Booked a one night stay at this hotel and it is NOT CHEAP to stay here. When checking in, they wanted to give me a twin bedroom when I specifically booked a king bedroom via Expedia. They ended up giving me a king bedroom but the bubble room they gave me was dirty and a lot of the bubble were taped up. I wanted to take some nice photos but couldn’t even do that because of how ugly it looks. I didn’t think it was a big deal at first but when I walked around the property, the other bubble rooms were much cleaner and didn’t have any areas taped up like mine. There goes that experience for staying here. Left with dirty bubble pictures and videos of an taped up bubble.
Now the day of checking out - they told us to be at the reception for the 12p shuttle bus to bring us back to their parking lot. We got there at 11:50a, checked out and waited. They told us to come outside just for us to find out they couldn’t fit us in their Jeep because they also had other people in there already. No communication with the staff about what is happening, but somehow they let other people got in the jeep before us and left us waiting outside in the cold. Finally, they told us that they got us another car and it’s on its way. 20 min has passed, car still didn’t come.
The driver who drove the first group of people came back and was shocked to still see us waiting outside in the cold. Thank god he decided to drive us. Will never spend my money here or recommend any of my friends to stay here.