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Opiniones de Pan Pacific Whistler Village Centre

4 out of 5
Pan Pacific Whistler Village Centre
4299 Blackcomb Way, Whistler, BC

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 781 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 158 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 33 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 1005 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ANGEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything great
Se hospedó 4 noches en abril de 2024
Respuesta de Farida Samedzade, el 3 may. 2024
Dear Angel,Thank you for choosing to stay with us and we are glad to hear that your stay was memorable.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excelente

Carlos emmanuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El mejor en Whistler
La atención es excelente, la ubicación es perfecta para conocer los alrededores y para ir a esquiar, a unos pasos de los lifts, la atención es verdaderamente 5 estrellas. He estado en otros hoteles en Whistler y ninguno te hace sentir tan bienvenido
Se hospedó 2 noches en febrero de 2024
Respuesta de Ruslan, Pan Pacific Whistler, el 11 feb. 2024
Dear Carlos,Thank you for your perfect feedback.It's nice to hear that you enjoyed your stay.And we can't wait for your next stay with us.Sincerely yours,Ruslan MansurovGuest Experience Manager

10/10 Excelente

Maria Jose

Viaje familiar
Se hospedó 7 noches en enero de 2024
Respuesta de Farida Samedzade, el 13 ene. 2024
Dear Maria Jose,Thank you for your amazing rating.We are looking forward to welcome you back.Best Regards,FaridaGuest Experience Manager

10/10 Excelente

Maria Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en enero de 2024
Respuesta de Farida Samedzade, el 13 ene. 2024
Dear Maria Jose,Thank you for your amazing rating.We are looking forward to welcome you back.Best Regards,FaridaGuest Experience Manager

10/10 Excelente

FRANCISCO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo genial. El Hotel es excelente
Se hospedó 3 noches en diciembre de 2023
Respuesta de Ruslan, Pan Pacific Whistler, el 8 ene. 2024
Dear Francisco,Thank you for your review!It's nice to see you enjoyed your stay. And we are waiting you back in the near future!Warm regards,

8/10 Bueno

Jose Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
bien
Se hospedó 2 noches en abril de 2023
Respuesta de Lucy, el 14 abr. 2023
Dear Jose Carlos,Thank you for your great review and rating of our hotel!We look forward to welcoming you back soon.Kind Regards

10/10 Excelente

Alfonso

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Elina, el 29 oct. 2022
Dear Valued Guest, Thank you for taking the time to leave a score. I am delighted to see that you enjoyed your stay with us and we look forward to welcoming you back soon! Kind regards, Elina - Guest Experience Manager

8/10 Bueno

Rubén

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
El hotel esta muy bien ubicado en el centro de Whistler Las instalaciones están muy bonitas y acogedoras. El unico inconveniente es la actitud de algunas personas del staff de recepción, dan la informacion y atineden de mala gana
Se hospedó 2 noches en julio de 2022
Respuesta de Claudia Luque, el 1 ago. 2022
Dear Mr. Carranza , Thank you for taking the time to complete our online survey. Feedback from our guests truly is invaluable and provides great insight into how our services are perceived. I am glad to see that for the most part, we were able to meet and exceed your expectations. However I am sorry to hear that , our team was not friendly and warm enough. We are striving to provide the best service and I have passed your feedback on to our Senior Management. Thank you again for sharing both your positive and constructive feedback with us. We hope to be able to welcome you back in the future. Kind regards, Claudia Guest Experience Manager

10/10 Excelente

María José

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en enero de 2022
Respuesta de Stephanie, el 11 ene. 2022
Dear Maria Jose, Thank you for your review! We look forward to welcoming you again in the future.

