’s pricey
Sdeepthi
Se hospedó 2 noches en abril de 2024
Respuesta de Justyna, el 14 may. 2024
Good afternoon,Thank you for taking the time to share your feedback.Best regards,Hotel Katla
8/10 Bueno
beth
Viaje en pareja
2 abr. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice, clean rooms and really good location. Breakfast was good but the dinner buffet was a bit underwhelming.
beth
Se hospedó 2 noches en marzo de 2024
Respuesta de Lucas, el 2 abr. 2024
Dear Beth,We are delighted that your stay was successful and you enjoyed our breakfast which helped you positively starts the day. We are changing the buffet every day, so we are feel sorry that we didn't meet your expectations this time. We are looing forward for your next visit in the future!Kind regards,Hotel Katla
10/10 Excelente
Jessika
Viaje familiar
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent! Will be staying here again at my next visit!
Jessika
Se hospedó 3 noches en marzo de 2024
Respuesta de Justyna, el 1 abr. 2024
Dear Jessika, We are delighted that your stay was successful and you enjoyed our hotel. We are looking forward for your next stay in the future. Kind regards, Hotel Katla
10/10 Excelente
Marie-Therese
Viaje familiar
29 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Im neuen Gebäude super super schöne, großzügige und extrem saubere Zimmer. Ein paar Tage später haben wir nochmal im alten Gebäudetrakt übernachtet, der war etwas in die Jahre gekommen aber auch blitzsauber. Unserer Bitte, wieder im neuen Gebäude zu übernachten, konnte das Personal nicht nachkommen, hat dafür aber ein kostenloses Upgrade angeboten. Wirklich top, tolles Personal und nah an Vik aber ganz ruhig.
Marie-Therese
Se hospedó 1 noche en marzo de 2024
Respuesta de Lucas, el 29 mar. 2024
Dear Marie, We are delighted that your stay was successful and you enjoyed the design of our rooms and cleanliness. Furthermore we are grateful that you found our staff helpful and kind! We are looking forward for your arrival.Kind regards,Hotel Katla
10/10 Excelente
Edward
Viaje en pareja
25 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What an amazing little property. Out of the town of Vik, giving you the darkness needed to try to see the lights. The hot tub and changing areas were clean and accessible. Same with the sauna.
Really cool to sit in the hot tub and see the sky while it’s snowing.
Edward
Se hospedó 1 noche en marzo de 2024
Respuesta de Lucas, el 29 mar. 2024
Dear Edward, We are delighted that your stay was successful and you enjoyed our facilities, which helped you relaxed after the day full of journey. We are looking forward for your arrival.Kind regards,Hotel Katla
10/10 Excelente
Rachael
24 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel! Room was lovely and impeccably clean with (when the rain stopped!) beautiful sea views. Staff were welcoming and super helpful. Dinner and breakfast were great and there were lots of gluten free options which staff were very happy to assist me with. The trip was topped off by a sighting of the northern lights!!! Would stay here again in a heartbeat.
Rachael
Se hospedó 1 noche en marzo de 2024
Respuesta de Lucas, el 29 mar. 2024
Dear Rachael, We are delighted that your stay was successful and you enjoyed our restaurant food. Furthermore we are grateful that you found our staff helpful and kind! We are looking forward for your arrival.Kind regards,Hotel Katla
10/10 Excelente
Inez
Viaje en pareja
21 mar. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
nur 5 Minuten Fahrzeit nach Vik, schöne Lage mit tollem Blick auf die Küste, sehr gutes Frühstück
Inez
Se hospedó 2 noches en marzo de 2024
Respuesta de Lucas, el 29 mar. 2024
Dear Inez,We are delighted that your stay was successful and you enjoyed stay in our Hotel. We are looking forward for your arrival.Kind regards,Hotel Katla
10/10 Excelente
Sungeun
13 mar. 2024
Sungeun
Se hospedó 1 noche en marzo de 2024
Respuesta de Lucas, el 2 abr. 2024
Dear Sungeun,We are thrilled that your stay was successful and you enjoyed our Hotel. We are looking forward for your next visit.Kind regards,Hotel Katla
10/10 Excelente
MARCO
Viaje en pareja
4 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Struttura sulla strada principale molto comoda.
Ottima la colazione.
MARCO
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucas, el 4 mar. 2024
Hello,We are grateful that your stay was successful and you enjoyed our breakfast, which helped you positively start the day! We are looking forward for your next stay in the future!Kind regards,Hotel Katla
8/10 Bueno
Kristen
23 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The setting is incredible - it was remote enough for us to see the Northern Lights over the hotel! But also convenient to Vik. The breakfast spread was impressive and the hot tub and sauna were awesome. The room is clean and pretty standard. Would stay here again!
