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Opiniones de West Plaza Hotel

4 out of 5
West Plaza Hotel
110 Wakefield Street, Wellington

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 327 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 490 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 131 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 1000 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Verónica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estadia en Wellington
Excelente ubicacion. bien centrica. La habitación exceltente tambien. Salvo el WIFI era limitado y baja velocidad
Se hospedó 2 noches en enero de 2019
Respuesta de Hotel Reservations, el 20 ene. 2019
Thank you for your feedback Veronica, we have pass your comments onto our team

2/10 Terrible

Mike, King's landing

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Horrible low cost hotel
The room was terrible. No water pressure. I will not come back
Se hospedó 1 noche en octubre de 2017
Respuesta de Front Office West Plaza Hotel, el 4 nov. 2017
Good Morning Mike, Thank you for your feedback.

8/10 Bueno

Graeme, Conroe

Le gustó: Servicio y personal
Se hospedó 5 noches en febrero de 2024
Respuesta de Sophie - Administration , el 14 may. 2024
Thank you for taking the time to leave your review!

8/10 Bueno

Sandra Shane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Was great, Staff very helpful, room service cleaners could do with better english and replacing all wet towels etc on the floor, instead we did have to go and ask staff when we returned for our shower before the Concert we had tickets for (happened twice out of three nights stay, even when asked!) however the hotel Staff were great, couldn't fault them ;) Close to walk to the Micheal Fowler Centre and Waterfront etc. . . As for the parking, 1st night had to be in the Wilson car park out the back, across the road (until they had room for us in their small parking lot for the following 2 nights) the Wilson Car parking garage had a LOT to be desired! Stunk of urine and very dodgy unsafe looking place with vagrants hanging around, so felt VERY unsafe leaving our Vehicle there, So glad we did not take our new Mustang!
Se hospedó 3 noches en abril de 2024
Respuesta de Sophie - Administration , el 14 may. 2024
Thank you for taking the time to leave your feedback! We're glad you enjoyed our helpful staff and convenient location. We are sorry for any inconvenience with our housekeeping department and for the parking at the Wilson's Carparking building which left you feeling unsafe, we do our best to contact the council when necessary and do hope these concerns are addressed to enhance safety and comfort for our guests. We hope to welcome you back to the hotel again in the future.

10/10 Excelente

Kay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay near shops and venues
Se hospedó 2 noches en abril de 2024
Respuesta de Sophie - Administration , el 29 abr. 2024
Thank you for taking the time to leave your positive review! We hope to welcome you back to the hotel again in the future

10/10 Excelente

Malcolm

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very familar to me for about 40 years.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophie - Administration , el 16 abr. 2024
Thank you for leaving your positive review Malcolm. We are glad to hear you have enjoyed staying at the hotel, and look forward to welcoming you back next time!

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Appreciated being moved to a room closer to the lifts. My disability makes it difficult to walk too far. Customer service from Reception to the Restaurant (Ariana) was exceptional. NOTE: On arrival my demographics didn’t align with my name on the registration.
Se hospedó 2 noches en abril de 2024
Respuesta de Sophie - Administration , el 9 abr. 2024
Thank you for taking the time to leave your feedback after your recent stay with us. It is always great to hear that our staff helped to ensure a great stay. We hope to welcome you back to the hotel in the future!

10/10 Excelente

Vanessa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophie - Administration , el 9 abr. 2024
Thank you for taking the time to leave your positive review! We hope to welcome you back to the hotel in the future.

10/10 Excelente

Camille

Viaje familiar
Le gustó: Servicios
Great location easy access and safe parking
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophie - Administration , el 24 mar. 2024
Thank you for taking the time to leave your review. We are glad to hear you enjoyed our central location, and we hope to welcome you back again soon.

10/10 Excelente

Serena

Viaje familiar
Great central location, easy walk for meals and tourist attractions.
Se hospedó 4 noches en febrero de 2024
Respuesta de Sophie - Administration, el 4 mar. 2024
Thank you for taking the time to leave your positive review. We hope to welcome you back to the hotel again in the future!

8/10 Bueno

Colin, Vernon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable clean room. Good breakfast options. Very convenient to transport, harbour, shopping & restaurants.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sophie - Administration, el 4 mar. 2024
Thank you very much for taking the time to leave your positive review. It is great to hear you enjoyed your stay with us, and we hope to welcome you back soon!

10/10 Excelente

Alison

Se hospedó 1 noche en febrero de 2024
Respuesta de Sophie - Administration , el 24 mar. 2024
Thank you for taking time to leave your review - we hope to welcome you back again in the future!

