Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 255 de 844 opiniones" "
10 - Excelente
255
Puntuación de 8, es decir, Bueno. Basada en 291 de 844 opiniones" "
8 - Bueno
291
Puntuación de 6, es decir, Aceptable. Basada en 144 de 844 opiniones" "
6 - Aceptable
144
Puntuación de 4, es decir, Malo. Basada en 91 de 844 opiniones" "
4 - Malo
91
Puntuación de 2, es decir, Terrible. Basada en 63 de 844 opiniones" "
2 - Terrible
63
7.6/10
Limpieza
8.2/10
Servicio y personal
7.6/10
Servicios
7.2/10
Condiciones de la propiedad
7.4/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
carol
1 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Personal amable
carol
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 1 ago. 2023
Dear Carol, Thank you for your kind remarks about our staff. It not only validates all our efforts but at the same time inspires us to always offer our best. On behalf of the entire team here at Best Western Plus Waterville thank you for your business, and we look forward to your next visit.Sincerely, Brain LeClair, General Manager
8/10 Bueno
Sheryl Carolina
Viaje familiar con niños
1 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Personal muy amablemente
Sheryl Carolina
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 1 ago. 2023
Dear Sheryl, Thank you for staying with us at Best Western Plus Waterville. We are thrilled to know that you had a good experience at our hotel and that our spirit of service shined through during your stay. It was a pleasure to host you, and we hope you will be back soon.Sincerely, Brain LeClair, General Manager
10/10 Excelente
Dany
27 jul. 2023
Dany
Se hospedó 1 noche en julio de 2023
Respuesta de Front Desk, el 16 ago. 2023
Thank you! We appreciate your business and excellent review.
10/10 Excelente
Denise, good
3 jul. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great
good
Denise
8/10 Bueno
Gary
10 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gary
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 12 may. 2024
Dear Gary, Thank you for the four-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to Best Western Plus Waterville again soon. Sincerely, Brian LeClair, General Manager
6/10 Aceptable
Marcia
28 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Hot water was lukewarm. Otherwise my stay was enjoyable. Breakfast was good and bed was comfortable.
Marcia
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Marcia,Thank you for taking the time to share your review of your recent experience at our hotel. While we are pleased to know you enjoyed your stay and liked our breakfast and your bed, we apologize for the inconvenience you had due to the unavailability of hot water. We can understand your frustration and also appreciate your understanding when such maintenance issues arise that are out of our control. We hope you will visit us again for the perfect stay you deserve. Sincerely,Brian LeClair,General Manager
8/10 Bueno
margot
23 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
margot
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 25 abr. 2024
Dear Margot,Thank you for taking a moment to rate your experience. All of us at Best Western Plus Waterville are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,Brian LeClair,General Manager
6/10 Aceptable
Tammie
22 abr. 2024
No le gustó: Condiciones de la propiedad
Tammie
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Dear Tammie,Thank you for the rating. We are disappointed that your stay was not excellent and if there is anything we can do to make it better, we would love to hear from you. Thank you and we hope to see you again.Sincerely,Brian LeClair,General Manager
10/10 Excelente
Emily
Viaje familiar
19 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is our favorite hotel for our annual trip to Waterville. The breakfast voucher is everything.
Emily
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 20 abr. 2024
Dear Emily,Thank you for choosing Best Western Plus Waterville once again as your home away from home. We love to welcome back our annual guests and be a part of their traditions and memories. You are part of our family now, and we are pleased to know that our breakfast always exceeds your expectations. We appreciate your patronage and hope to see you again soon. Safe travels!Sincerely,Brian LeClair,General Manager
10/10 Excelente
Eric
9 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Eric
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 11 abr. 2024
Thank you for the five-star rating, Eric! It was a pleasure to have you as our guest and we hope to welcome you back to Best Western Plus Waterville again soon.Sincerely,Brian LeClair,General Manager
10/10 Excelente
Nancy
Viaje en pareja
9 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lodging was easy access from I-95. Very convenient having a restaurant on site. The complimentary b'fast was awesome!
