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Opiniones de Waterton Park Hotel

4 out of 5
Waterton Park Hotel
Walton Hall and Waterton Park Hotel, Walton, Wakefield, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 207 de 375 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 103 de 375 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 37 de 375 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 375 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 375 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Alberto

Le gustó: Limpieza y servicio y personal
Hotel antiguo en regulares condiciones. Nos dieron una pieza con un mal colchón.
Respuesta de Kate Clough, el 26 mar. 2016
Gracias por tomarse el tiempo para escribir su opinión y siento su colchón no era adecuado.

6/10 Aceptable

Chris

Viaje de negocios
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
A Lovely hotel in need of some TLC. Staff very friendly but the rooms need some general maintenance and good deep cleaning.
Se hospedó 1 noche en mayo de 2024
Respuesta de Caz, el 8 may. 2024
Thank you for your feedback, I have passed your comments to the Housekeeping team for action.

8/10 Bueno

Stephen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The surroundings and ambiance of the hotel were beautiful and the staff were always polite and attentive. The food was lovely and there was plenty of convenient parking. I was staying in a room in the old house on the island, which provided beautiful views and grand interiors. Could be a little noisy in the mornings with trolley's being wheeled over the cobbles.
Se hospedó 3 noches en abril de 2024
Respuesta de Caz, el 25 abr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us. Apologies for the early morning noise.

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Following some early confusion with my booking which was my own fault. The Duty Manager was quick to resolve this, which I was very grateful for. All staff and the facilities are excellent and well recommended.
Se hospedó 1 noche en abril de 2024
Respuesta de Caz, el 22 abr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excelente

Gordon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Caz, el 16 abr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Aceptable

Raymond

Viaje en pareja
Se hospedó 1 noche en marzo de 2024
Respuesta de Caz, el 2 abr. 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Hotel was lovely , staff was accommodating and helpful , Views was great from the hotel room. Plenty of weddings going on so lots to see
Se hospedó 2 noches en febrero de 2024
Respuesta de Caz, el 19 feb. 2024
Thank you foryour feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent stay with my daughter. Will be back
Se hospedó 2 noches en febrero de 2024
Respuesta de Caz, el 19 feb. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel. Stayed more than once and will continue to use when in the area
Se hospedó 1 noche en febrero de 2024
Respuesta de Caz, el 5 feb. 2024
Thank you for your feedback, we are please you enjoyed your stay and look forward to welcoming you back.

6/10 Aceptable

Pamela

Le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Caz, el 5 feb. 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
A bit disappointing
The building is very attractive and my room was good but Charlie's Bar was not the room that l had expected to eat in. It was a thoroughfare to the gym and swimming pool. The views in daytime were beautiful but at night the open curtains just showed black glass and the overhead lighting was far too bright .The staff were friendly but the food was not great.
Se hospedó 2 noches en enero de 2024
Respuesta de Caz, el 29 ene. 2024
Thank you for your feedback, we are currently building a new restaurant on the main side of the Hotel which will open shortly alongside Charlies bar offerring 2 different styles of menu and service. I apologise for the quality of the food, this will be addressed with the team.

10/10 Excelente

Ann Marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Set in a beautiful location, very friendly welcoming staff. We were made to very very welcome. Lovely breafast an extremely spacious room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Caz, el 2 ene. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Bueno

Pauline

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Caz, el 5 feb. 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Bueno

Marylyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Walton Hall continues to be a beautiful location for our stay in Wakefield to visit family. Breathtakingly stunning views and a friendly Yorkshire welcome. However, the choice of menu in Charlies Bar is not as good as prior visits nor was the quality of the food. During previous visits i was able to have skimmed milk for my drinks but that proved a step too far this time. Cutting back on wasteful practices is a great idea in this economic climate but please do not compromise on that special attention to detail.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Caz, el 2 ene. 2024
Thank you for your feedback, I have passed your comments to the Hotel Manager, it is not our attention to lack the attention to detail that our guests should rightly expect.

