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Opiniones de Holiday Inn Express Wenatchee, an IHG Hotel

2.5 out of 5
Holiday Inn Express Wenatchee, an IHG Hotel
1921 N Wenatchee Ave, Wenatchee, WA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 533 de 902 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 238 de 902 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 902 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 31 de 902 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 902 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Aidee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo estuvo bien
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brian, el 17 abr. 2024
Dear Aidee, Thank you for staying with us. We'd love to have you stay with us again!Have a GREAT Week!

10/10 Excelente

Jose Fernando

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brian, el 31 ene. 2024
Dear Jose Fernando,Thank you for staying with us! We'd love to have you stay with us again:)

10/10 Excelente

Geovany

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno
Se hospedó 1 noche en agosto de 2023
Respuesta de Brian, el 22 ago. 2023
Dear Geovany,Thank you for staying with us! We love to hear that you found the hotel VERY GOOD. We'd look forward to you staying with us again.

4/10 Malo

Eduardo

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
El personal que trabaja dentro del hotel, no tiene modos para tratar a la gente.
Se hospedó 1 noche en julio de 2023
Respuesta de Brian, el 1 ago. 2023
Dear Eduardo,Thank you for staying with us! It sounds like we missed the mark with how you were treated. This isn't a typical experience for our guests. Please don't hesitate to reach out to me if you want to provide more details. We'd love a second chance to impress you in the future!

10/10 Excelente

Juan c

Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 18 ago. 2023
Juan c, Thank you for the 5 star review of your stay with us. We hope to see you again soon.

10/10 Excelente

Jesus

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente
Se hospedó 1 noche en septiembre de 2021
Respuesta de c, el 13 sept. 2021
Jesus, Thank you for the review! Please come back and visit us again. Coley Fudge-General Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo limpio que estan las abitaciones la comodidad de las camas .. Lo que no me gusta es que no tiene cable no hay opciones ..
Se hospedó 2 noches en julio de 2020
Respuesta de -General Manager, el 8 jul. 2020
Anonymous, We are happy to hear you enjoyed our new pillow top mattresses. We take pride in the cleanliness of our rooms and the satisfaction of our guests. We hope you will stay with us again in the future!

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en agosto de 2019
Respuesta de General Manager, el 7 oct. 2019
Anonymous, We are truly sorry for your experience as this is not what our guests typically experience when staying with us. We hope you give us another try to show you what we strive to provide all of our guests.

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

Wiroonrat

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you! We enjoyed our stay. Be sure to visit again whenever we are in town.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Wendy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love staying here.Everything is great
Se hospedó 2 noches en mayo de 2024
Respuesta de Brian, el 21 may. 2024
Dear Wendy,Thank you for staying with us! We're honored by your score of 5/5. We'd love to impress you again in the future:)Have a GREAT Day!

10/10 Excelente

CARLOS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Brian, el 18 may. 2024
Dear Carlos,Thank you for staying with us! We're honored by your score of 5/5. We'd love to impress you again in the future:)Have a GREAT Day!

4/10 Malo

Calvin

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Aniceto III

Se hospedó 2 noches en diciembre de 2023
Respuesta de Brian, el 15 may. 2024
Dear Aniceto lll,Thank you for staying with us! Our mission is to impress our guest. By your score 5/5, I would say that we do that. We'd love to impress you again in the future.

10/10 Excelente

Rosalin

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staffs nice and polite. Really helpful. Clean facilities.
Se hospedó 2 noches en abril de 2024
Respuesta de Brian, el 17 abr. 2024
Dear Rosalin, Thank you for staying with us! I love to hear that the staff was nice, polite, and helpful. We love to impress our guests. We'd love and look forward to you staying with us again:)Have a GREAT Week!

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly and helpful. The breakfast was very good. The pool was clean. Even with remodeling happening, there was a friendly accommodating atmosphere. No complaints.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brian, el 29 mar. 2024
Dear Linda,Thank you for staying with us! I love to hear that the staff was friendly and helpful. We'd love to impress you again in the future:)Have a GREAT Weekend!