Nancy
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Dear Nancy,Thank you for sharing your feedback on your recent stay with us at Best Western Plus Waterville. We are delighted to hear that it was a five-star worthy experience. We also appreciate your lovely remarks about our convenient location, on-site restaurant, and breakfast. Thank you once again and we hope to have the pleasure of hosting your next stay when in the area.Sincerely,Brian LeClair,General Manager
10/10 Excelente
Ann
8 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the rooms and the restaurant
Ann
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Ann,It is wonderful to know that Best Western Plus Waterville provided an experience beyond your expectations. We are glad that you were pleased with our room and restaurant. Thank you once again, and we hope to welcome you back soon.Sincerely,Brian LeClair,General Manager
10/10 Excelente
Leticia
8 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Furnishings a bit aged
Leticia
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Leticia,At Best Western Plus Waterville, we strive to provide a warm and inviting atmosphere with our comfortable rooms, friendly service, and many amenities. We love that you had an overall good stay. Regarding the furnishings, your feedback is important to us, and we will use it to determine future changes. Thank you once again, and we hope to welcome you back soon.Sincerely,Brian LeClair,General Manager
8/10 Bueno
Ashley, Jackman
6 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff
Ashley
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 7 abr. 2024
Dear Ashley,We appreciate you taking the time to leave your four-star review regarding your recent visit to Best Western Plus Waterville. It is great to know you enjoyed your stay and liked our team. We hope to welcome you again soon.Sincerely,Brian LeClair,General Manager
10/10 Excelente
Elizabeth
Viaje en pareja, Viaje con mascota
4 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location and friendly staff.
Elizabeth
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Elizabeth,Thank you for the five-star review of Best Western Plus Waterville. We are delighted to read about your fantastic stay and how much you liked our location and staff. We hope this great experience will bring you back to stay with us again soon.Sincerely,Brian LeClair,General Manager
10/10 Excelente
Stephen
Viaje en pareja
25 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every thing was fine. quiet clean breakfast was good.
Stephen
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Stephen,Thank you for the five-star rating! We are glad that you had a great stay and liked our clean property and breakfast. It was a pleasure to have you as our guest and we hope to welcome you back to Best Western Plus Waterville again soon.Sincerely,Brian LeClair,General Manager
6/10 Aceptable
stacy
22 mar. 2024
Le gustó: Limpieza y servicio y personal
stacy
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 23 mar. 2024
Dear Stacy,Thank you for your rating of our hotel. We are pleased to know your overall stay was satisfactory. It will be our pleasure to host you again when you are back in the area.Sincerely,Brian LeClair,General Manager
6/10 Aceptable
Heidi
17 mar. 2024
Heidi
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Heidi,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Brian LeClair,General Manager
2/10 Terrible
Manda
Viaje de negocios, Viaje familiar con niños
13 mar. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There were people running up and down the halls shouting. The pool was absolutely cloudy and in no way should have been open. In Maine it is illegal to open a public pool without the main drain being visible. At 12:30am the fire alarm went off forcing me to bring my 2 children ages 7 and 9 to the car for a false alarm. Absolutely terrible experience.
Manda
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 15 mar. 2024
Dear Manda,Thank you for choosing to stay with us and for sharing your feedback. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Kindly know it was not a false alarm, it is mandatory and put in place for safety. Additionally, we are disappointed to hear about the pool and noise from outside. We sincerely apologize for the inconvenience this caused you. Thank you for the feedback, and we look forward to making your next stay with us perfect in every way. Sincerely, Brian LeClair, General Manager
2/10 Terrible
Crystal
5 mar. 2024
Crystal
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Crystal,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Brian LeClair,General Manager
10/10 Excelente
Nicholas
12 feb. 2024
Nicholas
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 21 mar. 2024
Thank you for the excellent rating, Nicholas! We are thrilled we met your expectations for a fantastic stay at Best Western Plus Waterville and it will be our pleasure to host you again.Sincerely, Brian LeClair, General Manager
10/10 Excelente
Melissa
Viaje familiar
12 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Melissa
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 13 feb. 2024
Dear Melissa,On behalf of our team at Best Western Plus Waterville, thank you for the excellent rating! We were pleased to have exceeded your expectations and we look forward to making your next stay an exceptional one as well.Sincerely,Brian LeClair,General Manager
6/10 Aceptable
Rebecca
11 feb. 2024
Le gustó: Servicio y personal
Rebecca
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 13 feb. 2024
Dear Rebecca,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Brian LeClair,General Manager
6/10 Aceptable
Alan
Viaje familiar
4 feb. 2024
There was dried urine on the underside of the toilet seat. When we pulled the bedsheets back, there were stains on them, and the wallpaper was peeling off the walls. We called the front desk and they did send someone down to change the sheets and clean the bathroom. Signs on the side door said doors would be locked at 10 PM, they stayed unlocked all night long.
