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Opiniones de The Charles Boutique Hotel & Dining

4 out of 5
The Charles Boutique Hotel & Dining
82 Tarcutta Street, Wagga Wagga, NSW

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 426 de 659 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 203 de 659 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 23 de 659 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 659 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 659 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Tania

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was a quiet room, great size and we found a fantastic place for breakfast just around the corner.
Se hospedó 2 noches en abril de 2024
Respuesta de The Charles Team, el 29 abr. 2024
Hi Tania,Thank you for taking the time to review!We are so glad you enjoyed your stay

6/10 Aceptable

Connie, Clayton

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
We chose this property because the advertisement promised a pool. The pool was the size of a spa and not at all appropriate for swimming. The room was clean but dark. GIven the number of properties within the immediate area and the higher price, we would not recommend this based on price per value.
Se hospedó 1 noche en abril de 2024
Respuesta de The Charles Team, el 4 abr. 2024
Hi Connie,Thanks for taking the time to give us your feedback.We are apologise that your experience wasn't what you expected.We hope to have the honour of having you back sometime in the future.

10/10 Excelente

Rebecca

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location for shopping & dining options. Recommend the degustation menu at the restaurant-great food & staff
Se hospedó 3 noches en marzo de 2024
Respuesta de The Charles Team, el 11 mar. 2024
Hi Rebecca,Thank you so much for your great review!We are so glad you enjoyed your experience at The Charles and we hope to see you when you next travel.

8/10 Bueno

bridget

Se hospedó 1 noche en marzo de 2024
Respuesta de The Charles Team, el 1 abr. 2024
Hi Bridget,Thank you for taking the time to review we are glad you enjoyed your stay

8/10 Bueno

Sheree

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property, just needs better signage to find it easier.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Charles Team, el 24 feb. 2024
Hi Sheree,Thank you for your review, we are glad you enjoyed your stay. I have passed on your feedback regarding our signage to management

8/10 Bueno

Rhonda

Se hospedó 1 noche en febrero de 2024
Respuesta de The Charles Team, el 1 abr. 2024
Hi Rhonda,Thank you for taking the time to review we are glad you enjoyed your stay with us and hope to see you again

6/10 Aceptable

Jason

Se hospedó 1 noche en febrero de 2024
Respuesta de The Charles Team, el 7 feb. 2024
Thank you Jason

8/10 Bueno

Douglas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No aircon or fan in bed room a fan would suffice
Se hospedó 1 noche en febrero de 2024
Respuesta de The Charles Team, el 5 feb. 2024
Hi Douglas,Thanks for the feedback and 4 star review. We hope of the chance to welcome you back in the future!Kind Regards

10/10 Excelente

Nass

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful hotel with excellent and modern facilities
Se hospedó 1 noche en enero de 2024
Respuesta de The Charles Team, el 1 feb. 2024
Hi Nass,Thank you for your great review. We're glad you enjoyed your stay with us and we hope to see you on your next trip.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Always enjoy my stay at the Charles Boutique Hotel. Can't wait to visit again.
Se hospedó 2 noches en enero de 2024
Respuesta de The Charles Team, el 29 ene. 2024
Hi David,We are glad you enjoyed! We will see you on your next trip.

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de The Charles Team, el 29 ene. 2024
Hi Deborah,Thanks for your great review we are glad you enjoyed your stay.

6/10 Aceptable

James

Se hospedó 1 noche en diciembre de 2023
Respuesta de The Charles Team, el 13 dic. 2023
Hi James, Thank you so much for your review!

8/10 Bueno

Calvin

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Charles Team, el 6 dic. 2023
Hi Calvin, Thank you for leaving us a rating!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great location near the city centre. Easily walkable to a range of dining options and shopping. Plenty of on-site parking including 3 destination chargers for EVs. Rooms are a good size with nice options, including a large television with a range of streaming options. Really nice and helpful staff. A favourite place to stay in Wagga Wagga.
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Charles , el 5 nov. 2023
Thankyou for your review David. We appreciate your positive feedback and look forward to having you stay again!Kind regards The Charles Team

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only changed towels and didn’t empty room bins. The safe in the cupboard was locked shut (couldn’t use). Otherwise a good stay.
Se hospedó 2 noches en octubre de 2023
Respuesta de The Charles Team, el 30 oct. 2023
Hi David, Thank you for review! We apologise for the housekeeping issue and the safe being locked, we will work on that asap. Thanks for staying with us and we hope to welcome you back soon!

10/10 Excelente

Scott

Se hospedó 1 noche en octubre de 2023
Respuesta de The Charles Team, el 20 nov. 2023
Hi Scott, Thank you so much for your review! We hope to welcome you back in the future.

