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Opiniones de Holiday Inn Arlington at Ballston, an IHG Hotel

3 out of 5

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 397 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 355 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 124 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 73 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 1000 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

8.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carmen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mi estadia fue excelente muy limpio facil accesibilidad y transporte la comida y atencion muy buena
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Carmen,Thank you so much for choosing Holiday Inn Arlington At Ballston for your recent getaway. We are delighted that you thoroughly enjoyed your stay, and we hope to see you again soon for another excellent stay.

10/10 Excelente

RAFAEL STALIN

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Eduardo

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 20 dic. 2023
Dear Eduardo,We are grateful for your perfect rating. It pleases us to know that you had a nice stay with us. Please visit us again in the future.

10/10 Excelente

Andrea

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me gusto
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager, el 4 ago. 2023
Dear Andrea,Great to hear you enjoyed your stay. We enjoyed hosting you as well. Thank you so much for taking the time to share your review. Come back again soon!

10/10 Excelente

Misael

Viaje en grupo
Muy bien ubicada limpia y sus empleados muy buenos
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 28 jul. 2023
Dear Misael,We cannot thank you enough for your kind words. It's so good to know you enjoyed our central location, dedication to cleanliness, and friendly staff. Please return to Holiday Inn Arlington At Ballston soon.

2/10 Terrible

Andrea

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I am from Guatemala the day of my check out they charged me approximately by mistake two charges of $800 each, I asked for an explanation that it was a mistake and a month later they would do the reverse on my card, and what happens if I have no more funds and they bumped it? no apology nothing take here is goodbye.
Respuesta de General Manager, el 8 jun. 2023
Dear Andrea,All comments are welcome, and we value your input. We are sorry to hear about any confusion regarding your card charges, as well as the response that you received. Please do not hesitate to get in contact with our team if you have any ongoing concerns. Thank you, and we wish you happier travels ahead.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
En términos generales el Hotel es muy bueno pero los muebles pueden actualizarse
Se hospedó 3 noches en febrero de 2020
Respuesta de General Manager, el 18 feb. 2020
Thank you for choosing to stay at Holiday Inn Arlington At Ballston. We are thrilled to know we met your expectations with our hotel and you had a great stay. We value your feedback, and we will share your comments regarding the furniture with the appropriate individuals to see where we can make improvements. We appreciate your business and hope you will come back and stay with us again soon. Don Caulkins, General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Esta limpio y bonito y a buen presio bolos pasamos bien
Se hospedó 1 noche en julio de 2019
Respuesta de General Manager, el 26 jul. 2019
Thank you for the delightful review for the Holiday Inn Arlington At Ballston. We are happy to know you had an enjoyable stay with us and loved our well-kept property. It was a pleasure hosting you, and we look forward to welcoming you again soon. Don Caulkins, General Manager

6/10 Aceptable

Jaime, Madrid

Le gustó: Limpieza y comodidad de las habitaciones
Nice stay a little far away
Nice hotel, pretty much standard like most Holiday Inns. Room and beds are very comfortable. Clearly overpriced, although in line with general insane hotel rates in DC. Metro station (Ballston) is like 500 meters from the hotel, a quite long walk to do back and forth, but from there the trains (Orange and Silver) take you in Little time to the Federal Triangle and to Wiehle-Reston (Dulles Airport). Hotel surroundings are a nice and quiet residential and business area, with large buildings combined with townhouses, and there are many restaurants and sports bars to spend some time. Close to the hotel is the Ballston Shopping Center, including a medium size Macy's.

8/10 Bueno

Promise, Manassas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
None
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 9 may. 2024
Thank you for staying with us at Holiday Inn Arlington At Ballston! It was a pleasure hosting you, and we would be delighted to welcome you back for another extraordinary experience in the future.

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy access to Arlington vicinity
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 9 may. 2024
Dear Maria,We're delighted that you were able to take advantage of all that our convenient location has to offer. Thank you for choosing to stay at Holiday Inn Arlington At Ballston, and we hope to welcome you back for another comfortable stay soon!

8/10 Bueno

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Kevin, Alexandria

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wrong room booked, making for a terrible nights sleep for my family. I specifically booked a suite to get extra room to allow two small children to have a separate sleeping space. The wrong type of room was booked. Not sure if this is an Expedia problem or the hotel but it was wrong. Hotel staff confirmed over the phone that their pool was open, only to find out when we arrived that it was not. The pool was another reason we booked this hotel. Staff on the phone also told us parking was included. Expedia hotel features indicated price of breakfast was $12.95 per guest. Not so. Breakfast menu items were individually more expensive than that. Broken furniture in the room. Hotel room door had to be muscled to get in. Air conditioning unit very loud. Will not stay at this hotel again.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Kevin,Thank you for sharing your concerns. We regret to hear about the issues you encountered during your stay and will address these concerns internally to ensure better communication and service going forward. We appreciate your feedback and hope for an opportunity to restore your confidence in our hotel.

