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Opiniones de Magnuson Hotel Virginia Beach

2 out of 5
Magnuson Hotel Virginia Beach
5708 Northampton Blvd, Virginia Beach, VA

Opiniones

4.8
Puntuación de 10, es decir, Excelente. Basada en 79 de 711 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 103 de 711 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 106 de 711 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 119 de 711 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 304 de 711 opiniones" "

4.8/10

Limpieza

5.4/10

Servicio y personal

4.4/10

Servicios

4.4/10

Condiciones de la propiedad

4.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ana

Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Thank you for your feedback on your most recent stay here at the Magnuson Hotel Virginia Beach Virginia Your opinion matters.

10/10 Excelente

Ana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente estancia
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 sept. 2023
Thank you for taking the time out to rate us. Your opinion matter.

10/10 Excelente

john

Se hospedó 2 noches en julio de 2021

8/10 Bueno

Walter

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La verdad me gusto mucho la habitación
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Neyba

No le gustó: Limpieza
Lamentablemente triste
Buenos mi cuarto no savia que era para fumar able con la reservación y le dige q no puedo oler uno y me dijo que no puedes acer nada fue muy difícil estaba con problema para respirar y la savanna estaban manchada pero gracias aDios stube un lugar para dormir gracias
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Edgardo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en junio de 2021

4/10 Malo

Ana

No le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Megen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2020
Respuesta de K., el 6 ago. 2020
Thank you for your 8 out of 10 star rating!

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2019

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El servicio del personal es pesimo las instalasiones estam terriblemente biejas muy sucio hasta cucarachas hay
Se hospedó 4 noches en junio de 2019

4/10 Malo

Merridy

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
If you are a traveler I suggest not to stay here. Most of the people are staying here are residence. The room smelled like someone had done some hard drugs and they tried to cover the smell with massive amounts of air freshener. The sheets and towels had stains and cigarette holes. You can hear the footsteps of the room above you. It is located in an unsafe part of town. My cab driver told me not to stay there. Good things are staff is friendly and they try to clean the room best they can given the old towels and sheets.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager , el 24 abr. 2024
We are sorry to hear that you had a negative experience during your stay. We take feedback like this seriously and apologize for any inconvenience caused by the smell of smoke in your room. As a non-smoking establishment, we strive to provide a clean and comfortable environment for all our guests. We would appreciate it if you could provide us with more details so that we can investigate the issue promptly. We value your feedback and would like to make things right. Please reach out to us so we can further assist you.

8/10 Bueno

daniele

Le gustó: Servicio y personal y servicios
Le nettoyage peut être amélioré, sinon tout bien pour le reste de mon séjour.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 24 abr. 2024
We appreciate your honest review. We apologize if the housekeeping did not meet your expectations entirely, but we are glad to hear that is was still okay overall. We will make sure to address this with our housekeeping team to ensure better cleanliness in the future. If there's anything else we can do to enhance your experience, please do not hesitate to let us know. We value your input and hope to welcome you back soon!

10/10 Excelente

Gavin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 24 abr. 2024
Thank you for your review! We are glad to hear that you found our service convenient. We always strive to make things as easy and accessible as possible for out customers. If you have any suggestions on how we can further improve, please let us know. We appreciate your feedback!

8/10 Bueno

Mary

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager , el 20 mar. 2024
Thank you for taking to rate us on your most recent stay here at the Magnuson Hotel. We do appreciate the your opinion and hope you will come back and stay with us again soon.

10/10 Excelente

LeGrand

Le gustó: Limpieza
Clean rooms with new furniture
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 24 ene. 2024
Thank you for taking the time out to share your opinion. We hope to see you again in the near future.

6/10 Aceptable

Victor

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 28 dic. 2023
Thank you for taking the time out to rate us. Your opinion truly matters. We hope to see you again in the near future.

6/10 Aceptable

Hugo

No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager , el 23 oct. 2023
Thank you for taking the time out to rate our service. Your opinion matters to us. Please contact the front desk directly to discuss this matter further.

8/10 Bueno

Meshal

Le gustó: Limpieza
No le gustó: Servicio y personal
I checked out on the 2ND of October and i still not get my deposit back very bad
Se hospedó 6 noches en septiembre de 2023
Respuesta de Manager, el 23 oct. 2023
I am sorry to hear about this issue. Please contact me directly to discuss this matter further.

2/10 Terrible

Trequan

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 31 oct. 2023
Thank you for taking the time out to rate us. Base upon the rate I see you had issues with your stay. Please contact us directly to discuss this matter further.

