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Opiniones de Kimpton Hotel Monaco Washington DC, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Washington DC, an IHG Hotel
700 F St Nw, Washington, DC

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 539 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 245 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 127 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 58 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 31 de 1000 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en mayo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel tiene un ambiente encantador, el restaurant brinda un servicio exquisito con platillos deliciosos, las habitaciones de época..muy limpias y acogedoras y no podía dejar de mencionar las tarde de vino y cerveza diaria free que invita a compartir en el lobby..EXELENTE HOTEL
Se hospedó 3 noches en noviembre de 2018

10/10 Excelente

Lucrecia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel Monaco es muy agradable y el centro para guiar todo clase de tour. Me gusto mucho.
Se hospedó 6 noches en mayo de 2018

10/10 Excelente

matilde

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 1 noche en diciembre de 2017
Respuesta de GL, el 10 ene. 2018
Thank you very much for the five stars. I'm very happy to know that our service met your expectations during your recent stay with us. Please come back soon.

10/10 Excelente

Claudia Lilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel perfecto
Excelente ubicación

10/10 Excelente

Samuel

Le gustó: Servicios
Great staff and wonderful building/environment. Great part of town. Great restaurant.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Carole

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The perfect location for our activity at the Arena and great restaurants all around. Such a fun weekend!
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Annley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent all around!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Roxane

Friendly atmosphere every one was very helpful we will stay there again! Great location
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Seana

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Reina Munoz, Front Office Manager , el 4 feb. 2024
We're sorry to hear about your less-than-perfect experience. Your feedback is invaluable, and we're working diligently to make the necessary improvements.

10/10 Excelente

Todd, Harbeson

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and very convenient!!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 4 feb. 2024
Grateful for your positive survey! Your encouragement is our motivation. Looking forward to continuously serving you with excellence.

8/10 Bueno

Claire

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We always love Hotel Monaco. Interesting property/architecture and free wine hour are always the best. This trip we were out on the lower floor for the first time hallways underground and our room smelled like mildew. This hasn’t been typical with previous stays which was a shame.
Se hospedó 2 noches en enero de 2024
Respuesta de Reina Munoz, Front Office Manager , el 4 feb. 2024
Appreciate your positive survey! Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We're sorry to hear about your less-than-perfect experience being placed on a lower floor. We take your concerns seriously and are committed to addressing and resolving them to enhance your future experiences.

10/10 Excelente

Angelica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Reina Munoz, Front Office Manager , el 12 ene. 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal
I reserved a premium room with a king bed and seemed to have gotten the “essential” room with a queen bed. The sink in the bathroom was clogged and the toilet wasn’t flushing properly. We also had a food delivery to the front desk where the front desk asked us if we want them to bring it up for us, we said yes and waited 20 minutes just to go down ourselves and see it still there for pick up. The location was great and central to all the tourist destinations and museums but the hotel itself is definitely not worth the price. There are many other hotels in the area that may be a better choice.
Se hospedó 2 noches en enero de 2024
Respuesta de Reina Munoz, Front Office Manager , el 12 ene. 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

4/10 Malo

christopher

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 12 ene. 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

10/10 Excelente

Kylie, Jackson

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent except the shower was cold, and would not warm up.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 12 ene. 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

8/10 Bueno

Robert, Sudlersville

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Beautiful old Post Office turned into a hotel. My biggest complaint was the water in our room. After a night of being at a concert at Capitol One Arena, a shower is a must. Unfortunately the water in the bathroom either ran scolding hot or cold. There was no hope of getting it to just warm. At 1 a.m. we just gave up and would try again before departing. No luck, same story. Upon check out when asked how our stay was, I mentioned the water and it seemed like the issue came as no surprise and we were told to have a nice day. The hotel is nicely decorated but falls short on amenities.
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
"Your feedback matters! Thank you for sharing your thoughts with us. Your input helps us improve and better serve you in the future. Gratefully, Kimpton Monaco- Washington DC