8/10 Bueno

Peter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean and quiet and easy to get to and from. I will return
Se hospedó 1 noche en octubre de 2023
Respuesta de The Charles , el 23 oct. 2023
Thankyou for your feedback Peter.We look forward to having you stay again. Kind Regards The Charles Reception Team

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our favourite Hotel in Wagga. Great value. Convenient location. Quiet and safe. Also provides the destination chargers for EV drivers.
Se hospedó 2 noches en octubre de 2023
Respuesta de The Charles , el 15 oct. 2023
Hi David Thankyou for your feedback. We look forward to having you back! The Charles Team

10/10 Excelente

Juliette

Viaje en pareja
We loved being offered a car park directly outside our unit. It was quiet and clean. The staff are lovely!
Se hospedó 1 noche en octubre de 2023
Respuesta de The Charles , el 15 oct. 2023
Thankyou Juliette for the positive feedback we are happy to hear you enjoyed your stay. The Charles team

10/10 Excelente

Jeff

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The accommodation was excellent, staff were friendly and helpful.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Charles Team , el 10 oct. 2023
Hi Jeff, Thank you so much for your review!We are glad to hear you enjoyed your stay with us and we hope to welcome you back in the future.

8/10 Bueno

Gianna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was comfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de The Charles , el 9 oct. 2023
Hi Gianna,We are glad you enjoyed your stay!

8/10 Bueno

Antoniette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
comfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de The Charles Team, el 9 oct. 2023
Hi Antoniette, Thank you so much for your kind review. We hope to welcome you back soon.

8/10 Bueno

Jim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient & quiet
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Charles Team, el 3 oct. 2023
Thanks Jim! The Charles Team

10/10 Excelente

YING

Se hospedó 1 noche en septiembre de 2023
Respuesta de The Charles Team, el 18 sept. 2023
Thank you so much for your review!

10/10 Excelente

Denise

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet, facilities where exactly what we needed
Se hospedó 3 noches en septiembre de 2023
Respuesta de The Charles , el 10 sept. 2023
Thanks Denise! We are happy to hear your stay with us was enjoyable. We hope to see you back soon. Kind Regards The Charles Team

10/10 Excelente

Scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service from arrival to departure, absolutely a beautiful meal from the restaurant above, highly recommend
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Charles Team, el 7 sept. 2023
Hi Scott,Thank for your great review, we are so glad you enjoyed your stay with us! We hope to see you next time you travel.Thank you!

6/10 Aceptable

Joann

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicios
There were no toiletries in my room, not even a cake of soap for the washbasin. Additionally at the restaurant the staff missed the bread that was meant to come with our dinner and yet we were still charged the same amount. Also took a fair amount of time to take our drinks order and provide water. Disappointing for what was meant to be one of Wagga’s best restaurants.
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Charles Team, el 7 sept. 2023
Hi Joann,We are sorry to receive the news that your stay and dine experience was not up to our usual high standard. We will be sure to pass this feedback onto our staff. Thankyou for the feedback. Kind Regards The Charles Team

10/10 Excelente

Margret

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My room was upgraded for 5 persons. It was clean, spacious, private and huge and close to everything.
Se hospedó 2 noches en agosto de 2023
Respuesta de The Charles Team, el 7 sept. 2023
Hi Margret, Thank you so much for your review! We are happy to hear you enjoyed your stay, and we hope to welcome you back to the property in the future.

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay. Wonderful clean rooms with great facilities, Very comfortable. The staff are excellent. Quiet, convenient and quality stay. Excellent EV overnight charging facilities too. So walkable to everything. We will definitely visit again!
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Charles Team, el 3 sept. 2023
Hi David,Thank you for your great review and we are so glad you enjoyed your stay! We hope to see you again soon.

10/10 Excelente

Rebekah

Se hospedó 2 noches en agosto de 2023
Respuesta de The Charles Team , el 20 sept. 2023
Hi Rebekah, Thank you so much for your review! We hope to welcome you back to our property in the future.

6/10 Aceptable

Martha

No le gustó: Servicio y personal
Se hospedó 1 noche en agosto de 2023
Respuesta de The Charles Team, el 22 ago. 2023
Hi Martha,Thank you for taking the time to review, we hope to see you again soon.

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very comfortable clean & modern
Se hospedó 2 noches en agosto de 2023
Respuesta de The Charles Team, el 17 ago. 2023
Hi Carl,Thank you for your great review we are glad you enjoyed your stay!

10/10 Excelente

Francine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de The Charles Team, el 9 ago. 2023
Thank you for your review!

8/10 Bueno

Jenny

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For a motel, the main room was very spacious.
Se hospedó 2 noches en agosto de 2023
Respuesta de The Charles Team, el 8 ago. 2023
Hi Jenny, Thank you so much for your review!