10/10 Excelente

Krystle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spacious, clean and very helpful staff. 10/10 would recommend every time!
Se hospedó 3 noches en marzo de 2024
Respuesta de Brian, el 21 mar. 2024
Dear Valued Guest,Thank you for staying with us! I love to hear that you found your room spacious and clean. I'm also pleased that you that our staff was very helpful. We'd love to have you stay with us again.Have a GREAT Weekend!

8/10 Bueno

Joel

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
they gave me a room where the carpet was taken out in the hall, the glue that was exposed was very toxic smelling, made my dog cough to where i was ready to phone the vet at home and get a appointment ,then realized the glue was the culprit, the manager at the desk promptly changed my room to another floor, said it was a oversite on his part,
Se hospedó 1 noche en marzo de 2024
Respuesta de Brian, el 10 mar. 2024
Dear Joel,Thank you for staying with us. If you're in the area again, we'd love to have you stay with us.Have a GREAT Week!

10/10 Excelente

Helene, Plattekill

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Traffic patterns made it difficult to get into parking area. Had to go around a couple times to find an opening. Thankfully lots were connected. Breakfast area is large
Se hospedó 1 noche en febrero de 2024
Respuesta de Brian, el 10 mar. 2024
Dear Helene,Thank you for staying with us! We'd love to have you stay with us again. Have a GREAT Week!

6/10 Aceptable

Rogelio

Le gustó: Servicio y personal
Not enough hot water. Good breakfast
Se hospedó 1 noche en febrero de 2024
Respuesta de Brian, el 28 feb. 2024
Dear Rogelio,Thank you for staying with us! I apologize for the issue with the hot water as this isn't a typical experience with our guests. On the other hand, I love to hear that our breakfast was good. Have a GREAT Week!

10/10 Excelente

James

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Suggestion: add EV charging station.
Se hospedó 3 noches en febrero de 2024
Respuesta de Brian, el 24 feb. 2024
Dear James,Thank you for staying with us. We're always encouraged when a guest scores us 5/5. We appreciate your feedback on the EV charging stations. We'll be adding this sometime in the future. If you're in the area again, we'd love to have you stay with us.

10/10 Excelente

Ling

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Brian, el 24 feb. 2024
Dear Ling,Thank you for staying with us. We're always honored when a guest scores us 5/5. We'd love to have you stay with us again.

10/10 Excelente

Elijah

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like they offer breakfast and dinner Monday through Thursday activities for kids in lobby comfortable. The staff really went out of their way to make you feel welcomed.
Se hospedó 2 noches en febrero de 2024
Respuesta de Brian, el 18 feb. 2024
Dear Elijah,Thank you for staying with us. We always appreciate our guests when they provide us feedback. I love to hear that you enjoyed breakfast and dinner. Our mission is to impress our guests, so we look forward to opportunities to go out of the way for them. Have a GREAT Weekend:)

10/10 Excelente

Olga

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a trip for 4 days. The hotel staff was very welcoming and helpful. The room was clean and quiet Will stay again if there would be an occasion to visit.
Se hospedó 1 noche en febrero de 2024
Respuesta de Brian, el 14 feb. 2024
Hi Olga,Thank you for staying with us! I love to hear that the staff was very welcoming and helpful. We're always honored when our guests say that they will stay with us again. Have a GREAT Week!

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Brian, el 13 feb. 2024
Dear Andrea,Thank you for staying with us! We'd love to have you stay with us again:)

10/10 Excelente

Amy, Kent

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay! Would definitely be back when in Wenatchee --- enjoyed the Starbucks in the parking lot.
Se hospedó 1 noche en febrero de 2024
Respuesta de Brian, el 9 feb. 2024
Dear Amy,Thank you for staying with us! We always love to hear that you would definitely be back when in Wenatchee. That means we accomplished our mission of impressing you:)

10/10 Excelente

Marcos

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en enero de 2024
Respuesta de Brian, el 31 ene. 2024
Dear Valued Guest,Thank you for staying with us! It's music to our ears when a guests says "it's a great place to stay" We'd love to impress you again in the future:)

10/10 Excelente

Jamae

Se hospedó 1 noche en enero de 2024
Respuesta de Brian, el 10 ene. 2024
Hi Jamae,Thank you for staying with us! Our mission is to impress our guests with. By your score of 10, I would say did that:)We'd love to have you stay with us again!

