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Opiniones de Lost Lake Lodge by Whistler Premier

4 out of 5
Lost Lake Lodge by Whistler Premier
4660 Blackcomb Way, Whistler, BC

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 181 de 463 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 170 de 463 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 75 de 463 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 25 de 463 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 463 opiniones" "

8.4/10

Limpieza

7.6/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marcela

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Maravilloso!!! Súper limpio, tranquilo sin duda volveremos.
Se hospedó 7 noches en abril de 2024
Respuesta de Feb, el 11 may. 2024
Marcela, Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you had a great stay. We look forward to welcoming you back soon

8/10 Bueno

JOSE RAUL

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Leena, el 10 abr. 2024
Jose, Thank you for the review. We are thrilled you enjoyed your stay with us and hope you visit us again soon.

6/10 Aceptable

Julio

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicios
Lost Lake was nice. The only problem was that the toilet was dirty, there was a ton of hair on the blanket on my kid’s sofa bed so I had to wash them. Also, the bathroom tile walls had pubic hair. I have the pictures. Really disappointed for the price I paid almost 60 days in advance.
Se hospedó 2 noches en febrero de 2024
Respuesta de Leena, el 6 mar. 2024
Julio, We're truly sorry for the cleanliness issues you experienced during your stay. This falls short of our standards, and we apologize for the inconvenience. Your feedback is valuable, and we'll address these issues promptly to prevent recurrence. We hope to have the chance to make it up to you in the future.

10/10 Excelente

Diana

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excelente
Se hospedó 4 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 26 ene. 2024
Thank you Diana, for taking time to leave a review! We are happy to know you had an excellent stay with us and hope we have the opportunity to host you again in the future!

4/10 Malo

Sofia

Le gustó: Condiciones de la propiedad
Service/front desk rude and not willing to help. A lot of rules (that block the enjoying the stay). Place looks nice but I wouldn’t book there again.
Se hospedó 2 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 26 ene. 2024
Sofia, it is our hope that all of our guests have a memorable and wonderful experience when staying with us so we are sorry you did not find this to be the case for your stay. We take your feedback seriously, the folks at the front desk are the face of the rest of our entire team and we expect them to make our guests feel welcome! We are not quite sure what rules you are speaking of and would love more specific feedback. Thank you for taking time to review your stay.

10/10 Excelente

Olivia

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Muy buena ubicación y el hotel muy bien
Se hospedó 4 noches en diciembre de 2023
Respuesta de Lost Lake Lodge, el 24 ene. 2024
Olivia, we are so thrilled to know you had a great experience here! Thank you for taking the time to leave this review. We hope to see you again some time!

8/10 Bueno

ADRIAN

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lost Lake Lodge, el 31 ene. 2024
Adrian, thanks for taking the time to rate your stay with us! We hope you had a wonderful visit here and left with some great memories!

10/10 Excelente

Paola

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bonito, cómodo, completo, ambiente muy familiar
Se hospedó 2 noches en abril de 2019
Respuesta de Aaron - Lost Lake Lodge Manager, el 23 abr. 2019
Thanks for staying with us!

10/10 Excelente

Mario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2019
Respuesta de Aaron - Lodge Manager, Lost Lake Lodge, el 9 abr. 2019
Thanks for the review! Let us know when you are coming back to Whistler!!

10/10 Excelente

Raul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Está súper padre el hotel sol que no hay restaurante hay que llegar preparado con comida
Se hospedó 2 noches en diciembre de 2017
Thank you for providing feedback.

10/10 Excelente

Liad

Se hospedó 2 noches en marzo de 2024
Respuesta de Leena, el 20 may. 2024
Liad, Thank you for the review! We are thrilled you enjoyed your stay with us, and we hope you revisit us soon!

10/10 Excelente

Corina, St-Laurent

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Une excellente place dans la nature
Se hospedó 2 noches en mayo de 2024
Respuesta de Feb, el 8 may. 2024
Corina, Thank you for the review. We hope you enjoyed your stay with us and visit again soon!