2/10 Terrible

Janette

No le gustó: Limpieza y condiciones de la propiedad
The room, bed & general facilities were run down & poor
Se hospedó 2 noches en diciembre de 2023
Respuesta de Caz, el 2 ene. 2024
Thank you for your feedback, I am sorry that you did not enjoy your stay with us and found the facilities to be poor. This is not our usual guest comment and we are working hard to constantly update and improve our facilities.

10/10 Excelente

Nicola

Se hospedó 1 noche en diciembre de 2023
Respuesta de Caz, el 29 ene. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Graham

Se hospedó 1 noche en diciembre de 2023
Respuesta de Caz, el 2 ene. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Caz, el 18 dic. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us

6/10 Aceptable

Gary

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Caz, el 18 dic. 2023
Thank you for your feedback, we hope you enjoyed your stay with us

10/10 Excelente

ian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice visit to Waterton Park
First time at this hotel. Staff are amazing . Lovely old building which is well maintained, lovely and warm in this cold weather Food was good at both evening meal and breakfast. Leisure facility nice, Worth a visit.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Caz, el 18 dic. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excelente

Miranda

Se hospedó 1 noche en noviembre de 2023
Respuesta de Caz, el 23 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Nigel

Se hospedó 1 noche en octubre de 2023
Respuesta de Caz, el 20 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Karen

Se hospedó 1 noche en noviembre de 2023
Respuesta de Caz, el 18 dic. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Bueno

Mayra

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en noviembre de 2023
Respuesta de Caz, el 15 nov. 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Bueno

Emma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Caz, el 10 nov. 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excelente

Tim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Caz, el 10 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Caz, el 10 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Miranda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Caz, el 10 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Bueno

SJ

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful, historic building & surroundings
Brilliant staff, who really went out of their way to look after us
Se hospedó 1 noche en octubre de 2023
Respuesta de Caz, el 10 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

colin

Great stwy
As goodas you would expect. Clwlean well maintained suite. Cheeseboard and chocolate tart deserts were excellent . Sticky toffee pudding cheese.yum
Se hospedó 2 noches en octubre de 2023
Respuesta de Caz, el 10 nov. 2023
thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Victoria

Se hospedó 1 noche en octubre de 2023
Respuesta de Caz, el 10 nov. 2023
Thank you for your feedback I am pleased you enjoyed your stay with us.

10/10 Excelente

Florence

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a wonderful break. Waterton Hotel is immaculate and set in beautiful grounds. The staff are helpful, friendly and professional. The food was delicious but you need to bear in mind that the service is slow (50 minutes from order to table). I booked this as a Spa weekend but the Spa was closed, so if having treatments is your thing, I would check with the Hotel. It didn’t affect our enjoyment of the weekend, we went for a fantastic walk instead. Totally would recommend.
Se hospedó 2 noches en octubre de 2023
Respuesta de Caz, el 15 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us and apologise for the lack of availability of the spa during your stay.

10/10 Excelente

Joy

Se hospedó 1 noche en octubre de 2023
Respuesta de Caz, el 10 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

R

Se hospedó 1 noche en octubre de 2023
Respuesta de Caz, el 15 nov. 2023
Thank you for your feedback.

4/10 Malo

Jayne

Le gustó: Servicio y personal y comodidad de las habitaciones
Disappointing Expense!
Not really sure how it's 4 star. Walton Hall is beautiful on the outside, dated and foisty on the inside. Room 19 - top of stairs, smells like an old people residential home, door entry troublesome, phone didn't work, bathroom needs totally replacing, furniture old and marked. Windows need sorting, left open by cleaner and came back to a fully infestation. Food a real let down, the menu is limited with weird choices, chef unwilling to accommodate any requests. Breakfast choice good, execution by chef poor - burnt toast served under salmon and eggs unacceptable The only saving grace here is the staff, the are definitely the only asset here.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Caz, el 23 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Nicola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lee on reception was very helpful , she was a brilliant front of house Great breakfast Liked the spa but it’s a shame it’s overlooked by the restaurant
Se hospedó 1 noche en septiembre de 2023
Respuesta de Caz, el 23 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Nicola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing stay Lee on reception was wonderful She was so friendly and helpful
Se hospedó 1 noche en septiembre de 2023
Respuesta de Caz, el 20 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excelente