Alan
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 5 feb. 2024
Dear Alan,Thank you for sharing your feedback. We apologize that your room was not cleaned to our usual standards. We have shared your concerns with the appropriate individuals to be more diligent in their efforts. Thank you once again, and we hope you will choose to stay with us when you are back in this area.Sincerely,Brian LeClair,General Manager
8/10 Bueno
Tracy
22 ene. 2024
Tracy
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 24 ene. 2024
Dear Tracy,Thank you for rating your stay at Best Western Plus Waterville. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Brian LeClair,General Manager
4/10 Malo
Ghassan
Viaje en pareja
21 ene. 2024
No le gustó: Condiciones de la propiedad
Ghassan
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Dear Ghassan,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Brian LeClair,General Manager
6/10 Aceptable
david
20 ene. 2024
Jacuzzi broken for 3 years and closed for use.
I booked this hotel because it had an indoor jacuzzi and pool. When I got to the pool, I saw the jacuzzi was covered in a tarp. I asked when it would be opened for use I was told "Oh, it's been broken for three years so never".
david
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Dear David,Thank you for choosing to stay with us. As you mentioned, for a few years we haven’t had a jacuzzi, and we have also not listed this as an amenity on our website. We regret your disappointment and hope other aspects of your stay were positive. Thank you for being our guest, and we hope you will come back on your next visit to this area.Sincerely,Brian LeClair,General Manager
8/10 Bueno
Cherie
Viaje familiar, Viaje familiar con niños
20 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cherie
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 21 ene. 2024
Dear Cherie,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Best Western Plus Waterville. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Brian LeClair,General Manager
6/10 Aceptable
Cliente verificado
Viaje de negocios
17 ene. 2024
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 18 ene. 2024
Dear Guest,Thank you for your rating of our hotel. We are pleased to know your overall stay was satisfactory. It will be our pleasure to host you again when you are back in the area.Sincerely,Brian LeClair,General Manager
4/10 Malo
Sonali
Viaje de negocios
13 ene. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
Hallway smelled like smoke and weed. To get to the eating area, the lobby, the pool and fitness area, one has to pass through an unheated hallway, which was very cold. A cleaning rag was left in my room as well. Unfortunately , I was not impressed.
Sonali
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 14 ene. 2024
Dear Sonali,Thank you for your recent stay at our hotel. We are sorry to hear about the housekeeping issues you experienced. These are certainly not indicative of the service we strive to provide. Additionally, your comment regarding the hallway has been noted. We hope you will give us another chance to restore your faith in our accommodations and services. Thank you once again, and we wish you safe travels.Sincerely,Brian LeClair,General Manager
6/10 Aceptable
Cliente verificado
Viaje familiar
31 dic. 2023
Le gustó: Comodidad de las habitaciones
They were hairs on the carpet in the closet. It was dirty underneath the bed. The maid came by at 8:30 knocking on the door. The people in the hallway from next door were loud and incessantly pounding on their door wanting to get in. somebody pounded on our glass window loudly at around 1 AM. Can’t bring hot breakfast back to the room. Only continental.
Cliente verificado
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 1 feb. 2024
Dear Guest,Thank you for your recent stay at our hotel. We apologize for the cleanliness of your room and also for the inconvenience caused by the noise from outside. Your comfort is our highest priority and we regret that we left you less than completely satisfied. We hope you will give us another chance to restore your faith in our accommodations and services. Thank you once again, and we wish you safe travels.Sincerely,Brian LeClair,General Manager
10/10 Excelente
Paul
Viaje en pareja
23 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
everything
Paul
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 29 dic. 2023
Thank you for your outstanding rating, Paul! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Best Western Plus Waterville, and we hope that will be soon!Sincerely,Brian LeClair,General Manager
4/10 Malo
Cliente verificado
Viaje familiar
3 dic. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Something stinks
Our stay started with a strong cigarette smell in our hallway and in our room. We left for a dew hours and when.we came.back, yhe heavy smell of Marijuana and even a cloud of Marijuana smoke.hung in our hallways. Our room smelled heavily of smoke.and.pot. The next morning we went to the restaurant and on yhe way their was a heavy smell of feces in the hallway. The people.worki g in the restaurant were very nice.