10/10 Excelente

Anju

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Brian, el 10 ene. 2024
Dear Anju,Thank you for staying with us! It's music to our ears when our guests score us 5/5. We'd love to impress you again if you're in the area.

10/10 Excelente

Olya

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very cool
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brian, el 31 ene. 2024
Dear Valued Guest,Thank you for staying with us! I would agree that the hotel is "very cool." If you're in the area, we'd love to have you stay with us:)

2/10 Terrible

Randy

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
TV with Wireless Router spying on guests.
Tv turned on by itself in the middle of the night with a blue screen. Checked on back and tv had a wireless router installed and was obvious we were being watched by someone else. We unplugged the tv the next night then we got a knock on the door at 7:10 am while we were sleeping and they said they were called by us to fix our tv. Later that morning we spoke to front desk who said their provider ( Ovation Services ) called the front desk and were forcefull saying they needed to go into our room and plug our tv back in and that we called them telling them our tv wasnt working. This confirmed our suspicions from the previous night. Super Creepy that a voyer has been watching people in their rooms at any time they please. Tiffany at the front desk said she was going to be doing an investigation and find out who really called them since it wasnt us.
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 12 ene. 2024
Randy, we were sad to hear about your experience at our hotel while in Wenatchee. This is definitely not a typical experience for our guests. We were able to listen to the phone call from our provider and was able to figure out that they were following up on a call from a previous guest who stayed in the same room. They were also able to verify that the Chrome Casts update nightly and that your television was looking for it to do so and it was not there. We are not versed in all things technology and would refer you to reach out to the IHG Technology team, so they can better explain it to you. However, we are truly sorry for the issues you faced and were glad that we could clear up the misunderstanding.

8/10 Bueno

Brad

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Don't get a room parking lot/ swimming pool side!
Overall... I liked my stay here and I would stay here again, if I was in the area. I liked everything overall---> nice breakfast in the morning, bed was comfortable, they have a hot tub and pool. However... I would not stay again over the pool/ parking lot area for the following reasons: 1. Train goes by and makes noise. 2. My room was 72, then 74, than 75 deg. F Didn't notice it until we went to bed. The front desk lady gave us a fan and we opened the window to let in the cooler outside air and with it, louder train noises. The room made it down to 70 deg F by 9am... so it was warm all night... whatever is wrong needs to be looked over by someone. So I would stay there again... just not on that side of the hotel and hopefully a cooler room, say 68deg F.
Se hospedó 1 noche en enero de 2024
Respuesta de Brian, el 31 ene. 2024
Dear Valued Guest,Thank you for staying with us! I apologize for the issues with the HVAC unit as I would be frustrated too. On the other hand, thank you for your compliment of breakfast and the beds. We'd love a second chance to improve upon this experience that you had:)

8/10 Bueno

Vladislav

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de Brian, el 6 ene. 2024
Dear Vladislav,Thank you for staying with us. We'd love to have you stay with us again:Have a GREAT Weekend!

10/10 Excelente

Donald

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool was slippery and wife was injured
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Donald, we were so sorry to hear about your wife. We take this very seriously and we hope that she is okay, We want every part of your stay to be a pleasant experience and will be looking into this. We hope to see you again in the future.

10/10 Excelente

Bharati

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Bharati,Thank you for the 5 out of 5 rating. This means the world to us. In all that we do, we strive to impress guests. We hope to see you again.

8/10 Bueno

Maritza

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything were is excellent.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Maritza, Thank you for your valuable feedback. We hope to see you again.

10/10 Excelente

Isis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Isis, Thank you for your recent stay with us and for taking the time to give us feedback. We truly appreciate this. We hope to see you again.

10/10 Excelente

Kim

Se hospedó 2 noches en diciembre de 2023
Respuesta de Brian, el 31 ene. 2024
Dear Kim,Thank you for staying with us and taking your time to review us! We're always honored when our guests score us 5/5. We'd love and look forward to you staying with us again:)

6/10 Aceptable

Tuba

No le gustó: Limpieza y condiciones de la propiedad
The property was not clean.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Tuba, thank you for giving us your valuable feedback regarding your stay. We are sorry that the hotel was not clean. This is not a typical experience at our hotel. Our employees strive to give all of our guests a clean experience. We will share your feedback and work hard to make sure that this is addressed. Please give us the opportunity to show you what our guests typically experience, a clean hotel.

