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Opiniones de Hotel Silver Spring

3.5 out of 5
Hotel Silver Spring
8727 Colesville Rd, Silver Spring, MD

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 330 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 232 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 174 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 123 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 146 de 1005 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Leandro

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Leandro

Se hospedó 1 noche en marzo de 2024
Respuesta de Leopoldine, el 29 abr. 2024
Dear LeandroThank you for sharing your feedback regarding your recent stay. While you didn't provide specific comments, we appreciate your input. If there's anything you'd like to mention to help us improve, please feel free to do so. Your insights are invaluable in guiding us to enhance our services.

10/10 Excelente

Jose enrique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo bien
Se hospedó 1 noche en marzo de 2024
Respuesta de Leopoldine, el 15 mar. 2024
Thank you for your positive feedback. We are delighted to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Bueno

Jose enrique

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Leopoldine, el 15 feb. 2024
Thank you for leaving us a review. However, we take your experience seriously and would greatly appreciate more details to better understand and address any concerns you may have had during your stay. Our commitment is to provide exceptional service, and your input is invaluable in helping us improve. Please feel free to reach out with more information so we can assist you better.

2/10 Terrible

Juan

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
The room was hot and the staff did not take action on the matter.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jordan, el 12 feb. 2024
Hello Juan,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and we appreciate the opportunity to address your concerns.We regret to learn that the room temperature was not to your satisfaction. Our team is dedicated to ensuring our guests have a comfortable stay, and we are disappointed to hear that we fell short in this instance. We encourage guests to reach out to our front desk immediately so that we can promptly address any issues and make your stay more enjoyable.Your feedback is invaluable to us, and we will be reviewing our procedures to ensure a more proactive response to temperature-related concerns. We hope you'll consider giving us another chance in the future, and we'd be delighted to make amends for any inconvenience you may have experienced.

8/10 Bueno

Juan

Viaje en pareja
Le gustó: Servicios
👍
Se hospedó 1 noche en enero de 2024
Respuesta de Leopoldine, el 19 ene. 2024
Thank you for sharing your feedback and choosing to stay with us. We're pleased to see that you rated us a 4 out of 5. Your comments are important to us, and we'd love to know more about your experience. If there are specific areas where we can improve and earn that extra star, please feel free to share your insights. We value your input and hope to have the opportunity to enhance your experience in the future.

10/10 Excelente

Juan

Le gustó: Servicios
👍
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leopoldine, el 26 dic. 2023
We are thrilled that you had a great stay. Thank you for choosing us, and we hope to welcome you back soon for another great experience.

10/10 Excelente

xan

Viaje en grupo
Le gustó: Limpieza y servicios
Nice place is what I was looking for.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jordan, el 12 dic. 2023
Hi Xan,Thanks a million for your awesome 5/5 review! We're thrilled to hear you had a great stay with us. Your positive feedback means the world to us. Looking forward to hosting you again!Best,Jordan Front Office Manager

10/10 Excelente

Albani

Se hospedó 2 noches en noviembre de 2023
Respuesta de Jordan, el 12 dic. 2023
Dear Albani,Thank you so much for taking the time to share your delightful 5/5 review of your recent stay with us at Hotel Silver Spring!We're thrilled to hear that you had an excellent experience. Our team is dedicated to ensuring each guest enjoys a memorable stay, and it's rewarding to know that we met your expectations.If you have any specific highlights or suggestions you'd like to share, we'd love to hear them. Your feedback is invaluable as we strive to continuously enhance our guests' experiences.We look forward to the opportunity of welcoming you back to Hotel Silver Spring for another exceptional stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Safe travels and thank you once again for choosing us!Warm regards,JordanFront Office Manager

8/10 Bueno

Elvis

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en noviembre de 2023
Respuesta de Jordan, el 18 nov. 2023
Thank you for taking the time to share your feedback with us. We appreciate your 4 out of 5 rating, and we're delighted to hear that you enjoyed your stay.Our team works hard to ensure that our guests have a positive experience, and it's always rewarding to receive positive feedback. If there are any specific aspects of your stay that stood out or any suggestions you'd like to share, we'd love to hear more.We value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay. If you have any future reservations or if there's anything we can assist you with, please feel free to reach out to us directly.Once again, thank you for choosing our hotel. Your satisfaction is our priority, and we look forward to hosting your stay again in the future.Best regards,JordanFront Office Manager