6/10 Aceptable

laurie

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Sudeep

No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed the stay. Staff reacted fine to problem with key card and door, but this was an annoying, repeated problem.
Se hospedó 7 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Joseph,Thank you for sharing your experience. We're glad you enjoyed your stay overall and that our staff responded well to the key card and door issue. However, we apologize for the inconvenience caused by this repeated problem. We are actively working on improving our key card system to prevent such issues in the future. We hope to welcome you back soon for a smoother experience at Holiday Inn Arlington At Ballston.

6/10 Aceptable

katelyn, Southfield

Se hospedó 2 noches en abril de 2024

4/10 Malo

Ming-Hsuan, Cupertino

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
The facilities are rather old. For example the elevator, carpet, and doors… not worth the room rate
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Ming-Hsuan,Thank you for sharing your feedback with us. We appreciate your honesty and are disappointed to hear about your observations regarding our facilities. Our team takes great pride in providing a comfortable and enjoyable experience for all our guests, and we will work to make improvements. We hope you'll give us another chance to exceed your expectations in the future.

8/10 Bueno

Yasumasa

Se hospedó 5 noches en abril de 2024

10/10 Excelente

laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo está muy fácil seguro y limpio
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Laura,Thank you for your positive review! It's our priority to provide a comfortable and secure environment for our guests. We look forward to welcoming you back soon for another seamless experience!

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pleasant stay
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Richard,We're delighted to hear about your pleasant experience at Holiday Inn Arlington At Ballston! Providing a comfortable stay for our guests is always our priority, and we're eager to welcome you back for another enjoyable visit.

6/10 Aceptable

Jill

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

R

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, very friendly, would stay again
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come stay at Holiday Inn Arlington At Ballston again soon.

4/10 Malo

April

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff at the hotel were very friendly and helpful, but the hotel itself is not clean and the walls are paper thin. It's a great location in a safe, walkable area.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear April,Thank you for your review. We value your feedback and the time you've taken to share. While we're excited that our hospitable team and fantastic location were the highlights of your stay, we are distressed that the same cannot be said about our accommodations and appearance. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back and change your perceptions.

8/10 Bueno

Ashley

Le gustó: Limpieza y servicio y personal
Overall nice place. Could use updating and some maintenance.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Ashley,It's always a pleasure hearing from our guests. Thank you for choosing Holiday Inn Arlington At Ballston, and we'll keep your suggestions in mind as we continuously update our property for our great guests. We're thrilled you enjoyed your visit, and we hope to see you again soon.

10/10 Excelente

Imani

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable stay
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Imani,Thank you for the five-star review! We're happy to hear you had such a cozy stay with us at Holiday Inn Arlington At Ballston, and we hope you'll visit us again soon.

8/10 Bueno

Bradley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great area and price. Hotel is showing wear and tear for its age, but most likely reflected in the price. Besides, it’s a great area to get out and the metro is a short walk away.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Bradley,Thank you for sharing your experience with us! We are grateful for your positive feedback about our location and affordability. Your perspective regarding our visual appeal is also greatly appreciated as we strive to improve our facilities. It was a pleasure having you stay at Holiday Inn Arlington At Ballston, and we look forward to welcoming you back on your next visit!

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Syrita, smyrna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 21 mar. 2024
Dear Syrita,Thanks for choosing Holiday Inn Arlington At Ballston. Our team is pleased you had an enjoyable stay at our hotel. It would be our pleasure to welcome you back!

10/10 Excelente

kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent Condition pleasurable experience.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 4 mar. 2024
Dear Kevin, Thank you for your positive feedback! We're thrilled to hear that you had a pleasurable experience and thoroughly enjoyed our property. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another fantastic stay in the future!

2/10 Terrible

barry

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Key security system not operationall over entire holiday weekend. Very minimal staff working at hotel. This was particularly problematic when fire alarm was set off shortly after 6.00 am on Sat morning. One guy on duty untrained & overwhelmed by situation. Policy re room cleaning not communicated at check in. Last time I’m staying at a Holiday Inn. Score 1 out of 10.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
Dear Barry,Thank you for sharing your concerns regarding our key system and the disturbance you encountered. Our team is committed to ensuring guest safety and satisfaction, and we will work to improve these aspects of our guest experience. We value your feedback and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Christopher

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nilanjan

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Convenient
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 10 feb. 2024
Dear Nilanjan,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. We at Holiday Inn Arlington At Ballston are ecstatic that you enjoyed a five-star experience, and we look forward to welcoming you again the next time your travels point you in our direction.

2/10 Terrible

Ibrahem

Viaje de negocios
No le gustó: Condiciones de la propiedad
The property was not clean , our room was not clean either. Broken bathtub, broken sink. This is the last time I will stay in this property.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 10 feb. 2024
Dear Ibrahem,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness and for any issues with the bathroom. This does not represent the level of accommodations we aim to provide, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

6/10 Aceptable

George I

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
I have stayed at this hotel multiple times and probably would again, however my last trip had several problems. First the bathroom sink had a leak flooded the bathroom. Also the hotel parking gate was not functioning properly and double charged meme.
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 2 feb. 2024
Dear George,We're proud to include you among our returning guests, and we appreciate your honest insights on where we have room for improvement. Rest assured, your feedback will be shared with the respective teams so action can be taken. We look forward to delivering the five-star experience you've come to expect the next time you visit us!

