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Opiniones de Long Bay Beach Resort

4 out of 5
Long Bay Beach Resort
Long Bay Beach Resort, West End, Tortola

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 79 de 104 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 19 de 104 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 104 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 104 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 104 opiniones" "

10/10

Limpieza

9.6/10

Servicio y personal

8.6/10

Servicios

9.8/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ann-Marie, foxboro

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful new pool. Staff were all wonderful! Susan was such a fun spirit and so very nice to share her company! Rooms and bathroom were a touch small, not many places to store luggage and the bathroom fan was hooked up to the light switch so it sounded like a jet engine taking off in the middle of the night. The shower was cool. Property was well taken care of. Bar staff and food were all great. No information cards in the room which would have been helpful to know about restaurant hours, amenities, times, local shops and restaurants etc.
Se hospedó 7 noches en abril de 2024

8/10 Bueno

Karen Marie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The entire staff was amazing, very friendly and so accommodating! Food at resort was very good , had to pay to drive to other dinner locations. Housing was beautiful , staff went out of their way to surprise us with a wonderful birthday / Anniversary surprise in our room
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Kristin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The resort was amazing, so peaceful and the beach was beautiful! Staff was amazing and food was delicious, will definitely go back!
Se hospedó 7 noches en abril de 2024

8/10 Bueno

Juliette

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
For a very expensive resort, the service was pretty terrible. We waited 15 minutes for someone to show up to reception so we could check in. The dining room service was extremely slow and the food not extraordinary but good. The right hand doesn't seem to know what the left is doing...reception didn;t seem to know whether there were towels at the pool. Our phone did not work and the internet would go in and out. So generally, not the type of experience I would have expected.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Raimar, Montclair

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en marzo de 2024

10/10 Excelente

Yanisleydis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Akil was awesome, made things easier for us since the beginning.. very good costomer service… the hotel is beautiful and food was great quality..but… management needs to add more options to the food menu.. the menu is the same everyday for breakfast, lunch and dinner.. we loved it as it was much relaxing… a little pricey… but worth it…
Se hospedó 5 noches en marzo de 2024

8/10 Bueno

Kurt, Santa Rosa Beach

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Property will be outstanding and a 5 star if they keep investing in the asset. Service is lacking, simple things like having towels at the pool are not happening. Pool Bar cant make a Margarita drink because they don't have any limes, nobody thinks to ask a bellman to go get some limes.... Front desk arrival hostess cant be understood, this is the first person your guest interact with, make them the best first impression! WIFI throughout property is sketchy at best, for 1,000 USD per night I expect good WIF communications. Grounds need to be better kept and weeds contained and lawn mowed. There are many options of this price range and others are more tuned into the customers needs and have anticipated whats needed. I would go back to the resort in a year after they have the shakedown complete, until then it's a very nice resort that has all the upside in the world.
Se hospedó 6 noches en marzo de 2024
Respuesta de Patrick, el 24 mar. 2024
Dear Kurt,I hope this message finds you well. I wanted to personally reach out to address the additional feedback you provided regarding your recent stay at our resort. I greatly appreciate your continued openness and honesty in sharing your thoughts with us.It is truly disheartening to hear that we have not yet met the standards we are striving for in terms of service and facilities. Your feedback regarding the availability of towels at the pool, the lack of essential ingredients at the Pool Bar, language barriers with our front desk hostess, inconsistent Wi-Fi connectivity, and the maintenance of our grounds is deeply concerning to us.I want to assure you that we take all feedback seriously and have been actively working to address the issues you have raised. I am personally overseeing the implementation of corrective measures to ensure that such shortcomings are rectified promptly and that the experience we provide aligns with the level of excellence we aim to deliver to all our guests.Your feedback serves as a crucial guide for us as we strive to enhance our services and amenities to meet and exceed your expectations. We are committed to investing in our property and our team to create a truly exceptional and memorable experience for all our guests.I understand your decision to revisit our resort after we have completed the necessary improvements, and I want to assure you that we are dedicated to earning back your trust and loyalty in the future.Thank you once again for your valuable feedback and for giving us the opportunity to address these areas of concern. Your satisfaction and comfort are of utmost importance to us, and we are committed to making the necessary changes to ensure a flawless experience for you and all our guests.Please do not hesitate to reach out to patrick@longbay.com if you have any further feedback or if there is anything we can do to assist you. We look forward to the possibility of welcoming you back in the future and demonstrating our commitment to providing you with an exceptional stay.Warm regards,Patrick HoffmannGeneral Manager

