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Opiniones de Marriott's Waikoloa Ocean Club

4 out of 5
Marriott's Waikoloa Ocean Club
69-275 Waikoloa Beach Drive, Waikoloa, HI

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 60 de 104 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 28 de 104 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 104 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 104 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 104 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yves

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2018

10/10 Excelente

Lapourcher

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good beach. Needs more and better food options. Luao not worth it.
Se hospedó 7 noches en noviembre de 2023

8/10 Bueno

estela

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Nice place and good service. Restaurant has limited choices and food average.
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Jason

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Tia, Petaluma

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pools were amazing! Water slide for the kids. Easy walk to a beautiful beach with a boardwalk and nature signs.
Se hospedó 1 noche en junio de 2019

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2022

8/10 Bueno

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great pool for lap swimming and easy access to beach. Food was passable but not great.
Se hospedó 7 noches en diciembre de 2021

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Sergiy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we enjoyed the two room suite and the kitchenette. kids love the pools
Se hospedó 4 noches en diciembre de 2021

8/10 Bueno

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay. Beautiful new facilities. Nice pool. Beach is a bit disappointing. I was stung by a sea urchen and found out later that this is a particular problem on their beach. They should add signs warning people. Only other negative was to find that our reservation did not include housekeeping. We were surprised that this had not been highlighted in the initial reservation.
Se hospedó 4 noches en noviembre de 2021

10/10 Excelente

YU

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice environment
My faimly had a great time there. The pool is amazing
Se hospedó 2 noches en noviembre de 2021

2/10 Terrible

Shawn

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
We booked Marriott's Waikoloa Ocean Club for the last day of our family vacation, 11/20. Our kids had been begging to go because of the water slide. First thing my daughter wanted to do was go down the slide. We went up & were told that a group of adults were in the middle of a race so she would have to work into their rotation if she wanted to go down. I tried to ask the slide attendant but he wouldnt respond to me or even acknowledge I was speaking. She did get to go later on and enjoyed it. My son was 1" too short but we noticed kids much shorter going so we took him up & they let him go 3 times before saying he was too short. Literally while we were being told he was too short a shorter kid walked past and was allowed to go. When I asked why he was allowed I was told that "his parents were part of the earlier race" and that "he had been swim tested." I was told my kid wasnt swim tested because he had a life vest on. He wore a life vest as a secondary precaution since he would be going down the slide alone. I went into the front desk to speak to a manager and was told they were in a meeting and would call me back which they never did. I emailed after we were home & got a response several days later that basically justified the race. On another note, you are not able to write a review for this facility unless you receive a survey asking you to do so. I would guess that is how they maintain their review level.
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Mildred

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was a beautiful property! Room is clean and spacious, everything we needed was there.
Se hospedó 3 noches en octubre de 2021

8/10 Bueno

EUN SOOG

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great!!
Se hospedó 3 noches en septiembre de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is fantastic and my family and I had a great time! The staff was welcoming and they had a lot of activities available. The pools are very clean, and being that it looks over Waikoloa Beach, it's a beautiful view. The beach itself is very close and walkable, and it was great fun to hop down to the beach and up to the pool for some reasonably priced food.
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay. Amazing layout. Very relaxing
Se hospedó 5 noches en agosto de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en julio de 2021

6/10 Aceptable

Daniel

There was not enough food choices onsite or nearby, making for a difficult experience.
Se hospedó 4 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel and beach
Se hospedó 5 noches en junio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Honestly one of the best hotels I've ever stayed in. We stayed here 12 years ago before it was redone and the new version was ten times better. The property is breathtakingly beautiful with new pools and an open lobby where you see the pools and the sea. The hotel has a beach in the front with great service to set up umbrellas and chairs for you. There is a lawn just behind the beach where they have events (movie night for the kids was amazing). Service was outstanding. We came during Covid and all the rules were followed (very clean). We were surprised that Hawaii was so busy even with Covid restrictions. The concierge really helped us get last minute dinner reservations and even got us a last minute spot at their on site luau (two days a week). The room construction is new and feels modern and up to date; we had the ocean view. Beds were super comfortable. The bathroom has some features that might be more popular with the 20 something crowd like a window into the bathtub but don't worry it can be covered. Overall you can't go wrong with this hotel if you are willing to pay for it.
Se hospedó 2 noches en abril de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en marzo de 2021

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to beach. Lots of amenities Friendly staff
Se hospedó 6 noches en marzo de 2021

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en noviembre de 2020

10/10 Excelente

Sharon

Se hospedó 3 noches en noviembre de 2020

10/10 Excelente

United, Atlanta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful design on a secluded beach. The staff was wonderful
Se hospedó 2 noches en marzo de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en febrero de 2020

8/10 Bueno

Chisato

Viaje familiar
Le gustó: Limpieza
Se hospedó 3 noches en febrero de 2020

10/10 Excelente

Julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Joyce

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

KUNIHIKO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
とても幸せな数日間！
家族での滞在のため、コンドミニアムタイプを選びこの宿にしました。はじめての地、はじめてのエリアの為不安が大部分を占めましたが、感想は、最高！ アーリーチェックインは不可かと思い諦めてチェックインしましたが、先方より迅速に部屋への案内を受けとても満足でした。そのおかげで、少ない滞在時間にもかかわらず、その日に買い物、ジャグジー、プール、散歩やゴルフとそれぞれ思い思いの時間を過ごせました！ 施設も充実した上に、感動までもらい幸せな時を過ごしました！マリオットさん、ありがとうございます！
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
男性の日本人スタッフの方がとても親切で丁寧です。 キッチンにコンロが無いのが残念でした。 朝のバイキングが前回の時より質が落ちたと感じました。
Se hospedó 5 noches en octubre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en octubre de 2019