Ravi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing setting
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gittt Uppppp Mush
We loved the facilities and the staff were very friendly. We enjoyed a lovely meal in the evening after a day in the spa... Absolutely smashing.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Keith, St Ives

Le gustó: Servicio y personal y condiciones de la propiedad
Could do better. Stayed 4 nights. At almost £150 p.n. at location not close to main roads, it’s not value for money. Pluses: lovely large room, good facilities, fabulous surroundings (lake, peaceful, etc). Friendly staff. Food mostly good (but see PS below). Food service competent. Minuses: these were enough to spoil our stay. 1. First night fish & chips were not crisp, think they forgot the final fry! (tired after v long journey so slow to notice, should have sent back.) Breakfast bacon crisp and delicious one day, dry and fatty another. Other food mostly good (but see PS below). 2. Domestic arr. not good: a) room not serviced on 3rd day, manager apologised and sorted it but we had planned rest, instead were tensed; no compensation offered. b) shower drain filthy. c) public places: decor a bit tired, grubby in places e.g. lobby door entry mat not cleaned throughout stay (same leaves in same places!), swim pool area grubby in places. 3. Items on tea/coffee tray not consistent each day. 4. Breakfast service staffing varied, arbitrarily it seemed - 3,3,5,1 😵‍💫 4. Lift out of action (ok, it happens!), no help with luggage was offered ( we didn’t need it but that’s not the point). Apologies when pointed out. SUMMARY: nice hotel in fabulous surroundings, but seemed geared for weddings rather than for regular guests. Attention to detail poor. Food mostly good but quality not consistent. Lovely staff but management seemed slack - espec re food. Not servicing our room was a no-no
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Lori A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Such beautiful grounds!
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Kerri

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Matthew

Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations, el 19 sept. 2023
Thank you Matthew for the 10/10! I hope we can welcome you back soon.

6/10 Aceptable

Andrew

Viaje de negocios
No le gustó: Servicio y personal
Nice setting, poor facilities for business
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations, el 19 sept. 2023
Thank you for your feedback and I am sorry we did not meet your expectations for business. I do hope we can welcome you back.

10/10 Excelente

jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations, el 12 sept. 2023
Thank you so much for the 10/10, I hope we can welcome you back soon!

8/10 Bueno

Martyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous property, great setting
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations, el 8 sept. 2023
Thank you so much and I hope we can welcome you back in the future.

8/10 Bueno

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations, el 8 sept. 2023
Thank you so much for the high score! I hope we can welcome you back soon.

8/10 Bueno

Mandeep

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations, el 12 sept. 2023
Thank you for the high score, I hope we can welcome you back soon!

6/10 Aceptable

Tim

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Disappointing
Our deluxe double room was large and spacious. Unfortunately it was not very clean at all. Cobwebs around the windows and behind the curtains. Both bedside tables had been dusted, but had not been wiped clean as there were sticky rings on them. The four poster bed had a sticky ring on one of the ledges. The bathroom was tired. Not what you would except for £171 a night! The prices in the bar are outrageous, £2.00 for a lime and soda! £9 for a glass of wine. It feels like you are been ripped off because you are a captive audience. No really what you want at a wedding reception.
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations, el 19 sept. 2023
Thank you for taking the time to share your feedback. I am very sorry you did not enjoy your room. I shall certainly pass the points raised on to all the relevant departments for review and I hope you did enjoy the wedding reception itself.