4/10 Malo

Joseph

Viaje familiar
No le gustó: Servicio y personal y comodidad de las habitaciones
Not good
The beds were very hard and uncomfortable. The picture windows were dirty and the ice machine hasn’t worked in awhile according to staff. Some seedy characters hanging around the place.
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 12 oct. 2023
I am sorry to hear your stay was not pleasant. On behalf of Magnuson hotel I apologize for any inconvenience. Please contact us directly to discuss this matter further.

8/10 Bueno

Sanford

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 9 oct. 2023
Thank you for taking the time out to rate our service. We hope to see you in the near future.

2/10 Terrible

Karen

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 2 oct. 2023
Thank you for taking the time out to rate us. Your opinion matters. Please contact us directly to discuss this matter further.

2/10 Terrible

Shannon

No le gustó: Condiciones de la propiedad
The room was a non-smoking room but as soon as we opened the door we were assaulted with the odor of smoke mixed with air freshener. The TV did not work, the tile in the bathroom and vanity areas were both damaged and grimy. There were live and dead bugs in the bathtub/ shower. Most of the outlets did not work. Needless to say, we will never stay here again nor do we recommend this place to anyone, EVER!!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Thank you for your feedback. We apologize that you experienced this at our hotel We hope you will come back, so we can make a better experience for you.

2/10 Terrible

Wilmer

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This hotel failed miserably.
The room was dirty and the shower/tub had filth stuck to it. There were six flies in the room and little bugs on the window seal and a/c unit. There were bags of trash piled on top of each other next to the garbage cans. They also charged me 100.00 for a deposit that was supposed to be returned to me. I called and spoke with someone at the desk and they said it could take up to ten days to get it back. I told them they haven’t started the return of my deposit yet because if it had I would see a credit pending with my bank and my bank hasn’t received the return. I feel I should the hotel failed to provide a clean and welcoming place to stay and that they should refund my money for the room as well as my deposit.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Thank you for your feedback on your most recent stay at Magnuson Hotel.We have addressed the issues you have raised so they do not occur again in the future. Please contact us if you have any more comments or concerns.

4/10 Malo

Kristine P

No le gustó: Limpieza
We booked online, and when we arrived the room we reserved online was disgusting; it smelled of mold and there was clearly visible leak in the room that was the source of the smell. We paid $50 a DAY to upgrade to a better room, which seemed okay, but we ended up seeing a cockroach in the room. I dont recommend booking a trip using this hotel.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager, el 25 sept. 2023
Thank you for taking the time out to rate us and leave us a review. I am sorry to hear that your stay was not enjoyable. Please contact us directly to discuss this matter further.

10/10 Excelente

Thomas

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager, el 12 sept. 2023
Thank you for rating us. It seems you enjoyed your stay. I hope to see you in the near future,

2/10 Terrible

Britt

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 12 sept. 2023
We appreciate you taking the time out to rate us. We would like to know what we can do to improve the quality of out hotel. Please contact us directly to discuss this matter further.

8/10 Bueno

Kathy

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Dirty outside. Lots of trash.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 5 sept. 2023
Thank you for taking the time out to leave a review so we can know what areas we need to work on. I hope to see you in the near future.

2/10 Terrible

Daniel

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 25 sept. 2023
Thank you for taking the time out to rate us. Your opinion matters.

2/10 Terrible

Tanaja

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
THEY RUINED MY CHILDREN MEMORIES
I will NEVER stay here again!!! My family & I had to sleep in our car for approximately 5hrs due to bug infestation, towels and wash clothes were disgusting!!! They refuse to refund my money back! The management was very scary, intimidating, aggressive, I felt unsafe, which she also came from behind the counter to physically adult me, luckily someone was there to push her back. My children were afraid and said they never ever wanted to go back there again. Not to mention false advertisement as well
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager , el 31 ago. 2023
Thank you for taking the time out to let us know how your stay was. Please contact us directly to discuss this matter further.

8/10 Bueno

Chien

Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 29 ago. 2023
Your time is valuable and we appreciate you taking the time out to rate us.

2/10 Terrible

Deborah

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Worse Nightmare
There were dead flys on the bathroom floor. Two were in the room and stayed throughout my stay. The bed made a noise whenever I moved. A man opened my door and i was in the room, he didn't knock. I had the lock on so he couldn't get in. I complained to the front desk and she replied it must have been the maintenance man and left it as that. He should have known someone was in the room if he was coming to fix something. If I could I d ask for my money back. Do not keep this hotel open
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 29 ago. 2023
On behalf of Magnuson Hotel I am sorry to hear about the issues you had at the Magnuson Hotel. We are currently in the process of renovating our hotel and would love to get further details about your stay. Please contact us directly to discuss this matter further.