10/10 Excelente

matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful resort and excellent staff. The area outside of the resort is clearly continuing to recover from Covid and Hurricane Irma.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Hunter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Codie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was absolutely beautiful
Se hospedó 6 noches en marzo de 2024

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The whole hotel in excellent condition, very well decorated and cared for. Fabulous location on a big, beautiful beach, with the swimming pool area too very stylish
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

susie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a great stay here ! Everyone and everything was outstanding . Food and staff were excellent! All was relaxing ! Your staff were very friendly and helpful. Thank you 😊
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Peggy

Le gustó: Limpieza y condiciones de la propiedad
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Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024

10/10 Excelente

kristine

Viaje familiar
Wonderful boutique resort with great comfortable rooms , beach , food and pool
Se hospedó 4 noches en febrero de 2024

8/10 Bueno

Roger, Long Grove

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Long Bay Resort has been beautifully restored following the extensive damage caused by Hurricane Irma. The staff and services are outstanding. The rooms are excellent but need minor improvements and the beach area needs sun umbrellas.
Se hospedó 14 noches en febrero de 2024

10/10 Excelente

Marci

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Peter

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was outstanding, the property clean and well maintained. The pool was wonderful. Boating for rent was available and we used it, it was fun.
Se hospedó 8 noches en enero de 2024

10/10 Excelente

Renee

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Jeffrey

Se hospedó 8 noches en enero de 2024

10/10 Excelente

BETTY S

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en enero de 2024

10/10 Excelente

Carter

Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful and the employees were responsive to every need
Se hospedó 7 noches en enero de 2024

10/10 Excelente

nicholas

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 8 noches en enero de 2024

8/10 Bueno

Alexsandrea

Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Yanice

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our stay at Long Bay Beach Resort was great! Our room was beautiful with an amazing view of the ocean and we could hear the sound of the waves which was so relaxing! The staff is super friendly and always willing to help. Specially, Gia and Akil! We spent one afternoon in Smuggler’s Cove and the hotel gave us a ride to/from the beach. The hotel staff also coordinated the taxis to/from the ferries. Great property. Very quiet and relaxing.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Craig

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Khrystyne

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Management, el 9 nov. 2023
Dear Khrystyne, thank you for your lovely review, and for choosing Long Bay Beach Resort for your stay. We sure look forward to welcoming you back soon!

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Management, el 16 oct. 2023
What a rating! Thank you for your stay Jason. We hope to have you back soon.

10/10 Excelente

Jorge Javier

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
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Se hospedó 3 noches en octubre de 2023
Respuesta de management, el 16 oct. 2023
What a rating! Thank you Jorge, we sure hope you welcome you back soon!

10/10 Excelente

frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place all around!
I will say that living in the USVI we came over for a getaway and the place was fantastic and the staff was even better!!
Se hospedó 2 noches en agosto de 2023
Respuesta de Management , el 4 sept. 2023
Wow Frank, what lovely feedback, We sure appreciate your review and choosing to experience Long Bay Beach Resort. Thank you.

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
JUST WOW!!!!! Upon arrival we were greeted by the staff with welcoming smiles and refreshing drinks. We stayed in one of the beautiful first floor villas, right on the beach, which included a beautiful private patio facing the ocean, various beach chairs and lounges, both on the beach and on our patio. A comfy king bed, large bathroom, refrigerator, coffee press and large TV all made the stay extremely comfortable. The details of this villa were amazing!!! Total luxury right on the beach!!! Everything is of the highest quality. We ended each night with a bottle of wine on the patio. We ate all of our meals at the main restaurant. It was wonderful! We have traveled to various places in the Caribbean and this by far was one of the nicest boutique resorts!! Also the hotel offers a dedicated crew of drivers for hassle free transport around the island. If you are looking for total relaxation and no crowds, this is the place!
Se hospedó 4 noches en julio de 2023
Respuesta de Management , el 12 ago. 2023
Wow! We're delighted you had an amazing stay, immersed in luxury right on the beach. Your description captures the essence of our resort perfectly. From welcoming smiles to exquisite details, it's our pleasure to provide a top-notch experience. We look forward to welcoming you back for more relaxation and exceptional moments!