10/10 Excelente

Christina

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Feb, el 8 may. 2024
Christina, thank you so much for taking the time to share your positive feedback. We are delighted to hear that you had a great stay. We look forward to welcoming you back soon.

6/10 Aceptable

Aden

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
while the room was very nice looking, upon further inspection many of the cutlery and dishes had water and other stains on them. On top of that, the counters were not wiped properly and wiping them down with a disinfectant wipe left it stained brown. The bed in the unit was also very soft and the couch felt dirty to sit on. A shame since the property and the surrounding areas were beautiful. the lodge had offered to re clean the dishes and tables but at that point we had already wiped and cleaned everything. When we asked for additional toilet paper and paper towels, a cleaner came and tried to intimidate us, telling us that they would clean the room and that hopefully we would be able to change our review. we declined and hope that others are able to learn from our mistake and think twice about staying here.
Se hospedó 4 noches en abril de 2024
Respuesta de Leena, el 6 may. 2024
Aden, We apologize for the cleanliness issues you encountered during your stay. This falls short of our standards, and we'll address it with our housekeeping team. We're also sorry for any discomfort caused by the interaction with our cleaner. Your feedback is valuable, and we'll use it to improve. We hope you'll give us another chance.

10/10 Excelente

Dean

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean and spacious room
Se hospedó 3 noches en abril de 2024
Respuesta de Feb, el 5 may. 2024
Dean, thank you so much for taking the time to share your positive feedback. We are delighted to hear that you had a great stay. We look forward to welcoming you back soon.

8/10 Bueno

Hana

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Property is clean and spacious. My only complaint is the floor is slight squeaky in certain parts, and walls are thin (you can hear your upstairs and side neighbours, and people in the hallways).
Se hospedó 2 noches en abril de 2024
Respuesta de Feb, el 1 may. 2024
Hana, thank you so much for taking the time to share your positive feedback. We are delighted to hear that you had a great stay. We apologize for the inconvenience. Thank you for letting us know, we will have our maintenance team look into that. We look forward to welcoming you back soon.

10/10 Excelente

Jocelyn

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great complex, away from the busy village and beautiful common areas. A bit far if you want to walk everywhere, we drove, but I heard there is a shuttle
Se hospedó 2 noches en abril de 2024
Respuesta de Feb, el 27 abr. 2024
Jocelyn, thank you so much for taking the time to share your positive feedback. We are delighted to hear that you had a great stay. We look forward to welcoming you back soon.

8/10 Bueno

Oj

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
I did not like the fact the hot tub was opened but the jets weren't working. This was told to us the day we were checking in. After talking to residency owners it hasn't been operational in over 15years. Some transparency would have been nice. This may have been a deal breaker if I knew before booking. Overall experience is still a 4/5 stars.
Se hospedó 2 noches en abril de 2024
Respuesta de Whistler Premier, el 22 abr. 2024
Thanking you for sharing your feedback regarding your recent stay with us at the Lost Lake Lodge Oj. Please know we always aim to be as transparent as possible with respect to our listings, and do indicate any mention at the time of booking that we have a hot tub, and rather there is a hot tub closure. We do make mention to guests at the time of booking that the hot tub is working, however the jets do not work for the time being. We are sorry to learn that this mention fell short of your expectations, and had we been able to assist you more directly with your booking process, we would have happily guided you with a listing more geared towards your needs. We at Whistler Premier have a variety of condos that meet the needs of many and we would love to welcome the opportunity in working with you in the future to find the listing that is perfect for youe next stay in Whistler!

10/10 Excelente

Amber

Le gustó: Limpieza y condiciones de la propiedad
Away from the village so nice quiet
Se hospedó 2 noches en abril de 2024
Respuesta de Feb, el 17 abr. 2024
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you had a great stay. We look forward to welcoming you back soon.

8/10 Bueno

Terence, Richmond

Se hospedó 2 noches en abril de 2024
Respuesta de Feb, el 5 may. 2024
Terence, Thank you for your comments we will use this to help make future stay more enjoyable. We hope you visit us again soon.

