Aloha Alcira, I'm sorry you didn't enjoy the room as much as other travelers have in the past. While we do try to keep the chicken and duck droppings washed away during our guests stay it was raining heavily during your stay and they were seeking shelter under the barn eves. The goats, Cashew and Cinnamon love to interact with our guests and they have collars on so you can guide them away from your room/car. We do not recommend picking up our goats as it could hurt them and/or you. We hope you enjoy the rest of your Hawaiian vacation.

Ahh Gustavo!! Mahalo para su revisión! Fue un placer conocerte a ti y a Theresa! Sé que Hawai está muy lejos de Argentina, pero si alguna vez volver a hacerme saber y voy a practicar mi español con antelación! Hasta la próxima vez, el más cálido Aloha!

Mahalo Jeff for taking the time out to write a review! We are so glad you stayed with us and enjoyed the Punawai Hale Barn room. If you make it to Hawaii again then please let us know.

Aloha Ying -Pong, I'm sorry you weren't pleased with your stay and do certainly wish you would have said something upon arrival or at any time during your stay if you weren't happy with your accommodations. My interactions with you seemed very pleasant and your daughter’s text at the end of the stay indicated you had a wonderful stay and were very pleased with the accommodation. I would certainly appreciate it if you had reached out to discuss any grievances rather than have you leave a review that says “terrible” but doesn’t explain exactly what was so “terrible”. The Ranch isn't for everyone, and most of our reviews speak for themselves in what to expect, I’m just sorry we couldn’t live up to the expectations you may have had. I encourage you in the future to speak with the host rather than stay somewhere you are not happy.I do hope you enjoyed the rest of your vacation.

Mahalo for staying with us!

Mahalo Rasa! It was a pleasure meeting all of you and hosting you here at VAR!

Myriam, so glad you enjoyed the glamping cabin! We hope you enjoyed the rest of your time in Hawaii!

Mahalo Will and Karen! It was a pleasure meeting you both. We are glad you enjoyed your stay!

Mahalo for staying with us Lori!

Aloha Deborah, I'm sorry you weren't pleased with your stay and do certainly wish you would have said something upon arrival if you weren't happy with your accommodations. I would have gladly refunded you so you could find something that would have been more satisfactory to your needs. The Ranch isn't for everyone, but we certainly hope you enjoy the rest of your trip to Hawaii.

Mahalo for staying with us Emily! We are so glad you enjoyed your stay in the Punawai Hale Barn Bungalow!

Mahalo for staying with us Amanda! We are so glad we could be your first B&B experience!

Mahalo Donelle! We are glad you enjoyed your stay as short as it was. We appreciate you staying with us and hope to see you again in the future!

Mahalo for staying with us and taking the time to post a review!

Mahalo for staying with us Corey!

Mahalo Susan!

Mahalo William!

Aloha Anthony, Mahalo for taking time out to write a review. You are correct when you say our place isn't for everyone, but we are so glad to have folks like you that appreciate the niche we have created here. Hope to see you again in the future. Warmest Aloha, Theresa

Mahalo Colin and Lisa! We look forward to hosting you again in the future. Warmest Aloha,

Jean, it was a pleasure to meet you and your tribe of fabulous ladies on your trip! We hope to host you all again in the future! Warmest Aloha!

Mahalo Anand. We are glad you enjoyed your stay with us! Enjoy the rest of your holiday!

Mahalo for staying with us Stephen and Carol!

Mahalo for staying with us and taking the time to write a review. We hope to see you again in the future!

Arpitha Rao, I am disappointed also. Even after I reached out to you through the in house feed back portal and advised if you had contacted me directly before or after your call to Expedia there were alternative options for your cancellation. You never reached out but chose to state your disappointment in a public forum, which is actually okay by us. We see it as an opportunity to provide future insight to guests who may see themselves in a similar situation. We are not a huge hotel with hundreds of rooms. We are a small B&B with 4 rooms. When you hold a room for 2 months and cancel 3 days prior to your arrival, chances of us renting that room out again are very slim. Additionally, as the room was never cancelled on your end I was obligated to hold it for you in the event you were to show up. My advise to you, again, is to contact the properties directly in the event of a cancellation outside of the window that allows a full refund. Alternative options can be provided that are not provided through the 3rd party booking sites. I advise all travelers should also consider trip insurance in the event the unforeseen happens you would be covered. Warmest Aloha.

Mahalo for staying with us!

Mahalo for staying with us and taking the time to post a review of your stay!

Mahalo for staying with us!

Mahalo Lynn and Irving. I am so glad you enjoyed your stay with us!

Mahalo for taking the time to post a review of our Punawai Hale Barn Bungalow. This is one of our favorite rooms for watching life unfold around the property too! We hope to see you again in the future!

Aloha, you are correct, this is not the right experience for everyone. All of our reviews mention the experience to expect, which is a small farm/ranch with animals. As owner/operators we don't have "staff" to speak of but we treat our guests with the same level of respect or lack there of we receive from them. This is not a commercial hotel, but a small business and our home which we enjoy sharing with guests from all over the world. Asking for respect and courtesy for not only ourselves and our other guests shouldn't even have to happen, it should be automatic.

Mahalo for taking the time to write a review of our little piece of paradise! We are glad you enjoyed your stay and hope to see you again if you are ever in Volcano.

Mahalo for taking the time to write a review William. We are glad you enjoyed your stay.

Ian & Linda, it was a pleasure meeting both of you! We are glad you enjoyed your accommodations and the daily "show" that happens in the pond from the sunroom. LOL We hope we will see you again in the future. Until then warmest aloha. Theresa & Randy

Mahalo Adam! Hopefully next time you can stay a bit longer and the weather will cooperate. Warmest Aloha,

Mahalo for taking the time out to write a review Peg! Sorry the weather wasn't more agreeable for your trip, but if it makes you feel any better it is raining a lot more right now! LOL I'm so glad you enjoyed the converted barn unit. A lot of love and thought went into making it a great place to spend a few days getting away from it all. If you are ever in Volcano again we hope to see you at V.A.R. Warmest Aloha!

Mahalo for taking the time to write a review! You stayed in the Ohia Ranch Retreat inside the main house which has amazing views of the grounds and the pond. We are so glad you enjoyed your stay and hope to see you again if you ever find yourself back in Volcano. Aloha!

Mahalo for taking the time to write a review Cathy. It was a pleasure meeting you and your family during your 3 days here!

Mahalo Yoen Joo! It was a pleasure meeting your family and talking story with you. Hope to see you again sometime in your travels. Warmest Aloha!

Mahalo Jeffrey! We are so glad you enjoyed your stay with us and your time in the Punawai Hale Barn Bungalow. We hope to host you again in the future. Warmest Aloha!

Mahalo!

Mahalo for taking the time to write a review of your stay with us Bob. We hope you enjoyed your time in the park and Madam Pele blessed you with some bubbling lava to see. Until the next time!

Mahalo Susan for staying with us and sharing your experience with others. We hope to be able to host you again in the future!

Mahalo for taking the time to write a review George. We are so glad you enjoyed your stay and hope to see you again in the future! Warmest Aloha!

Mahalo for staying with us and taking the time to write a review. Until next time, Aloha!

Mahalo for taking the time to write a review. We hope to host you again in the future.

Mahalo for taking the time to write a review. We appreciate your feedback.

Mahalo for taking the time to write a review Laurie! It was a pleasure meeting you folks during your quick stay with us. We hope to see you again in the future! Warmest Aloha!