10/10 Excelente

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en marzo de 2020
Respuesta de Charly Pery - Guest Experience Manager, el 26 mar. 2020
Dear Deborah, Thank you for the great rating! We hope to welcome you back soon! Warm Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en febrero de 2020
Respuesta de Tristan, el 5 mar. 2020
Dear Valued guest, Thank you for taking the time to leave us a great score. We are so glad that you enjoyed your stay with us. We hope to welcome you back again in the near future and please do not hesitate to reach out should you have any additional feedback you wished to pass on. Kind regards, Tristan Guest Experience Manager

10/10 Excelente

Maria Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en enero de 2020
Respuesta de Charly - Guest Experience Manager, el 14 ene. 2020
Dear Maria Jose, Thank you for your great rating! We appreciate your feedback. Kind Regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019
Respuesta de Tommy, el 26 dic. 2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todas las instalaciones excelentes. Limpias, nuevas, funcionales.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Tommy, el 4 dic. 2019
Dear Valued guest, Your feedback is much appreciated! Muchas gracias! We are looking forward to welcoming you back to Whistler! Best regards,

10/10 Excelente

EUN JOO

Viaje familiar
Awesome customer service with great room and amenities!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Bo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast included is unbeatable. Great location.
Se hospedó 2 noches en mayo de 2024
Respuesta de Farida Samedzade, el 23 may. 2024
Dear Bo,Thank you so much for amazing review!We are happy that you enjoyed our complimentary breakfast, hotel location and your stay in general was enjoyable.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excelente

KENG PING

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good service as usual. This is my 5th time visiting this hotel.
Se hospedó 1 noche en mayo de 2024
Respuesta de Oleksandra, el 22 may. 2024
Dear Keng,Thank you for taking the time to share your stay experience with us.We sincerely look forward to welcoming you back at Pan Pacific Whistler in the near future.Sincerely,Oleksandra KelmAssistant Front Office Manager

8/10 Bueno

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very accommodating and went the extra mile to help
Se hospedó 3 noches en mayo de 2024
Respuesta de Ruslan, Pan Pacific Whistler, el 21 may. 2024
Dear Andrew,Thank you for your feedback.We are happy you enjoyed you stay and hope to welcome you again!Warmest regards,

10/10 Excelente

Terri Lynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff. Very helpful Downside. Only 1 elevator working.
Se hospedó 1 noche en mayo de 2024
Respuesta de Ruslan, Pan Pacific Whistler, el 21 may. 2024
Dear Terri Lynn,Thank you for your feedback.Sorry for the broken elevator. I hope that other than that you enjoyed your stay and will come back in the future!Sincerely,

10/10 Excelente

SHERYLL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Oleksandra, el 22 may. 2024
Dear Sheryll,Thank you for taking the time to share your stay experience with us.We sincerely look forward to welcoming you back at Pan Pacific Whistler in the near future.Sincerely,Oleksandra KelmAssistant Front Office Manager

10/10 Excelente

Marilyn

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Ruslan, Pan Pacific Whistler, el 21 may. 2024
Dear Marilyn,Thank you for your bets rate for us!Hope you had a lovely stay and can't wait for your next visit!Sincerely yours,

10/10 Excelente

Thomas

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
This property is in an excellent location very well kept with lots of nice enemies. I gave it a lower mark I’m property conditions because One of the two elevators is not operational and apparently has been that way for months. One Sunday am we waited almost 20 minutes to go up to the room.
Se hospedó 3 noches en mayo de 2024
Respuesta de Ruslan, Pan Pacific Whistler, el 21 may. 2024
Dear Thomas,Thank you for your review!I am glad you enjoyed your stay.Unfortunately the elevator has been out of order for several weeks as we are waiting on a couple of new parts. Please accept our apology.I hope to have you as our guest in the near future.Warm regards,

10/10 Excelente

Bax

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Great experience
Se hospedó 1 noche en mayo de 2024
Respuesta de Emily , el 20 may. 2024
Dear Valued Guest,Thank you for your wonderful review of our hotel. I am so glad that you had a good stay.We look forward to your next visit.Best wishes,EmilyFront Office Manager

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exceeded our high expectations. A large, comfortable and quiet suit overlooking Blackcomb Mountain. Very comfortable bed and splendid shower. Free breakfast was plentiful with lots for veggies. Coffee was superb. Loved the whole experience!
Se hospedó 5 noches en mayo de 2024
Respuesta de Ruslan, Pan Pacific Whistler, el 21 may. 2024
Dear David,Thank you for your review.It's nice to see you had a great experience staying with us!And we hope to see you again!Best wishes,