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
easy checkin
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 18 ene. 2024
Dear Maria,Thank you so much for choosing to stay with us at Holiday Inn Arlington At Ballston. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don’t stay here if you have other options
The condition is really poor, the door slam like crazy, the vending machines don’t work, lights are flickering. The front desk people is pretty unfriendly too, overall bad experience.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 13 ene. 2024
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about noise and upkeep as well as for any disappointment with service. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

4/10 Malo

Walter

No le gustó: Servicios
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Fantagsia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Love the desk person lastnight she was very helpful and friendly the room was veey comfortable and clean
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Thank you so much for the high rating. We're so happy to know that our clean, comfortable accommodations and our team's attentive service were the highlights of your visit. Please consider coming back to join us again soon.

2/10 Terrible

Evelyn

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Faulty elevators that didn’t work. Had a panic attack every time. Also their cards don’t work to open the door, a worker had to come up with me!
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 9 ene. 2024
Dear Evelyn,We sincerely apologize for the inconvenience you experienced with our elevators and card access during your stay. Your safety and comfort are paramount, and we will take steps to address and resolve these issues to ensure they do not happen in the future. Your feedback is invaluable, and we appreciate your patience. We hope you'll give us another chance to provide you with a smoother and more enjoyable stay in the future.

4/10 Malo

Gwendolyn

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I cant believe that this is a 3 star hotel. The room smelled bad, and the staff refused to move us. The TV was totally broken with red lines through the screen. The bath was unusable, with no drain plug. The bed covers were way too thin and we had to get extra blankets.
Respuesta de General Manager, el 9 ene. 2024
Dear Gwendolyn,Your feedback is valuable as it helps us improve. Please accept our apologies for any disappointment with the service and bedding as well as for any issues with the bathroom and TV. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Met my expectations for cleanliness , comfort and convenience at a reasonable price for the area.
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 9 ene. 2024
On behalf of the Holiday Inn Arlington At Ballston team, thank you for staying with us and for your review! We're elated that our clean, comfortable accommodations and great value were both highlights of your visit. We hope to welcome you and your family back the next time you're in the area!

6/10 Aceptable

Kai

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

BAOYU, Nanning City

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
性价比还不错
Respuesta de General Manager, el 9 ene. 2024
Dear Baoyu,Thank you for the excellent review of your recent stay at Holiday Inn Arlington At Ballston. We're glad you enjoyed your time with us and our exceptional value. It would be our pleasure to host you again in Arlington, so come back soon.

2/10 Terrible

Bob

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
You should not be including this dump with surly staff on your website.
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 9 ene. 2024
Dear Bob,It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. This is not the lasting impression we want you to have, so we truly hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.

10/10 Excelente

Hart

Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

heidy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad service no support
It was not clear that you had to be 21 to be let in and they would not refund neither one of two reservations. We had no place to stay as a result. There should be a box that needs to be checked that you are of age so that buyer knows ahead of time.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 28 dic. 2023
Dear Heidy,Thank you so much for your comments. We're sorry to hear that you didn't have a good experience with us and that our policies caused any inconvenience. Please know that notice of our minimum check-in age can be found online for our guest's convenience before booking. In addition, for all billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. We wish you all the best and hope you will consider giving us another chance in the future.

6/10 Aceptable

Nour

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The room had a broken thermostat. The staff moved us to a different room the thermostat was functioning to adjust the temperature but the fan switch was broken and could not switch it from high low mode. This room did not have a microwave but had the machine using capsules but no tea capsules were available/provided.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 28 dic. 2023
Dear Nour,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

10/10 Excelente

Ann

Le gustó: Limpieza y servicio y personal
Good price. No extras.
Super easy to check in and park. Extremely helpful desk staff. Lots of take out and delivery options nearby. We got Chinese food in less than half an hour. Nice and quiet. Later check out time (noon). Roomy room. Downers: mattress too soft, no extra blankets or pillows. You have to pay extra for breakfast. The place is very clean but also cheap looking and worn.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 20 dic. 2023
Dear Ann,Thank you for sharing your comments with us. We are glad to know that you appreciated our helpful staff members, easy check-in process, and peaceful atmosphere. However, we will take your concerns regarding our bedding into consideration. Thank you, and we hope to have the opportunity to show you an even better visit in the future.

8/10 Bueno

Irvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mimi was great at the front desk. Great attitude and charismatic
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 15 dic. 2023
Dear Irvin,Thank you for your great review. At Holiday Inn Arlington At Ballston, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Mimi to give her the recognition that she deserves. She will be delighted to hear your kind words! It was a pleasure having you here, and we hope you return soon.