Cliente verificado
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 6 dic. 2023
Dear Guest,Thank you for reviewing your stay with us. Please accept our apologies for the concerns you mentioned regarding your room and the hallways. We have alerted our housekeeping staff regarding your concerns. Also, I wonder if you let our front desk know about this, as they would have ensured your stay was comfortable. Thank you for appreciating our restaurant team. We look forward to welcoming you back for a better experience in the future.Sincerely,Brian LeClair,General Manager
4/10 Malo
Cliente verificado
Viaje familiar
24 nov. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 24 nov. 2023
Dear Guest,It highly disappoints us to see your rating and we apologize that your stay with us did not match your expectations. We would appreciate hearing from you as to where the improvements could have been made. We hope you will return for another stay, and we will ensure you have a perfect experience.Sincerely,Brian LeClair,General Manager
8/10 Bueno
Donald
20 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Donald
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 21 nov. 2023
Dear Donald, It is wonderful to know you had an enjoyable stay at The Best Western Plus Waterville. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Brian LeClair, General Manager
6/10 Aceptable
Stephen
14 nov. 2023
Stephen
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 6 dic. 2023
Dear Stephen,Thank you for choosing our hotel and for sharing your rating. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely,Brian LeClair,General Manager
10/10 Excelente
Robert
13 nov. 2023
Great!
Robert
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 14 nov. 2023
Dear Robert, Thank you for the positive review! We are delighted you had a great time at The Best Western Plus Waterville and we look forward to making your next stay a great one once again. Sincerely, Brian LeClair, General Manager
2/10 Terrible
Elizabeth
Viaje familiar
13 nov. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Need to get things correct
Totally disappointed as we were promised smoking rooms made our reservations 2 months prior as well! Then get there HUGE run around over that as told sorry our smokrooms are full?? The rooms wernt clean and front desk lady Very Rude!
Elizabeth
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 14 nov. 2023
Dear Elizabeth, Thank you for taking the time to review our hotel. We apologize for not being able to provide you with the room you requested. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope to have another opportunity to welcome you back in the future.Sincerely, Brian LeClair, General Manager
10/10 Excelente
Stephen
Viaje de negocios
2 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to get to, plenty of parking room, clean comfortable rooms
Stephen
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 3 nov. 2023
Dear Stephen, Thank you for being our guest and for sharing your experience with other travelers. We are pleased you had a relaxing stay and that our accommodations exceeded your expectations. It was a pleasure to host you and we hope to see you again soon at The Best Western Plus Waterville.Sincerely, Brian LeClair, General Manager
4/10 Malo
tamara
1 nov. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Will not stay here again
The mattress in my room smelled. Badly.
The next door guest had a party until wee hours in the morning. Someone came up from the front desk 20 minutes(!) after I made a phone call (around 1:30am), but the party continued on as soon as the hotel employee left. They should have broken that party.
tamara
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 1 nov. 2023
Dear Tamara, Thank you for choosing to stay with us and for the review. We are putting in new mattresses in our guest rooms. We also apologize that your stay was interrupted by noise from your neighboring room and for not resolving the issue while you were here. Once again, our apologies, and we hope you will allow us another opportunity to host you.Sincerely,Brian LeClair,General Manager
2/10 Terrible
John
Viaje familiar
27 oct. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We paid for 3 nights and stayed all of 5 minutes. After being directed to go around back to access the room we were given we were blocked by a giant truck. Next thing you know at least 50-60 mattresses (wrapped in clear plastic) were being brought into the back door by hotel employees and the truck driver. Never a good sign. We then squeezed our way past to the room which happened to be the very first room to the left where the mattresses were being unloaded past. Stepped in, awful smell, low ceilings and not a clean bathroom. My wife went to the front desk to inquire about the mattresses and ask if there were a bed big issue and the response was “oh, we are always adding upgrades”. Horrific. Paid more than $700 (was told non-refundable) and ended up staying in Augusta.