Kristen
Se hospedó 1 noche en febrero de 2024
Respuesta de Lucas, el 26 feb. 2024
Dear Kristen,We are delighted that your stay was successful and you was able to see the northern lights, while breakfast helped you positively start the day. We are looking forward for next opportunity to host you in the future.Kind regards,Hotel Katla
8/10 Bueno
Paul
15 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room lighting too subdued.
Main roon light needs to be much brighter.
Paul
Se hospedó 2 noches en febrero de 2024
Respuesta de Lucas, el 15 feb. 2024
Dear Paula,We are delighted to hear that your stay was successful. Thank you that you shared your feedback with us and pointed that the lights wasn't enough, we will take it into consideration. We are waiting for your next visit!Kind regards,Hotel Katla
10/10 Excelente
Jody
Viaje en grupo
14 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient layout of buildings around the main restaurant and hot tub. The food was fantastic and the rooms very comfortable. Very close to the town and easy to get to.
Jody
Se hospedó 2 noches en febrero de 2024
Respuesta de LUCAS, el 14 feb. 2024
Dear Jody,We are delighted to hear that your stay was successful and you found our hotel restaurant very tasty! The satisfaction of our guest is our main reason to work harder! We are waiting for opportunity to host you again! Kind regards,Hotel Katla
10/10 Excelente
thomas
Viaje en pareja
13 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice friendly place
thomas
Se hospedó 2 noches en febrero de 2024
Respuesta de Lucas, el 13 feb. 2024
Dear Thomas,We are delighted that your stay was successful and you found our hotel as a friendly place. We are looking forward for your next visit in the future! Kind regards,Hotel Katla
10/10 Excelente
Brooke
Viaje en pareja
13 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is really great. Extremely clean, automatic door to get in and out of the building with the rooms, fast elevator, great dinner food, large comfortable bed, large room, fresh modern look. The only negatives are nitpicking: no mini fridge, breakfast extensive but no hot eggs or meats, toilet area a little cramped, no ice machine and the bartender a stickler about giving out ice to take to the room. Really a great stay and I would definitely stay there again.
Brooke
Se hospedó 2 noches en febrero de 2024
Respuesta de Lucas, el 13 feb. 2024
Dear Brooke,We are delighted that your stay was successful and you found our rooms clean and comfortable. The satisfaction of our guests is on high priority, that's why we are so happy to hear that. We are looking forward for your next visit in the future.Kind regards,Hotel Katla
6/10 Aceptable
Joanna
31 ene. 2024
Le gustó: Limpieza y servicio y personal
Ok
We had to wait to check-in even though there were a few staff at the bar opposite talking.
On the paperwork I was given one room but was given the key to another, which turned out to face the mountain amd entrance to the other building, I wish we had the room on the paperwork as that seemed like it would face out.
The room was basic.
I could hear people move in the hallway which was frustrating.
I realised after it was too late to cancel that it would have been cheaper to book direct.
Reception didn't have cables for the car charging point, even though the receptionist knew it was common people in hire cars don't get given compatible chargers.
The hot tub is very exposed, I booked this place as I wanted to use it but it was too windy.
Overall fine but not great.
Joanna
Se hospedó 1 noche en enero de 2024
Respuesta de Lucas, el 13 feb. 2024
Dear Joanna,We want to thank you that you shared your feedback with us. We can't be responsible for the allocations of the room, as all the guests are equally important for us and would want to have the view from the room. We are popular Hotel that's why sometimes people need to wait and the bar staff is responsible for the bar, anyway sorry for the inconvenience that happened to you. The charging station is outdoor service which don't belong to our Hotel, but anyway is goof facility that guests can use here at the place, but we don't have the cables.We are sorry to hear that the weather was not so comfortable, but we can't be responsible for this inconvenience. We are waiting for your next visit to create better experience for you.Kind regards,Hotel Katla
10/10 Excelente
Anna
29 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Anna
Se hospedó 1 noche en enero de 2024
Respuesta de Lucas, el 30 ene. 2024
Dear Anna,We are delighted to hear that your stay was successful and we are glad to have opportunity to have you with us during your trip to Iceland. We are looking forward for your future visit!Kind regards,Hotel Katla
10/10 Excelente
Heather
Viaje en pareja
26 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely accommodation, breakfast was great, really enjoyed the geothermal pool and thanks to Raphael on receptions great advice re: aurora apps we were able to see the northern lights on our trip.