10/10 Excelente

Graciela, Austin

Se hospedó 1 noche en diciembre de 2023
Respuesta de Brian, el 31 ene. 2024
Dear Graciela,Thank you for staying with us! Our mission is to impress our guests. With a score of 5/5, my best guest is that we did just that. We look forward to you staying with us again:)

8/10 Bueno

Melissa, Connell

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is staff friendly and family friendly as well. The pool wasn’t deep as I had expected but fun for kids it wasn’t heated either but it was ok. The hot tub was perfect! Lots to do for family and kids, lots of games in the hotel lobby area.. over all we loved it. The pool was redone recently but the floor is not skid resistant my child fell twice and she wasn’t running and had water shoes on. Other than that we would definitely recommend this hotel and would book again in the future. Breakfast was included yummy!
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Melissa,We were so delighted to hear that you enjoyed your stay with us while in Wenatchee. Our team works very hard to make sure that all of our guests are happy with their stay. Our breakfast is loved by all. We hope to see you all again soon.

10/10 Excelente

Alexander

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Alexander,Thank you for taking the time to review your recent stay with us. We truly appreciate your feedback and hope to see you again.

4/10 Malo

Vera

Viaje familiar
Le gustó: Limpieza y servicio y personal
Comfortable stay minus the pool disappointment
Traveled with kids. Hotel was clean. Breakfast was good. Honestly we paid the price for this hotel just so the kids could swim in a pool on our trip. The pool chemicals were so strong that our eyes were burning within minutes of being in the pool area. Our kids (who will never leave a pool for hours on end) wanted to leave within 10 minutes because they were not feeling well in the pool area (no symptoms before and quickly resolved after leaving the pool). So just disappointed that we paid a higher price than we would have for a neighboring hotel and didn’t get the benefit of the pool for which we paid the price..
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Vera, We are so sorry to hear about the issues with the pool during your stay. We do everything we can to make sure that our pool is functioning properly each and every day. Sometimes things are out of our control and we work very hard to get everything back in working order. We understand how frustrating this can be. For this, we are very sorry. We were glad that everythng else regarding your stay was comfortable. We hope you give us another chance to impress you.

10/10 Excelente

Melissa, Anderson Island

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing customer service and customer appreciation! After receiving a lovely welcome letter from this hotel I mentioned that I would be arriving for my mother’s 76th birthday celebration and I was delighted to find the most charming and thoughtful basket of goodies for my mother! Kind little gifts for her! Chocolates! Now that is above and beyond. We were greeted so kindly by the front desk staff and they gave us warm chocolate chip cookies and milk right there! I’m absolutely pleased with our choice. Way to go Holiday Inn!
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Melissa, It is our mission to impress guests and by the sounds of it, we did just that. We were happy to be a part of your mother's 76th birthday. Our staff is one of a kind, with a true focus on the guest experience. We hope to see you all again in the near future.

10/10 Excelente

Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The holiday was a perfect option when you can’t afford to stay in Leavenworth over Christmas. The room was clean and seem new. Only one elevator was a bit of a bummer.
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Victoria,Thank you for your kind words regarding your stay. We are close by to Leavenworth and with a lot of dining and shopping options for guests to choose from. Our staff was happy to hear that your stay was a memorable one. We hope to see you again soon.

10/10 Excelente

Kinshuk

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Kinshuk,Thank you for taking the time to review your stay with us while in Wenatchee. It is our mission to Impress Guests and by the sounds of it, we did that. We hope you come back to see us again.

10/10 Excelente

Dennis

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Dennis,Thank you for taking the time to review your stay with us. It means a lot to get feedback from our guests. We hope to see you again in the future.

10/10 Excelente

Kris

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Kris,We were so happy to see that you enjoyed your stay with us while in Wenatchee. We hope to see you again.

10/10 Excelente

Vijay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
Vijay,Thank you for the 5 star review. This means a lot to us. We work very hard to impress guests. We hope to see you again soon.

10/10 Excelente

ani, issaquah

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 ene. 2024
ani,We truly appreciate your 5 star review of your stay with us. We hope to see you again in the future.