Servicio de café

Opiniones de Red Roof Inn PLUS+ Washington DC - Oxon Hill 

2.5 out of 5
Red Roof Inn PLUS+ Washington DC - Oxon Hill 
6170 Oxon Hill Road, Oxon Hill, MD

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 270 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 266 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 179 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 115 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 172 de 1002 opiniones" "

7.2/10

Limpieza

7.4/10

Servicio y personal

6.0/10

Servicios

6.8/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jennifer, West Palm Beach

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 29 dic. 2023
Hello Jennifer,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Excelente

Mayk

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Antonio,RediResponse Specialist, el 23 jun. 2023
Hello Mayk, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

6/10 Aceptable

José

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy regular
Se hospedó 4 noches en mayo de 2023
Respuesta de Oniel Rediresponse Specialist, el 29 may. 2023
Hello Jose,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRediresponse Specialist

8/10 Bueno

Jose

Se hospedó 2 noches en abril de 2023
Respuesta de Sashauna Red Roof Management , el 11 may. 2023
Hello Jose,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Bueno

Carlos Roberto Rivera

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bueno!!
Se hospedó 1 noche en septiembre de 2022
Respuesta de Kendra R, el 20 oct. 2022
Hello Carlos, Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future.Warm regards,Kendra R.

4/10 Malo

Veronica

Viaje de negocios
No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2021

2/10 Terrible

StarlinQueliz, República Dominicana

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Mande varios mensajes y correos, solicitando una cancelacion y reembolso ya que por motivos de COVID-19 el evento por el cual viajaba desde República Dominicana se cancelo, pero nunca recibí respuesta.
Se hospedó 1 noche en marzo de 2020
Respuesta de Brittany, el 24 mar. 2020
Hello, I do apologize about the inconvenience that you are experiencing. If you would like to make changes to your reservation you will need to contact Expedia directly as the hotel can not modify bookings that are made through 3rd party sites.

6/10 Aceptable

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena ubicación, pero el aire acondicionado no prendió y la calefacción estaba muy caliente. Hizo calor.
Se hospedó 1 noche en enero de 2020
Respuesta de Brittany , el 31 ene. 2020
Hello, Thank you for staying with us and taking the time to tell us about your recent stay. I do apologize about the air conditioner I will share your comments with my maintenance team and I can assure you that corrective measures will be taken. Thank you again and we hope to see you on your future travels.

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en octubre de 2019
Respuesta de Brittany, el 5 nov. 2019
Hello, Thank you for staying with us and taking the time to tell us about your recent stay. We want all of our guest to enjoy a clean, comfortable room at a reasonable price. Thank you again and we hope you will give us the opportunity to better serve you on your future travels.

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en octubre de 2019
Respuesta de Brittany , el 9 oct. 2019
Hello, Thank you for taking the time to tell us about your recent stay. We want all of our guest to enjoy a clean comfortable room at a reasonable price. Thank you again and we hope you will give us the opportunity to better serve you on your future travels.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo excelente, limpieza atencion y buena ubicacion
Se hospedó 1 noche en octubre de 2019
Respuesta de Brittany, el 7 oct. 2019
Hello, Thank you for staying with us. We want all of our guest to enjoy a clean, comfortable room at a reasonable price so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2019
Respuesta de Brittany , el 9 jul. 2019
Hello, Thank you for staying with us. I am happy that you enjoyed your stay. We want all of our guest to enjoy a clean comfortable room at a reasonable price. Thank you again and we hope to see you on your future travels.

6/10 Aceptable

Lorena

Viaje familiar, Viaje familiar con niños
La zona parecía peligrosa, siempre habían policías en el parqueo del hotel
Se hospedó 2 noches en mayo de 2019
Respuesta de Brittany , el 15 may. 2019
Hello, Thank you for staying with us and taking the time to tell us about your recent stay. We have nightly security and our security are off duty Police Officers which is why you saw a Police car in the parking lot. I do apologize for the inconvenience this may have caused you. I do hope you will give us a opportunity to better serve you in the future.

6/10 Aceptable

Herlinda

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
No realizaron la limpieza del cuarto
Se hospedó 2 noches en marzo de 2019
Respuesta de Brittany , el 29 mar. 2019
Hello, Thank you for staying with us. I am sorry that the stay did not meet your expectations any time you have a issue during your stay please alert the front desk immediately so that we can correct the issue to make you stay a more enjoyable one. I hope you will give us the opportunity to better serve you in the future.