Heather
Se hospedó 1 noche en enero de 2024
Respuesta de Lucas, el 27 ene. 2024
Dear Heather,We are delighted to hear that your stay was successful and you enjoyed our amenities in spa area, while breakfast helps you start positively the day. We are glad that you found our staff helpful. We are hope to host you again in the future!Kind regards,Hotel Katla
10/10 Excelente
Tiffinie
Viaje familiar
21 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tiffinie
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lucas, el 22 ene. 2024
Hello,We are delighted that your stay was successful and we are looking forward for your next visit!Kind regards,Hotel Katla
10/10 Excelente
Latika
Viaje en grupo
7 ene. 2024
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Great hotel a great location. Great view from the hotel
Latika
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rafael, Hotel Katla, el 10 ene. 2024
Thank you for your kind words! We're thrilled that you had a great experience at Hotel Katla and enjoyed our fantastic location and the beautiful views. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!
6/10 Aceptable
Manfred
Viaje en grupo
6 ene. 2024
Le gustó: Servicio y personal y comodidad de las habitaciones
Nice cozy hotel with some work to be done
Room was small but clean and in good condition. Spa area (locker rooms, gym) smelly and dirty, could need some deep cleaning ... Sauna had some holes in the wall, hot tubs was ok, but could need some cleaning as well. Restaurant and breakfast were excellent, staff at reception (Raphael) was very polite and supportive
Manfred
Se hospedó 1 noche en enero de 2024
Respuesta de Lucas, el 22 ene. 2024
Dear Manfred,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are pleased to hear that you found the room to be small but clean and in good condition. It's always our goal to provide a comfortable and well-maintained space for our guests.We apologize for any inconvenience you experienced in the spa area. On a positive note, we're delighted to hear that you enjoyed the restaurant and breakfast. We are hope to host you again in the future!Kind regards,Hotel Katla
6/10 Aceptable
Transilvanicum
5 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Gyönyőrű környezet, Egy nagyobb dézsának megfelelő kinti fürdő. Kicsi szoba. Pici fürdőszoba. Kevés ergonómia.
Transilvanicum
Se hospedó 1 noche en enero de 2024
Respuesta de Rafael, Hotel Katla, el 10 ene. 2024
Thank you for taking the time to share your experience with us. We're delighted that you enjoyed the beautiful surroundings and the outdoor bath. We understand your concerns regarding the room size and bathroom ergonomics. Your feedback is invaluable, and we'll certainly take it into account as we continuously strive to enhance our guests' comfort and satisfaction. We hope to have the opportunity to welcome you back and provide an improved experience that exceeds your expectations.
10/10 Excelente
Kimberly
4 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kimberly
Se hospedó 2 noches en diciembre de 2023
Respuesta de Rafael, Hotel Katla, el 10 ene. 2024
Thank you for choosing Hotel Katla and for your feedback! We're thrilled to hear you had a satisfying experience during your stay. We're always striving to make our guests' visits exceptional, and we hope to welcome you back for an even better stay in the future!
4/10 Malo
Utkarsh
30 dic. 2023
No le gustó: Servicio y personal y comodidad de las habitaciones
Not worth it
We stayed here during our trip to Iceland at the end of December. The prons of the property are its location just 5 minutes out of the city, in case you get lucky with northern lights activity during your visit and a decent breakfast. Other than that the establishment is just not worth the price tag it comes with. We started our check-in with a delay as the room was not yet ready and as part of the check-in, you are asked to sign a waiver that the property is not responsible for any of your belongings. This was a little off-putting as they don't even provide a safe in the room. We booked a double room with hot tub access and no information was provided to us about the hot tub access. For the price tag, this property is just not worth it as the service they provide is more like a motel whereas they market themselves as a three-start establishment.
Utkarsh
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lucas, el 22 ene. 2024
Dear Utkarsh,First and foremost we want to thank you that you shared your feedback with us and you liked our location. We are feel sorry that we didn't met your expectations, it's true that you had the all right to check in at 3pm, but sometimes something doesn't going as planned, anyway we are sorry for that. We always inform the guest about all rules and available facilities so it was probably some misunderstanding. We are looking forward to host you again in the future to provide you better experience!Kind regards,Hotel Katla
8/10 Bueno
Jignesh
Viaje familiar
29 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Jignesh
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rafael, Hotel Katla, el 10 ene. 2024
Thank you for choosing Hotel Katla and for your feedback! We're thrilled to hear you had a satisfying experience during your stay. We're always striving to make our guests' visits exceptional, and we hope to welcome you back for an even better stay in the future! If there's anything specific we can do to earn that extra star next time, please let us know. Your input is invaluable to us.