John
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager, el 29 oct. 2023
Dear John,Thank you for taking the time to leave a review. We are sorry you decided to leave and apologize for any cleanliness concerns. Our staff works hard to provide clean and well-maintained accommodations, so we apologize for your experience. Regarding the mattress, we are always working on making improvements and upgrades, and we are sorry for any inconvenience. We hope the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Brian LeClair,General Manager
4/10 Malo
ANDY, Bedford
23 oct. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
rude front office staff, stinky, dirty, bad room selection, bathroom door falling off... Goes on and on.. all for 325 a night? got to be kidding me....
That said, restaurant staff was great, both in bar and for breakfast
ANDY
Respuesta de Brian, el 24 oct. 2023
Thank you for your comments regarding your recent stay. We will be using those comments to try to improve our future guests' quality of stay.
2/10 Terrible
rosemarie
22 oct. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was FILTHY, cigarettes on the floors, sheets and towels DIRTY.
rosemarie
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 23 oct. 2023
Dear Rosemarie, Thank you for reviewing your stay with us. Please accept our apologies that your room did not meet your expectations. We have alerted our housekeeping staff regarding your concerns. Also, I wonder if you let our front desk know about this, as they would have ensured your stay was comfortable. We look forward to welcoming you back for a better experience in the future.Sincerely, Brian LeClair, General Manager
10/10 Excelente
Heather
22 oct. 2023
Heather
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 12 nov. 2023
Dear Heather, Thank you for the perfect rating! We are delighted you had a great time at The Best Western Plus Waterville and we look forward to making your next stay a great one once again.Sincerely, Brian LeClair, General Manager
10/10 Excelente
CATHARINE
17 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was impressed with the landscape. It was unique.
CATHARINE
Se hospedó 7 noches en octubre de 2023
Respuesta de General Manager, el 17 oct. 2023
Dear Catharine,Thank you for the excellent feedback! We are thrilled you had an enjoyable stay and we appreciate your positive comments about our property. We hope you will make The Best Western Plus Waterville your preferred choice the next time you visit the area.Sincerely, Brian LeClair, General Manager
10/10 Excelente
Michael
8 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Michael
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 15 oct. 2023
Dear Michael,Thank you for the perfect rating! We are delighted you had a great time at The Best Western Plus Waterville and we look forward to making your next stay a great one once again.Sincerely,Brian LeClair,General Manager
10/10 Excelente
James
Viaje en pareja
8 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was smooth. Facility is good.
James
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 8 oct. 2023
Dear James,Thank you for choosing The Best Western Plus Waterville. We are pleased to know you had a great stay with us and that you found your check-in process to be quick and easy. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Brian LeClair,General Manager
6/10 Aceptable
Joanna
Viaje familiar
25 sept. 2023
No bath mat in bathroom. Shower was very hard to adjust. Bathroom was old!
Joanna
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 27 sept. 2023
Dear Joanna, Thank you for leaving a review about your stay. While we are pleased to know you had an overall good stay, we regret it was not perfect. We also value your feedback regarding our bathrooms and will relay this to our Engineering team for follow-up and action. Thank you once again, and we wish you safe travels.Sincerely, Brian LeClair, General Manager
6/10 Aceptable
Cliente verificado
24 sept. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great breakfast. No ESPN couldn't see US Open
Great breakfast. No ESPN couldn't see US Open big disappointment.
Cliente verificado
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 25 sept. 2023
Dear Guest, Thank you for sharing feedback on your recent stay with us. While we are glad that our breakfast met your expectations, we regret your disappointment regarding ESPN. We hope the positive aspects of your stay will have you stay with us again.Sincerely, Brian LeClair, General Manager
10/10 Excelente
Stephanie
Viaje familiar
24 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Simple and easy to get to. Just enough of what we needed
Stephanie
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 24 sept. 2023
Dear Stephanie, Thank you for taking the time to share your positive experience at Best Western Plus Waterville. It was a pleasure to host your stay, and we hope to have the opportunity to welcome you back again very soon.Sincerely, Brian LeClair, General Manager