4/10 Malo

Linda, Sterling HTS

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Que tienen que cumplir los requerimientos a tiempo no 4 horas después con una segunda llamada.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Jordan, el 14 nov. 2023
Estimada Linda,Gracias por tomarte el tiempo para compartir tus comentarios sobre tu reciente estancia en nuestro hotel. Valoramos mucho tu opinión y lamentamos cualquier inconveniente que hayas experimentado.Entendemos la importancia de cumplir con los requerimientos de manera oportuna y ofrecer un servicio eficiente. Lamentamos que hayas tenido que esperar 4 horas y realizar una segunda llamada para que se cumplieran tus solicitudes. Esto no refleja nuestros estándares de servicio y, por ello, te pedimos disculpas.Tomamos tus comentarios en serio y utilizaremos esta retroalimentación para mejorar nuestros procesos y brindar un servicio más eficiente a nuestros huéspedes. Agradecemos tu paciencia y comprensión en esta situación.Esperamos que nos des otra oportunidad para brindarte una experiencia más positiva en el futuro. Si decides volver a alojarte con nosotros, no dudes en comunicarte directamente conmigo para garantizar que tu estancia sea excepcional.Gracias nuevamente por tus comentarios, y esperamos verte en el futuro.Atentamente,Jordan

10/10 Excelente

Oscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Jordan, el 17 oct. 2023
Dear Oscar,Thank you for choosing our hotel for your recent stay and for taking the time to leave us a positive rating. We are thrilled to know that you had a great experience with us.Your satisfaction is our top priority, and we strive to provide exceptional service and comfort to all our guests. If you have any specific feedback or suggestions that would further enhance your experience in the future, please don't hesitate to share.We look forward to welcoming you back on your next visit and aim to make it an even more memorable stay.Best regards,Jordan Harris,FOM

10/10 Excelente

xan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mm very gooood
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ken, el 19 sept. 2023
Hello XanGreat to learn you enjoyed your recent stay with us. Look forward to welcome you back in the near future! Thank you!

2/10 Terrible

Reynaldo

Se hospedó 1 noche en septiembre de 2023
Respuesta de Ken, el 9 oct. 2023
Hello Reynaldo, Thank you for your review. Hope to welcome you back soon!

10/10 Excelente

Freddys, Burtonsville

Se hospedó 1 noche en julio de 2023
Respuesta de FRONT OFFICE MANAGER, el 30 ago. 2023
Dear Freddy,Thank you for the encouraging feedback regarding your recent stay at our property. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again in future.Sincerely,Hotel Team.

10/10 Excelente

xan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en julio de 2023
Respuesta de Front Office Manager, el 28 jul. 2023
Thank you for the feedback. We hope to see you soon.

10/10 Excelente

Oscar

Se hospedó 1 noche en julio de 2023
Respuesta de FRONT OFFICE MANAGER, el 30 ago. 2023
Dear Oscar,Thank you for the encouraging feedback regarding your recent stay at our property. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again in future.Sincerely,Hotel Team.

2/10 Terrible

Anielka

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Front Office Manager, el 30 jun. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. . We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At the Hotel Silver Spring, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excelente

xan

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Its cool
Se hospedó 1 noche en junio de 2023
Respuesta de Front Office Manager, el 5 jul. 2023
Thank you for your feedback. We hope to see you soon.

4/10 Malo

Katheryn

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
Did not help me They dont like foreigner In front of me they call ‘crazy’ to a guest
Se hospedó 2 noches en junio de 2023
Respuesta de Front Office Manager, el 18 jun. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. . We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At the Hotel Silver Spring, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Bueno

xan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
everything is fine thanks
Se hospedó 1 noche en junio de 2023
Respuesta de Front Office Manager, el 18 jun. 2023
Thank you for your feedback.

8/10 Bueno

Danielka

Le gustó: Limpieza y condiciones de la propiedad
No tienen parqueo para huéspedes a menos que pagues $30 por noches y $20 por dia
Se hospedó 2 noches en mayo de 2023
Respuesta de Front Office Manager, el 31 may. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. . We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At the Hotel Silver Spring, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excelente

angel

Le gustó: Limpieza y servicio y personal
Good
Se hospedó 2 noches en mayo de 2023
Respuesta de Front Office Manager, el 27 may. 2023
Thank you for taking a moment to share your experience with us! Guest feedback helps us to improve our service and amenities. We hope to welcome you back in the near future!

10/10 Excelente

Giny

Le gustó: Limpieza, servicios, condiciones de la propiedad
Atención al cliente y todo el servicio.
Se hospedó 1 noche en abril de 2023
Respuesta de Front Office Manager, el 17 abr. 2023
Thank you for taking a moment to share your experience with us. Your feedback is most appreciated and assists us in improving our service

8/10 Bueno

Jeniffer

10/10 Excelente

Lesly Elizabeth

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
La comodidad espero regresar pronto
Se hospedó 2 noches en agosto de 2022
Respuesta de Front Office Management Team, el 30 ago. 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future

8/10 Bueno

Hernan

Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Andrea

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The stairwells were lock no way to get out. The room didn't have a phone to call. Weirdo's was wandering through the halls late hours. Breakfast option was sad. The key cards were not working, end up switching hotels the next day
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Sherri

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The staff was phenomenal. The customer service was a ten. Everyone was polite, accommodating and patient. They went over and beyond to make sure that I was satisfied with my stay. With all of that being said, I would highly recommend renovations for the property. The air conditioner, phones and plumbing did not work in three different rooms that I stayed in. Also it is very unappealing to see rust where you place your face towel.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Maria