2/10 Terrible

GB

No le gustó: Servicio y personal
This property is NOT a 4 star or higher property. They do not provide the level of service of a 4 or 5 star resort. I booked an ocean view suite. They gave me a suite on the third floor that FACES the POOL and GARDEN AREA, you could see some of the ocean through the palm trees. If you were on the uppermost level(s) you might have a view of the ocean. The suite was also accessible for handicapped visitors! That means that bars are all over the bathroom, counters and other things are lowered, AND THERE ARE LIGHTS GOING OFF 24/7 IN THE BEDROOM. The desk staff insisted they did not have the authority to make a room change and would have the resort manager contact me THE NEXT MORNING. I checked in on Sunday night, received a call from the reservationist on Monday afternoon informing me that no room changes could be made until Wednesday (I was leaving on Friday). The Ocean Club property manager left one voicemail message on the hotel room phone on TUESDAY stating that he was told that I would like to speak with him about the room. That's it -- he didn't even bother to speak on what my issue was exactly. He offered no resolutions, he didn't even say to call him back! He didn't leave a number, he didn't visit the suite! It was the most blaring example of CUSTOMER-NO SERVICE I have ever experienced. I stayed at this Marriott (hotel) for may honeymoon a few years ago, and have recommended it to many people since. I will not return and will be sure to tell of this experience.
Se hospedó 5 noches en octubre de 2019

6/10 Aceptable

N

Le gustó: Limpieza y comodidad de las habitaciones
Personal mostly unfriendly
Personal doesn’t really care about the clients... their smiles are not true. A lot of facilities are « out of order » and I did not see anybody taking care about that. The SWIMMING pool is plenty of children and adults walking gently with glasses. Unless swimming between 7 & 8 am, no possibility to swim. There are nevertheless 3 swimming pools.
Se hospedó 5 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2019

8/10 Bueno

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel in toller Umgebung
Schönes Hotel an tollem Strand mit traumhafter Umgebung. Hotel ist schon etwas in die Jahre gekommen / Zimmer lieber direkt buchen, da man über das Portal nur ein Zimmer mit schlechter Lage bekam und ein Zimmerwechsel auch unter Aufzahlung angeblich nicht möglich war.
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en agosto de 2019

4/10 Malo

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Sterile, could have been anywhere. I felt like I was in Florida.
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

laurent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superbe appart/hôtel très bien équipé
Superbe appart/hôtel très bien équipé. Idéal pour des vacances en famille. Seul bémol : Il a fallu faire le lit de notre fille nous-même.
Se hospedó 2 noches en julio de 2019

4/10 Malo

Boomersmom, Hawaii

Viaje familiar
Expedia customer service was extremely unhelpful. Expedia sent me an email on July 2nd with incorrect check in and check out times. We planned our schedule around those times. (Check our at 11 am). I explained my situation to the front desk at Marriott. Marriott would not honor the extra hour. The Marriott front desk employee was rude and unhelpful when I explained my situation and asked them to honor what was printed in Expedia’s email. The front desk worker said “that’s not our problem, take it up with expedia”. I was on the phone for over 45 mins, and the expedia rep said she would email me a message so that I could show her proof of the incorrect info that expedia sent me in their email message. She never sent it. I tried calling back and refused to go through the whole song and dance with yet another dumb f@&?! Expedia and Marriott are a great pair. They both suck badly. As for the Waikoloa Vacation Club.... the room was clean. However, this is the worst vacation club in the Hawaiian islands. No kids activities. The pool is small (dont let the pictures fool you). Bell service and room service is awesome. Food is mediocre, but the service was great! The beach isn’t great, lots of rocks. The fishponds look swampy. There are wayyyyyyy better options in waikoloa. Don’t stay here!
Se hospedó 3 noches en julio de 2019

8/10 Bueno

BJ, Seattle

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Beautiful property and well-kept grounds. It’s a good location with shopping and restaurants across the street. Lava Lava Beach Club is just down the beach. There are only two restaurants. Hawaii Calls is the main one and it’s underwhelming, especially on the service side. The other place is more of a bistro/coffee shop. For what it is, it’s decent. The biggest overarching complaint with the resort is the service and staff. The staff culture is lacking. The pool area is solid, with a kids area that is good for littles. The pool side food service is awful. The resort has an usable pond area before the beach. The beach area has limited old crummy chairs, there are plenty of activities, and the sand is ok. The resort definitely has a few years on it but the 1-bedroom suite that we stayed at on the condo side was well-appointed. The kitchenette had a refrigerator, dishwasher, and microwave. No stove. The bathroom had a shower but no tub. We had two decks with a partial view of the ocean and pool area. Overall, it’s a great property with below-average service and weak food options on property which is offset by close dining nearby. For the price, I’d stay there again.
Se hospedó 10 noches en mayo de 2019

10/10 Excelente

Doug

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en abril de 2019

10/10 Excelente

Susan O.

Lots to do
Great accommodations, lots to do at resort and with a car secluded beaches to find, excellent restaurant on premises, kitchenette well-appointed, well-stocked shop on premises (food, clothes, sundries), "invisible" maid service, close to shopping malls
Se hospedó 12 noches en marzo de 2019