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en julio de 2023
Respuesta de Management , el 12 ago. 2023
Thank you for your 10 out of 10 review! We're thrilled to know you had an exceptional experience at our resort. Your high praise is greatly appreciated, and we can't wait to welcome you back for another outstanding stay.

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en abril de 2023
Respuesta de Management , el 19 jul. 2023
Thank you for your 4 out of 5 review! We appreciate your feedback and are glad you had a positive experience with us. We're committed to continuously improving and hope to welcome you back for an even better stay in the future.

10/10 Excelente

Seth

Se hospedó 1 noche en julio de 2023
Respuesta de Management, el 17 jul. 2023
Thank you for your exceptional 10 out of 10 review! We're delighted that you had such a wonderful experience at Long Bay Beach Resort. Your feedback is greatly appreciated, and we're thrilled to have met your expectations. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.

10/10 Excelente

Wes

Le gustó: Condiciones de la propiedad
Great property, service and location. We will be back
Se hospedó 1 noche en julio de 2023
Respuesta de Management, el 17 jul. 2023
Thank you for your excellent review of Long Bay Beach Resort! We're thrilled that you enjoyed our property, service, and location. Your feedback means a lot to us, and we're delighted to hear that you'll be returning. We look forward to hosting you again for another fantastic stay in the future.

10/10 Excelente

Mitzi

Le gustó: Servicio y personal y condiciones de la propiedad
We thoroughly enjoyed our stay. It was a wonderfully clean and well run resort. Will highly recommend
Se hospedó 3 noches en julio de 2023
Respuesta de Management , el 19 jul. 2023
Thank you for your outstanding 5 out of 5 review! We're thrilled that you had an amazing experience with us. Your support means the world to us, and we can't wait to welcome you back for another fantastic stay at Long Bay Beach Resort.

10/10 Excelente

Josh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Long Bay Beach Resort, is one of the most luxurious experiences I’ve ever had. The AC and ceiling fan worked so well that we were able to keep our room doors open for hours without the room getting warm so that we could hear the waves crashing. Our room was EXACTLY 22 steps from the clear blue waters ( I counted). The room decor is GOALS and the property was so meticulously decorated that you could tell that the aesthetic was extremely important to crafting your experience at Long bay. Quite often my wife would look to me and say, “this is unreal. Is this place actually real?” SUCCESS. The food and menus were definitely something that the hotel put a lot of pride into and it shows. The bar looks out over the water and the drink menu is quite refined. Also the hotel offers a dedicated crew of drivers that drive you to and from during your trip without the hassle of dealing with taxis. In conclusion, if you want to be a short drive from island hopping ferries and also you value that breathtaking beachfront experience then I don’t think you find anything better than Long Bay Beach Resort in all of the BVI’s Thank you Long Bay! Side note: The manager of the property, Akil, is a legend and ensured that our experience was perfect. Having someone that personally cares so deeply about your vacation experience, makes it just that much sweeter.
Se hospedó 4 noches en junio de 2023
Respuesta de Management , el 19 jul. 2023
Thank you for your incredible review! We're thrilled that Long Bay Beach Resort provided you with one of the most luxurious experiences. We're delighted that you enjoyed our meticulously decorated property, breathtaking beachfront, and refined food and drink offerings. Akil, our manager, is truly exceptional, and we're grateful for his dedication. Your kind words mean the world to us, and we can't wait to welcome you back for another unreal experience at Long Bay Beach Resort in the BVI!

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en junio de 2023
Respuesta de Management , el 5 jul. 2023
Hi Thomas, Thank you for your 5 out of 5 review, we are thrilled that you had a lovely experience at Long Bay Beach Resort and hope to welcome you back soon!