8/10 Bueno

Irina

Le gustó: Condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Leena, el 15 abr. 2024
Irina, Thank you for the review! We are thrilled you enjoyed your stay with us and we hope you visit us again soon!

2/10 Terrible

Gerrit

No le gustó: Limpieza, servicios, condiciones de la propiedad
The bathroom was not cleaned properly. The cabinet next to the toilet looks like it was never cleaned and the toilet brush was gross.
Respuesta de Leena, el 25 mar. 2024
Gerrit, Thank you for bringing this to our attention, and we apologize for the oversight. Cleanliness is of utmost importance to us, and we're sorry to hear that the bathroom did not meet your expectations. We'll address this issue with our cleaning staff to ensure that it doesn't happen again in the future. Your feedback is invaluable, and we appreciate the opportunity to improve. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know.

8/10 Bueno

Omar

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Staff was very friendly and the check-in and check-out process was smooth. Room was nice and clean and the location is fantastic. I would recommend this to anyone looking for accomodations for Whistler.
Se hospedó 2 noches en marzo de 2024
Respuesta de Leena, el 18 mar. 2024
Omar, That sounds like a wonderful experience! It's great to hear that the staff was friendly and that the check-in and check-out processes went smoothly. A clean room and a fantastic location can enhance a trip. Thanks for sharing your recommendation!

8/10 Bueno

Daniela

Viaje familiar
Le gustó: Servicios
Really enjoyed staying here. Room was very nice, clean and comfortable.
Se hospedó 2 noches en marzo de 2024
Respuesta de Leena, el 18 mar. 2024
Daniela, I'm glad to hear that you enjoyed your stay! A nice, clean, and comfortable room can make all the difference. It sounds like you had a great experience. If you ever need recommendations or assistance with future travels, feel free to ask!

10/10 Excelente

Rébecca

Se hospedó 2 noches en febrero de 2024
Respuesta de Leena, el 25 mar. 2024
Rebecca, Thank you for the review. We hope you enjoyed your stay with us and visit again soon!

8/10 Bueno

Cathy

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Not a huge deal but it would have been good to know there were no pool towels so we could have brought ours. And more than 2 bars of soap for a 2 bed, 2 bath would be nice too
Se hospedó 4 noches en febrero de 2024
Respuesta de Leena, el 27 feb. 2024
Cathy, Thank you for your comments we will use this to help make future stay more enjoyable. We hope you visit us again soon.

10/10 Excelente

Jennifer

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Beautiful condo with everything we needed including some games and puzzles. Comfortable beds and a perfect amount of space. Kids loved the pool. Only suggestion would be to have some pool towels.
Se hospedó 2 noches en febrero de 2024
Respuesta de Leena, el 27 feb. 2024
Jennifer, Thank you for the perfect 5-star review. We are so happy you enjoyed your stay with us!

10/10 Excelente

Jack

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
It was very quite and comfortable
Se hospedó 4 noches en febrero de 2024
Respuesta de Management Team, el 23 feb. 2024
Thank you Jack for this great comment. It would be a pleasure to host you again.Kind regards

8/10 Bueno

Stephen

Viaje familiar
Our stay at Lost Lake lodge was great. The unit was clean and well appointed though a bit dated. It was perfect for a short ski weekend especially because of the free shuttle that runs. The outdoor pool was great, but it was a shame that the jets in the hot tub don’t work. Aside from the slightly longer trip into town than we anticipated, it was a great place at a reasonable price
Se hospedó 4 noches en febrero de 2024
Respuesta de Leena, el 22 feb. 2024
Thank you for your review of Lost Lake Lodge! We're pleased you had a great stay and enjoyed the clean, well-appointed unit and the amenities like the outdoor pool. We apologize for any inconvenience with the hot tub jets and the distance from town. We appreciate your feedback and hope to welcome you back soon.