10/10 Excelente

Janet

Se hospedó 1 noche en diciembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
"Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Excelente

Adriana

Hotel da consigliare agli amici
Camera spaziosa e confortevole Posizione perfetta Bagno grande e pulito
Se hospedó 4 noches en diciembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
"Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

6/10 Aceptable

Christina

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
When checking in the staff at the front desk was not very hospitable and made you feel like you were a burden. However, when checking out the gentleman that was assisting me was very helpful and friendly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
"We're sorry to hear about your experience. Your feedback is crucial for our improvement. Please allow us a chance to make things right. Thank you."

10/10 Excelente

Owen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the area and the nostalgia of the hotel.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience mixed with a bit of nostalgia. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Excelente

Gabor

Se hospedó 2 noches en diciembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location with 5 star service!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Excelente

Edith

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my brief stay. Clean, well appointed room. Lion sculpture above the bed and Alexander Hamilton bust in the corner. Free wine at happy hour. Great service in the restaurant. I’d stay there again!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

4/10 Malo

Madeline

Le gustó: Limpieza
Just a little too hip for its own good. I liked the vaulted ceiling in my room; didn't love the giant lion's head mounted above the bed, and grateful that this property isn't in an earthquake zone. Also didn't love the toilet that took 3 tries to flush even toilet paper; the literally block-long walk to get to my room (and no closer way in, although I could exit thru a side door) and no coffee maker in the room, nor in the lobby on Sunday until 8:30am. Also wasn't so happy that there's a full flight of stairs to lug your bags up to get into the hotel, and there isn't anyone standing outside to ask if you need help. Even in the lobby when i left, no one thought to offer me help carrying my full-size suitcase back down the stairs. To top it off, breakfast was downright depressing. I was the only one there at 7:30 in the morning, yet I was uncomfortably seated in the bar area rather than a normal table (because I was alone? but there was literally no one at any of the other tables...) My breakfast, which to their credit they did comp, included the worst eggs benny I've ever experienced-- poached eggs with the yolks a little gelled (like they sat in a sous-vide bag or something) and felt like a cold jellyfish in the mouth; equally cool and kinda damp english muffin; tiny dollop of thin hollandaise. Eeeyuck, hope the other entrees were better.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 12 ene. 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

10/10 Excelente

Craig M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

8/10 Bueno

Mark, Reston

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 12 ene. 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reina Munoz, Front Office Manager , el 26 dic. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Excelente

Tiffany

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 16 nov. 2023
Thank you for the perfect 10 out of 10 rating! We appreciate your positive feedback and look forward to providing excellent service during your future visits.

10/10 Excelente

Elsie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great DC location
This hotel is in an elegant, historic building in a very walkable part of Washington. Its close to many major landmarks, and the restaurant and bar attract not just tourists but locals too. We will definitely stay here again when we visit DC.
Se hospedó 1 noche en octubre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for your kind words! We're thrilled to hear you enjoyed your stay at our historic hotel in Washington. We look forward to welcoming you back on your next visit to DC.Best regards,

10/10 Excelente

Agustin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful place
Se hospedó 1 noche en octubre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 20 oct. 2023
We appreciate your feedback and are delighted you had a great time during your stay.

10/10 Excelente

LAURIE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and comfortable hotel. Staff was wonderful! Very close to museums and historical monuments.
Se hospedó 1 noche en octubre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 20 oct. 2023
Thanks for sharing your feedback, were so happy to hear that you had a wonderful stay and explored the nearby attractions.