2/10 Terrible

Ophelia

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Very dirty, old cigarette smell in non-smoke room. Urine smell and stains on hallway, bags of trash on corners of hallway, did not feel a bit safe at all because people were just loitering around. I will not return to this facility and do not recommend this facility to anybody.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 29 ago. 2023
I am sorry Ophelia that your stay was not enjoyable. Our rooms are all non smoking but customers are allowed to smoke in designated smoking area. I would like to hear more about these issues. Please contact us directly at your earliest convenience.

2/10 Terrible

eber magana

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 9 noches en agosto de 2023
Respuesta de Manager, el 29 ago. 2023
Thank you for taking the time out to rate us. Your opinion matters to us. Please contact us directly to discuss this matter further.

2/10 Terrible

JUAN

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nasty bathroom and rude front desk workers
The bathroom had pubic hairs all over the shower floor and toilet, the toilet looked like it had not been properly clean in a long time, you could see how nasty it was behind the seat, the sink had this little net and when we got there look like someone spit phlegm on it. The ash tray outside the door had so much nasty stuff, not just cigarettes. There was trans outside the room and an awful stench that never went away, there was a huge amount of flies all over even inside the room. The beds were hard as a rock and we all woke up with back and neck pain. Front desk staff were rude and would never pick up the phone I tried calling front desk at least 10 times and they wouldn’t pick up. You need to be buzzed in to check him, making me think that, that are it’s probably not safe. Room looked ok at first glance but it was not clean. My son tried to use the pool that was supposed to open at 9, we waited for 25 minutes and not one showed up to open, even after I called them. A lot sketchy people walking around the area outside the rooms. Never staying there again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
I am sorry to hear you did not enjoy your stay. Please contact us directly to discuss this matter further.

6/10 Aceptable

Kaylee

Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 21 ago. 2023
Thank you for taking the time out to. rate us. Your opinion matters to us. It seem you may want to contact us directly to discuss these issues.

2/10 Terrible

Tugba

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was mold smell. I couldn’t even breathe. I saw four cockroaches. There were stains on the carpet. The room was not as it appeared in the photo. I have been to far East, Europe and Us states mıltiple times but I have never seen something like that before. If I could give zero stars, I would.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 21 ago. 2023
On behalf of Magnuson Hotel we do apologize that you did not enjoy your stay. Please contact us directly to discuss this matter further.

2/10 Terrible

Chyna

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 12 sept. 2023
Thank you for taking the time out to rate us. Feel free to contact us directly to discuss this matter further.

10/10 Excelente

Rick

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 18 ago. 2023
I am glad to see you enjoyed your stay. We hope to see you again in the near future.

6/10 Aceptable

Denis

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Needs a update
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 18 ago. 2023
We appreciate you taking the time out to let us know your concerns. We are currently in the process of renovations and hope you will come stay with us in the future.

10/10 Excelente

Celso

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager , el 21 ago. 2023
We appreciate you taking the time to rate our service. I am glad you enjoyed your stay. We hope to see you again the near future.

2/10 Terrible

Kim

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
Thank you for taking the time out to rates. Your opinion matters to us. Please contact us directly to discuss this matter further.

2/10 Terrible

Tauren

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
there was roaches in my room
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 18 ago. 2023
I am sorry to hear you had issues with your stay. Please contact us directly to discuss this matter further.

2/10 Terrible

jordan

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property needs to be shut down housekeepers should be taught how to vacuum rooms the outside smells like urine just really sketchy and overall disgusting
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 9 ago. 2023
Thank you Jordan for taking the time out to share with us about your stay. I would like for you to contact us so we can discuss this matter further.

4/10 Malo

TANUSH

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 8 ago. 2023
Thank you for taking the time out to rate our service. It seems your stay was not satisfactory. Please contact us to discuss this matter further.

2/10 Terrible

Kianna

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible service
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 9 ago. 2023
Thank you for. taking the time out to rate us and leave us a review. Your opinion definitely does matter. Please contact us directly further discuss this matter.

2/10 Terrible

Deon, Richmond

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unfriendly staff…no ice machine working….no hair dryer in room….broken umbrella in pool area…wind blew and it almost fell on my kids…spoke to maintenance about it..and he was unfriendly addressing it…will never stay there again…
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 9 ago. 2023
Thank you Deon for taking the time out to share your stay with us. On behalf of Magnuson Hotel I am sorry to hear your stay was not enjoyable. We strive to give excellent customer service. Please contact us directly to discuss this matter further.

2/10 Terrible

Tyheed

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wouldn’t stay here ever again
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 31 jul. 2023
Thank you for taking the time out to leave a review. We would loved to hear more details about what went wrong with your stay. Please contact us directly to discuss this matter.