10/10 Excelente

Valeriya

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
We are family of four enjoyed a wonderful trip to Whistler, where we stayed in this unit that exceeded our expectations. The cleanliness, coziness, and well-equipped kitchen made our stay comfortable. The beddings and towels were clean and good quality, reflecting the care of the owners for their guests. It's evident that they are dedicated to providing a great experience. Thank you!
Se hospedó 2 noches en febrero de 2024
Respuesta de Leena, el 19 feb. 2024
Valeriya, Thank you for the kind words. We take pride in our guests having a memorable stay with us. We hope you visit again soon!

10/10 Excelente

Taryn

Le gustó: Limpieza y condiciones de la propiedad
Nice hot tub and pool. Very clean
Se hospedó 2 noches en febrero de 2024
Respuesta de Leena, el 19 feb. 2024
Taryn, Thank you for the perfect review. We hope you visit again!

10/10 Excelente

annie

Le gustó: Limpieza, servicios, condiciones de la propiedad
À 5 minutes de navette de la montagne, lit tellement confortable que j’avais l’impression de dormir sur un nuage, petite cuisinette qui ne manquait de rien, piscine et gym propre et équipement bien entretenu
Se hospedó 2 noches en febrero de 2024
Respuesta de Leena, el 19 feb. 2024
Annie, Merci pour cette merveilleuse critique. Nous sommes heureux que vous ayez apprécié toutes les commodités que nous proposons.

10/10 Excelente

Ann

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
I hated the security codes required throughout the facility, especially to get OUT of the pool area. The living room and kitchen area had NO heating source other than the fireplace. Brrrr. The kitchen was really well equiped, and the unit was clean. Great location! Loved using the bus to get to the lifts
Se hospedó 4 noches en febrero de 2024
Respuesta de Leena, el 12 feb. 2024
Ann, Thank you for taking the time to leave a review. We do require the use of security codes to exit and enter the pool area, This is to keep our guests safe. we are glad you enjoyed your stay with us!

8/10 Bueno

Kylie, Port Moody

Viaje en pareja
Le gustó: Servicios
Good location with the free area shuttle right at the front door. Nice to have a kitchen to cook. No AC so wouldn’t stay in the summer.
Se hospedó 2 noches en febrero de 2024
Respuesta de Leena, el 9 feb. 2024
Kylie, Thank you for the review we take these to heart. This home does not have AC. The summertime season has an average temp in the 70s.. e hope you stay with us again soon

10/10 Excelente

Kundalata, Sechelt

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great Pool! Nice layout, full kitchen, free shuttle bus to village. Would stay again.
Se hospedó 3 noches en enero de 2024
Respuesta de Lena, el 6 feb. 2024
We are so pleased to learn that you enjoyed so many elements that our accommodations had to offer, and we hope to welcome you back very soon!

10/10 Excelente

Weldon

Le gustó: Limpieza y comodidad de las habitaciones
Excellent stay!
Amaizng locations with free shuttles running all the time to the village. Was very clean and nice a quiet.
Se hospedó 4 noches en enero de 2024
Respuesta de Lena, el 6 feb. 2024
Thank you for sharing your review of your most recent stay Weldon! We are elated that your time spent with us was a 10/10 experience and that our team made you feel at home. We hope that we can continue to be your preferred accommodation destination in the future. Thank you for choosing us!

4/10 Malo

Heather

No le gustó: Limpieza
Unfortunately we found the condo to be dirty. Under the bed was dusty and there were items left under the bed from previous guests. The kitchen was dirty with grease caked onto the cupboards, inside the cupboards and on the counters around the stove. The hood fan in the kitchen had yellow grease stuck to the underside. The knife block was covered in grease and dust. No dish soap, no hand soap in the bathroom. The B-B-Q was covered in rust and inoperable. We enjoyed our stay other than the cleanliness, this was a disappointment .
Se hospedó 5 noches en enero de 2024
Respuesta de Lena, el 6 feb. 2024
Heather, We always appreciate guest feedback, and thank you for sharing your review. We always try to aim to be as transparent concerning our listings and to learn that some elements fell short of your expectations, only wish we could have known more about your needs during your stay to remedy them! We are continually upgrading our facility and will use your comments to better future guest experience. Our team would love to welcome the opportunity in working with you personally in the future to ensure that your next stay leaves more memorable mentions with respect to your needs!