10/10 Excelente

Luke

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Refreshingly great.
Best place we stayed in on our 8 day road trip. I think they even LIKE families!
Se hospedó 1 noche en julio de 2023
Respuesta de The Charles , el 8 jul. 2023
Hi Luke, Thank you so much for your review! We are glad to hear you enjoyed your stay at our property and we hope to welcome you back in the future.

10/10 Excelente

Kate

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, easy parking, and friendly welcoming staff. The bed was amazingly comfortable and the whole room was neat tidy and exactly what we needed. Very happy with our stay and the service provided
Se hospedó 1 noche en junio de 2023
Respuesta de The Charles , el 19 jun. 2023
Hi Kate, We are so pleased to hear your stay was enjoyable hopefully we will have you back to stay soon!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just a great stay
Se hospedó 1 noche en junio de 2023
Respuesta de The Charles Team, el 1 jul. 2023
Hi David, Thank you so much for your great review!We hope to welcome you back in the future.

10/10 Excelente

Alice

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de The Charles Team, el 8 jun. 2023
Thank you for the great review Alice

8/10 Bueno

Kathryn L

Se hospedó 1 noche en junio de 2023
Respuesta de The Charles Team, el 1 jul. 2023
Thanks for your review!

10/10 Excelente

Joanne

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Receptionist polite and helpful! The room was clean and a really good size. We ordered room service! The food was amazing.
Se hospedó 1 noche en mayo de 2023
Respuesta de The Charles Team, el 9 may. 2023
Hi Joanne, Thank you so much for your review!We will pass your kind words on to the rest of the team, and we hope to welcome back to our property in the future.

8/10 Bueno

Minhaj

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was fine
Se hospedó 2 noches en abril de 2023
Respuesta de The Charles Team , el 3 may. 2023
Thank you!

4/10 Malo

Anabel

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Really disappointed. Very old and dated rooms. The reception and restaurant look gorgeous so you get excited for a lovely modern stay, but then you get into the room and it looks like you are back in the 90's. Tiny Bathroom, door wasn't even painted. Doona was filthy, the sheets were too small for the bed so kept coming undone, and then you ended up with the filthy doona. TV doesn't connect to the internet. No ice in the ice tray. Lounge was dirty. Needed to be aired out, room had a very stale smell.
Respuesta de The Charles Team, el 1 may. 2023
Hi Anabel, We appreciate the time you have taken to provide us with this feedback. We apologise your stay was not up to our usual high standard. We will take the feedback onboard and ensure our rooms are not left like this again.

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A nicely furnished room, with easy access to Main Street, coffee and restaurants
Se hospedó 1 noche en abril de 2023
Respuesta de The Charles Team, el 26 abr. 2023
Hi Richard, Thank you so much for your review!We hope to welcome you back to The Charles in the future.

8/10 Bueno

Carol

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and comfortable. Late check in option suited us. Breakfast was excellent.
Se hospedó 1 noche en abril de 2023
Respuesta de The Charles Team, el 15 abr. 2023
Thank you for your review! We hope to welcome you back to our property in the future.

6/10 Aceptable

Andrew

Se hospedó 1 noche en abril de 2023
Respuesta de The Charles Team, el 15 abr. 2023
Thank you for your review.

10/10 Excelente

Greg

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great for our family of 6 - little mix up with the room configurations which was immediately rectified on discovery and when we realised we left the towels in the first apartment at 9pm they were more then wonderful and bought some straight up - in all we had an enjoyable stay!
Se hospedó 1 noche en abril de 2023
Respuesta de The Charles Team, el 3 abr. 2023
Hi Greg, Thank you so much for your review! We are happy to hear you enjoyed your stay with us, and we hope to welcome you back in the future.

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Se hospedó 2 noches en marzo de 2023
Respuesta de The Charles, el 2 abr. 2023
Hi Andrew,Thank you for your feedback! We are so glad you are enjoying your stay.

8/10 Bueno

Joanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A pleasant one night stay, underwhelming pool
A one night stay. The room was comfortable with aircon and king bed, large flat screen TV. Welcomed pleasantly at reception. Quiet location but walkable distance to town centre. The on-site restaurant at front of property was already fully booked. Sadly, as it was very hot, maintenance of the small pool should be a higher priority.
Se hospedó 1 noche en marzo de 2023
Respuesta de The Charles Team, el 21 mar. 2023
Hi Joanne,Thanks for your review, we value your feedback and will take that on board. Happy to here your stay was comfortable. Kind regards The Charles team

10/10 Excelente

Nadine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All of the above
Se hospedó 1 noche en marzo de 2023
Respuesta de The Charles Team, el 16 mar. 2023
Hi Nandine, Thank you so much for your kind review!

8/10 Bueno

Craig

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All round clean hotel vlose to the cbd
Se hospedó 2 noches en febrero de 2023
Respuesta de The Charles Team , el 28 feb. 2023
Hi Craig, Thank you so much for your review! We hope to welcome you back in the future.