2/10 Terrible

John

Viaje en grupo
Le gustó: Condiciones de la propiedad
Easy pleasant sign in .
Se hospedó 1 noche en mayo de 2024
Respuesta de Emily , el 20 may. 2024
Dear John,Thank you for your feedback, I am sorry to hear that you had a disappointing stay. Please feel free to give more details of any issues you faced and we would be happy to assist. Best Wishes,EmilyFront Office Manager

10/10 Excelente

John P

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Emily , el 20 may. 2024
Dear Valued Guest, Thank you so much for taking the time to leave us this review. We are so pleased that you enjoyed your stay.We hope to see you again soon.Best Wishes,EmilyFront Office Manager

10/10 Excelente

Corinne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de Oleksandra, el 15 may. 2024
Dear Corinne,Thank you for sharing your feedback with us.Thank you for choosing to stay with us, and we hope to welcome you back again in the future.Best regards,OleksandraAsst. FOM

10/10 Excelente

Mariza

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent location
Se hospedó 1 noche en mayo de 2024
Respuesta de Oleksandra, el 14 may. 2024
Dear Mariza,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Oleksandra KelmAssistant Front Office Manager

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is a great hotel. Lots to do
Se hospedó 3 noches en mayo de 2024
Respuesta de Oleksandra, el 14 may. 2024
Dear Maria,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Oleksandra KelmAssistant Front Office Manager

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All staff from servers to cleaning staff to front desk and valet were all super friendly and helpful
Se hospedó 1 noche en mayo de 2024
Respuesta de Oleksandra, el 14 may. 2024
Dear Michael,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Oleksandra KelmAssistant Front Office Manager

10/10 Excelente

Qiao Yi, White Rock

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Oleksandra, el 14 may. 2024
Dear Qiao,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Oleksandra KelmAssistant Front Office Manager

10/10 Excelente

heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel, planning on staying again in the fall. Great especially for families. Just need to get other elevator working. Careful on balconies weird stick outs, my husband smashed his head pretty good and cut it open standing up from patio chair.
Se hospedó 2 noches en mayo de 2024
Respuesta de Oleksandra, el 13 may. 2024
Dear Heather,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and are planning to return in the fall. Your safety is paramount to us, so we'll be sure to address the issue with the balcony. We appreciate you bringing it to our attention. Looking forward to welcoming you back soon!OleksandraAssistant Front Office Manager

10/10 Excelente

Ross

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always feels like home when staying at the Pan Pacific Whistler Village Hotel.
Se hospedó 1 noche en mayo de 2024
Respuesta de Oleksandra, el 16 may. 2024
Dear Ross,Thank you for your warm words. It is important for us.We wish to see you soon again at the Pan Pacific Whistler.Best regards,OleksandraAssistant Front Office Manager

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love our stay here. Definitely we'll come back.
Se hospedó 1 noche en mayo de 2024
Respuesta de Diana, el 11 may. 2024
Dear Donna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Diana PirguluievaGuest Experience Manager

10/10 Excelente

CHRISTOPHER

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Breakfast was delicious. The beds were very comfortable and the pool was perfect for our kids.
Se hospedó 2 noches en mayo de 2024
Respuesta de Oleksandra, el 9 may. 2024
Dear Christopher, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oleksandra Kelm Assistant Front Office Manager

10/10 Excelente

Kingsley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Oleksandra, el 9 may. 2024
Dear Kingsley, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oleksandra Kelm Assistant Front Office Manager

10/10 Excelente

Jack

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel and friendly staff. First class. All ammenities including two hot tubs, heated pool and sauna. Loved it and would stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de Oleksandra, el 6 may. 2024
Dear Jack,Thank you so much for this wonderful review. We are so glad that you had a fun ski trip!It is great to hear that our location and your suite were convenient and comfortable and that our team here were able to make you feel at home.We look forward to seeing you next time!Best Wishes,OleksandraAssistant Front Office Manager

