Estimada Christianne,Le agradecemos sinceramente por tomarse el tiempo para compartir su experiencia en nuestro hotel. Nos complace saber que encontró nuestra ubicación conveniente y céntrica, ideal para disfrutar de las pistas de esquí, así como de la variedad de tiendas y restaurantes cercanos. Nuestro equipo se esfuerza por ofrecer una estancia excepcional y comentarios como el suyo nos motivan a seguir mejorando. Esperamos tener el placer de darle la bienvenida nuevamente en su próxima visita a la zona.Atentamente,El Equipo del Hotel

Dear Brayan,Thank you for choosing our hotel for your stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our spacious rooms, friendly staff, and convenient location. Your kind words are very much appreciated and motivate us to keep up the good work.We hope to see you again soon and provide you with an even better experience. Please do not hesitate to contact us if you have any questions or concerns.Sincerely,Hotel Manager

Estimada Clara,Gracias por compartir su opinión sobre su estancia en nuestro hotel. Nos alegra saber que le gustó la ubicación y el ambiente acogedor de nuestras instalaciones. Nuestro objetivo es ofrecerle una experiencia memorable y satisfacer sus expectativas. Esperamos volver a recibirle pronto y seguir brindándole un servicio de calidad.Atentamente,El equipo del hotel

Gracias por tu reseña, nos alegra que tu estadia con nosotros fue placentera

We are glad you enjoyed your stay Edgar.Have a nice day!

Dear Laura,Thank you for this review of our hotel. We are glad you enjoyed your stay. We are sorry if we weren't able to clean the room daily. I have passed on your comment to the respective management team.Regards,

Dear Valued Guest,We are sorry you did not enjoy your stay. We do service the rooms upon request or if you put the service sign on your door. We have 2 restaurants open for diner which we advertise. Several places are open breakfast within 5 minutes walking distance as well and our rooms are equipped with a full kitchen.Best regards,

Dear Blanca Elizabeth,Thank you for choosing our hotel for your stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our spacious rooms, friendly staff, and convenient location. We appreciate your kind words and hope to see you again soon.Sincerely,Hotel Manager

Thanks for staying with us Noe and for the nice review!Have a wonderful day.

Thank you for staying with us! We're happy that you've enjoyed your stay! Have an awesome day!

Thank you for staying with us Manuel and taking the time to write in your feedback. Thanks again and have a nice day!

Thank you for staying with us

Thank you for your feedback. We hope you choose to stay with us again!

Gracias por tus comentarios. ¡Esperamos que elija quedarse con nosotros nuevamente!

Gracias por tus comentarios. ¡Esperamos que elija quedarse con nosotros nuevamente!

Thank you for your feedback. We hope you choose to stay with us again!

Gracias por tus comentarios. ¡Esperamos que elija quedarse con nosotros nuevamente!

Thank you

Dear Sarah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the hot tub in your room and found the cooking space well-equipped, despite its size. We apologize for the inconvenience you experienced with the swimming pool temperature and the closure of the communal hot tub. Your comments regarding the microwave and the lack of EV charging stations have been noted, and we are actively working to improve these aspects of our amenities. We appreciate your insights as they are invaluable in helping us enhance our guest experience. We hope to welcome you back in the future for an even more comfortable and convenient stay.Warm regards,The Hotel Team

Dear Tunde,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations due to the condition of our property. We understand that modern comforts are an essential part of a pleasant hotel experience, and we apologize for any inconvenience caused by our dated facilities. Please rest assured that we are in the process of planning renovations to enhance our guest rooms, including updates to the furniture and carpets. We are glad to hear that our staff made a positive impression during your stay, and we will certainly convey your compliments to them. We hope that after our renovations, you will consider giving us another opportunity to host you and provide the comfortable and enjoyable experience you deserve.Warm regards,The Hotel Management Team

Dear Andrea,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel to be of great value and our location convenient for your needs. Our staff will be delighted to know that their efforts to provide friendly and helpful service have been appreciated. We look forward to welcoming you back in the future and aim to continue exceeding your expectations.Warm regards,Pinnacle Hotel Whistler Village

Dear Maritel,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are always looking for ways to improve our service and guest satisfaction, so your feedback is incredibly valuable to us. We hope you had a pleasant stay and enjoyed our facilities and services. If there is anything specific you would like to mention about your experience, we would love to hear more about it. Your insights help us to better understand our guests' needs and expectations.Warm regards,Pinnacle Hotel Whistler Village