Viaje de negocios, Viaje en pareja
No le gustó: Condiciones de la propiedad
Old building not taking good care
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

L Todd

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
HVAC didn't work for majority of our weekend stay - woke up warm / hot 2 of 3 days we stayed. Tub didn't drain first day, but staff took care of issue after they were notified 2 times. We asked for a room cleaning after 2nd day, but it didn't happen. Won't stay there again.
Se hospedó 3 noches en mayo de 2024

4/10 Malo

Megan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and helpful and the area around the Hotel was nice and safe.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Katherine

No le gustó: Limpieza y condiciones de la propiedad
The accessible lift is broken and so is the accessible door buttons.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Brian

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
This hotel needs a lot of updated work or hotel room had peeling paint in the bathroom two towels one washcloth and one hand towel two stand on the carpet one for the whole room
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Margot

No le gustó: Servicios y condiciones de la propiedad
I didn’t even stay there. I got there to check in- there was no elevator from the garage to the lobby. The stairwell was creepy and there were puddles of god knows what in the corners. the lobby ceiling was peeling and in various states of disrepair. But I was determined to give them the benefit of the doubt. I got to my room, opened the door to an overwhelming smell of cigarettes. I turned around and walked out. I got a room at the Double tree around the corner. As a single female traveling alone, I did not feel safe staying at the Hotel silver spring. I messaged the hotel requesting a refund and no one responded. Worst hotel ever.
Se hospedó 4 noches en mayo de 2024

4/10 Malo

Christina

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What really disappointed me was the customer service. The service was mediocre and not very approachable nor friendly. When attempting to check out, the night counterman did not greet me and stated that he could not check me out because he did not complete the daily audit. He just said "leave the room keys, and the deposit will be returned", and did not even say "Thank you for staying". Completely disappointed and I would not recommend to anyone.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Katherine, Albertson

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
I didn’t like the fact that the room was very hot. The air conditioner only blew at high fan.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Marjorie

Viaje en pareja
Teeny postage size bathroom—difficult to maneuver in it. Husband handicapped.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Lauren

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Addriene

Se hospedó 2 noches en abril de 2024

2/10 Terrible

April

Se hospedó 1 noche en abril de 2024
Respuesta de Leopoldine, el 2 may. 2024
Dear April,We're sorry to see your low rating, although we understand you didn't provide any specific comments. Your satisfaction is important to us, and we'd appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can better understand how to improve our services for you and our future guests.

4/10 Malo

Mina

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
My room was filthy. Wallpaper was peeling off the walls, crumbs on the floor and on top of the table. Hair in the bathtub, fast food garbage under the bed, drawers on dresser were broken. Lobby ceiling was badly damaged and in need of repair I used to stay here when it was the Hilton hotel. It was nice then. I complained to the front desk
Se hospedó 1 noche en abril de 2024
Respuesta de Leopoldine, el 29 abr. 2024
Dear Mina, We apologize for the conditions you encountered during your stay. We are addressing the cleanliness and maintenance issues immediately. Your feedback helps us improve. Additionally, we'll be implementing a thorough inspection process to ensure such issues don't occur again. Your comfort is our priority, and we look forward to welcoming you back to a much-improved experience.

6/10 Aceptable

Mei

Le gustó: Servicio y personal
Se hospedó 5 noches en abril de 2024
Respuesta de Leopoldine, el 29 abr. 2024
Dear Mei,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity to exceed your expectations on your next visit.

4/10 Malo

Nickolas

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
The hotel was extremely outdated and pictures posted online were very deceiving. Nothing in the room worked properly and it was extremely noisy.
Se hospedó 2 noches en abril de 2024
Respuesta de Leopoldine, el 29 abr. 2024
Dear Nickolas,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the outdated facilities and the discrepancy between our online images and reality. We take your feedback seriously and will work on updating our amenities and providing accurate representations. Additionally, we will address the issues you mentioned to ensure a more comfortable and quiet stay for our guests in the future. If you have any further concerns or suggestions, please feel free to reach out.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An overall nice place !!!
Se hospedó 3 noches en abril de 2024
Respuesta de Leopoldine, el 29 abr. 2024
Dear David,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you found our hotel to be a nice place overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Excelente

James

8/10 Bueno

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
3 to 4 stars
Se hospedó 1 noche en abril de 2024
Respuesta de Leopoldine, el 29 abr. 2024
Dear Jeffrey,Thank you for your recent stay and for your positive rating. We appreciate your feedback and hope you had an enjoyable experience. Should you have any suggestions or special requests for your next visit, please feel free to share them with us. We look forward to welcoming you back soon.

10/10 Excelente

Sreesaila, Cupertino

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great value
Se hospedó 2 noches en abril de 2024
Respuesta de Leopoldine, el 29 abr. 2024
Dear Sreesaila,Thank you for choosing to stay with us and for your fantastic review! We're delighted to hear that you found our hotel to be a great value. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.