6/10 Aceptable

Brenton

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Good. Breakfast was nice but very basic. Unfortunately only one of two elevators were working leading to long waits and crowded rides
Se hospedó 3 noches en mayo de 2024
Respuesta de Oleksandra, el 6 may. 2024
Dear Brenton,We are sorry that some aspects of your stay with us were below your expectations.Please be sure that we are working on it.Best Wishes,OleksandraAssistant Front Office Manager

10/10 Excelente

Michele

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a wonderful stay. Buffet breakfast included with our stay was okay but everything else about the hotel was excellent.
Se hospedó 2 noches en mayo de 2024
Respuesta de Oleksandra, el 9 may. 2024
Dear Michele, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oleksandra Kelm Assistant Front Office Manager

10/10 Excelente

LEO

Staff great. Maintainence person great.
Se hospedó 1 noche en abril de 2024
Respuesta de Farida Samedzade, el 3 may. 2024
Dear Leo,Thank you for your amazing rating. Staff satisfaction is our first priority and we are happy that team was able to make your stay memorable.We are looking forward to welcome you back again.Farida S.Guest Experience Manager

10/10 Excelente

Michele, Pittsburgh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Farida Samedzade, el 3 may. 2024
Dear Michele,Thank you for your amazing rating. We are looking forward to welcome you back again. Farida S.Guest Experience Manager

10/10 Excelente

Homa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Farida Samedzade, el 3 may. 2024
Dear Homa,Thank you for your amazing rating. We are looking forward to welcome you back again. Farida S.Guest Experience Manager

10/10 Excelente

Bruce

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was excellent.Ony one elevator so had to wait awhile.
Se hospedó 2 noches en abril de 2024
Respuesta de Farida Samedzade, el 3 may. 2024
Dear Bruce,Thank you for your amazing rating. We are happy that you enjoyed your stay and apologies for inconvenience regarding elevator, we are working hard to fix it. We are looking forward to welcome you back again. Farida S.Guest Experience Manager

10/10 Excelente

Ravinesh

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 1 noche en abril de 2024
Respuesta de Farida Samedzade, el 3 may. 2024
Dear Ravinesh,Thank you for your amazing rating. We are looking forward to welcome you back again. Farida S.Guest Experience Manager

10/10 Excelente

RANJNI

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were spotless, and the facilities were well-maintained. Friendly staff and breakfast was great. Only parking is expensive $40 per night ?
Se hospedó 1 noche en abril de 2024
Respuesta de Farida Samedzade, el 3 may. 2024
Dear Ranjni,Thank you for your feedback.We are happy that you enjoyed your room, hotel facilities, breakfast and our services. For parking we are trying to offer comparatively similar prices as near by parkings considering that it is located in undergrounds of hotel. Sometimes we do have offers with parking, please do not hesitate to contact reception in advance upon your future bookings.Warm Regards,Farida S.Guest Experience Manager

10/10 Excelente

Hye Soon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The lady who works front desk was very kind. and housekeeper was kind too Thank you
Se hospedó 2 noches en abril de 2024
Respuesta de Elisa, el 27 abr. 2024
Dear valued guest,thank you so much for your great review of our hotel!We will pass on your feedback to the relevant departments and hope to welcome you back here in Whistler soon!Best regardsElisa StoesserGuest Experience Manager

10/10 Excelente

Ira

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
everything was great
Se hospedó 1 noche en abril de 2024
Respuesta de Farida Samedzade, el 24 abr. 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and helpful staff. Quiet and calm area.
Se hospedó 3 noches en abril de 2024
Respuesta de Farida Samedzade, el 24 abr. 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excelente

Antonietta Di

Great location, friendly staff
Se hospedó 2 noches en abril de 2024
Respuesta de Farida Samedzade, el 24 abr. 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

2/10 Terrible

Margo

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Room was very nice - mix up with reservation poorly handled. Very disappointing lack of support for customer. Ruined the experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Farida Samedzade, el 24 abr. 2024
Dear Margo,Thank you for your feedback.Kindly note, that upon check in team inquired about your second room since you made two bookings. Upon realizing that you made two reservations by mistake, team did their very best to assist you.We are happy that you enjoyed your room and hope to welcome you back again.Warm Regards,Farida S.Guest Experience Manager