10/10 Excelente
Nathan
Viaje en grupo
18 dic. 2023
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Cosy little hotel
The room was so clean, and stocked with towels, soap and tissues. The rooms were small but on a cosy way - Check-in was super quick and smooth.
Nathan
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lucas, el 18 dic. 2023
Dear Nathan,We're delighted to hear that you found the room impeccably clean and well-stocked! It's wonderful to know that our efforts to provide a cozy atmosphere didn't go unnoticed, despite the room size. We always strive for a hassle-free check-in experience, and we're thrilled that you found it quick and smooth. Should your travels bring you back this way, we'd love to welcome you again!Kind regards,Hotel Katla
10/10 Excelente
Richard
Viaje familiar
17 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice stay!
The staff was very helpful and friendly! The morning Buffet breakfast was very nice! Rooms were comfortable!
Richard
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lucas, el 17 dic. 2023
Dear Richard,That's fantastic to hear! We're thrilled that you found our staff accommodating and friendly. It's great to know that you enjoyed our morning buffet, we strive to offer a delightful start to the day. Comfort is a priority for us, so we're pleased to hear you found the rooms to your liking. We hope to welcome you back soon for another enjoyable stay!Kind regards,Hotel Katla
10/10 Excelente
JOHNSOO
5 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
JOHNSOO
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lucas, el 5 dic. 2023
Dear JohnsooThat's wonderful to hear! We're thrilled you enjoyed your stay. Your satisfaction is our top priority, and we're delighted to have made your experience a positive one. We look forward to welcoming you back soon!Kind regards,Hotel Katla
8/10 Bueno
Molly
Viaje familiar
4 dic. 2023
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
This property is a good stay option with a sauna and hot tub. The breakfast buffet had many options. The staff was not very helpful or polite. We asked for our rooms to be cleaned and after a day of touring and hiking, we returned to our room not only uncleaned, but towels weren’t even replaced. When we went to the front desk to ask for towels they were curt with us.
Another major issue was the bedding. The pillow and duvet have a rough sear-sucker pattern. It was uncomfortable, especially for my husband. When we asked for another fitted sheet so my husband could use that as a blanket, we were dismissed and told that wouldn’t work and that in Iceland you use a duvet only-again, the duvet wasn’t the problem but the cover was very textured and uncomfortable for my husband. Finally, we only got 1 pillow and when we asked for a second one, we were told no!
We travel a lot throughout Europe and we are not unreasonable guest by any means. I have never written a negative review and have booked over 20 stays with Expedia.
This property is nice, but the staff were just not hospitable at all.
Molly
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lucas, el 5 dic. 2023
I'm sorry to hear about your experience during your stay. I'm almost certain that there were misunderstanding, because the cleaning is on request only and you can find information in the room on the desk. Your feedback is crucial to us, and I apologize for the inconveniences you faced. Rest assured, I'll personally address these issues with our team to ensure such lapses in service and communication don't happen again. Your comfort and satisfaction are important to us, and we appreciate your honesty in sharing your concerns. If there's anything else you'd like to discuss or if you plan to visit us again, please reach out—I'd love to make it right for you.Kind regards,Hotel Katla
10/10 Excelente
Brenda
Viaje en grupo
23 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place was great.
Brenda
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lucas, el 5 dic. 2023
Dear Brenda,Thank you for your feedback, we're so happy to hear that your stay was successful. We are looking forward to your next visit!Kind regards,Hotel Katla
10/10 Excelente
Kelsey
Viaje en grupo
17 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, beautiful view. Loved they had a hot tub but it was often full. Our building was very noisy all night long. We could hear the door slam every time someone came or went. Almost got out of bed to ask people to be more quiet. Just don’t stay in the building in front of the hot tub.