4/10 Malo

Sarah

No le gustó: Limpieza y servicio y personal
This is the second time I’ve stayed at this property in the last 5 months. The first time, it was absolutely incredible. The staff was amazing and it was the only reason I came back to this hotel for this trip. The staff, specifically the lady at the front desk was horrible! She was rude and not welcoming. The toilet in the room had dried urine on the seat. Overall, I’m reminded that staff make or break the experience. I probably won’t be coming back, there are plenty hotels in the area. Just bummed out how different the experiences were. One amazing, where we decided we’d only want to stay at that hotel to this time where I don’t imagine we’d come back. Extremely disappointed.
Se hospedó 2 noches en octubre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about the disappointing experience you had during your recent stay. Your comments are important to us, and we take them seriously. Please rest assured that we will address the issues you've raised with our team to ensure a more positive experience in the future.We apologize for falling short of the high standards you experienced during your first stay.

10/10 Excelente

Bradley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 20 oct. 2023
Thank you for the feedback.

10/10 Excelente

Jack

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 20 oct. 2023
Thank you for the feedback!

2/10 Terrible

John

Viaje en pareja
No le gustó: Servicio y personal
The customer service wasn’t the best and I’ll look for a different hotel next time.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for sharing your feedback. We're sorry to hear about your experience, and we appreciate your honesty. We strive to improve and hope to have another chance to provide you with a more positive stay in the future.

4/10 Malo

Ashley

Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Way over priced for the poor quality and customer service. We have stayed in hotels for less $250 per night that were much nicer. Very disappointed!
Se hospedó 4 noches en septiembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
We apologize for falling short of your expectations. Your feedback is valuable, and we'll use it to improve. We hope to have the opportunity to provide a better experience in the future.

4/10 Malo

Adam

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
I was excited to book this property having used the bar many times when I lived in DC around the time the hotel opened. The “first floor” is underground and has no windows. The room has little to no amenities. Coffee machine broken, replacement machine which came hour later came with wrong pods. Additional incorrect pods came after another hour long wait in the morning. Both bar areas were closed for a private event and unusable. None of the phone lines to room service or restaurant worked from the hotel room. Would book the Riggs instead - amazing bar there.
Se hospedó 1 noche en octubre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay. Your feedback is crucial, and we will address these issues promptly to enhance our services. We appreciate your understanding and hope to have the chance to welcome you back for a more positive experience.

6/10 Aceptable

Philip

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en septiembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for your feedback. We appreciate your input and are committed to improving our services. If there are specific areas you feel we can enhance, please let us know. We value your opinion.

10/10 Excelente

Victor, S chesterfield

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for your positive review! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.

10/10 Excelente

john h

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great hotel by food pricey if you have children with you
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for your positive feedback! We're thrilled you enjoyed your stay. We appreciate your comment on the pricing and will consider it for future improvements. We look forward to welcoming you back.

4/10 Malo

Aliah

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel is an old building so it had a smell once you get to the rooms, It’s not a modern hotel. My initial room was not thoroughly cleaned. A used cup and a used face mask was left in the room. The staff was very friendly and accommodating and switch my room. Overall not a fan of this particular hotel.
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconveniences. We're glad our staff could address the issue promptly. Your input is valuable as we strive to enhance our services. We hope you'll consider giving us another chance in the future.

10/10 Excelente

Lenke

Le gustó: Limpieza
Excellent reception, clean rooms and happy hour!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for your positive review! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.

4/10 Malo

Miles

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
The room I stayed in smelled like mildew. The sheets the pillows.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced. We take this feedback seriously and will address the issue promptly. Your comfort is important to us, and we appreciate your understanding.

8/10 Bueno

Silvia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great experience but there was no bathrobe's in the room no wine and the restaurant was closed other than that it was pretty good.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Reina Munoz, Front Office Manager, el 11 nov. 2023
Thank you for sharing your positive experience with us. We appreciate your feedback regarding the missing amenities and restaurant closure. We'll address these concerns to enhance future stays. We look forward to welcoming you back.

10/10 Excelente

Ji

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Richard

Le gustó: Servicio y personal

10/10 Excelente

Antwon, Jenkintown

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed the overall look of the hotel and decor. The Dirty habit restaurant was beautiful with great food. We will be back!
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Chris

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Edmund

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en agosto de 2023