2/10 Terrible

Laura

Se hospedó 4 noches en enero de 2024
Respuesta de Leena, el 21 mar. 2024
Laura, Thank you for leaving a review. Please let us know if there is anything we can improve on to make the experience more enjoyable.

8/10 Bueno

MICHAEL

Viaje en grupo
Property is nice with a very convenient location. The unit itself is clean and spacious. The unit was lacking essential items such as extra soap, extra toilet paper and no garbage bags.
Se hospedó 4 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 29 ene. 2024
Michael, thanks for reviewing your stay with us. we are gals you found you accommodations clean and spacious and the location convenient! Had you let us know, during your stay, that you needed additional items we would have provided them for you, we are sorry a sufficient amount was not left in the first place! We hope you had a great time exploring the area and hope you make it back for another visit!

6/10 Aceptable

Jen

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place and the free shuttle is really helpful.
Se hospedó 3 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 29 ene. 2024
Jen, we are so happy you were able to make use of the shuttle! We hope you had a great time visiting the area! We aim to provide 5 Star service and accommodations, so we would love to know what we could have done differently so your next visit will be a 5 Star one!

10/10 Excelente

Emmanuel

Le gustó: Limpieza y condiciones de la propiedad
I loved the property, lived up to the price and was well worth it.
Se hospedó 2 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 29 ene. 2024
Emmanuel, it was a pleasure to host you! We hope you had a wonderful time in Whistler and hope you left with some fabulous memories! Thank you for taking the time to review your stay.

10/10 Excelente

Carlos

Viaje de negocios, Viaje familiar
Le gustó: Servicios
Amazing place to stay !!!
Se hospedó 2 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 24 ene. 2024
Carlos, We're glad you enjoyed your visit and appreciate you taking a moment to leave us a review!

10/10 Excelente

Stu

Nice and clean
Se hospedó 3 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 19 ene. 2024
Thanks Stu! Nice and clean is exactly what we are going for!

8/10 Bueno

Jie

Le gustó: Limpieza, servicios, condiciones de la propiedad
Close to Lost Lake. Very quiet and nice hot tub and swimming pool
Se hospedó 3 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 17 ene. 2024
Jie, we are glad to know you made good use of some of the amenities we offer! We hope you enjoyed your visit to the area and left fully refreshed!

10/10 Excelente

Michael

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very easy to access with the free shuttles around the village.
Se hospedó 2 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 17 ene. 2024
Michael, thanks for leaving a review of your stay, future guests will appreciate the heads up about the shuttle! We hope you enjoyed your time here and make it back for a future visit!

10/10 Excelente

david, Montreal

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 17 ene. 2024
David, we work hard to provide excellent accommodations and service so we appreciate it when a guest awards us 5 Stars! Thank you!

10/10 Excelente

Giang

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 17 ene. 2024
Thanks for this perfect score of 10/10, Giang! We're glad you were impressed with your stay. Visit again soon!

10/10 Excelente

Jenni

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice heated pool! Right by a bus stop and there’s free shuttle that takes you to the village! Will come again!
Se hospedó 3 noches en enero de 2024
Respuesta de Lost Lake Lodge, el 11 ene. 2024
Jenni, we can't wait to welcome you back!!

10/10 Excelente

Bianca

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location. Nice and quiet. Free shuttle out front to get you to the slopes and Whistler village. Apartments were well looked after and had everything you need. Gym, pool, spa, games room were great!
Se hospedó 5 noches en diciembre de 2023
Respuesta de Lost Lake Lodge, el 9 ene. 2024
Bianca, thanks for taking time to post this review so future guests will know what they can look forward to when staying at Lost Lake Lodge! We hope you had an adventure filled stay!

8/10 Bueno

John

Se hospedó 2 noches en diciembre de 2023
Respuesta de Lost Lake Lodge, el 3 ene. 2024
John, thank you for taking time to rate your stay. We would love to know what we could have done to earn that 5th Star!