Kelsey
Se hospedó 1 noche en octubre de 2023
Respuesta de Lucas, el 17 nov. 2023
Dear Kelsey,Thank you so much for a such a high score, although we're sorry to hear about the inconveniences you experienced during your stay. We appreciate your feedback regarding the noise levels and the hot tub availability. We'll address these concerns promptly to ensure a more enjoyable experience for our future guests. Thank you for bringing this to our attention, and we hope to have another opportunity to host you in a quieter and more relaxing setting next time.Kind regards,Hotel Katla
2/10 Terrible
Katharine
Viaje en pareja
9 nov. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Where to start. Well first of all if you book this you wont get a dollar back no matter what happens! So beware! There are no full beds, as advertised. I paid for a full bed with my fiance and we got two twin beds pushed tofehter. Expedia couldnt retrieve money back, and the hotel disnt care. There were also bodily fluods on the couch and I have photos in the room. It was dosgusrinf
Katharine
Respuesta de Rafael, Hotel Katla, el 4 dic. 2023
Dear Katherine,We sincerely regret any inconvenience you may have experienced during your stay. However, please keep in mind that such a low rating is typically reserved for the most extreme cases, which we hope you can agree this wasn't. Please note that our guests' satisfaction is our main priority. Therefore, we've thoroughly investigated the concerns raised during your stay.Regarding the bed arrangement, we apologize for any confusion. Our aim is to offer a comfortable and pleasant experience to all our guests. To cater to diverse preferences, we've invested in high-quality single mattresses that can be combined to form a double bed or kept separately as twins, depending on guest preference. This is a common practice in most hotels in Iceland, and we believe you will have a wonderful sleeping experience.Regarding the second issue, upon a detailed inspection by our team, we discovered that what was perceived as body fluids was actually a stain from a cleaning product. Concerning the refund issue, it seemed that you were actively seeking a refund from the outset and later threatened the front desk, stating that if you didn’t receive a refund, you would leave a highly negative review. Our establishment and Expedia uphold strong values and provide refunds when valid reasons are identified, and that was not the case in this situation.It’s also important to note that you booked a standard room, and we offered a complimentary upgrade to a superior room.We encourage potential guests to consider all reviews and evaluate the overall experience. We have nearly a thousand reviews on Expedia alone, and we invite you to review them to form your own conclusions. We're committed to ensuring your stay is as delightful as possible.
10/10 Excelente
Danielle, Highlands Ranch
Viaje en pareja, Viaje familiar
9 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, very comfortable beds, breakfast was awesome!! Hot tub was nice. Could have been hotter but great after hiking!
Danielle
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rafael, Hotel Katla, el 12 nov. 2023
Dear Danielle,Thank you for your positive review! We're thrilled you enjoyed our beautiful hotel and the breakfast experience. The hot tub is indeed a good way to relax after a long day. Unfortunately, we cannot control the temperature because nature is in charge of it; as this is a natural thermal pool, we cannot adjust the temperature. Normally, it's around 40 degrees, but it depends on external conditions. We appreciate your feedback and hope to welcome you back soon!
6/10 Aceptable
Kira
Viaje en pareja
7 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios
GREAT restaurant on premise. The dinner buffet was excellent as was the lamb dinner of the menu. Great breakfast buffet as well.
Lots of tour buses frequent this location. Beds were very uncomfortable.
Kira
Se hospedó 2 noches en octubre de 2023
Respuesta de Rafael, Hotel Katla, el 12 nov. 2023
Thank you for sharing your feedback with us. We're delighted that you enjoyed our restaurant, particularly the lamb dish, which is indeed a must-try in Iceland and a key part of the experience. It's rewarding to know that our culinary offerings made a positive impression on your visit.We're genuinely sorry to hear about the discomfort with the beds. Your comfort is paramount, and we regret any inconvenience caused. While we generally receive positive feedback about our mattresses, we understand that preferences vary. We are confident in the high standards of our mattresses.We value your patronage and hope to have the pleasure of welcoming you back for an improved stay.Warm regards,
10/10 Excelente
Joseph
Viaje familiar
1 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Welcoming, convenient, great room.
Joseph
Se hospedó 1 noche en octubre de 2023
Respuesta de Rafael, Hotel Katla, el 1 nov. 2023
We appreciate your concise yet positive feedback! We're delighted that you found our hotel welcoming and that you enjoyed your stay with us, as this is our main purpose! We look forward to serving you again in the future!
10/10 Excelente
Leslie
30 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night stay
Excellent stay a little outside of the other hotels in Vik but has everything you need. Cozy and comfortable rooms which look recently updated.
Leslie
Se hospedó 1 noche en octubre de 2023
Respuesta de Rafael, Hotel Katla, el 1 nov. 2023
Thank you for taking the time to write this wonderful review! We're thrilled to hear that you had an excellent stay at our hotel. Our team is dedicated to providing the best experience for our guests, and we're glad you were able to recognize our efforts. Thank you for sharing your positive feedback, and we look forward to welcoming you back on your next visit.