4/10 Malo

Lynne and Cormac

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Convenient to town and local shops
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophie - Administration, el 11 feb. 2024
Thank you for taking the time to leave your comments - we are pleased to hear you enjoyed our central location!

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
The hotel was very close to the waterfront shops and restaurants. The service was good and the rooms comfortable
Se hospedó 2 noches en enero de 2024
Respuesta de Sophie - Administration, el 11 feb. 2024
Thank you very much for taking the time to leave your feedback. We appreciate it, and hope to welcome you back to the hotel in the future!

8/10 Bueno

francis

Se hospedó 3 noches en febrero de 2024
Respuesta de Sophie - Administration, el 11 feb. 2024
Thank you very much for taking the time to leave your feedback. We appreciate it, and hope to welcome you back to the hotel in the future!

8/10 Bueno

Debbie

Se hospedó 1 noche en enero de 2024
Respuesta de Sophie - Administration , el 24 mar. 2024
Thank you for your review!

4/10 Malo

Gerard

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Friendly check in but that's where the positves stop. The room was dated, dirty (black hairs on the floor), dusty, noisy, had no air con and was ridiculously overpriced ($350). Won't be back.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Reservations, el 28 ene. 2024
Thank you for your feedback. Unfortunately, we do not have air conditioning, we do offer fans in every room and try our best to ensure our guests are as comfortable as they can be. I am sorry that not everything was up to our usual high standard when you stayed with us. I have passed your comments onto our team.

4/10 Malo

Larry

No le gustó: Servicio y personal y comodidad de las habitaciones
I could not find the hotel parking garage, so I called and got excellent directions. Went to the lot and found the hotel van blocking the entrance. Had to go inside and raise “heck” to get van moved. Called desk to see, if hotel had a business center and was told to come to registration and we could do our work (print and scan). At the desk they checked with their manager and he said, “No!” The person on the desk told a place where we could do our work. That turned out to be untrue! Rooms have no AC. The summer day was hot and sticky. Had a small fan to try to get air from outside. Room and especially the bathroom were small. No room at all for toilet articles. Breakfast was “so so”, so we did not try restaurant.
Se hospedó 2 noches en enero de 2024
Respuesta de Front office team , el 27 ene. 2024
Thanks for your feedback

8/10 Bueno

Mike

Le gustó: Limpieza y servicio y personal
Close to food and shopping outlets. Great location. Note there is no air conditioning so on hot humid nights like last night it was uncomfortable. With just a fan to make it bearable.
Se hospedó 1 noche en enero de 2024
Respuesta de Front office team , el 27 ene. 2024
Thanks for taking the time to provide your feedback

8/10 Bueno

Nev

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
it was convenient, close to town, close to te papa, and close to ferry terminal
Se hospedó 1 noche en enero de 2024
Respuesta de Front office team, el 11 ene. 2024
Thanks for taking the time to provide your feedback

10/10 Excelente

eileen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Front office Team, el 11 ene. 2024
Thanks for your 5 star feedback

8/10 Bueno

Kaye Maree

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location for walking, shopping and water front. Our room was ready super early which was great.
Se hospedó 2 noches en enero de 2024
Respuesta de Front office Team, el 9 ene. 2024
Thank You for your feedback

6/10 Aceptable

Natasha

Le gustó: Limpieza y servicio y personal
Was ok for one night :)
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front office Team , el 9 ene. 2024
Appreciate your feedback

4/10 Malo

Ria

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Disappointed with this accomodation. For the price I paid I expected more. Room was very dated, no air con, terrible old spring mattress that sagged in the middle, old bathroom/shower, buffet breakfast was average at best - no bread was served and the hot food was luke warm. Wouldn’t recommend this if you’re expecting modern facilities.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front office Team , el 9 ene. 2024
Sorry to hear you did not enjoy your stay.

10/10 Excelente

Nina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front office Team, el 31 dic. 2023
Thanks for your feedback

10/10 Excelente

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front office Team, el 30 dic. 2023
Thanks for your 5 out of 5 Feedback

8/10 Bueno

Beth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front office Team, el 30 dic. 2023
Thanks Beth for taking the time to provide your feedback

6/10 Aceptable

Brian

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
The staff service was excellent. Unfortunately the evening meal was not. I ordered the "Pork Belly" for mains and "Tiramisu" for desert. The "Pork Belly" was extremely tough, my knife could not cut it, I used the fork to tear it apart; I returned what I could not eat. The "Tiramisu" was a very bitter taste, like burned coffee grounds - and I frequently order this for desert but never before experienced this bitter taste. I told the waitress my opinion of the "Pork Belly" but not the embarrassing Tiramisu. Brian Green
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front office team , el 11 dic. 2023
Hi Brian, Sorry to hear about your experience. We have passed this onto our Head Chef to address.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en noviembre de 2023
Respuesta de Hotel Reservations, el 8 dic. 2023
Thank you for your rating.