10/10 Excelente

Mooch and

Bb
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Luis

Nothing unique about the property. Older building showing signs of age. Staff was friendly and the room was clean. Fir someone on a budget this would be a suitable accommodation.
Se hospedó 2 noches en mayo de 2024
Respuesta de Xao RediResponse Specialist, el 17 may. 2024
Thank you for sharing your feedback with us, Luis . The team at the Red Roof Inn PLUS+ Washington DC - Oxon Hill was pleased to know that you were fond of our friendly staff and clean rooms. However, you made mention of our location being older and that the property had nothing unique about it. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better future stays.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Bueno

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Tianna RediResponse Specialist, el 6 may. 2024
Hello Daniel,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

6/10 Aceptable

Josue

Le gustó: Servicio y personal
Se hospedó 3 noches en febrero de 2024
Respuesta de Oniel Rediresponse Specialist, el 5 may. 2024
Hi Josue,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Graham

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
the staff is incredibly rude
Se hospedó 3 noches en abril de 2024
Respuesta de LaTunde RediResponse Specialist, el 30 abr. 2024
Dear Graham,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unpleasant encounter you had with the staff. We ultimately aim for all our guests to have a positive stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Ann

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a slum hotel with the smell of pot everywhere. Trash everywhere and filth everywhere. You just REconfirmed why I do not stay at these hotels and left even though I was scheduled for surgery early the next morning. Never ever ever again.
Se hospedó 1 noche en abril de 2024
Respuesta de Adraine Rediresponse Specialist, el 29 abr. 2024
Dear Ann, We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern regarding the smell of the hotel. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Shunikka

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Heat was not working inside the room. There was a strong weed smell inside the room and outside area.
Se hospedó 1 noche en abril de 2024
Respuesta de Dannielle Rediresponse Specialist, el 21 abr. 2024
Dear Shunikka,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I have brought this to the property’s management attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 18 abr. 2024
Hello James, The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Shamira

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 17 abr. 2024
Dear Shamira, We at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Jarrett

Viaje en pareja
No le gustó: Servicio y personal y servicios
Nothing
Se hospedó 7 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 6 abr. 2024
Dear Jarrett,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL. However, in the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Sean

Viaje de negocios
I wasn't able to check in early due to I live in Baltimore but working at Capital One Arena, really needed some rest before my second shift which I'm here now and still haven't checked in
Se hospedó 1 noche en marzo de 2024
Respuesta de Carla RediResponse Specialist, el 28 mar. 2024
Dear Sean,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied as you were unable to get an early check-in and the other listed concerns. We are sorry for any inconvenience this had caused. However, please note that an early check-in is subjected to availability and also has a fee. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Jermaine

Le gustó: Servicios
Was great rooms was clean staff friendly ✌️
Se hospedó 1 noche en marzo de 2024
Respuesta de Gabrielle RediResponse Specialist, el 26 mar. 2024
Thank you for taking a moment to leave a review, Jermaine. The staff and I at the Red Roof Inn PLUS+ Washington DC - Oxon Hill appreciate your 5/5 score following your stay. I am happy that our clean rooms and friendly staff pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

José M

Se hospedó 1 noche en marzo de 2024
Respuesta de Adraine Rediresponse Specialist, el 8 abr. 2024
Hello José, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Aceptable

Alan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Duvet was not cleaned well if at all. No refrigerator. Ice machine on third floor not working or clean. Night Stand not plugged in. This reduced options to plug electronics up and charge them.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tianna RediResponse Specialist, el 12 mar. 2024
Dear Alan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. Please allow me to extend my humblest apologies for the uncleanliness of the broken ice machine, the night stand and the other highlighted concerns that hindered your stay. I have shared your feedback with management to ensure that your concerns are addressed.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 Bueno

Thomas

Se hospedó 1 noche en marzo de 2024
Respuesta de Lynette, el 12 mar. 2024
Thank you for staying with us. We look forward to seeing you again.

6/10 Aceptable

Brian

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza y servicio y personal
We may have left the door not completely closed. It is hard to close completely. Someone was in the room when I returned. They left but had stolen clothes, money and cards.
Se hospedó 8 noches en febrero de 2024
Respuesta de Red Roof Management, el 9 mar. 2024
Dear Brian,Thank you for sharing your feedback with us. We were saddened to read that your recent experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill did not meet your expectations. I will certainly bring your concerns to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to hosting you at any of our locations in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Renee

Viaje familiar
The room had a strange smell and it’s seemed dingy.
Se hospedó 3 noches en marzo de 2024
Respuesta de Tianna RediResponse Specialist, el 6 mar. 2024
Dear Renee, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor and upkeep of the room. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

10/10 Excelente

spencer

Se hospedó 2 noches en febrero de 2024
Respuesta de Gabrielle RediResponse Specialist, el 24 mar. 2024
Thank you for taking a moment to leave a review, Spencer. The staff and I at the Red Roof Inn PLUS+ Washington DC - Oxon Hill appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Tyler