Dear Jenny,Thank you for taking the time to share your experience with us. We are thrilled to hear that our room met all your needs and that you enjoyed the stunning view and the tranquility of our surroundings. It's wonderful to know that the patio door added a special touch to your stay, allowing you to fully embrace the natural beauty of our location. We hope to welcome you back soon for another peaceful retreat among the trees.Warm regards,The Hotel Team

Dear Lyn,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed our prime location, comfortable accommodations, and the friendliness of our staff. Our team is committed to providing a welcoming and enjoyable environment for all our guests, and your feedback is a wonderful affirmation of our efforts. We hope to have the pleasure of welcoming you back in the near future for another exceptional stay.Warm regards,The Hotel Team

Dear Rosemary,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered with the cleanliness of your room. Providing a clean and comfortable environment is a top priority for us, and it is clear we fell short in this instance. Please rest assured that we have addressed this with our housekeeping team to ensure our standards are fully met in every room. Additionally, we are reviewing our cleaning procedures to prevent such occurrences in the future. We value your business and hope to have the opportunity to restore your confidence in our hotel during your next visit.Warm regards,Hotel Management Team

Dear Rupinder,Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort caused by the smell of bleach in your room. Please be assured that the health and safety of our guests are our top priorities, and we use cleaning products that are both effective and safe. However, we understand that the scent can be overwhelming, and we will review our cleaning procedures immediately to ensure a more pleasant experience for our guests. Regarding the decor, we are in the process of planning updates to our rooms and amenities to provide a more modern and comfortable environment. We appreciate your comments, as they are crucial in helping us improve. We hope you will consider staying with us again in the future so we can deliver the high standard of hospitality we strive for.Warm regards,The Hotel Management Team

Dear Jenny,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay overall, but we are truly sorry to learn about the discomfort you experienced with the mattress. Providing a restful night's sleep is a fundamental part of a pleasant hotel experience, and it seems we missed the mark on this occasion. Please rest assured that we take your comments seriously and will inspect the mattress in the room you stayed in to address this issue. Additionally, we are reviewing our current mattress standards across our rooms to ensure they meet the expectations and needs of our guests. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable and restful experience in the future.Warm regards,The Hotel Management Team

Dear Andy,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback. We are committed to offering our guests a fulfilling experience and we sincerely appreciate your insights. We would love to hear more about your stay, including any specific aspects that stood out or areas where you feel we could improve. Your satisfaction is our top priority and your comments are invaluable as we strive to enhance our services. Please feel free to reach out to us directly with any further details or suggestions.Warm regards,The Hotel Management Team

Dear Catharina,Thank you for taking the time to share your experience with us. We are thrilled to hear that our hotel's location made your visit to the village convenient and enjoyable. It's wonderful to know that the room met your expectations with its comfort and amenities, especially the bath and shower. We aim to provide a relaxing and memorable stay for all our guests, and we're glad we could achieve this for you. We hope to welcome you back again soon for another delightful stay.Warm regards,The Hotel Team

Dear Parvinder,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are always looking for ways to improve our service and guest satisfaction, so your feedback is incredibly valuable to us. We hope you found our accommodations comfortable and our staff welcoming and helpful. If there were any aspects of your stay that did not meet your expectations, please know that we are committed to addressing these issues and ensuring a better experience for all our guests. We look forward to the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Pinnacle Hotel

Dear Sandra,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We take pride in our hotel's heritage and the classic charm it offers; however, we understand that modern amenities contribute significantly to guest comfort. Please rest assured that we are in the process of updating our facilities, including the appliances and furniture, to enhance the overall experience of our guests. We appreciate your patience and understanding as we work through these improvements. Regarding the pricing, we strive to provide value for the services and amenities we offer and will review our pricing structure to ensure it reflects the current state of our accommodations. We hope to have the opportunity to welcome you back in the future for a more comfortable and valued stay.Warm regards,Hotel Management Team

Dear Brianna,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our service to be accommodating, particularly with the flexibility of our check-in times. However, we sincerely apologize for the inconvenience caused by the pool closure and the discomfort you experienced with the room temperature and bed size. Please rest assured that we are taking your comments seriously and are actively working to improve these aspects of our accommodations. Our guest's comfort is of utmost importance, and we are committed to ensuring a more enjoyable experience for your future stays.Warm regards,The Hotel Team