10/10 Excelente

Corrie, Houston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My husband and I decided to stay at Long Bay after a long sailing trip. Akil, at the front desk, welcomed us warmly and brought us rum punch. He also took care of our luggage since we arrived before check in time. We were able to change and go straight to one of the lovely beach cabanas. We enjoyed a delicious lunch and then Akil took us to our suite. I’ve stayed at many hotels around the world, and Long Bay Beach Resort is going on my “Top 10” list. I had read the poor review leading up to our stay and honestly thought about staying somewhere else. I’m so very glad we kept our reservation. Our second floor suite was incredible! It was a “million dollar” view from our bathroom and lanai. The shower was dreamy. I’m in love with the privacy shield on the huge picture window in the bathroom. The bed was very comfortable. My husband was so happy with the a/c and ceiling fan. The French press and tea kettle were a nice touch. The big baskets were brilliant for extra items. There was a lot of storage space. We thought the milk in the refrigerator was also a nice addition. There was a wedding with a live band on our first night. I was afraid that it would be too loud, but it never was. I can only imagine how gorgeous those pictures are. The restaurant staff was very attentive and the food was always delicious. We ate all our meals at the main restaurant. I can’t say enough about all of the staff. They truly made our stay magical. Splurge on a suite. It will be worth it.
Se hospedó 2 noches en junio de 2023
Respuesta de Management , el 5 jul. 2023
Wow, what a lovely review Corrie, Thank you! We're delighted that we could make your stay magical, and we hope to welcome you back in the future.

8/10 Bueno

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023
Respuesta de Management , el 5 jul. 2023
Thank you, Steven for taking the time to review your stay with Long Bay Beach Resort, we hope to welcome you back soon and aim for a 5 out of 5.

10/10 Excelente

James

Se hospedó 2 noches en junio de 2023
Respuesta de Management , el 5 jul. 2023
Thank you James for a wonderful post-stay review. We hope to welcome you back real soon to explore the new upcoming expansions.

10/10 Excelente

Robert

Se hospedó 3 noches en junio de 2023
Respuesta de Management , el 5 jul. 2023
Thank you Robert for your lovely post-stay score, we sure hope to welcome you back soon to experience the new upcoming resort expansion plans.

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en junio de 2023
Respuesta de Management , el 5 jul. 2023
Thank you Christopher for taking the time to review your stay. We sure hope to welcome you back soon for a 10 out of 10 experience and to view the resort's upcoming expansions.

10/10 Excelente

Chantelle

Se hospedó 1 noche en junio de 2023
Respuesta de Management , el 19 jul. 2023
Thank you for your outstanding 5 out of 5 review! We're thrilled that you had an amazing experience with us. Your support means the world to us, and we can't wait to welcome you back for another fantastic stay at Long Bay Beach Resort.

10/10 Excelente

chevone

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The resort is lovely and the staff has been amazing!
Se hospedó 1 noche en mayo de 2023
Respuesta de Management , el 13 jun. 2023
Hi Chevone, thank you for taking the time to review your stay with us, you sure will be missed and we hope to welcome you back soon.

10/10 Excelente

Wen, Pennington

Se hospedó 4 noches en mayo de 2023
Respuesta de Management , el 13 jun. 2023
Hi Wen, thank you for taking the time to review your stay with us. We sure look forward to having you back again in the near future.

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolute time of our lives staying at Long Bay Beach Resort. The food, the staff, the beach and the drinks were all 5-stars. We would definitely stay again!
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management, el 25 may. 2023
Thank you for your fantastic review! We're delighted to hear that you had an amazing time at Long Bay Beach Resort. We can't wait to welcome you back for another memorable stay in the future!

10/10 Excelente

Matthew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing property. It was an awesome place to go for a quiet relaxing time.
Se hospedó 4 noches en abril de 2023
Respuesta de Hotel Management, el 4 may. 2023
Thank you, Matthew, for taking the time to review your experience, we are glad you had a wonderful time and hope to welcome you back in the near future.