10/10 Excelente

Tania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
this hotel was in a convenient location, clean and great staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Reservations, el 8 dic. 2023
Thank you for your review

10/10 Excelente

Michele

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was located by cool shops and restaurants.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Reservations , el 1 dic. 2023
Thank you for your review

8/10 Bueno

Gregory

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front office Team, el 30 dic. 2023
Appreciate you taking the time to provide your feedback

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Reservations, el 22 nov. 2023
Thank you for your rating

6/10 Aceptable

francis

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Facelift needed immediately!
Short business stay - so just sleeping in hotel - the rooms are tired old and cheap - hotel needs to sharpen up - to start buy new bed linen pillows and towels ! All exisiting are 50years old!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front office team , el 19 nov. 2023
Thanks Francis for always deciding to return to the Hotel. We appreciate you providing feedback after every stay.

6/10 Aceptable

Brian

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
The rooms were good size BUT the rooms were freezing with limited heat in the bedroom and bathroom. You can tell they updated it but not enough to warrant the price. TV was the size of a large computer monitor and staff wasn't very friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Reservations, el 23 oct. 2023
Thank you for your feedback. I am sorry that not everything was up to our usual high standard when you stayed with us. I have your comments onto our team to improve our service.

8/10 Bueno

Ross

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Walls between rooms a bit thin, you hear thing you wished you hadn't
Se hospedó 5 noches en octubre de 2023
Respuesta de Hotel Reservations , el 23 oct. 2023
Thank you for your feedback. We are a mid-range value for money property in the heart of the city and your comments help us to improve our service

8/10 Bueno

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Reservations, el 23 oct. 2023
Thank you for your rating

10/10 Excelente

Gail

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location for shopping and walking to restaurant's
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Reservations, el 23 oct. 2023
Thank you for your review

8/10 Bueno

Barbara

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Reservations , el 5 oct. 2023
Thank you for your review

8/10 Bueno

Belinda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very noisy surrounding areas at night and early morning which disrupts sleep. The hotel room was clean and well presented and check in staff welcoming and friendly. Convenient location.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Reservations, el 4 oct. 2023
Thank you for choosing to stay at the West Plaza Hotel and for taking the time to provide feedback. We are sorry about the noise disruption I have noted on your guest profile to allocate a quiet room for future stays. It is otherwise good to hear when guests have enjoyed their stay at the hotel, we hope to welcome you back again.

8/10 Bueno

francis

Viaje de negocios
WERQ
Stately old lady of Wellington- needs a major upgrade but actually is so convenient and basic - it’s cool the way it is
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Reservations , el 4 oct. 2023
Thank you for taking the time to send your feedback through. We are a mid-range value for money hotel located in the heart of the city. We appreciate your a regular guest to the hotel and look forward to welcoming you back.

10/10 Excelente

Graham

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A convenient property that made us feel very comfortable in the city.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel Reservations, el 27 sept. 2023
Thank you for your review

10/10 Excelente

James, Palmerston North

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stay at the West Plaza often because it’s easy and close to concert Venues in Wellington. Walkable distance to convenience store and many restaurants or bars also. Highly recommend.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Reservations, el 27 sept. 2023
Thank you for your review

10/10 Excelente

Samuel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good stay, Wellington is a great city to visit. The hotel is really central didn't need to use the car whilst we were there! Room was spacious and well equipped and the staff were extremely friendly!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Front Office Team , el 18 sept. 2023
Thanks Samuel for taking the time to provide your feedback

10/10 Excelente

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was great, however the rooms need some refurbishment, although it was clean, and comforrable.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front office Team , el 18 sept. 2023
We appreciate you taking the time to provide your feedback Tony.

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ideal location for attending the NZGDC conference
Se hospedó 4 noches en agosto de 2023
Respuesta de Hotel Reservations , el 6 sept. 2023
Thank you for your review

10/10 Excelente

mitch

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great lil spot close to all the fun on Courtney place
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Reservations, el 3 sept. 2023
Thank you for our review

8/10 Bueno

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Reservations, el 30 ago. 2023
Thank you for your review

8/10 Bueno

Kylie

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were happy and friendly. Helpful and great location.
Se hospedó 2 noches en agosto de 2023
Respuesta de Front office team , el 27 ago. 2023
Thanks for your feedback

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very central and within walking distance of both Courtney lace, Te Papa and Willis St, Lambton Quay
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Reservations , el 23 ago. 2023
Thank you for your review