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 20 feb. 2024
Dear Tyler, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

8/10 Bueno

Barbara

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 19 feb. 2024
Hello Barbara, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excelente

Myra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Was surprised by the type of room requested. Very pleased with my stay. Very quiet. Convenient.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 19 feb. 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL. Myra, I am glad to read your comments about our very quiet and convenient hotel, and you were very pleased with your stay. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Myra, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very quiet stay at an affordable price! Sincerely, Red Roof Management

4/10 Malo

Carlos

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Dirty
Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 18 feb. 2024
Thank you for taking a moment to leave a review, Carlos. The staff and I at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL were disappointed to see your 2/5 score following your stay. You indicated that the cleanliness of our hotel dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

8/10 Bueno

Jamie

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Adraine Rediresponse Specialist, el 11 feb. 2024
Hello Jamie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Malo

Joy

Se hospedó 2 noches en febrero de 2024
Respuesta de Gabrielle RediResponse Specialist, el 24 mar. 2024
Thank you for taking a moment to leave a review, Joy. The staff and I at the Red Roof Inn PLUS+ Washington DC - Oxon Hill were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

10/10 Excelente

Dalton

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Walkable and clean room
Se hospedó 7 noches en enero de 2024
Respuesta de Chevanese RediResponse Specialist, el 1 feb. 2024
Thank you, Dalton, for the feedback about your stay at the Red Roof PLUS+ Washington DC - Oxon Hill . We're delighted that you enjoyed our walkable and clean room, prompting your 5/5 score. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Malo

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place is a glorified motel. No bustle whatsoever. Also had a Police officer with siren lights going on late every night which I assume is to deter crime but made me just worry more. No housekeeping at all either. This was my 6th or 7th option for my trip but I would not recommend anyone stay here. Not worth it at all.
Se hospedó 5 noches en enero de 2024
Respuesta de Carla RediResponse Specialist , el 28 ene. 2024
Dear Michael, We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Malo

Devin

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Nishaye RediResponse Specialist, el 22 ene. 2024
Hello Devin,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill . We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Andrew

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awful place, misleading Amenities
No wifi, ghetto front desk people offering zero help. Vending machines were broken. Smoke free room was obviously smoked in and some bad smelling spray was used to try and cover it up.
Se hospedó 3 noches en enero de 2024
Respuesta de Nishaye RediResponse Specialist, el 22 ene. 2024
Dear Andrew,Thank you for the feedback about your recent stay at our hotel Red Roof Inn PLUS+ Washington DC - Oxon Hill . We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you had with our front desk staff, the vending machine being broken and the Wi-Fi not working to your liking. It is important to know that we value your feedback and your comments will be shared with management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Myra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Chirell RediResponse Specialist, el 13 ene. 2024
Dear Myra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

6/10 Aceptable

Alberto

Viaje en pareja
Se hospedó 2 noches en enero de 2024
Respuesta de Chirell RediResponse Specialist, el 11 ene. 2024
Dear Alberto,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Tiffany

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Carla RediResponse Specialist , el 11 ene. 2024
Hello Tiffany, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Washington DC - Oxon Hill we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Shannon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was good.
Staff was really nice. I was supposed to get a snack pack but I didn't see it. However, my stay was very good.
Se hospedó 2 noches en enero de 2024
Respuesta de LaTunde Murrant. Rediresponse Specialist, el 9 ene. 2024
Dear Shannon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the really nice staff and a very good stay that you had. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Regarding your comment of the snack pack, this will be taken into consideration. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Leroy

Se hospedó 2 noches en diciembre de 2023
Respuesta de Linton RediResponse Specialist, el 19 dic. 2023
Hello Leroy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Aceptable

Tara

Le gustó: Limpieza y servicio y personal
This Red Roof is convenient to MGM and Top Golf. The volume button on the remote was broken, but the front desk lady brought me up a replacement in less than 2 minutes. It was really quick and I was upstairs. I have stayed here many times and never had anything negative to say. But there was an unknown bug on the drapes, I watched it for a momenf to make sure it didnt fly away. I went to grab some toilet paper to grab it, but when i came back from the bathroom it was gone and I didn't go looking for it. Overall though, surrounding hotels were charging $300 /night, and I got a warm King bed for $80.
Respuesta de Chirell RediResponse Specialist, el 8 feb. 2024
Dear Tara,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with broken volume button on remote and insect you reported. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

4/10 Malo

Topu

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 9 nov. 2023
Hello Topu, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Myra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Sashauna Red Roof Management , el 3 nov. 2023
Hello Myra,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist