Hello Berenil and thank you for your feedback and for staying with us. We do apologize that we did not have any parking when you arrived but we hope our team members were able to assist in offering other alternatives in the area and that you this did not deter you. We hope to see you again soon!

Hello Wang and thank you for staying with us. Our system will automatically send you a copy of your invoice to the email we have on file so it must be incorrect in our system. At your convenience, please contact us so we can send this to you right away. We hope to see you again soon!

Hello Feng and thank you for your feedback and for staying with us. We sincerely apologize that you have not yet received a copy of your bill just yet. In looking up your reservation in our system, we are not locating it but a colleague of yours did come by to change the name on a few of the reservations for your company to reimburse. If you are still in need of a copy, please contact the hotel so we can find this for you. We hope to see you again soon!

Hello Esperanza and thank you for your feedback and for staying with us. We deeply apologize that you did not have the best experience, and for any inconvenience that you faced as well when you were here. We wish we knew more about these issues so we can work to rectify them but we will do some investigating on our end to discover what areas of improvement might need to be addressed. We really hope that this initial visit did not deter you as we would love to see you again soon. Thank you again for staying with us!

Hello and thank you so much for your kind review! We are so happy that you enjoyed your visit and we cannot wait to welcome you back again soon!

Hello Cristina and thank you for your feedback and for staying with us. We are very glad that you enjoyed your stay at The Normandy Hotel and that you got the chance to walk around the area as well. We do, however, apologize for any issue that you faced while at the hotel, though, and for any inconvenience that this caused you as well. We hope that this aspect of your visit did not deter you, and if not, we look forward to getting another opportunity to welcome you back again soon!

Muchas gracias por su review

Thank you very much for your feedback

Thank you very much for your feedback

Muchas gracias por su review

Muchas gracias por su review Lamentamos lo ocurrido con su carro, seria mas conveneinte haberlo reportado en el momento en que se le entregò

Muchas gracias por su review, disculpa por los inconvenientes

Muchas gracias por su review

Muchas gracias por su review Notificare a su respectivo departamento su inconformidad

Muchas gracias por su review y por el reconocimiento a nuestros empleados

Le pedimos disculpas por no haberle aclarado lo del parqueo. Son 40.12 la noche

Thank you very much for your feedback, looking forward to seeing you soon

Muchas gracias por su opinion. Por reglas del covid y su proteccion no entramos a su habitacion si no hasta su salida.

Muchas gracias por su apoyo

Hello Thomas and thank you for your feedback and for staying with us! We are very glad that you and your furry friend enjoyed your stay and we hope to see you again soon!

Hi Derrick and thank you so much for taking the time to leave us a nice review. We are very glad that our location served as a benefit to you during your trip and that you keep coming back to stay with us. We hope to see you again soon!

Hello Christina and thank you very much for your kind review and for choosing our hotel for your recent DC trip! We are very glad that you enjoyed your visit, though we do apologize that we do not have an onsite bar or restaurant. We hope that you got the chance to visit us at our complimentary wine hour every evening or that one of our team members offered their assistance in recommending some local options to you as well! We also hope that this aspect of your visit did not deter you as we would love another opportunity to welcome you back again soon!

Hi David and thank you very much for staying with us! We are so glad that you had an enjoyable visit and we hope to see you again soon!

Hi Faina and thank you for staying with us! We are very glad that you enjoyed your trip and we hope to see you again soon!

Hello Mohamed and thank you for staying with us! We are very glad that you enjoyed your visit and we hope to see you again soon!

Hello Rosalie and thank you for your feedback and for staying with us. We are glad that you enjoyed your visit at our hotel, but we do apologize about any inconvenience that may have been caused by the thermostat in the room. We will be sure to have a team member in engineering look into this so that it can be mitigated quickly and we hope that this aspect of your visit did not deter you as we would love to see you again!

Hello John and thank you for staying with us! We are very glad that our team left a lasting impression on you and that you enjoyed your visit. We hope to welcome you back again soon!

Hi Hilary and thank you for choosing out hotel for your latest DC trip! We are glad that you enjoyed your visit and we hope to welcome you back again soon!

Hi Malika and thank you for staying with us! We are very glad that you enjoyed your visit and we hope to welcome you back again soon!

Hello Tira and thank you for your feedback and for staying with us. We do apologize about your dissatisfaction with the parking at the hotel and in the area, but you will rarely find free parking in DC. Our parking rates are advertised on our website, though we hope our team was helpful in offering some alternative options to you as well. We apologize for your dissatisfaction, but we hope to get another opportunity to accommodate you again in the future!

Hi Rosa and thank you for your feedback and for staying with us! We are very glad that you enjoyed your visit and we hope to see you again soon!

Hi Kristina and thank you for staying with us! We are glad that you had an enjoyable visit and we hope to see you again soon!

Hi Walter and thank you for your feedback and for staying with us. We are glad that you had an enjoyable experience, though we sincerely apologize that it was really hot in your room and for any inconvenience that this caused. We hope to get another opportunity to welcome you back again soon!

Hi Camille and thank you for your feedback and for staying with us. We are very sorry that you didn't have a great experience and for the issues you faced as well. Unfortunately, we cannot control the placement of our construction notice on every third party website, so we sincerely apologize if this information wasn't properly conveyed to you prior to making your reservation with us. We are very happy to report, however, that this work will be completed in the next few weeks and we will have a brand new patio! We hope that this aspect of your visit did not completely deter you as we would love to get another opportunity to welcome you soon!

Hello Rosemary and thank you for your staying with us. We are so sorry that you did not have an enjoyable experience and for any issue you faced during your trip. We wish we knew more about your experience so we can start to improve in these areas, but also hope to get another opportunity to accommodate you again in the future to provide you the true Normandy experience.

Hello Chanel and thank you for staying with us. We are sorry you didn't completely enjoy your experience and for any issues that you faced. We hope that this did not deter you from choosing us again in the future as we would love an opportunity to turn this around for you. We hope to see you again soon!

Hi Stephanie and thank you for staying with us! We are glad that you enjoyed your visit and we hope to welcome you back again soon!

Hi Nadine and thank you for choosing our hotel for your trip to DC! We are so happy you had a great experience and we look forward to accommodating you again in the future!

Hi Christina and thank you for your staying with us! We are glad that you enjoyed your visit and we hope to welcome you back again soon!

Hello Daniel and thank you for taking the time to submit your feedback with us and for choosing our hotel. We are glad that you enjoyed your interactions with our team members, though we sincerely apologize for the in-room issues you faced and for any inconvenience this created for you. We will bring these issues to the attention of our engineering team to be more aware of them moving forward and to ensure these do not become common trends at our hotel. We hope that these aspects of your visit did not deter you as we would love another opportunity to welcome you back again soon as well!

Hi Mary Jane and thank you for staying with us! We are very glad that you enjoyed your visit and we hope to see you again soon!

Hello Nadia and thank you for staying with us. We are very sorry that you did not enjoy your visit and for the issues that you faced. I know that we spoke over the phone about your experience, but we hope that this did not deter you from staying with us in the future as we would love to turn this around for you. This certainly isn't a typical experience that we aim to provide and we hope to get another opportunity to prove this to you.

Hello Jonathan and thank you very much for taking the time to submit your feedback to us and for choosing our hotel as well! We are so glad that you had an enjoyable experience at our hotel and that you were very comfortable too! We cannot wait to welcome you back again soon!

Hi Darren and thank you for your feedback and for staying with us. We are glad that our building did not deter you and that our staff and location were big positives about your experience too. We hope to welcome you back again soon!

Hi Kathleen and thank you for your feedback and for staying with us as well! We are so glad that we are now your favorite hotel in DC and we will continue to strive to keep that spot for you too! It is so great that you had a great visit and we hope to get another opportunity to accommodate you again soon!

Hi Ayanna and thank you for taking the time to submit your feedback to us and for choosing our hotel. We are very sorry that you did not have an enjoyable experience and for any and all issues you faced as well! Please know that we have a team member on property 24/7 to assist if you ever face any in room issues or have any concerns. We are always happy to assist you in switching you to another room to increase your comfort, or doing what we can to make you happy. While there is not a microwave in every room, there is a communal one in the lobby if one ever needs to use it and we are also happy to hold any items that you need in our kitchen fridge as well! Additionally, we are pleased to report that our front patio project will conclude by the middle of March and our parking garage will be open to hotel guests again! Again, we deeply apologize that you did not have the best experience at our hotel, but we really hope to get another opportunity to accommodate you again and ensure your expectations are met and exceeded. Thank you again for your feedback and we hope to see you again soon!

Hello Matthew and thank you for staying with us. We are terribly sorry that you did not enjoy your visit and for the issues you faced as well. As we discussed over the phone, we had several school groups staying at the hotel during your time here and they had hired an overnight security guard. We aware that you had discovered this individual resting on your way to check out and this caused you frustration and that you requested compensation, but we would like to reiterate that the hotel does not employ and is not affiliated with this person, as we do not regularly have overnight security. We do take the safety and security of our guests and team members very seriously, which is why there is a team member at the Front Desk 24/7 to assist anyone in need. Again, we are very sorry that this situation made you feel unsafe and we hope to get another opportunity to accommodate you to show you the what the true Normandy experience is all about!

Hello Maya and thank you for your feedback and for staying with us. We are glad that you liked your experience, though we do apologize that you felt the room size was too small and we hope this did not negatively impact your experience. We hope to get another opportunity to accommodate you soon so we can ensure you are given a larger room and are more comfortable in your future visits!

Hello Anne and thank you for staying with us! We are very glad that you enjoyed your visit and we hope to see you again soon!